Beyond Philosophy
JULY 31, 2017
But stories aren’t just useful tools for entertainment and customer engagement. Gallup’s CEO thinks the answer is “high performance coaches” who will help employees develop through ongoing conversations that focus on employee strengths. Each realtor was coached and then told a story to the group about a grandparent. In the U.S.,
Call Design
APRIL 3, 2022
Providing your employees with a sense of advancement and purpose can be achieved with regular personal development and upskilling. The introduction of gamification can help build a competitive and entertaining element to training programs that might otherwise be perceived as boring. Empowers Employees.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Callminer
AUGUST 1, 2017
Make onboarding & ongoing coaching as stellar as possible. James Pollard is a marketing consultant who works specifically with financial advisors over at The Advisor Coach. If someone is making a mistake for two months waiting for his/her quarterly coaching session, thousands of dollars can be lost. James Pollard.
Vonage
JUNE 5, 2018
There's also a search option, and when things get more difficult, live chat delivers more personable replies with a one-minute response time. All new employees get over 300 hours of on-the-job training, a dedicated learning coach and an additional 120 hours of further coaching every year. How Disney approaches customer service.
C Space
NOVEMBER 26, 2021
Research with particularly ‘resilient’ consumers during the pandemic has shown that behaviors of highly resilient people boil down to 1) close personal connections 2) exploration of the world (even on a small scale) and 3) learning, personal enrichment and creativity are the things that those with low resilience neglect.
Connecting the Dots
OCTOBER 20, 2021
A customer delight formula does not require personal interaction on the phone. Companies spend boatloads on diffusion of anger training and tough-call monitoring and coaching. How much time does your company spend on training and coaching simple calls that could become delight calls or chats?
NobelBiz
JULY 31, 2023
But that’s not all – we’ll also explore how intelligent call routing and customer data integration create personalized interactions that leave a lasting impression. When customers feel informed and entertained, their perceived wait time reduces, leading to enhanced satisfaction levels.
Expert insights. Personalized for you.
313 
Let's personalize your content