ShepHyken
JULY 12, 2021
Create a good coaching and training program. I love the very entertaining story that sets up the main point of the article. This article suggests three “projects” to consider. Even if you’ve already done any of them, they are the kinds of projects you resurrect every year or two. Invest in the right tools. That’s not good or bad.
Beyond Philosophy
JULY 31, 2017
But stories aren’t just useful tools for entertainment and customer engagement. Gallup’s CEO thinks the answer is “high performance coaches” who will help employees develop through ongoing conversations that focus on employee strengths. Each realtor was coached and then told a story to the group about a grandparent. In the U.S.,
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Call Design
APRIL 3, 2022
The introduction of gamification can help build a competitive and entertaining element to training programs that might otherwise be perceived as boring. Team leaders and management can easily see who is meeting targets and who needs some additional coaching and training.
Maru Group
MAY 14, 2020
Programs like ESPN’s “Coaches’ Film Room” are doing a great job offering viewers the option of watching the game with coach commentary, adding valuable perspective and stories. It’s a new type of entertainment. For example…. Re-airing a vintage game just isn’t enough. Can I say, “spoiler alert?”
Vonage
JUNE 5, 2018
All new employees get over 300 hours of on-the-job training, a dedicated learning coach and an additional 120 hours of further coaching every year. Although The Ritz-Carlton's approach to customer service is multifaceted, one of the key ingredients to its success is investing heavily in training. How Disney approaches customer service.
SharpenCX
APRIL 29, 2020
Build in time for agent coaching. To keep your team engaged and performing at their best, your agents need to be coached daily. As you forecast for customer needs and plan agent schedules, build in time for coaching each agent. Often, WFM will cancel scheduled agent coaching sessions when volume spikes.
AWS Machine Learning
NOVEMBER 23, 2022
It started small, but immediately provided value and, more importantly, entertainment to the participants of the program. Outside of work, Stephen enjoys trying to keep up with his teenage children whilst skiing or cycling and coaching his local under-16 rugby team.
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