Beyond Philosophy

JULY 31, 2017

Disney has built its entire brand on engaging its customers through stories. But stories aren’t just useful tools for entertainment and customer engagement. They are also a powerful way to change employees’ mindsets and foster greater connection within an organization. How Storytelling Creates Engaged Employees.

Entertainment 313

Entertainment Coaching Consulting Consulting 313

Call Design

APRIL 3, 2022

Let’s explore five significant capabilities of gamification in more detail: Builds Employee Engagement. A recent study by McKinsey identified that engaged contact centre employees are 8.5 Happy agents are more likely to provide customers with a better experience therefore focusing on their engagement is important.

Gamification 88

Gamification Entertainment Coaching Employee engagement 88

Kayako

APRIL 29, 2019

There is a lot of focus on employee engagement and experience these days. This philosophy, which permeates their employee engagement from hiring to performance management, acknowledges the honor and dignity in service while empowering employees to provide great service to their customers, as equals. .

Customer Service 65

Customer Service Employee engagement Customer centricity Entertainment 65

Russel Lolacher

DECEMBER 5, 2022

In this episode of Relationships at Work, Russel chats with mental health advocate and motivational speaker James Pickles on his personal experience with the impacts of burnout at work on mental health – breaking down because if it and the journey to rebuild. . James Pickles Coaching. James Pickles Coaching on Linkedin.

Coaching 52

Coaching Entertainment Sales Personalization 52

NICE inContact

JANUARY 19, 2016

The agent lifecycle approach exposes all aspects of an agent’s tenure: recruiting, hiring, training, and ongoing coaching so that all stakeholders work together to create a seamless and satisfying pre- and post-hire employee experience. The result is a more engaged, higher-performing, and longer tenured workforce.

Entertainment 48

Entertainment Contact Center Coaching Employee engagement 48

Netomi

JANUARY 5, 2022

Bill’s personal achievements include receiving the Renaissance Hotels General Manager of the Year, Marriott International Leadership Excellence and Sales Excellence Awards, Petoskey Chamber of Commerce Mission Award, and the American Hotel & Motel Association Pearson Award for Excellence in Lodging Journalism. Denise Lee Yohn.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

SharpenCX

FEBRUARY 25, 2020

Consulting group Korn Ferry found that employee stress levels have risen nearly 20% in three decades. On an individual level : 76% of respondents said workplace stress negatively impacted their personal relationships; 66% have lost sleep due to work-related stress; 16% have quit jobs because stress became too overwhelming.

Call Center 76

Call Center Morale Metrics Abandon rate 76