Guest Post: Exploring Natural Language Processing to Categorize Customer Feedback
ShepHyken
SEPTEMBER 16, 2022
This week, we feature an article by Sheila Bugal, Head of Marketing at Caplena , a market-leading text analysis tool. Ever chatted to a chatbot online? Chatbots can answer your questions and offer help because they rely on NLP to evaluate natural human language. However, A.I. – has limitations. .
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