article thumbnail

Proactive Customer Service Using Customer Feedback Featuring Michael Podolsky

ShepHyken

This episode of Amazing Business Radio with Shep Hyken answers the following questions and more: How can business use customer feedback to improve the customer experience? How can consumer feedback improve a company’s products or services? How do you leverage customer reviews?

Feedback 232
article thumbnail

Use these Actionable Tips to Gain Quality Customers Feedback

Beyond Philosophy

Listen to the podcast: Getting customers to leave feedback is a challenge. However, that feedback is essential to managing your experience. So, I am sharing it here as well since many of you might have the same question about getting customer feedback. First, we should talk about the difference between feedback and reviews.

Feedback 195
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Guest Post: Are Customer Surveys the Best Way to Receive Feedback About Your Brand?

ShepHyken

Jacob Borgeson is the Product Marketing Director at Khoros where he helps brands understand how communities can help their businesses. He shares the challenges and limitations of using surveys to gather feedback about customer experience. While brands can and should utilize surveys, it shouldn’t be the only way you obtain feedback.

Surveys 367
article thumbnail

Top 5 Customer Service & CX Articles for Week of June 9, 2025

ShepHyken

My Comment: Getting customer feedback in the moment is a powerful tool that supports a CX initiative. Companies like HappyOrNot and Realtime Feedback have tools that capture feedback in real time, as in “in the moment.” Each week, I read many customer service and customer experience articles from various resources.

article thumbnail

Executive Report: The Customer Data Too Often Overlooked by the C-Suite

A recent Calabrio research study of more than 1,000 C-Suite executives has revealed leaders are missing a key data stream – voice of the customer data. Download the report to learn how executives can find and use VoC data to make more informed business decisions.

article thumbnail

Six Game-Changing AI Customer Service and CX Strategies

ShepHyken

One of my favorite AI and marketing experts is Ford Saeks, who recently released his latest book, AI Mindshift: Unleash the Power of AI, Avoid the Pitfalls, and Keep the Human Experience. Feedback Is Your Friend: Create processes to continuously gather both customer and employee feedback about AI interactions.

article thumbnail

Top 5 Customer Service & CX Articles for Week of October 21, 2024

ShepHyken

How 5 Brands Use Relationship Marketing to Create Loyal Customers by Industry Dive (Industry Dive) Nearly 70% of consumers will pay more for brands that they love. That is the epitome of successful relationship marketing. My Comment: Let’s learn from some recognizable brands about how their relationship marketing.

article thumbnail

The Health of the Contact Center: Are You Ready for 2019?

A survey of 1,000 contact center professionals reveals what it takes to improve agent well-being in a customer-centric era. This report is a must-read for contact center leaders preparing to engage agents and improve customer experience in 2019.

article thumbnail

Study: The Health of the Contact Center

What does it take to engage agents in this customer-centric era? Download our study of 1,000 contact center agents in the US and UK to find out what major challenges are facing contact center agents today – and what your company can do about it.

article thumbnail

How Product Teams Can Leverage Community

Speaker: Scott Baldwin of ProductBoard

Building products is a team sport and involves everyone working together to get the right products to market faster. Listening to the voice of the customer (VoC) and utilizing product feedback and ideation are some of the most effective ways to do just that. How to create a tight and ongoing feedback loop.

article thumbnail

The Challenges of Omnichannel: Why so Many Contact Centers Struggle with Digital Self-Service

To find how contact centers are navigating the transition to omnichannel customer service, Calabrio surveyed more than 1,000 marketing and customer experience leaders in the U.S. about their digital customer communication strategies. Read the report to find out what was uncovered.