Merchants

OCTOBER 15, 2020

The post Case Study | Boosting self-service use through smart understanding of customer behaviour appeared first on Business Process Outsourcing Services | Merchants CX SA.

Self service 52

Self service Business Process Outsourcing outsourcing 52

Merchants

SEPTEMBER 19, 2018

The post Case Study | True immersion results in continuous improvement cycle appeared first on Business Process Outsourcing Services | Merchants.

Business Process Outsourcing 49

Business Process Outsourcing outsourcing Sales 49

Merchants

APRIL 11, 2019

The post Case Study – Put CX at the heart of your helpdesk appeared first on Business Process Outsourcing Services | Merchants. Yet because the service is tech-oriented, it’s often low on the priority list. Here’s how you can transform your help desk into an employee-first operation AND reduce costs.

Business Process Outsourcing 40

Business Process Outsourcing outsourcing 40

Merchants

JULY 23, 2019

The post Case Study | Raising your retail customer experience through people, insight and technology appeared first on Business Process Outsourcing Services | Merchants. That means retailers have to work even harder to show their customers they value their loyalty and time.

Technology 40

Technology Business Process Outsourcing Customer Experience outsourcing 40

Merchants

JULY 24, 2019

The post Case Study | Say ‘Hello’ to positive customer experiences in the telecommunications industry appeared first on Business Process Outsourcing Services | Merchants.

Telecommunications 40

Telecommunications Business Process Outsourcing Customer Experience outsourcing 40

Merchants

JULY 23, 2019

The post Case Study | Transforming CX to take the aviation industry to new heights appeared first on Business Process Outsourcing Services | Merchants.

Airlines 40

Airlines Business Process Outsourcing outsourcing Marketing 40

Merchants

JUNE 24, 2018

The post Case study | a 10-year partnership with Vodacom appeared first on Business Process Outsourcing Services | Merchants. Its vision is to offer the best network, best value and best service across its mobile network of around 200 million people on the continent.

Business Process Outsourcing 40

Business Process Outsourcing outsourcing 40

Merchants

JULY 24, 2019

The post Case Study | Providing excellent end-to-end customer experiences for the financial services industry appeared first on Business Process Outsourcing Services | Merchants.

Business Process Outsourcing 40

Business Process Outsourcing Customer Experience outsourcing 40

Merchants

SEPTEMBER 19, 2018

The post Case Study | How Merchants keeps compliance a top priority for a financial services client appeared first on Business Process Outsourcing Services | Merchants.

Business Process Outsourcing 40

Business Process Outsourcing Finance outsourcing 40

Merchants

SEPTEMBER 19, 2018

The post Case Study | Compliance and integrated systems made easy in the financial services industry appeared first on Business Process Outsourcing Services | Merchants.

Business Process Outsourcing 40

Business Process Outsourcing outsourcing Management 40

CSM Magazine

JANUARY 23, 2023

Despite a rise in the use of digital technology, the study showed that seven out of ten UK firms don’t look for alternative ways to communicate with their customers if they fail to hear back from them. For a further discussion, readers can also contact Colin McMahon at Sigma Connected through colin.mcmahon@sigmaconnected.com.

Business Process Outsourcing 52

Business Process Outsourcing outsourcing Surveys Consulting 52

CCNG

FEBRUARY 1, 2023

While many jobs come with a fair amount of stress, few positions are as taxing as that of an associate in a busy contact center who must regularly handle difficult customer service issues. According to a study by Cornell University , 87% of call center employees report high job stress levels.

contact center associations 195

contact center associations Contact Center CCNG Business Process Outsourcing 195

TeleDirect

AUGUST 27, 2020

Numerous studies illustrate the importance of relationships and social support. Relationships are the foundation of commerce, the rock-solid framework that holds together client-business trust, regardless of your particular field. 2019 seems like a long time ago.

Business Process Outsourcing 96

Business Process Outsourcing outsourcing Call Center Personalization 96

Spearline

JUNE 2, 2022

Backing up this technology trend further, is CCW’s 2022 market study on the State of Contact Center Technology. Contact centers – including business processing outsourcing (BPO) call centers – are now typically operating a hybrid model.

Contact Center 98

Contact Center Technology Cloud contact Business Process Outsourcing 98

TeleDirect

APRIL 6, 2022

Why Your Healthcare Organization Should Use Call Centers | Patient-First Customer Service | Compliant, Secure Data | Discover TeleDirect’s Business Process Outsourcing Solutions Today. And more specifically, who do companies use outsourced call centers? Why do companies use call centers?

Healthcare 62

Healthcare Call Center Business Process Outsourcing outsourcing 62

TeleDirect

JANUARY 12, 2022

According to a recent study, telemedicine and related telehealth services save healthcare providers up to $1,500 per visit. Safety – less risk of infections and viruses from in person visits. Ability to deliver advice, information and other healthcare services from anywhere. And many others. Significant cost savings.

Healthcare 62

Healthcare Business Process Outsourcing outsourcing Consulting 62

COPC

SEPTEMBER 26, 2022

The study took place in 19 countries surveying more than 5,000 frontline staff and 900 non-frontline staff in varying roles. collected input from employees at business processing outsourcing (BPOs) organizations and in-house contact centers (including work-at-home staff).

Employee engagement 52

Employee engagement Business Process Outsourcing Benchmark Contact Center 52

TeleDirect

OCTOBER 5, 2021

Without these customer service representative jobs from home, TeleDirect can’t provide the level of service and attention to detail that’s made us the most trusted name in business process outsourced (BPO) call center excellence.

Customer Service 62

Customer Service Business Process Outsourcing Call Center call center solutions 62

Anexa BPO

JANUARY 3, 2021

While the current global landscape has undoubtedly increased the need for outsourcing, its popularity among business owners has been growing for several years. According to a recent study conducted by Grand View Research Inc, the global business process outsourcing market size is expected to reach $405.6

outsourcing 52

outsourcing Business Process Outsourcing Telemarketing Customer retention 52

Anexa BPO

NOVEMBER 23, 2022

In a recent study conducted by Microsoft in Latin America, 43% of managers reported feeling trapped between these expectations. In the study, 39% of leaders felt that productivity had declined since the adoption of hybrid work models. Another challenge of hybrid work is the impact on productivity.

Business Process Outsourcing 52

Business Process Outsourcing outsourcing Customer centricity Personalization 52

TeleDirect

AUGUST 27, 2020

Numerous studies illustrate the importance of relationships and social support. Relationships are the foundation of commerce, the rock-solid framework that holds together client-business trust, regardless of your particular field. 2019 seems like a long time ago.

Business Process Outsourcing 62

Business Process Outsourcing outsourcing Call Center Personalization 62

Real Blue Sky

MARCH 6, 2023

In fact, according to one Deloitte study, the number of service leaders whose top priority was cost reduction will shrink by one-third. The VMO will help identify and document your outsourcing needs, navigate the RFP, vendor selection and contracting process, and can manage the ongoing OSP relationship.

outsourcing 98

outsourcing Contact Center Real estate Business Process Outsourcing 98

TeleDirect

NOVEMBER 9, 2022

At TeleDirect, our business process outsourcing (BPO) agents operate as an extension of your business. They study your branding and business values, work with scripts using your verbiage and always strive to keep your image consistent across all platforms.

Automotive 62

Automotive Customer Service outsourcing Business Process Outsourcing 62

Vistio

FEBRUARY 5, 2024

Business Process Outsourcing (BPO) BPO companies handle diverse client needs and require agents who can adapt to different industries and customer demands. Explore our ServiceSim page to learn more, check out our case studies to see how ServiceSim has benefited other organizations, or contact us for a personalized demo.

Call Center 52

Call Center Healthcare Government Coaching 52

TeleDirect

MARCH 24, 2020

As a leading business process outsourcing (BPO) provider for the call center industry, TeleDirect knows all about the supposed obsolescence of live agents – and we’re here to say, nothing could be further from the truth. To paraphrase Bart Simpson: “I, for one, welcome our new AI overlords – but not yet!”.

Call Center 74

Call Center Business Process Outsourcing outsourcing Chatbots 74

Real Blue Sky

MARCH 6, 2023

In fact, according to one Deloitte study, the number of service leaders whose top priority was cost reduction will shrink by one-third. The VMO will help identify and document your outsourcing needs, navigate the RFP, vendor selection and contracting process, and can manage the ongoing OSP relationship.

outsourcing 52

outsourcing Contact Center Real estate Business Process Outsourcing 52

Real Blue Sky

MARCH 6, 2023

In fact, according to one Deloitte study, the number of service leaders whose top priority was cost reduction will shrink by one-third. The VMO will help identify and document your outsourcing needs, navigate the RFP, vendor selection and contracting process, and can manage the ongoing OSP relationship.

outsourcing 52

outsourcing Contact Center Real estate Business Process Outsourcing 52

Global Response

JANUARY 9, 2023

In this article, we’ll explain some of the benefits and potential downsides of outsourcing your customer service, how to know whether you should pursue or avoid outsourcing, and how to ensure you find a great partner. What Is Customer Service Outsourcing?

outsourcing 62

outsourcing Customer Service Business Process Outsourcing Contact Center 62

Back Office Centers

DECEMBER 14, 2023

For businesses wishing to grow without making significant investments, business process outsourcing is a practical and cost-effective option. An experienced partner may make a big difference in the success of your outsourcing project by providing best practices, insights, and knowledge of industry laws.

outsourcing 57

outsourcing Finance Accountability Business Process Outsourcing 57

Hodusoft

MARCH 13, 2024

As customer expectations evolve, many organizations in the financial sector are turning to Business Process Outsourcing ( BPO ) contact centers to optimize their customer support services. Identify areas where outsourcing can add the most value and alleviate existing pain points. percent from USD 90.57 billion by 2030.

Contact Center 52

Contact Center Customer Support Contact center software outsourcing 52

Global Response

JANUARY 31, 2024

What’s more, outsourced IT teams can provide real-time security monitoring. Let’s look at a couple of case studies to see the benefits of outsourcing IT support in action. The business could focus more on its core operations, while the MSP took care of IT management and customer service.

outsourcing 62

outsourcing Technical Support Best practices Education 62

Anexa BPO

JANUARY 18, 2022

When studying a cross-section of industries, the potential for automating various processes varies widely and presents an interesting snapshot of the future of work. Award-winning Anexa is a decades-long leader in the business process outsourcing industry, with dedicated teams of BPO specialists.

outsourcing 40

outsourcing Real estate Transportation Business Process Outsourcing 40

Anexa BPO

SEPTEMBER 5, 2021

While employee burnout is a bona fide problem across all industries, studies show that 34% of employees in consumer-goods and retail companies surveyed during the height of the pandemic reported burn-out issues, compared to 28% in other industries. Some interesting – and concerning – facts have emerged.

outsourcing 40

outsourcing Business Process Outsourcing Technical Support Sales 40

Transparent BPO

MARCH 15, 2023

Customer satisfaction has been on the decline recently in many businesses across a variety of industries.

Business Process Outsourcing 62

Business Process Outsourcing outsourcing Contact Center Call Center 62

Anexa BPO

JUNE 2, 2021

So how does that translate to BPO (outsourcing) companies being at the forefront of that “next normal”? New studies are identifying a radical consumer shift. Even from the standpoint of hygiene transparency (which is certainly a new normal expectation), business process outsourcing, or BPO companies, make sense like never before.

outsourcing 40

outsourcing Business Process Outsourcing Telemarketing Customer Care 40

NobelBiz

MARCH 12, 2024

Read Case Study Watch video Case Study: Leading Edge Connections: Empowering Growth with Enhanced Interactions and Analytics Industry : Business Process Outsourcing (BPOs) / Outsourcing Company : Leading Edge Connections Number of Employees : 500+ Product Used : NobelBiz Omni+ Background : Leading Edge Connections, LLC.,

Customer Experience 52

Customer Experience Management Omni-channel support Journey mapping 52

Merchants

NOVEMBER 27, 2018

The post Taking performance to new heights appeared first on Business Process Outsourcing Services | Merchants. Supported by Merchants, the Academy empowers young people to reach their full potential through structured high-performance sport.

Business Process Outsourcing 40

Business Process Outsourcing outsourcing 40