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Should You Outsource Your Contact Center?

Real Blue Sky

In fact, according to one Deloitte study, the number of service leaders whose top priority was cost reduction will shrink by one-third. The resort improved customer experience and increased customer satisfaction by outsourcing its contact center. Conversely, we are working now with a $1B+ publicly-held U.S.

article thumbnail

Should You Outsource Your Contact Center?

Real Blue Sky

In fact, according to one Deloitte study, the number of service leaders whose top priority was cost reduction will shrink by one-third. The resort improved customer experience and increased customer satisfaction by outsourcing its contact center. Conversely, we are working now with a $1B+ publicly-held U.S.

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article thumbnail

Should You Outsource Your Contact Center?

Real Blue Sky

In fact, according to one Deloitte study, the number of service leaders whose top priority was cost reduction will shrink by one-third. The resort improved customer experience and increased customer satisfaction by outsourcing its contact center. Conversely, we are working now with a $1B+ publicly-held U.S.

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Improving Customer Service in BPOs with Multi-Tenant Contact Center Software

Hodusoft

It isn’t surprising to see that many small, medium, and large businesses outsource their customer service to BPOs. As per a study conducted by Clutch, more than one-fourth of small businesses surveyed outsource their customer service to BPOs (business process outsourcing organizations).