Anexa BPO

JANUARY 3, 2021

While the current global landscape has undoubtedly increased the need for outsourcing, its popularity among business owners has been growing for several years. According to a recent study conducted by Grand View Research Inc, the global business process outsourcing market size is expected to reach $405.6

outsourcing 52

outsourcing Business Process Outsourcing Telemarketing Customer retention 52

Select VoiceCom Blog

FEBRUARY 1, 2022

Mobile phones remain a top choice for customers to connect with businesses and ask for support in today’s increasingly digital world. A CFI Group study backs this up with results that show that more than 76% of consumers prefer phone calls to reach customer service representatives (CSR).

Telemarketing 52

Telemarketing outsourcing Business Process Outsourcing Customer Service 52

Anexa BPO

JUNE 2, 2021

So how does that translate to BPO (outsourcing) companies being at the forefront of that “next normal”? New studies are identifying a radical consumer shift. Even from the standpoint of hygiene transparency (which is certainly a new normal expectation), business process outsourcing, or BPO companies, make sense like never before.

outsourcing 40

outsourcing Business Process Outsourcing Telemarketing Customer Care 40

Global Response

FEBRUARY 13, 2022

In this article, we’ll break down exactly what a BPO call center does, some of the pros and cons of BPO call centers, the difference between BPO and KPO, and, finally, how to choose the right BPO call center for your business. A BPO call center also frees up internal teams to work on bigger business projects.

Call Center 62

Call Center outsourcing Business Process Outsourcing Telemarketing 62

Dialer 360

AUGUST 15, 2018

That you are churning out only quality business process outsourcing work. Conclusion: Call center telemarketing has known for emphasizing too much on quantity over quality. Then it fits better around their studies or childcare arrangements. One thing that you have to carry this labor ensure them.

Call Center 21

Call Center Management Average Handle Time Interactive Voice Response 21