ShepHyken

NOVEMBER 24, 2017

Brooke Harper is a seasoned writer and sales consultant and has written hundreds of articles and white papers covering all aspects of B2B sales, phone marketing, and advanced sales strategy. The post Guest Blog: How to Use Social Media to Provide Great Customer Service appeared first on Shep Hyken.

Customer Service 221

Customer Service B2B B2C Accountability 221

CCNG

JULY 6, 2022

What journals, blogs and forums are helpful? For a complete list of all 24 best practices you can use this link for a copy of the full white paper. You can also use your network to vet tools, partners and resources. What professional groups are valuable? Which benchmarking studies are worth your time?

Best practices 195

Best practices CCNG Benchmark Consulting 195

Fonolo

JANUARY 14, 2020

Which customer service blog posts helped to shape the last decade for you? . There are more customer experience management blogs and articles than ever before — not to mention the growing libraries of video and interactive content. Here, we cover the 20 best customer service blogs and influencers to follow in 2020.

Customer Service 136

Customer Service Chief Customer Officer Contact Center Call Center 136

Beyond Philosophy

JANUARY 23, 2021

One of the contributing factors to this mindset is the number of stories we hear in business books, blog posts, white papers, and TED talks that describe how organizations change this one small thing and revenue increases by 50 percent.

Customer Experience 221

Customer Experience Consulting Consulting Surveys 221

JivoChat

JUNE 26, 2022

It covers different types of texts, such as blog articles, emails, sales letters, ads, and press releases. Blog post marketing. You will understand how to use the power of words to get more leads, techniques for writing white papers, and how to write effective press releases. White papers. Main topics: .

B2C 75

B2C B2B Sales Best practices 75

Beyond Philosophy

SEPTEMBER 7, 2015

Post blogs, articles and create white papers that share information on the latest and greatest happening, not just with you and your company, but in your industry. Repurpose content from your blogs and articles. Create daily Google Alerts for any articles, blog posts, or news related to your products and industry.

Advertising 416

Advertising Engineering Consulting Consulting 416

ConvergeOne

SEPTEMBER 6, 2022

Part 1 and Part 2 of this blog series detail the first three steps to effective Workforce Engagement Management. Check back soon for the next part of this blog series for more tips. Download the full white paper below. WHITE PAPER] Six Steps to Engaging + Empowering Agents with Workforce Engagement Management.

Gamification 81

Gamification Interactive Voice Response Management Surveys 81

Cisco - Contact Center

FEBRUARY 1, 2021

The all-new Webex Contact Center Lays the Foundation for the Next Generation of Customer Experiences [Blog]. All-Star Acceleration — Experts Look at What’s Next for Contact Center Technology [Blog] featuring Cisco Contact Center executive leadership perspectives.

Contact Center 112

Contact Center Transportation Customer Experience Wireless 112

Beyond Philosophy

MAY 14, 2015

Their Customer Service Success Blog reported some interesting stats to consider about Customer’s self-service options, including: By 2017, Only 1/3 of Customer service interactions will require human assistance. If you enjoyed this post, you might be interested in the following blogs: Design Self-Service Experience with Customers in Mind.

Self service 402

Self service Best practices Customer Experience Call Center 402

ConvergeOne

AUGUST 9, 2022

The first entry in this blog series, which details the first two steps to effective Workforce Engagement Management, can be read here. Check back soon for the next part of this blog series for more tips. Download the full white paper below. Step 3: Anticipate the Unexpected with WFM Scheduling & e-Learning.

Management 76

Management Contact Center Metrics Wait times 76

HGS

OCTOBER 26, 2016

By Lauren Kindzierski, HGS VP of Solutions and Capabilities Earlier this year, HGS released a white paper on this year’s top 10 customer experience disrupters—those that are sure [.]. 7: Social Profiling appeared first on Team HGS Blog. The post Disrupter No.

Customer Experience 100

Customer Experience Contact Center Customer Service Management 100

ConvergeOne

JUNE 21, 2022

In this ConvergeOne blog series, we will explore our approach to WEM in terms of six steps, each defined by added functionality that builds upon the prior steps of your WEM journey. Check back soon for the next part of this blog series for the more tips. Download the full white paper below. Can’t wait?

Management 66

Management Contact Center Coaching Analytics 66

ConvergeOne

OCTOBER 18, 2022

This can often be learned from the ransomware program’s announcement itself, as it brags as to what data has been copied or the information regarding your stolen data that the hacker posts on websites or blogs. These 3 ransomware tips are part of ConvergeOne’s white paper: 23 Cyber Security Tips for 2023 , by Chris Ripkey and Vito Nozza.

Healthcare 96

Healthcare Best practices Management 96

ConvergeOne

JANUARY 19, 2021

In the previous installment of this blog series , we shared seven cybersecurity tips to prepare your organization for 2021. This blog post includes seven more tips to help protect your organization from cyber-attacks. Check back for the final part of this blog series for the seven more tips. Download the full white paper below.

Finance 89

Finance Banking Accountability Personalization 89

ConvergeOne

JUNE 28, 2022

There are books and blogs (among other things) sharing tips and techniques for addressing it… while also questioning whether or not it is real. WHITE PAPER] Six Steps to Engaging + Empowering Agents with Workforce Engagement Management. It all started a couple of years ago with the term “The Great Resignation.”

Self service 83

Self service Quality management Technology Contact Center 83

Aspect

MAY 6, 2020

Download our white paper , The Home Field Advantage: Business Continuity by Design. . The post How to Fine-Tune Your WFM Solution to Help Managers Optimize Performance appeared first on Aspect Blogs. Learn more about best practices in business continuity.

Schedule adherence 122

Schedule adherence Management Best practices Customer retention 122

Nextiva

JULY 8, 2019

Ask yourself if you’d like to be pitched to immediately after you’ve downloaded an ebook or white paper. The post 50 Best Customer Service Articles of the Decade [2019 Update] appeared first on Business VoIP, Customer Experience, Sales & Marketing Content - Nextiva Blog. We’re guessing, no.

Customer Service 67

Customer Service voip Chatbots Customer retention 67

Fonolo

JANUARY 31, 2018

We’re going to tackle all of those topics in the months ahead on this blog, but first we’re reading everything we can so we can bring you the most accurate analysis. We’re delighted that so many of you subscribe to this blog or visit us every week. With so much content out there, it’s an honor that you make time for the Fonolo blog.

Contact Center 141

Contact Center Chatbots Finance Healthcare 141

ConvergeOne

JULY 25, 2023

Check back soon for the next part of this blog series, where I will share how you can protect your organization from the risks that AI introduces. You may also download my full white paper on Security/Privacy Concerns and Mitigative Measures in the Age of Artificial Intelligence.

Healthcare 78

Healthcare Technology Personalization 78

CustomerGauge

APRIL 4, 2017

In our most recent white paper, Next-Generation Net Promoter®: How to Monetize […]. While it’s true that these employees are the first line of defense in resolving issues with dissatisfied customers, they aren’t the only ones bearing the burden.

79

79

Spearline

AUGUST 12, 2022

Over the last number of years DEI has been the feature of many blogs, articles and white papers. In this blog I will set out to explain what this is and how it impacts our hiring here at Spearline. But how does this actually impact how we attract, hire and retain employees?

Education 98

Education Contact Center Management 98

Talkdesk

MAY 22, 2020

White papers: What research already exists? I looked into white papers and blogs from industry leaders in the contact center operation space. I talked to other leaders in the call center and customer experience (CX) space to see if they had the same challenges as me and how they were solving them.

Contact Center 94

Contact Center Engineering Call Center Technology 94

VocalCom

JUNE 16, 2020

Download our white paper Contact Centers of the Future: Creating the experience of tomorrow. The post « The COVID-19 pandemic has put to the fore the importance of the contact center », Carlo Costanzia appeared first on Vocalcom Blog. Carlo Costanzia. CEO of Vocalcom. Want to know more about the evolution of contact centers ?

Contact Center 62

Contact Center Cloud contact contact center solutions Call center experience 62

NICE inContact

JULY 26, 2019

Discover the possibilities in our latest white paper: AI for CX: Practical Investments, Proven Return. Download the white paper today. The post The Impact of Artificial Intelligence on Today’s Contact Center appeared first on NICE inContact Blog.

Contact Center 55

Contact Center Chatbots Upselling Analytics 55

ConvergeOne

OCTOBER 28, 2021

We’ve discussed the value of a business continuity plan and a disaster recovery plan in prior blogs. This final blog installment for Cybersecurity Awareness Month highlights the reality of what happens when you fail to create an incident response plan—and what the repercussions could be for your company.

Management 73

Management 73

Education Services Group

JULY 30, 2018

Download our white paper, Success Through Segmentation. If you’ve been keeping up with our blog, you know our solution by now. Read more about it in our blog post here.) Check out this white paper to learn more about that.) Did you like this blog post? If so, then why not: Subscribe to This Blog.

Metrics 53

Metrics Analytics Accountability Best practices 53

Nuance

OCTOBER 2, 2018

Our newest white paper, […] The post Engaging surgeons for better documentation appeared first on What’s next. Visit Nuance's What's next blog to see the full content. But it doesn’t have to be this way. This is a summary.

Healthcare 59

Healthcare 59

TMP Direct

SEPTEMBER 16, 2021

If you have gated content that follows a blog post, make sure the blog post has enough valuable information for readers to part with their contact information. Start a blog, optimize homepage and inner content, take advantage of local SEO opportunities and use ‘alt tags’ for images.

B2B 96

B2B B2C Chatbots Advertising 96

VocalCom

JUNE 29, 2020

Download our white paper Contact Centers of the Future: Creating the experience of tomorrow. The post The Omni-Channel Imperative appeared first on Vocalcom Blog. so that contact centers can deliver a real omnichannel customer experience. Want to know more about the evolution of contact centers ? To know more: www.vocalcom.com.

Contact Center 62

Contact Center CRM contact center solutions Customer Experience 62

Cisco - Contact Center

FEBRUARY 21, 2020

To learn more about how to create a customer-centric organization read our white paper . The post Join Our Webinar on the Future of Customer Experience: Five Predictions appeared first on Cisco Blogs. Why CX pursuits lean on more use of technology, but the human is still supreme. Join our 30-minute on-demand webinar today.

Customer Experience 80

Customer Experience Customer centricity contact center solutions Contact Center 80

UJET

DECEMBER 2, 2020

The title of this blog post is an important question that many executives are asking. To learn more about the viability of IVAs and limits of zero-footprint contact centers, please see DMG’s white paper, Will Robots Make Live Agents Obsolete? This is a guest post by Donna Fluss, the president of DMG Consulting LLC.

Contact Center 72

Contact Center Interactive Voice Response Self service Virtual Agent 72

Andrew Mcfarland

SEPTEMBER 23, 2022

Creating a blog and social profiles are effective ways to increase credibility. In addition, webinars, white papers, and video content are essential for establishing credibility. An active blog, white paper, or webinar can also help you build credibility.

Sales 48

Sales Advertising Metrics Marketing 48

Jon Arnold

MARCH 1, 2019

26 Meet the New Boss - Cisco Collaboration Analyst Summit , my blog, Feb. 19 My Latest White Paper - Leveraging Cloud Communications for SMBs , my blog, Feb. There’s More to Digital Transformation than Automation , Toolbox.com, Feb. 28 Speech Tech in the Enterprise - 3 Themes to Explore , No Jitter, Feb.

Enterprise 53

Enterprise Best practices Management 53

VocalCom

JUNE 18, 2020

Download our white paper Contact Centers of the Future: Creating the experience of tomorrow. The post Cloud, the ‘New Normal’ for business continuity and performance appeared first on Vocalcom Blog. Want to know more about the evolution of contact centers ?

Cloud contact 62

Cloud contact Contact Center contact center solutions Self service 62

Totango

MARCH 8, 2022

They host a Slack channel CS community as well as a Meetup Group, blogs, a newsletter, a job board and other resources. The Totango online community includes our blog and other resources such as white papers, reports, on-demand webinars, and a learning hub to help you get the most out of our CS platform.

Best practices 115

Best practices SaaS B2B Marketing 115

CustomerGauge

MARCH 31, 2017

In our recent white paper, Next-Generation […]. This model provides steps for measuring customer feedback and acting to quickly close the loop. These two methods were previously introduced as part of the Net Promoter Operating Model in the 2008 book Answering the Ultimate Question.

Feedback 87

Feedback 87

Liveops

DECEMBER 27, 2018

These curated items include some of our most-read posts along with white papers call center leaders will appreciate. Blog Article] How AI will change the nature of contact center work. Blog Article] How to turn dead air into an engaging customer experience. Blog] A brief history of the gig economy.

Contact Center 81

Contact Center Customer Service Call Center Virtual Agent 81