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Today, changes to the contact center are a response to consumer behaviour, and not simply the result of business initiatives. In a climate where technology and customer preferences change at a breathtaking pace, it can be overwhelming to consider all the ways that your contact center needs to evolve. MORE
In my role as a SAS collaborator and recognised influencer , I was recently sent the white paper “ Darkness of Digital Shadows ” and supporting infographic. The SAS Darkness of Digital Shadows reports can be accessed here: White Paper: [link]. MORE
In this white paper , you’ll read about several significant subplots in 2019: Gamification in the Contact Center. It’s a bird! It’s a plane! No, it’s the top contact center trends to watch for in 2019. And we’ve got you covered. So many storylines, so little time. MORE
2018 is game time. It’s time to look at your customers as teammates rather than as opponents. It’s time to reboot your customer experience game. And: It’s time for you to win. MORE
Blog Featured NPS and CX Benchmark Survey surveying white paperWe’re thrilled to announce the release of our 2017 NPS® and CX Benchmark Survey, made in collaboration with MIT CISR! MORE
In the white paper, “The Knowledge-based Authentication Threats,” wasting fraud-fighting resources is one the top reasons why KBA poses a material risk to contact centers and their relationships with customers. . MORE
We researched with Forrester , produced an ebook , and authored a white paper , all digging deeper into the detailed why’s and how’s of the topic. We have been writing about the convergence of customer communications management (CCM) and digital customer experience (CX) management technologies for over four years. We were way ahead of the curve then, and still are now. Customer Experience Customer Communications INTOUCH MORE
Discover the possibilities in our latest white paper: AI for CX: Practical Investments, Proven Return. Download the white paper today. Think adding artificial intelligence (AI) to your contact center means dramatic technology shifts? Huge investments? MORE
Interactive Services Proactive Notifications & Mobility benefits communication compliance consider customer CX employee experience guidance managed Notifications outbound proactive provider regulation SMS staff supplement support TCPA white paper MORE
For information on call center agent attrition and how interaction analytics can help to curb it, take a look at our white paper, Understanding How Interaction Analytics Can Reduce Agent Attrition. MORE
“I feel the need , the need for speed !”. In Top Gun , the 1986 classic, Pete “Maverick” Mitchell’s famous phrase effectively summed up the future of customer service (CS). MORE
In its new white paper You Can Have It All: Satisfied Customers AND Profitable Operations, industry analyst firm Frost & Sullivan confirmed that optimizing customer interactions is critical to improving business performance. According to the Frost & Sullivan white paper, what successful companies have in common is that they build a system to optimize the dynamics of customer interactions, whether by phone, email, chat or social media. MORE
By Lauren Kindzierski, HGS VP of Solutions and Capabilities Earlier this year, HGS released a white paper on this year’s top 10 customer experience disrupters—those that are sure [.]. MORE
Publish a report or white paper that will benefit your customers. Last week, I shared ten ideas to drive a better customer experience in 2020. As promised, I’m back with ten more tips. If you haven’t read part one yet, you can do so here. MORE
For information on improving the customer experience through the use of innovative AI technology, download our white paper, How AI Improves the Customer Experience. MORE
Click to Read White Paper. Introduction. Visual IVR has gone mainstream. Widespread adoption of this digital technology is taking place rapidly. However, not all Visual IVR solutions are the same. This document outlines the features you should look for in a digital engagement platform. Read More. Jacada Blog MORE
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Included in that mix is a white paper I've been doing for Cisco. Everyone is trying to assess what AI can really bring to the contact center, and to help educate the market, they engaged me to produce this vendor-neutral white paper. MORE
Customer Experience Research Retail benchmarking Benchmarks white papersThe basic definition of a “benchmark” is a standard or point of reference to which something can be compared. The way it relates to customer experience isn’t much different; ForeSee’s. MORE
Welcome to Next-Generation Net Promoter®, the newest methodology from our latest white paper. The post Net Promoter® White Paper: Next-Generation Net Promoter® appeared first on CustomerGauge. MORE
In our most recent white paper, Next-Generation Net Promoter®: How to Monetize […]. Blog Featured close the loop modern NPS Next-Generation Net Promoter white paper MORE
If you are interested in learning about improving performance among your agents and bolstering agent retention within your organization through interaction analytics, take a look at our white paper, Understanding How Interaction Analytics Can Reduce Agent Attrition. MORE
If you run a call center, change is familiar. The functionality and technology is more advanced than ever before. Beyond that, the expectations of service, the metrics that gauge success, and the channels customers can use to maximize their efforts and minimize their wait times are very different. MORE
Learn more about how speech analytics can transform your training processes – and your call center operations as a whole – by downloading our white paper, 10 Ways Speech Analytics Empowers the Entire Enterprise. MORE
Almighty Chief Strategy Officer Ian Fitzpatrick recently wrote and published the white paper, “Hearts, Then Charts,” which offers a practical framework for aligning organizations with their customers to create a customer-centric culture. MORE
This in-depth white paper by TechSee explores the real-world uses of implementing vision automation technologies within the contact center. The white paper provides a deep dive into the impact visual automation is having on a wide range of contact center KPIs. MORE
With years of experience as a contact center analyst, a customer service advisor, and more, she has authored over 150 white papers, e-books, and webinars. From AI to “HIMI” Human-Inspired Machine Intelligence. Shep Hyken interviews Dr. Natalie Petouhoff. MORE
Ask yourself if you’d like to be pitched to immediately after you’ve downloaded an ebook or white paper. To serve today’s customers, we must think beyond automated sales emails or chatbots. MORE
Our newest white paper, […] The post Engaging surgeons for better documentation appeared first on What’s next. MORE
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Centriam’s Data Science team recently authored a new white paper on the massive opportunities for modern machine learning algorithms to improve customer experience. MORE
Customer Service Customer Support In-app Live Chat Mobile Multichannel Support optimizing channels for customer support white paperToday’s consumers are tech-savvy individuals who use multiple channels to communicate with family and friends. MORE
The office of the 1970s was built on paper files, the office of the 1980s was built on word processing, spreadsheets, and other PC software, and the office of the […]. Blog Cloud IVR Migration White Paper MORE
white paper Table of Contents Executive Summary 2 What is a Social Customer? Tweet. 3 What Does this New Socially-Enabled Enterprise Look Like? 4 The Challenges in Managing Today’s Social Customer Service 5 Is Your Company at Risk for Social Media Disasters? MORE
You can view our Directory Listing of products and services, check out our White Papers and view our latest Research Reports (we will have the results of two new surveys coming out soon: […]. MORE
White Paper Related Topics 
CustomerGauge
APRIL 5, 2017
Welcome to Next-Generation Net Promoter®, the newest methodology from our latest white paper. The post Net Promoter® White Paper: Next-Generation Net Promoter® appeared first on CustomerGauge.
Jon Arnold
FEBRUARY 15, 2019
I write my fair share of white papers, and when combined with a webinar, they can be effective demand generation tools for vendors and providers. I did a well-attended webinar with them about this topic in December, and the white paper has now been published.
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ijgolding
DECEMBER 2, 2015
Almighty Chief Strategy Officer Ian Fitzpatrick recently wrote and published the white paper, “Hearts, Then Charts,” which offers a practical framework for aligning organizations with their customers to create a customer-centric culture.
Fonolo
JUNE 14, 2018
2018 is game time. It’s time to look at your customers as teammates rather than as opponents. It’s time to reboot your customer experience game. And: It’s time for you to win.
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Agent attrition has always been a burden on a company’s bottom line. When turnover runs rampant in the contact center, institutional knowledge is lost, productivity drops, the quality of service decreases, and employee engagement and morale go down. This white paper takes an in-depth look at the problem and explains how outsourcing can be used to fix it.
Jon Arnold
FEBRUARY 12, 2018
Included in that mix is a white paper I've been doing for Cisco. Everyone is trying to assess what AI can really bring to the contact center, and to help educate the market, they engaged me to produce this vendor-neutral white paper.
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Fonolo
NOVEMBER 29, 2018
In this white paper , you’ll read about several significant subplots in 2019: Gamification in the Contact Center. It’s a bird! It’s a plane! No, it’s the top contact center trends to watch for in 2019. And we’ve got you covered. So many storylines, so little time.
Fonolo
MAY 31, 2018
“I feel the need , the need for speed !”. In Top Gun , the 1986 classic, Pete “Maverick” Mitchell’s famous phrase effectively summed up the future of customer service (CS).
UJET
FEBRUARY 11, 2020
Customer Service Customer Support In-app Live Chat Mobile Multichannel Support optimizing channels for customer support white paperToday’s consumers are tech-savvy individuals who use multiple channels to communicate with family and friends.
CustomerGauge
APRIL 4, 2017
In our most recent white paper, Next-Generation Net Promoter®: How to Monetize […]. Blog Featured close the loop modern NPS Next-Generation Net Promoter white paper
Advertiser: Interactions LLC
In today’s hyper-competitive market, every business must become a customer experience-first business. Customer satisfaction has become more important than price or any individual feature. Read the new Tractica white paper to learn how important conversational AI is to your CX strategy.
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Customer Interactions
JULY 7, 2015
In its new white paper You Can Have It All: Satisfied Customers AND Profitable Operations, industry analyst firm Frost & Sullivan confirmed that optimizing customer interactions is critical to improving business performance. According to the Frost & Sullivan white paper, what successful companies have in common is that they build a system to optimize the dynamics of customer interactions, whether by phone, email, chat or social media.
Blueworx
SEPTEMBER 8, 2017
The office of the 1970s was built on paper files, the office of the 1980s was built on word processing, spreadsheets, and other PC software, and the office of the […]. Blog Cloud IVR Migration White Paper
TRUSTID
SEPTEMBER 5, 2019
In the white paper, “The Knowledge-based Authentication Threats,” wasting fraud-fighting resources is one the top reasons why KBA poses a material risk to contact centers and their relationships with customers. .
CustomerGauge
APRIL 20, 2017
Blog Featured NPS and CX Benchmark Survey surveying white paperWe’re thrilled to announce the release of our 2017 NPS® and CX Benchmark Survey, made in collaboration with MIT CISR!
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topic in C-suites, AI for customer engagement is white hot. That being said, the paper is not a primer on AI nor does it get into defining what it. White goods giant saved $50M per year by reducing unnecessary.
Fonolo
NOVEMBER 29, 2017
Today, changes to the contact center are a response to consumer behaviour, and not simply the result of business initiatives. In a climate where technology and customer preferences change at a breathtaking pace, it can be overwhelming to consider all the ways that your contact center needs to evolve.
ForeSee
SEPTEMBER 26, 2016
Customer Experience Research Retail benchmarking Benchmarks white papersThe basic definition of a “benchmark” is a standard or point of reference to which something can be compared. The way it relates to customer experience isn’t much different; ForeSee’s.
West
NOVEMBER 30, 2017
Interactive Services Proactive Notifications & Mobility benefits communication compliance consider customer CX employee experience guidance managed Notifications outbound proactive provider regulation SMS staff supplement support TCPA white paper
Contact Center Pipeline
MARCH 19, 2019
You can view our Directory Listing of products and services, check out our White Papers and view our latest Research Reports (we will have the results of two new surveys coming out soon: […].
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for Your Contact Center WHITE PAPER Good forecasting generates immediate. Customer Case Studies White Paper: “The Definitive Guide to the Modern Contact Center” White Paper: “Beyond Shift Bidding: Dynamic Scheduling” info@calabrio.com +1 (855) 784-2807
Guru
FEBRUARY 28, 2019
While content like case studies, product one-sheets, and white papers absolutely have a place in advancing the sales process, that place is to reinforce existing conversations. Sending a white paper to a prospect without context isn’t going to close a deal.
Jon Arnold
NOVEMBER 15, 2018
It’s based on a white paper I just completed for 8x8 , focused on educating SMBs about how the cloud can take them much further than just replacing premise-based telephony. The white paper will be available for download soon from 8x8, but the webinar is free for all.
Natalie Petouhof
JUNE 29, 2019
white paper Table of Contents Executive Summary 2 What is a Social Customer? Tweet. 3 What Does this New Socially-Enabled Enterprise Look Like? 4 The Challenges in Managing Today’s Social Customer Service 5 Is Your Company at Risk for Social Media Disasters?
HGS
OCTOBER 26, 2016
By Lauren Kindzierski, HGS VP of Solutions and Capabilities Earlier this year, HGS released a white paper on this year’s top 10 customer experience disrupters—those that are sure [.].
CustomerGauge
MARCH 31, 2017
In our recent white paper, Next-Generation […]. In the past, many companies have employed a “heritage Net Promoter” model. This model provides steps for measuring customer feedback and acting to quickly close the loop.
Nextiva
JULY 8, 2019
Ask yourself if you’d like to be pitched to immediately after you’ve downloaded an ebook or white paper. To serve today’s customers, we must think beyond automated sales emails or chatbots.
Topdown
MAY 28, 2019
We researched with Forrester , produced an ebook , and authored a white paper , all digging deeper into the detailed why’s and how’s of the topic. We have been writing about the convergence of customer communications management (CCM) and digital customer experience (CX) management technologies for over four years. We were way ahead of the curve then, and still are now. Customer Experience Customer Communications INTOUCH
Centriam Customer Experience Lab
AUGUST 23, 2018
Centriam’s Data Science team recently authored a new white paper on the massive opportunities for modern machine learning algorithms to improve customer experience.
ShepHyken
MARCH 26, 2019
With years of experience as a contact center analyst, a customer service advisor, and more, she has authored over 150 white papers, e-books, and webinars. From AI to “HIMI” Human-Inspired Machine Intelligence. Shep Hyken interviews Dr. Natalie Petouhoff.
Jacada
JANUARY 26, 2017
Click to Read White Paper. Introduction. Visual IVR has gone mainstream. Widespread adoption of this digital technology is taking place rapidly. However, not all Visual IVR solutions are the same. This document outlines the features you should look for in a digital engagement platform. Read More. Jacada Blog
Nuance
OCTOBER 2, 2018
Our newest white paper, […] The post Engaging surgeons for better documentation appeared first on What’s next.
Callminer
FEBRUARY 19, 2020
For information on improving the customer experience through the use of innovative AI technology, download our white paper, How AI Improves the Customer Experience.
NICE inContact
JULY 26, 2019
Discover the possibilities in our latest white paper: AI for CX: Practical Investments, Proven Return. Download the white paper today. Think adding artificial intelligence (AI) to your contact center means dramatic technology shifts? Huge investments?
TechSee
MARCH 12, 2019
This in-depth white paper by TechSee explores the real-world uses of implementing vision automation technologies within the contact center. The white paper provides a deep dive into the impact visual automation is having on a wide range of contact center KPIs.
Callminer
FEBRUARY 12, 2020
Learn more about how speech analytics can transform your training processes – and your call center operations as a whole – by downloading our white paper, 10 Ways Speech Analytics Empowers the Entire Enterprise.
Callminer
FEBRUARY 10, 2020
If you are interested in learning about improving performance among your agents and bolstering agent retention within your organization through interaction analytics, take a look at our white paper, Understanding How Interaction Analytics Can Reduce Agent Attrition.
Peter Lavers
JUNE 18, 2018
In my role as a SAS collaborator and recognised influencer , I was recently sent the white paper “ Darkness of Digital Shadows ” and supporting infographic. The SAS Darkness of Digital Shadows reports can be accessed here: White Paper: [link].
ShepHyken
DECEMBER 18, 2019
Publish a report or white paper that will benefit your customers. Last week, I shared ten ideas to drive a better customer experience in 2020. As promised, I’m back with ten more tips. If you haven’t read part one yet, you can do so here.
Callminer
FEBRUARY 24, 2020
For information on call center agent attrition and how interaction analytics can help to curb it, take a look at our white paper, Understanding How Interaction Analytics Can Reduce Agent Attrition.
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