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New White Paper on Enterprise Mobility - for Enreach

Jon Arnold

I’ve got another white paper update to share - this one was done for Enreach , a leading EU mobility and platform provider. That’s their strong suit, and my white paper examines the trends that drive the need for this approach. The white paper was published yesterday, and I hope you give it a read.

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My Latest White Paper - Re-Thinking the On-Hold Experience

Jon Arnold

If you’re amenable to thinking more broadly about what on-hold can look and sound like, I think you’ll find my latest white paper of interest. The paper was sponsored by Aizan Inc. , Usually, my white papers are gated, where registration is required, but this one is public, so it’s available for all.

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Telecom Reseller Podcast - My Enreach White Paper on Mobile UCaaS

Jon Arnold

I recently did a white paper for Enreach about the growing role of mobility for collaboration, and soon after its release, Doug Green interviewed me about it for his widely-followed Telecom Reseller podcast. Still catching up from being offline last week, and here’s another ICYMI shout-out.

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White Papers and Business Plan: The Main Differences

CSM Magazine

When owners of companies think about documentation, they sometimes choose between white papers and business plans. White Papers in Brief. A white paper is a document that consists of information about a product or service. There are the most popular types of white papers: 1.

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Why Conversational AI Is Key to Customer Service in the Customer Experience Era

Read the new Tractica white paper to learn how important conversational AI is to your CX strategy. In today’s hyper-competitive market, every business must become a customer experience-first business. Customer satisfaction has become more important than price or any individual feature.

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New White Paper for NICE - Business Value of AI Beyond the Contact Center

Jon Arnold

Got a new white paper to share - this one is for NICE , and is a bit of a sequel to an earlier white paper I did for them. I touched on it briefly during a webinar last week, and to get the full story, here’s the registration link for downloading.

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An Enterprise-Wide Approach to Connected Customer Experiences - My Latest White Paper for Cisco

Jon Arnold

This last scenario applies to my latest white paper, and most recent white paper done for Cisco. Things are changing quickly in this space and this white paper is a good example of how vendors are trying to educate the market in terms of how to respond.

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6 Killer Applications for Artificial Intelligence in the Customer Engagement Contact Center

If Artificial Intelligence for businesses is a red-hot topic in C-suites, AI for customer engagement and contact center customer service is white hot. This white paper covers specific areas in this domain that offer potential for transformational ROI, and a fast, zero-risk way to innovate with AI.

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How to Cut the High Cost of Contact Center Agent Attrition

This white paper takes an in-depth look at the problem and explains how outsourcing can be used to fix it. When turnover runs rampant in the contact center, institutional knowledge is lost, productivity drops, the quality of service decreases, and employee engagement and morale go down.

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The Top 3 Ways to Forecast for Your Contact Center

Forecasting is no easy task. It can be difficult to schedule the right amount of agents at the right time. Download our ebook to learn how to reduce overstaffing and understaffing, lower customer wait times and improve the customer experience with proper forecasting.