ConvergeOne

JUNE 21, 2022

In this ConvergeOne blog series, we will explore our approach to WEM in terms of six steps, each defined by added functionality that builds upon the prior steps of your WEM journey. Step 2: Ensuring Personalized Experiences with Quality Assurance and Coaching. Check back soon for the next part of this blog series for the more tips.

Management 66

Management Contact Center Coaching Analytics 66

ConvergeOne

JANUARY 19, 2021

In the previous installment of this blog series , we shared seven cybersecurity tips to prepare your organization for 2021. This blog post includes seven more tips to help protect your organization from cyber-attacks. and break into your personal and financial data. Download the full white paper below. Can’t wait?

Finance 89

Finance Banking Accountability Personalization 89

ConvergeOne

JULY 25, 2023

AI Privacy Risks As AI utilizes data lakes to make business decisions, so could a hacker who manipulates the system and collects personal identifiable data. Check back soon for the next part of this blog series, where I will share how you can protect your organization from the risks that AI introduces.

Healthcare 77

Healthcare Technology Personalization 77

VocalCom

JUNE 16, 2020

The movement had already started of course, as Millennials and ‘Zs’, the new generation of real digitally-native agents and customers, force the industry to adopt omnichannel work platforms and new digital tools like AI to free workers of the more mundane tasks to add value or offer a personalized experience. Carlo Costanzia. CEO of Vocalcom.

Contact Center 62

Contact Center Cloud contact contact center solutions Call center experience 62

NICE inContact

JULY 26, 2019

Personalized recommendations lead to upselling and cross-selling. Customer desire for personalization isn’t new. Discover the possibilities in our latest white paper: AI for CX: Practical Investments, Proven Return. Download the white paper today. How does a contact center meet these demands?

Contact Center 55

Contact Center Chatbots Upselling Analytics 55

Beyond Philosophy

NOVEMBER 28, 2016

What wasn’t so completely understood at the time is that that this level of employee commitment and personal investment also positively impacted the employee experience. Whenever encountering white papers that conflate the connection between employee engagement and happy customers, the above questions need to be asked.

Employee engagement 364

Employee engagement Consulting Consulting Enterprise 364

Beyond Philosophy

JUNE 4, 2015

The ‘human’ factor, in marketing, communications, positioning, and experience creation through sales, service, and operations now pervades titles of articles, blogs, white papers, and even books. Moreover, the customer has no personal investment in choosing, and staying with, one brand or supplier over another.

Airlines 360

Airlines Marketing Enterprise Advertising 360

Cisco - Contact Center

FEBRUARY 21, 2020

AI is “super-augmenting” resources in delivering tangible personal and business value. To learn more about how to create a customer-centric organization read our white paper . The post Join Our Webinar on the Future of Customer Experience: Five Predictions appeared first on Cisco Blogs.

Customer Experience 82

Customer Experience Customer centricity contact center solutions Contact Center 82

VocalCom

JUNE 29, 2020

With 9 out of 10 consumers looking for an omnichannel experience, with seamless service between communication methods according to UC Today , contact centers have no choice but to offer unified, agile and personalized approach across all touch points. Download our white paper Contact Centers of the Future: Creating the experience of tomorrow.

Contact Center 62

Contact Center CRM contact center solutions Customer Experience 62

VocalCom

JUNE 24, 2020

With the development of machine learning, organizations can deploy innovative, personality-based routing: smart pairing technologies allow, based on dynamic behavioral patterns, to match the best agent with each customer to increase the number of positive contacts and enhance satisfaction levels.

Customer Experience 62

Customer Experience Multichannel Contact Center Chatbots 62

Nicereply

MAY 4, 2022

Personalize your Ecommerce support service. No doubt, customers want quick answers to their queries, but at times they also wish for personalized assistance and expert advice. The Internet has made customer service a personalized experience. Consumers, generally, are seeking a personalized approach. Let’s find out!

Best practices 98

Best practices Self service Sales Surveys 98

Kayako

OCTOBER 6, 2015

What’s great about ebooks is that they can be a collection of previous blog posts so they are extremely easy to publish. All you need to do is find several medium-to-long blog posts on a single topic. Then, create a single page with different chapter headings and subsections, and insert those blog posts. White papers.

Marketing 96

Marketing Education Best practices Analytics 96

Beyond Philosophy

SEPTEMBER 13, 2016

Another factor was consumer interest in learning about new products and services from companies they were engaged with, indicating a desire for deeper, more strategic and personalized relationships. Customer Advocacy Behavior: Personal Brand Connection That is More Than Loyalty, Word-of-Mouth, or Recommendation.

B2C 341

B2C B2B Wireless Customer centricity 341

Integrity Solutions

JANUARY 15, 2020

Maybe, deep down, the person fears rejection. View of Abilities: A person’s inner beliefs about whether they have the necessary talents and abilities to be successful in sales. Commitment to Activities: How diligent the person is about doing the activities that long-term sales success demands.

Sales 85

Sales Coaching Banking Morale 85

DMG Consulting

MAY 5, 2020

During the past few months, we’ve published a series of newsletter blogs, columns and white papers to help executives and contact center leaders manage through the coronavirus pandemic. Using IA and CJA to Improve CX. IA solutions have come a long way in the past few years.

Enterprise 96

Enterprise Analytics Consulting Consulting 96

TeamSupport

JUNE 3, 2020

We introduced this blog series in Part 1 by walking you through what to expect after the onboarding process, starting with your dedicated Customer Success Manager (CSM). We regularly produce relevant thought-leadership content in the form of this blog, editorial articles, white papers, e-books, and webinars.

B2B 64

B2B Education Self service Customer Support 64

Callminer

APRIL 30, 2020

For more information on improving the customer experience, download our white paper, Leveraging Emotion to Improve CX & Elevate Contact Center Performance. “Realize that just like you, other factors may come to play and affect the person’s interaction with you. Identify core concerns if a customer is venting.

Customer Service 273

Customer Service Scripts Construction Feedback 273

HGS

OCTOBER 26, 2016

Earlier this year, HGS released a white paper on this year’s top 10 customer experience disrupters—those that are sure to alter the CX landscape this year. Over the next few months, we’ll dedicate a blog to each of these CX game changers. Social profiling is also useful in offering great, personalized customer experiences.

Construction 100

Construction Personalization Surveys Feedback 100

Liveops

DECEMBER 27, 2018

These curated items include some of our most-read posts along with white papers call center leaders will appreciate. Blog Article] How AI will change the nature of contact center work. Blog Article] How to turn dead air into an engaging customer experience. Blog] A brief history of the gig economy.

Contact Center 81

Contact Center Customer Service Call Center Virtual Agent 81

VocalCom

JULY 2, 2020

Equipped with the right technology, the agent will be able to get access to the insights required to offer a personalized experience and increase customer satisfaction and loyalty. Download our white paper Contact Centers of the Future: Creating the experience of tomorrow. To find out more: www.vocalcom.com.

Contact Center 62

Contact Center Self service Chatbots Virtual Agent 62

teleopti

SEPTEMBER 18, 2019

Create digital pathways that ease employee and customer effort – WFM connects with customer relationship management (CRM) systems and data sources such as Chat, email and voice to allow customer service teams to deliver meaningful, personalized customer conversations. Download White Paper.

Management 57

Management Customer advocacy Employee engagement Self service 57

Education Services Group

AUGUST 27, 2018

Read about this study and others in our white paper, Neuroscience and Customer Success. no one person is an island. It’s as true in our personal lives as it is in business, which is why I keep harping on it being an inescapable part of a sound CS strategy. Did you like this blog post? Learn More! Download now!

outsourcing 51

outsourcing Consulting Consulting Management 51

Beyond Philosophy

FEBRUARY 17, 2022

It would be best to set limits on your work and stick to them; otherwise, you can burn yourself out and run the risk of damaging your personal relationships in the process. . Then I started putting a load of free articles, pdfs, case studies, and white papers out there for people to download.

Consulting 221

Consulting Consulting Finance Education 221

Aspect

DECEMBER 19, 2017

With the advent of patient portals through mobile or disposable apps, patients can easily check physician visit summaries and test results, view prescriptions and access personal data within a few clicks and swipes. Check out our white paper here.

Healthcare 88

Healthcare Self service CRM Technology 88

Cisco - Contact Center

MARCH 31, 2021

Part of a Powering People First series that focuses on increasing and promoting personal well-being and building better quality connections and a more inclusive work experience for all. I waited on hold for 15 minutes, only to learn that person couldn’t help me”. The Future of Customer Experience Begins Now [Blog].

Customer Experience 72

Customer Experience Contact Center Customer centricity Government 72

Comm100

JANUARY 6, 2022

In this blog, we will explore the reasons behind why we believe 2022 will be the year of digital CX excellence, and why it is so important in today’s customer service world. Personalized . ” KPMG also found that personalization is the strongest pillar driving customer loyalty in 19 of 27 markets. Accessible.

Customer Experience 89

Customer Experience Chatbots Surveys Technology 89

Calabrio

JANUARY 2, 2020

The comprehensive Calabrio Resource Center will become an even greater hub for all things relating to WFM and CX Intelligence with the addition of Teleopti’s virtual library of blogs, white papers, recorded webinars and more. Seamless and consistent communications. We’ve made it easy to communicate with us.

Analytics 88

Analytics Quality management Contact Center Customer Experience 88

Customers That Stick

SEPTEMBER 18, 2014

A white paper compiled by PunchTab indicates that many Millennials shop online daily.). Focus on connecting personally, virtually. Despite their heavy reliance on mobile devices and technology, Millennials want a sense of personal connection with a brand’s loyalty program.

Customer retention 133

Customer retention Surveys Sales Technology 133

Uniphore

JANUARY 4, 2022

White Papers. The only platform that drives demonstrable and sustainable business value by automating, personalizing, and optimizing every conversation. Conversational AI Platform. U-Self Serve. Case Studies. Infographics. Conversational AI. Emotion AI. Speech Analytics. Our Mission. Board of Directors. Testimonials. Get a Demo.

Enterprise 126

Enterprise Customer retention Engineering Analytics 126

Quiq

JANUARY 10, 2020

Read our most popular white paper that spells out the 7 compelling reasons to implement messaging now. More Insider Tips Straight From The Quiq Blog. Customers who demand convenience and personalization from brands that fit into their mobile lifestyle are the new norm. Download the PDF. Your customers want to text you.

Chatbots 52

Chatbots Best practices Personalization Customer Experience 52

Quiq

JANUARY 10, 2020

Read our most popular white paper that spells out the 7 compelling reasons to implement messaging now. More Insider Tips Straight From The Quiq Blog. Customers who demand convenience and personalization from brands that fit into their mobile lifestyle are the new norm. Download the PDF. Your customers want to text you.

Chatbots 52

Chatbots Best practices Personalization Customer Experience 52

Kayako

MAY 13, 2022

Companies benefit because customer service agents can focus on customers with more personalized or complicated issues. White papers. Blog posts. A 24/7 self-service portal is much less expensive than staffing a live help desk around the clock. 66% of service professionals say self-service portals reduce case volume.

Self service 110

Self service Accountability Airlines Customer Care 110

Beyond Philosophy

DECEMBER 5, 2017

These “employee ambassadors” have three key behavioral traits: • Commitment to the company – Commitment to, and being positive about, the company (through personal satisfaction, fulfillment, and an expression of pride), and to being a contributing, loyal, and fully aligned, member of the culture.

Employee engagement 170

Employee engagement Consulting Consulting Enterprise 170

Beyond Philosophy

AUGUST 30, 2016

As noted in many of my blog posts and white papers, there is an emotional subtext to all components of value delivery, whether tangible or intangible, whether transactional or experiential over time.

B2C 150

B2C B2B Customer advocacy Consulting 150

Calabrio

JANUARY 2, 2020

The comprehensive Calabrio Resource Center will become an even greater hub for all things relating to WFM and CX Intelligence with the addition of Teleopti’s virtual library of blogs, white papers, recorded webinars and more. Seamless and consistent communications. We’ve made it easy to communicate with us.

Analytics 76

Analytics Quality management Contact Center Customer Experience 76

CSM Magazine

JUNE 7, 2023

This way, you will be equipped with the tools to deliver relevant and personalized experiences, that will ensure customers will remember your brand. Consider publishing informative blogs, articles, white papers, or guides, that will help you share your knowledge and best practices with others.

Feedback 52

Feedback Customer centricity Best practices Personalization 52

teleopti

JANUARY 9, 2020

The comprehensive Calabrio Resource Center will become an even greater hub for all things relating to WFM and CX Intelligence with the addition of Teleopti’s virtual library of blogs, white papers, recorded webinars and more. The post Calabrio – one brand, one future for CX Intelligence appeared first on Teleopti Blog.

Analytics 70

Analytics Quality management Customer Experience Contact Center 70