SharpenCX

OCTOBER 4, 2023

Contact center agents are the ones who answer the call—literally and figuratively—when things hit the fan, from being stranded on the side of the road to being locked out of an account. They’re often also the first to know and share in our joys, like adding a new baby to your insurance plan and processing your first mortgage.

Customer Service 67

Customer Service Contact Center Banking Call Center 67

Toister Performance Solutions

DECEMBER 2, 2021

You might not work for an iconic brand like Dr. Martens , but you can still turn your employees into brand evangelists. They are a brand evangelist who happens to work for your company. In other words, brand evangelists love you so much that they create more customers by sharing your story. Sally can attest to that.

Customer advocacy 124

Customer advocacy Finance Customer centricity Sales 124

ProProfs Blog

AUGUST 19, 2020

So how do you possibly take your service policies out of presentation slides and build your business culture around them? Therefore, if your business is in the process of developing some astounding customer service policies, this blog will offer the help you need. A big ‘ Business Sin ’ indeed. . Let us get started!

Customer Service 158

Customer Service Airlines Customer centricity Accountability 158

Nicereply

FEBRUARY 25, 2020

When it comes to knowing what customers really want, data can be illuminating. We dived into this report to pull out some of the most important data points you need to know to build your 2020 customer service strategy. These six trends might surprise you, but they should definitely impact the way you think about helping your customers.

Customer Experience 100

Customer Experience Chief Customer Officer Self service B2C 100

Playvox

DECEMBER 7, 2021

But today they also make up 35% of the American workforce , and it’s important for contact center leaders to understand who they are, what they want, and how best to manage them. Sign up for our newsletter. They need a medal just for showing up. And needing a medal for just showing up? ENJOYING THIS ARTICLE?

Management 52

Management Contact Center Feedback Education 52

Aspect

JANUARY 12, 2018

Tapping for-hire drivers, each batch of deliveries is essentially a “gig” in the quickly growing trend of the Gig Economy. The times when customer contacts arrive and are completed create the opportunities when Gigs are available for contact center employees. In 50 cities across the U.S.,

contact center workforce 165

contact center workforce Contact Center At home agents Self service 165

ChurnZero

FEBRUARY 17, 2022

9 tips to get your CSMs to adopt Customer Success software. But then once you finally secured the tools you and/or your team fought so hard for, you suddenly got cold feet. Sure, your current way of working is rather inefficient, ridden with workarounds, and prone to oversights, but it’s familiar and safe – it’s what you know.

CRM 98

CRM Chief Customer Officer SaaS Morale 98

Aspect

AUGUST 9, 2017

When we approached Kelly to feature her as our first WIT Unsung Hero, she immediately pivoted the conversation to focus on the impact of one of her team members, Melissa Busch, Training and Recruiting Manager. Melissa did not grow up around technology, but she has never been afraid to try anything.

Technology 0

Technology Entertainment Engineering Education 0

Comm100

MAY 1, 2018

Baby Boomers have accused Millennials of ruining classic industries such as the golf industry , the diamond industry , and even the movie business. And Millennials have blamed Baby Boomers for the current state of the housing market , climate change , and Brexit. Make Your Company More Appealing to Each Generation. Baby Boomers.

Management 41

Management Education Surveys Government 41

ProProfs Blog

JANUARY 30, 2020

“Your most unhappy customers are your greatest source of learning.” — Bill Gates. Well, that’s exactly why you need to focus on engaging with your customers regularly. And, these, in turn, will help your company create strategies that will strengthen your customer engagement process even further.

B2B 204

B2B Banking Personalization Employee engagement 204

Wowdesk Blog

JULY 6, 2020

Launching your own startup is equivalent to raising a baby from scratch. You put all of your best efforts and energy into treating it right and developing all those things that are needed to stay ahead in the competitive market. Marketing works great in the beginning but it won’t be able to sustain your customers.

voip 52

voip Enterprise Marketing Customer Support 52

ProProfs Blog

NOVEMBER 29, 2019

This is exactly what customers expect from a brand when they approach them for support. Customer expectations are growing every day and because they form a strong foundation of every business. . The growing expectations are inclusive of: 24*7 support. percent, up from 80.68 Quick response. Instant solutions .

Wait times 135

Wait times Customer Support Transportation Sales 135

Liveops

JANUARY 6, 2020

No longer are Baby Boomers dominating the workforce. Millennials make up the majority of the working population, retirees are coming back for a second wind and Gen Z is making their mark. The alternative workforce has been growing over the last few years and isn’t showing any signs of slowing down.

Call Center 77

Call Center virtual call center Surveys outsourcing 77

Mindtouch

FEBRUARY 7, 2018

Your help content is one of the most valuable things you have to offer your customers. You’ve probably read it: For sale: baby shoes, never worn. The iceberg theory provides us with a way to think about the relationship between the knowledge your company has and revenue generation.

Self service 71

Self service Entertainment Sales B2B 71

Aspect

JANUARY 19, 2018

Family or informal caregivers are the friends, family, and neighbors who step in when someone they care about is in need. And as the baby-boomers continue to age, those numbers are only expected to increase. Aspect can help you analyze and improve your patient and caregiver journeys. who is doing what needs to be done.

Journey mapping 48

Journey mapping Healthcare Education Best practices 48

Talkdesk

SEPTEMBER 22, 2015

Mamas, don’t let your babies grow up to poor customer service providers, Don’t let ‘em drop calls and ignore customer needs, Let ‘em breed loyalty and generate leads. Each week, we round up customer service insights for our benefit and for yours. Employees are the backbone of any company. TWEET OF THE WEEK.

call center software 64

call center software Call Center Feedback Customer Service 64

Liveops

MAY 3, 2019

However, if human resources isn’t engaging this segment of qualified workers, they won’t even be on your hiring radar. Property Casualty 360 has reported how the gig economy can “shore up the insurance talent crisis.”. So it’s in your best interest to make clear policy first and clear your path. .

Enterprise 85

Enterprise Surveys Consulting Consulting 85

Nicereply

OCTOBER 8, 2019

Reading is a luxury—giving your employees the opportunity to read for work is incredibly valuable, both for you and for them. One of the best benefits that you can provide for your employees is the benefit of learning. Derek Sivers founded CD Baby, an early dot com business that helped distribute CDs and music merch.

Chief Customer Officer 80

Chief Customer Officer Engineering Best practices Sales 80

Etech GS

NOVEMBER 15, 2018

When opportunity knocks on your door, always be willing to take a chance. However, the logic is simple, when you know it needs to be done, do it, for opportunities may not be around for eternity. Grab it when you have the chance. Each member of a successful team believes the project to be their own baby.

68

68

ChurnZero

FEBRUARY 17, 2022

9 tips to get your CSMs to adopt Customer Success software Have you ever worked at a company where the Customer Success team had to beg for its own tools? But then once you finally secured the tools you and/or your team fought so hard for, you suddenly got cold feet. Cue the music, Elsa. That’s okay. So how do we overcome this?

CRM 52

CRM Chief Customer Officer SaaS Morale 52

Nicereply

OCTOBER 29, 2020

Millennials represent a growing user base with substantial purchasing power and the ability to influence other consumers with their opinions and ideas. A recent report highlighted that the millennials have taken over baby boomers as America’s largest generation. 5 Ways to Improve Your Customer Experience for the Millennials.

Customer Experience 40

Customer Experience Chatbots Multichannel Self service 40

Customer Service Life

DECEMBER 17, 2018

This article was originally published on the FCR blog on November 21, 2018 for Thanksgiving. If you’re having trouble finding something to be thankful for, try emailing a thousand or so of your friends and colleagues and ask them to share what they’re thankful for. Here’s what they came up with. Am I perfect?

Customer Service 60

Customer Service Entertainment Accountability Personalization 60

CSR Inc.

APRIL 30, 2017

Chat is likely to grow in preference, as millennials are much more likely than baby boomers to prefer live chat. In their blog post, Playvox was also careful to note that “Phone-based customer support still rates high among consumers, with 81% using it on a regular basis.” Oh, but my dear – you can.

Customer Service 48

Customer Service Multichannel Customer Support Call Center 48

Amity

FEBRUARY 27, 2017

To continue the CSoT (Customer Success of Things) blog series and as we onboard 2017 with new resolutions to transform our habits, let’s keep in mind our digital transformation context and take a Darwinian look at the role of customer success to facilitate this exciting evolution. It’s simple. 3) The story of the peppered moths.

SaaS 59

SaaS Enterprise Big data Technology 59

C3Centricity

JULY 20, 2020

But I ask myself how often we fail merely because we give up too quickly? Now whereas I do advise people today on how to find more happiness in their lives (See my new website on intuitive coaching at Finding-Your-Happy.com ), I want to address here the many current and possibly future failures in business. Just never give up!

Marketing 77

Marketing Coaching Sales Customer centricity 77

ChurnZero

OCTOBER 2, 2020

We’re taking a break from our usual blog content of Customer Success expertise to bring you a lighthearted read on the ChurnZero team’s shameless hobby fails during quarantine. I’ll now take your tastebuds on a tantalizing tour of what it was like savoring the first (and only) bite of my brick, I mean bread. Gotta let it burn.

Education 75

Education Sales Marketing Management 75

ProProfs Blog

DECEMBER 12, 2019

So, if I were to ask you, which brand do you remember that you’d recommend to your friends? No matter what brand you choose, there must be something that you would be basing your recommendations on: Products? Whatever be the case, it is only a good customer experience that can make you recommend it to your loved ones. .

Customer Experience 120

Customer Experience Customer Service Advertising Customer retention 120

Comm100

MARCH 2, 2022

This blog will explain why credit unions must adopt digital support channels to deliver the member engagement that their current and future members expect, and how to do it smoothly and cost-effectively. As a result, members often have high expectations when it comes to customer service and credit union member experience.

Chatbots 52

Chatbots Banking Personalization Wait times 52

Stratifyd

JUNE 17, 2019

He was also attracted to the company because of the impact he could have working for a growing tech startup. “I He is excited to see everyone within the company find success through working with CEO, Derek Wang, and the rest of the leadership team, and is confident about how the company will grow in the next few years.

Entertainment 40

Entertainment Enterprise Sales Advertising 40

Stratifyd

AUGUST 12, 2019

Hurricane Hugo hit the NC coast when he was a newborn and his family was forced to evacuate from their home in Myrtle Beach. He also suffered from spina bifida as a baby. “I He grew up playing baseball and was recruited out of high school to play division one baseball at Western Carolina. Q&A with Daniel Day.

Entertainment 40

Entertainment Sales Management Marketing 40

Stratifyd

MARCH 5, 2019

However, when you have mass amounts of customer data, it can be difficult to filter out the key messages and do something actionable from it.”. Her primary responsibilities are to oversee all major engineering projects and establish best practices, with a goal of creating a roadmap for project management as the company continues to grow.

Engineering 40

Engineering Entertainment Analytics Best practices 40

Vistio

DECEMBER 15, 2021

Do I have your permission to record this call for quality assurance? Can you give our readers and listeners some insight into your background, where you started, and how you got to where you are today? Can you give our readers and listeners some insight into your background, where you started, and how you got to where you are today?

Contact Center 52

Contact Center Banking contact center associations Technology 52

C3Centricity

MAY 1, 2018

How often do we fail merely because we give up too quickly? Now whereas I don’t feel qualified to advise you on your private life, I do feel sufficiently knowledgeable to speak about business. Just never give up! You might be surprised to learn that your competitors are not those you thought they were! #5

Marketing 48

Marketing Customer centricity Coaching Sales 48

SmartKarrot

MARCH 16, 2021

The definition of customer offboarding states all the steps involved in the account cancellation of a customer and then their following disengagement from using your products or services. Here, in this blog, we will delve into the world of customer offboarding in detail. Sign up for our newsletter. Time to rev up a bit more!

SaaS 11

SaaS Feedback Surveys Engineering 11

Comm100

OCTOBER 17, 2017

That’s when the real nightmare started. This over-the-top reaction generated more criticism, and attracted a growing amount of people eager to mess with the frantic business owners. As the years have passed, social media has brought an ever-increasing amount of empowerment to customers, and a growing set of expectations.

Customer Service 49

Customer Service Customer Care Feedback Surveys 49

CX Journey

MAY 3, 2016

This is a modified version of that post, which appeared on their blog on March 30, 2016. Listening to the voice of the customer (and, really, the voice of all of your constituencies ) will help you learn about customers' expectations and how well you're performing against them. It should be aligned with your corporate strategy.

Customer Experience 40

Customer Experience Journey mapping Metrics Customer centricity 40

aircall

NOVEMBER 17, 2016

A game of catch-up. Your patrons won’t care what you call it, they just expect your support team to help them quickly and efficiently, no matter the channel or medium. Minimizing friction and effort for your customers will make them more successful, and more satisfied. Consistency is key.

Customer Service 54

Customer Service Self service Brand ambassadors virtual call center 54