aircall

MARCH 16, 2022

But some of the magic also stems from how you work and the technology you use. When it comes to building empathy, nothing is more powerful than the human voice. The power of voice is why a cloud-based calling system should be the starting point for any support team looking to use technology to build closer connections.

Customer centricity 71

Customer centricity Finance Interactive Voice Response Coaching 71

Nicereply

MARCH 26, 2020

Founded in 2013 by pioneers in speech recognition, Sense uses machine learning technology to provide real-time insights on device behavior, even for those devices that are not “smart.” Sense has received investments from two of the world’s largest energy technology companies, Schneider Electric and Landis + Gyr.

Feedback 72

Feedback Customer Support Metrics Customer Service 72

Nicereply

OCTOBER 29, 2020

First, the millennial generation can be called as the first truly technology native generation that has seen the emergence and application of most modern technologies. Naturally, they respect innovation and prefer brands that regularly offer new products or services and don’t shy away from using emerging technologies.

Customer Experience 40

Customer Experience Chatbots Multichannel Self service 40

Eptica

NOVEMBER 28, 2018

As our technology is used to store customer data, we have worked closely with our clients to provide them with the reassurance and documentation that we are fully compliant with the GDPR. When you are collecting unstructured data , such as through our vecko Voice of the Customer solution , this can be more complex.

Best practices 66

Best practices APIs Personalization Analytics 66

aircall

JANUARY 7, 2022

A call center dialer, or outbound dialer, connects customers to an interactive voice response system (IVR) or to a contact center with a live call center representative. . The power dialer is an integral component of contact center technology. . take notes, tag, and add follow-up steps). Interactive voice response (IVR).

Call Center 62

Call Center Interactive Voice Response call center software virtual call center 62

JivoChat

JUNE 29, 2023

In this blog post, we’ll delve into the key strategies that successful E-commerce entrepreneurs and key opinion leaders employ to create an unforgettable brand experience. You need to use the same tone of voice, visual style, and messaging across all channels and platforms.

Analytics 88

Analytics Chatbots Feedback Surveys 88

Eptica

MAY 8, 2019

This is part of our regular series of book reviews – do catch up with Olivier Njamfa’s selection of titles around trust and Taoufik Massousi’s choice of Voice of the Customer works if you’ve not read them already. Very readable and extremely thought-provoking. Please leave your feedback in the comments section.

Chatbots 55

Chatbots Best practices Engineering Education 55

Eptica

AUGUST 29, 2019

AI-based technology can help here, providing the ability to analyze incoming digital messages and deliver an accurate assessment of tone, whether the customer is happy or sad, helping the agent respond accordingly. Why closing the loop is vital to Voice of the Customer success. Share this page on: Tweet.

Customer Service 67

Customer Service Self service Best practices Chatbots 67

Eptica

OCTOBER 9, 2019

The right technology The past 15 years have seen telephone-based call centers grow and expand to become multichannel contact centres , handling a growing volume of interactions across a widening number of channels. In the United Kingdom, there are daily themes, each emphasizing different aspects of customer service.

Customer Service 60

Customer Service Customer centricity Multichannel Contact Center 60

Eptica

DECEMBER 5, 2018

In a previous blog we looked at the skills the agent of the future will need – in this post Eptica’s CEO, Olivier Njamfa shares his thoughts about the customer of the future. This allows them to be more demanding and less loyal than ever before. But what makes these customers tick and how will their characteristics evolve?

Customer Experience 77

Customer Experience Best practices Advertising Chatbots 77

Lumoa

JUNE 14, 2023

In this blog post, we’ll answer all these questions and more. But, if it falls short of those expectations, we’re often quick to voice our displeasure. Another thing that this email makes evident is the witty and engaging tone of voice that Netflix adopts when communicating with customers. Well, not so fast.

Customer centricity 83

Customer centricity Airlines Metrics Feedback 83

Eptica

FEBRUARY 6, 2019

That means going beyond traditional Voice of the Customer (VoC) surveys, which only provide part of the picture and can take too long to deliver valuable insights. Reviewing 2018 – our top 10 blog posts from the year. You might also be interested in these posts: The 4 barriers to meaningful consumer conversations.

Automotive 73

Automotive Best practices Banking Customer emotions 73

Jive

SEPTEMBER 11, 2018

In the simplest terms, QoS refers to the voice quality that your provider can deliver, evidenced by the clarity of voice calls that you make and receive. Needless to say, it’s necessary for any business to maintain reliable and continuous voice transmissions without disturbances, especially in situations where bandwidth is limited.

voip 56

voip Personalization Technology 56

AWS Machine Learning

SEPTEMBER 16, 2022

Text-to-speech technology makes these business benefits attainable. PRTP allows the visitor to read in different voices and languages. Each voice requires its own pair of files. PRTP uses neural voices. For a list of supported neural voices and languages, see Neural Voices. Config-driven case.

Scripts 70

Scripts Accountability Enterprise Technology 70

ViiBE Blog

MAY 13, 2021

Call center technology refers to these different software and hardware tools used to run a call center. The software may use a call recording that informs callers of hold times or an interactive voice response (IVR) system, reducing the workload for call center agents. Call center technology. Virtual Call Center.

Call Center 52

Call Center Technology virtual call center Interactive Voice Response 52

NICE inContact

OCTOBER 4, 2019

It means customers can raise a question, voice a complaint or just share their feelings at, literally, anytime. You would rather take a picture of the spoiled yogurt, tag the brand, and share it on social media. That’s the beauty of technology. While shopping, at the movies, cooking dinner, waiting in line, or traveling.

Airlines 55

Airlines Benchmark Metrics CRM 55

ProProfs Blog

DECEMBER 6, 2019

Maybe because it finds its origins in IT technologies. And this relation to technology evokes the impression of progress. So, why would you tag your customer service department as customer support? With technological advances, it is not like you need human agents to be available 24/7. Their roles are absolutely different.

Customer Support 146

Customer Support Customer Service Customer centricity Chatbots 146

Eptica

JANUARY 12, 2017

To help we’ve analyzed all 100+ posts published on the Eptica blog in 2016, and picked a top ten, based on a combination of readership and industry feedback. Find out what they are in this blog post. Click here to subscribe to have each blog post automatically emailed to you going forward.

Multichannel 59

Multichannel Customer Service Contact Center Benchmark 59

Eptica

NOVEMBER 6, 2019

Thanks to technology like Artificial Intelligence (AI) and Text Analytics, there are powerful ways to do this. Those employees who interact directly with customers via meaningful conversations through voice, text and chat can tell you a whole lot about where the next big issue might happen! Share this page on: Tweet.

Metrics 77

Metrics Best practices Feedback Contact Center 77

LiveChat

NOVEMBER 16, 2018

Content may be of many different types – blog posts, videos, white papers, case studies, and more. is definitely the blog post. What do your blog posts do? The beauty of blog posts is that they can be as flexible as you want them to be. When it comes to the theme of your blog, you’d do well to focus on “3E” content.

Customer Support 45

Customer Support Customer Care Entertainment Education 45

Wowdesk Blog

AUGUST 17, 2020

Every request has the attached time and date tag with it, so you will easily track the updates and their time. The surge in the use of technology, the internet, and social media have changed the way to run a business, consume goods and services, stay entertained, and communicate. To stay ahead of the competition.

Management 52

Management Entertainment Feedback Accountability 52

Nicereply

OCTOBER 17, 2019

If you’ve got a business, you’re definitely trying to stand out from the crowd, doing everything you can, and more, investing in technology that can sometimes exhaust your budget and putting lots of effort into brainstorming sessions with your teams, in hopes of coming up with something cutting-edge and all around great. What is MarTech?

Surveys 71

Surveys Marketing Engineering CRM 71

aircall

MARCH 6, 2018

A thoughtful and intuitive interactive voice response (IVR) will let your callers to direct themselves to a knowledgeable agent. Final Phase: Employ Technology for Sustained Success. By combining these analytics with regular call tagging, you’ll clearly see why customers are calling and where to distribute/hire agents when necessary.

Interactive Voice Response 90

Interactive Voice Response Morale Construction Technical Support 90

aircall

MARCH 6, 2018

A thoughtful and intuitive interactive voice response (IVR) will let your callers to direct themselves to a knowledgeable agent. Final Phase: Employ Technology for Sustained Success. By combining these analytics with regular call tagging, you’ll clearly see why customers are calling and where to distribute/hire agents when necessary.

Interactive Voice Response 89

Interactive Voice Response Morale Construction Technical Support 89

aircall

MARCH 17, 2021

With the evolution of technology and changes in the marketplace, sales leaders have shifted their thinking about the best ways to leverage sales planning for success. Call tags, after-call work, click-to-dial, and power dialing will enhance your call center productivity, as well. . Leveraging Sales Planning for Success.

Best practices 62

Best practices Sales Contact center software Contact Center 62

Nicereply

APRIL 30, 2020

Social Media – Users now openly approach companies by tagging/mentioning on Twitter or Facebook to get solutions. Technology is changing rapidly, and so are the interactions with customers. But, when the customer has faced difficulty in using your services, they are bound to voice it out.

Sales 69

Sales Customer Service Upselling CRM 69

Vistio

FEBRUARY 1, 2022

With over 16 years of building and leading customer service and experience teams, she is also the co-founder of a customer service blog, CustomerServiceLife.com. Giving a voice to your agents can mean the world to them, I think. Say you were given an unlimited budget for technology tools that were specifically going to help your agent.

Contact Center 52

Contact Center Customer Service Morale Engineering 52

TLC Associates

OCTOBER 30, 2019

Contact Center Technology Costs. Contact centers depend on a wide array of technology to thrive, combining the typical office requirements with niche contact center industry demands. However, ordering in bulk still has a price tag. A continuity plan is vital to any contact center and technology is one of the primary components.

Contact Center 40

Contact Center outsourcing Real estate Interactive Voice Response 40

AWS Machine Learning

MARCH 15, 2024

Despite technological advancements, the human-centric model remains deeply ingrained in order processing, leading to these limitations. The prospect of utilizing technology for one-on-one order processing assistance has been available for some time. Always put your response to the Human within the Response tags. replace(' ','').split('||')[1]

APIs 117

APIs Engineering Technology CRM 117

aircall

JUNE 30, 2021

This is because they show how they value their people, customers, processes, and technologies. You can achieve this by expanding your content marketing capabilities, enhancing the customer experience across different channels, and investing in technologies that provide in-depth customer analytics. Build Better Customer Relationships .

Customer retention 62

Customer retention Customer advocacy Wait times Brand ambassadors 62

Lumoa

DECEMBER 15, 2022

Voice of Customer (VoC) is not a new concept. Companies are finding that innovative technologies can make collecting voice of customer analytics more effortless than ever—and these technologies have opened up exciting new possibilities for improving customer experiences. What is Voice of Customer Analytics?

Analytics 94

Analytics Feedback Banking Surveys 94

SmartKarrot

MAY 21, 2021

With technological innovations taking place at an unprecedented rate, the world saw the birth of two gems – Artificial Intelligence (AI) and Intelligence Augmentation (IA). Here, in this blog, we will walk you through the typical differences between AI vs IA and will reveal some of their real-time applications in our lives. .

Chatbots 12

Chatbots Entertainment Analytics Technical Support 12

Comm100

NOVEMBER 5, 2020

Use this blog post to learn how to create an internal knowledge base in just four easy steps. With an internal knowledge base, companies can count on a consistent brand voice, accurate delivery, and responses that have been consistently formatted for different customer service platforms. Choose your knowledge base type.

Metrics 52

Metrics Customer Service Scripts Surveys 52

Spearline

AUGUST 24, 2022

Real-time WebRTC communication has become the controlling force in communications technology and yet, somewhat ironically, there are still many WebRTC variables beyond our control. The tag-team. WebRTC is tough but, armed with the information in this blog, you can prove that you have the WebRTC media brawn to meet the challenge.

Transportation 97

Transportation Benchmark Engineering Contact Center 97

aircall

MAY 1, 2022

Setting the foundations for CCaaS, companies have long used voice over internet protocol (VoIP) technology. With CCaaS, you won’t have to deal with complex hardware or challenging setups because it works with VoIP technology (voice over internet protocol). Call tagging. appeared first on Aircall Blog.

Contact Center 62

Contact Center voip Interactive Voice Response contact center solutions 62

aircall

NOVEMBER 24, 2021

By investing in mobile-first technology, sales reps are able to support business needs at any time, while also maximizing efficiency and productivity. A mobile-first approach requires effective Saas programs, including a voice solution. Notes and Call Tagging. From time to time, sales reps may need to tag-team a call.

Sales 62

Sales SaaS Analytics Coaching 62

aircall

SEPTEMBER 6, 2021

Offering customer service via your voice communication strategy can already eat up a lot of your team’s time. Customers also expect to hear a human voice when they get in touch with a business. Customers also expect to hear a human voice when they get in touch with a business.

Interactive Voice Response 93

Interactive Voice Response Wait times outsourcing Call Center 93