Remove tag book
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Outrageous! Hotels keep on charging!

Beyond Philosophy

Nor was I pleased when I was charged to park in a sprawling suburban parking lot, or when I saw the $5 price tag on the bottled water in my room. Although hotels are required to disclose resort fees at the time of booking, many guests don’t notice the disclosure. I have, and I wasn’t happy about it. hotels are expected to add on $2.55

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Why creating empathy in your customer service is so hard

Eptica

In our latest guest blog, noted CX expert Adrian Swinscoe explains that while empathy is seen as a ‘soft’ skill, becoming more empathetic is actually extremely hard work. Based on a chapter from his book, Punk CX, he outlines how organisations need to think holistically about empathy if they are to thrive in the future.

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Your ‘Must Have’ Features For Successful Online Shopping

Beyond Philosophy

Per USA Today , this year’s Cyber Monday booked $3.45 Effective security alerts, with accurate fraud alerts; 67% of shoppers said they would either never shop there again (27%) or would be reluctant to buy there again (40%) after their legitimate purchase was tagged as fraudulent. (To Meeting Expectations Isn’t Always Enough.

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Has Apple Lost Touch With Its Customers?

Beyond Philosophy

Apple said the slowdown was intended to preserve battery life and prevent unexpected shutdowns, but critics suspected that Apple was throttling phone performance in its older models to get people to upgrade to the new iPhone x (which carries a $1000 price tag). Poor Communication Leads to Unhappy Customers. appeared first on.

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Transforming Healthcare Customer Service: The Impact of Digital Tools

Zappix

Embracing Digital Communication Gone are the days of waiting on hold for minutes on end or playing phone tag with healthcare providers. By enabling patients to book appointments online at their convenience, healthcare providers can streamline the scheduling process and reduce administrative burden.

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Highlight text as it’s being spoken using Amazon Polly

AWS Machine Learning

This service can be used by chatbots, audio books, and other text-to-speech applications in conjunction with other AWS AI or machine learning (ML) services. This capability is useful for creating dynamic audio books, educational content, and richer text-to-speech applications. The HTML audio tag is used for this purpose).

APIs 68
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Three ways to help your employees become brand evangelists

Toister Performance Solutions

In fact, if it wasn't for the name tag and the employees' offer to retrieve a pair of shoes in Sally's size, we might have easily mistaken the employee for another Dr. Martens fan. We also have a program that encourages employees to share blog posts and other announcements via social media." asked an employee as she approached Sally.