CustomerSuccessBox

MAY 18, 2022

So has the customer success industry and the content around the space! Searching for blogs in the arena is getting accessible slowly and it’s time you leverage the essential knowledge these blogs have to offer, to flourish! Here is the list of 10 Customer Success blogs to follow and save in your digital library in 2022!

SaaS 52

SaaS Upselling Education Customer retention 52

ProProfs Blog

MARCH 26, 2021

Customer feedback surveys are the go-to tool of every business to understand their customer needs and sentiments. The advantages of surveys lie in their simplicity, ease of creation, quick feedback collection, and so on. In this blog, let’s explore both the advantages and disadvantages of customer feedback surveys in detail.

Feedback 78

Feedback Surveys Customer retention Metrics 78

ProProfs Blog

SEPTEMBER 20, 2019

Like the rest of the market, surveys too have come a long way from paper surveys handed out to each customer exiting a shop. Online survey makers have made sharing surveys and getting responses much easier than before. Create a Net Promoter Survey. It is the industry-wide metric used to measure customer loyalty.

Surveys 84

Surveys Education Metrics Feedback 84

Enghouse Interactive

SEPTEMBER 29, 2020

AI Makes It Possible (Blog Series). Blog #1 of 4: The Customer Experience. Typically Customer Satisfaction (CSAT) ratings, MPS scores, or customer survey data are viewed as discrete touchpoints, measured at and within each customer interaction. . Customer Perception = Their Reality. What is it? Source: PWC/Bains and Co.

Interactive Voice Response 80

Interactive Voice Response Chatbots Self service Enterprise 80

Beyond Philosophy

FEBRUARY 6, 2019

Customer Experience as an industry is at a crossroads. If we as an industry do not turn it around, we might see our budgets and headcounts reassigned somewhere else. Both firms agreed that the Customer Experience Industry as a whole was not showing any significant increases or ROI. It’s time to put up or shut up.

Customer Experience 385

Customer Experience Journey mapping Customer centricity Surveys 385

Comm100

OCTOBER 10, 2022

In this blog, we’ll look at some of the best chatbot examples across industries, revealing how organizations are using automation and the benefits each brings. A whopping 83% of customers surveyed said that they expect to engage with someone immediately when contacting a company. Reducing repetitive work.

Chatbots 86

Chatbots Customer Service Self service Agent burnout 86

ShepHyken

DECEMBER 23, 2022

Currently, on-premise solutions are the most common, with 88% of organizations using some on-premises UC solutions, according to a recent five-country research survey conducted by Techaisle. Hybrid work is taking the global workforce by storm, but the Techaisle survey found that only 11% of organizations have a hybrid-first mindset.

Surveys 177

Surveys Education Enterprise Technology 177

Enghouse Interactive

OCTOBER 19, 2020

AI Makes It Possible (Blog Series). Blog #3 of 4 With context, AI seeks to improve more quickly than ever. Customer Feedback takes many forms and most are relatively static and easily processed – surveys, feedback forms, polling questions, correlated to the customer’s continuity of purchases. Aggregating. Refining the Models.

First call resolution 52

First call resolution Feedback Enterprise Contact Center 52

Enghouse Interactive

JANUARY 13, 2021

Blog Series #1 of 4: New decade! Based on Metrigy’s recent industry surveys and the detailed analysis they’ve undertaken, specific technologies have been proven to deliver the benefits leading organizations are looking for: Summary of technologies that optimize CX and drive business success – today and by the end of 2021.

Contact Center 60

Contact Center Scripts Cloud contact Technology 60

Beyond Philosophy

JUNE 16, 2022

We undertook this customer survey every year, and then ignored it—every year. Sure, we’d have a conversation about the survey results, including complaints, but we never did anything about what the survey told us. Educate your organization. It drove me mad. Recognize the Impediments to Change.

Customer centricity 195

Customer centricity Education Consulting Consulting 195

JustCall

APRIL 5, 2022

Replacing its traditional counterpart, the technology is heavily deployed across industries and sectors today. . In this blog, we’ll explore different VoIP examples and use cases to get a clearer picture of why and how this tech is redefining communication strategies for businesses. . Fixing Communication Gaps Across Industries.

voip 52

voip Real estate Interactive Voice Response Education 52

Sykes

NOVEMBER 14, 2019

SURVEY: Americans’ Perceptions of the Future of Work. In early October 2019, we surveyed 1,500 employed adult Americans across the U.S. Survey Results. In what follows, we share working Americans’ responses to our 17-question survey, conducted by Pollfish on October 4, 2019. Over the past five years, both U.S. Age Groups.

Surveys 81

Surveys Telecommunications Technology Transportation 81

aircall

MARCH 23, 2018

For Aircall’s recent survey of 475 customer support leaders , it comes down to self-reflection. Respondents chose from the following multiple-choice answers: Best in the industry. An education is a terrible thing to waste. To stay on top of these shifts and other industry trends, continued education is invaluable.

Surveys 86

Surveys CRM Education Metrics 86

ShepHyken

SEPTEMBER 15, 2023

This blog post will focus on the most effective ways to leverage email marketing to enhance the customer experience throughout the entire customer journey. 5 Ways to Deliver Excellent Customer Experience With Email Marketing With email marketing, brands establish trusting and personal relationships with their subscribers.

Marketing 152

Marketing Customer Experience Entertainment Customer centricity 152

ProProfs Blog

JANUARY 18, 2022

Sending out such surveys about market needs and preferences enables companies to understand how their target market feels and behaves. But why market research surveys ? In this blog, we have gathered a list of 90+ market research questions that you can use for conducting in-depth market research surveys. Education level.

Marketing 145

Marketing Surveys Feedback Education 145

Totango

MAY 5, 2021

By measuring customer experience, companies can easily become more educated about customer behavior and opinions. How easily they can access support/educational materials. There are a variety of surveys and metrics you can use to measure these different elements. Customer Satisfaction Surveys (CSAT).

Customer Experience 118

Customer Experience Education Customer centricity Metrics 118

Nicereply

DECEMBER 9, 2021

Educational institutions may look at metrics such as class attendance. Industry/niche. Key metrics that contribute to the customer health score focus on product usage and responses to surveys. You’ll rely more on surveys, product returns, and sales numbers to understand product usage. Responses to surveys.

Metrics 97

Metrics Surveys Education Customer effort 97

Comm100

DECEMBER 8, 2020

To get more information, they will need to click a lot of ‘more info’ buttons or read blog posts. As webinars are used for upselling, leads conversion , high ticket sales, or just increased customer education – the use of the chabot significantly simplifies the process of converting a cold visitor to a webinar participant.

Chatbots 53

Chatbots Scripts Sales Personalization 53

aircall

DECEMBER 13, 2018

This survey provides a detailed (and timely) answer to a two-part question: What are the issues today’s customer support leaders care about the most? Data in this report comes from a February 2018 survey of 475 U.S. Data in this report comes from a February 2018 survey of 475 U.S. About This Survey. Methodology.

Surveys 54

Surveys Customer Support B2C CRM 54

inmoment

OCTOBER 9, 2019

There’s a reputation problem facing the future of the telecom industry. . Research shows that telecommunications companies consistently receive lower customer experience (CX) scores than any other industry. Automation in the telecom industry has changed the game for many companies through the use of AI-enabled chatbots.

Telecommunications 40

Telecommunications Chatbots Education Surveys 40

Cincom

MAY 8, 2024

Click here to read our blog, What is Customer Communication Management Software? The key stages include: Initial Research: Early messaging should focus on educating prospects with thought leadership content detailing industry trends and best practices. This ultimately leads to good customer relationships. and learn more.

Best practices 52

Best practices Metrics Education CRM 52

GetFeedback

AUGUST 14, 2019

Of all the satisfaction surveys out there, it’s easy to argue the CSAT is the most straightforward. This trend is true across industries, but the pace of change varies. Industry matters. That’s why it’s important to understand how you measure up within your industry. Take a look: Click here to download the PDF version. .

Surveys 107

Surveys industry standards Banking Education 107

LiveChat

APRIL 22, 2016

However, what if that knowledge can be transformed into educational resources that would work as proactive customer service? As these quotes and ideas began sweeping across marketing campaigns, many forgot one major factor behind content – education. Content CTA – Did you notice that most blog posts end with “what are your thoughts?”

Education 43

Education Marketing Feedback Customer Support 43

ClientSuccess

NOVEMBER 22, 2022

This includes surveys, focus groups, social media monitoring, and more. Continually Educate Your Customers on the Benefits of Your Product or Service. When you educate your customers, they not only get the opportunity to engage with what makes your product or service unique.

Marketing 69

Marketing Education Feedback Surveys 69

Comm100

JUNE 23, 2022

Today’s students have sky-high support expectations, but with a reliance on phone and email, many higher education institutions are failing to meet these needs. With so many institutions choosing Comm100, it’s clear that Comm100 Live Chat’s security, features, and integration possibilities are perfect for higher education.

Chatbots 84

Chatbots Education Wait times CRM 84

Fonolo

JULY 5, 2023

Sometimes, public perception of a whole industry can change — we’ve seen this recently with dairy, cereals, and meat-free alternatives. We often think of word of mouth in the literal sense but these days it’s far more: customer reviews, social media, and micro-blogs are all word of mouth too.

Surveys 104

Surveys Brand ambassadors Sales Upselling 104

ShepHyken

AUGUST 14, 2020

Content can be designed to raise revenue, sell products, educate, or entertain the consumers. Sponsored pieces in newspapers, promotional Instagram videos with influencers, podcasts, and editorial blogs should be included in a good strategy. Building relationships with industry influencers by following them is a good strategy.

Customer Experience 324

Customer Experience Entertainment Sales Healthcare 324

JustCall

APRIL 22, 2022

This could mean launching new features to accommodate customers’ expectations or educating them through a knowledge pool of guides, whitepapers, blogs,and even on demand webinars. Customer feedback derived from surveys and interviews directly conveys customer perceptions. You’d think you know your product inside out.

Customer Service 52

Customer Service Coaching Brand ambassadors Feedback 52

Nicereply

DECEMBER 28, 2021

Looking back, we published podcasts (23 episodes) and blog posts (228 posts) full of tips and tricks to improve your customer experience. So whether you have visited our blog or listened to the Customer Experience Leaders Chat podcast , we are incredibly thankful you joined us on the ride through 2021. Should we be doing more?

Customer Support 98

Customer Support Benchmark outsourcing Business Process Outsourcing 98

Totango

OCTOBER 20, 2020

By measuring customer experience, companies can easily become more educated about customer behavior and opinions. How easily they can access support/educational materials. There are a variety of surveys and metrics you can use to measure these different elements. Customer Satisfaction Surveys (CSAT).

Customer Experience 85

Customer Experience Education Customer centricity Metrics 85

ChurnZero

MAY 4, 2023

Daily tasks, such as creating a content calendar, curating educational pieces, moderating engagement, collecting feedback and working across different functions is a full-time job. We strive to “collaborate, educate and elevate” the community to advance the profession of Customer Success. Looking to be a part of a new CS community?

SaaS 98

SaaS Best practices Gamification Feedback 98

Nicereply

MAY 22, 2023

In addition to direct support, you can leverage social media to share educational content that addresses common customer questions or provides tips and tutorials related to your products or industry. Don’t hesitate to use templates and best practices from the professionals of the industry.

Complaint resolution 52

Complaint resolution Customer Support Feedback Surveys 52

ProProfs Blog

OCTOBER 25, 2021

All you need to do is customize the survey templates based on your business requirements. In this blog, we will understand the growing importance of collecting customer feedback, discuss some must-have features, and explore over 40+ customer feedback software. There is also an option to set recurring surveys. Customization .

Feedback 148

Feedback Surveys Enterprise Analytics 148

JustCall

AUGUST 18, 2021

It is home to the Califronia citrus industry and is mostly desert in the central and eastern portions. When it comes to the business and economy of Riverside, the educational, tourism, and cirtus industries are some of the top domains. Access to Good Quality Education. 951 Area Code Map. Contact Center Features.

virtual call center 98

virtual call center Education Call Logging Call Center 98

Nicereply

APRIL 13, 2022

Some people think AI may harm industries since it could take over human tasks. Artificial intelligence applications already impact healthcare, telecom industries, and even software development. Large businesses have turned to the blog business to increment brand awareness and AI is helping them. But, how do AI content writers ?

Customer Service 119

Customer Service Chatbots Self service Healthcare 119

Nicereply

MAY 6, 2021

Incorporating new information, like the results of a Net Promoter Score (NPS) survey , into your plan can help you be more impactful in your marketing efforts. If you survey all of your customers at once, use the full results to update your strategy. Use the language that happy customers use in their survey results.

Marketing 98

Marketing Surveys APIs Advertising 98

ProProfs Blog

NOVEMBER 15, 2021

While searching for the best survey tools, you might have bumped into Typeform. It is one of the leading survey software used across marketing, HR, customer success, education, and various other industries. . One can choose from a range of surveys and form templates for creating beautiful surveys in minutes.

Surveys 148

Surveys Analytics Enterprise Feedback 148