ShepHyken

DECEMBER 9, 2016

This week on our Friends on Friday guest blog post my colleague, Stephan Delbos, writes about the importance of doing more than satisfying customers, you must delight them. There is a big difference between satisfied customers and loyal customers. What Emotions Mean for Customers. Satisfactory is a rating.

Customer emotions 309

Customer emotions Marketing Customer Experience Customer Service 309

ShepHyken

NOVEMBER 11, 2016

This week on our Friends on Friday guest blog post my colleague, Andy Masters, shares a story that demonstrates the importance of doing a little something extra for someone with very little effort and time. I love this story and I think you will too! The moral of the story? Shep Hyken . Pretty cool.

Entertainment 285

Entertainment Morale Sales Personalization 285

ShepHyken

JULY 28, 2017

This week we feature an article by Ted Janusz who writes about how customers are always looking for a better customer experience. It’s important to stay up to date on new technology and trends in order to keep your customers and attract new ones. . Online sales are expected to grow to more than $400 billion by 2018.

Consulting 200

Consulting Consulting Marketing Customer Experience 200

Nicereply

MAY 7, 2024

To drive sales, you need to make sure that the product or service you’re offering was not made for the sake of it: it addresses a real need. By getting to know your potential customers and learning about their problems. Or, to put it another way, you need to manage customer pain points to drive sales. It solves a problem.

Sales 52

Sales Management Surveys Wait times 52

ShepHyken

JUNE 8, 2018

Forced to listen to fake-happy ‘customer care’ puppets reading from scripts? The dissatisfaction you’ll be left with goes both ways: the cost of disappointed customers is high for companies, too. After just one bad customer support experience, trust in a brand is gone forever. Your customers are moved by honesty.

Customer Support 191

Customer Support Brand ambassadors Scripts Customer Care 191

ShepHyken

OCTOBER 21, 2016

This week on our Friends on Friday guest blog post my colleague, Merrick Rosenberg, explains how important it is for salespeople to incorporate personality style into the selling process. I have always been fascinated by personality styles and feel they can be a helpful tool for building strong customer relationships. Shep Hyken.

Sales 311

Sales Personalization Analytics 311

ShepHyken

FEBRUARY 10, 2017

This week on our Friends on Friday guest blog post my colleague, George Aveling, shares an experience he had demonstrating unconscious bias during the customer experience. This is very true, unfortunately and a story we can all learn from. So, what has this got to do with the wider world of the customer experience?

Education 185

Education Consulting Consulting Personalization 185

ShepHyken

OCTOBER 19, 2018

For example, algorithms are able to digest complex customer data and provide relevant content to individuals at the right time. AI-driven chatbots are being deployed more and more within customer support functions, but web personalization extends beyond just automated bots. So, how is AI changing customer experience?

Customer Service 279

Customer Service Automotive Airlines Chatbots 279

Tethr

MAY 29, 2023

To learn more about Tethr + TruGreen, check out this Customer Success Story and find out how we turned every sales agent into a top performer.

Sales 62

Sales 62

JustCall

MARCH 9, 2023

What makes for inspiring customer service stories? And what leads to poor customer service stories? In this blog, we will look at real-life examples of good customer service stories and bad customer service stories. Is there a difference in approach?

Omni-channel support 40

Omni-channel support Customer Service Feedback Wait times 40

ShepHyken

SEPTEMBER 29, 2017

This week we feature an article by Doug Bell who writes about how leaders can optimize their company’s customer experience. It is important to have a plan in place for managing the customer experience and having a customer-focused culture. – Shep Hyken. A Simple Playbook for Managing Customer Experience.

Employee engagement 136

Employee engagement Feedback Customer Experience Management 136

ShepHyken

MAY 18, 2018

This week we feature an article by Gary Anderson who explains why the customer experience creates customer loyalty and generates repeat business. – Shep Hyken. The customer experience you provide will set you apart from the competition. With the rise of eCommerce, customers have more choices than ever before.

Advertising 198

Advertising Surveys Feedback Sales 198

JivoChat

AUGUST 10, 2023

Are you looking for solid ways to boost ecommerce sales without draining your time and budget? From generating brand awareness to converting leads, affiliate marketing can help ecommerce businesses scale their sales generation efforts without sacrificing company resources. Ready to learn more?Let’s Let’s begin!

Sales 75

Sales Marketing SaaS Construction 75

aircall

FEBRUARY 16, 2022

In an era of globalized business and instant digital connection, every potential customer has untold options at their fingertips. . For salespeople, that means delivering a standout customer experience is essential. And, one of the most powerful ways of doing this is by creating a personalized sales approach. .

Personalization 62

Personalization Sales CRM Call Center 62

ShepHyken

JANUARY 27, 2017

This week on our Friends on Friday guest blog post my colleague, Shital Shah, writes about how with the right combination of technology and human touch, customer service doesn’t have to be difficult. She shares four excellent solutions to help manage your customer service more effectively. Shep Hyken. It’s a must-have.

Technology 235

Technology Customer Service Management CRM 235

aircall

OCTOBER 6, 2021

One of the best strategies for increasing engagement and retention is to refine your sales onboarding process. In this article, we’ll look at effective sales onboarding and how it can fundamentally improve the new hire experience for your sales professionals. Defining Effective Sales Onboarding.

Sales 117

Sales Scripts Best practices Feedback 117

Integrity Solutions

JULY 2, 2020

Although we typically think about Behavior Styles in terms of aiding sales performance and communicating with others, they also provide valuable insights into our own motivations, preferences and strengths. They like to get involved, keep things lively and share stories and experiences. Applying Behavior Styles to Bolster Performance.

Sales 124

Sales Personalization Management 124

JustCall

JULY 29, 2021

Competent sales teams are not built overnight. It involves a continuous practice of coaching sales teams. In fact, sales coaching plays a role in raising a high-performing team of sales reps. Missed sales quotas can be a source of chagrin for managers. So, are you tapping into coaching for your sales reps?

Coaching 86

Coaching Sales Scripts Construction 86

aircall

MARCH 17, 2021

Hitting sales targets and goals, increasing revenue, enhancing the brand — it’s all part of sales planning. When you use best practices in sales planning, everyone involved benefits — marketing teams, sales managers, sales teams, and your customers. How do you leverage your sales plan for success ?

Best practices 62

Best practices Sales Contact center software Contact Center 62

Integrity Solutions

NOVEMBER 13, 2020

The important skills that contribute to sales success are constant, regardless of disruptive external events, but they’ll need to be sharpened and tailored to the changing healthcare environment. Healthcare sales has gone through a number of rocky transitions and disruptions over the past decade. Sales managers are key to that.

Healthcare 112

Healthcare Sales Coaching Customer centricity 112

Integrity Solutions

OCTOBER 6, 2020

Do they have some special sales skills that others don’t? If your sales force is somewhat normal, just 20% are high performers. Imagine what a difference it would make if you could increase the entire team’s ability to sell more and develop stronger customer relationships. Why Sales Skills Aren’t the Whole Story.

Sales 87

Sales Education Marketing Coaching 87

aircall

JANUARY 6, 2022

Consultative selling, also known as needs-based selling, is a sales tactic in which the seller acts primarily as an advisor, focused on helping a prospect solve one or more critical business issues. The first role every sales representative must master — even before they make their first sales call — is that of a product expert.

Consulting 62

Consulting Consulting Sales Analytics 62

JustCall

MARCH 28, 2023

Sales success hinges on strong collaboration within the team. To enhance productivity and client satisfaction, it’s crucial to train sales agents to work together effectively. Benefits of Effective Sales Team Collaboration 1.

Sales 52

Sales CRM Best practices Morale 52

CrazyCall

SEPTEMBER 4, 2018

Sales influencers adore doing this. Of course we can’t highlight thousands, indeed tens of thousands of inspirational and experienced sales executives, but we’ve created this list of 21 influencers who constantly share helpful advice, sales tips & tricks on social media and make up the world of sales, including the social selling.

Sales 129

Sales SaaS CRM B2B 129

Integrity Solutions

JANUARY 7, 2020

Your sales culture is the sum-total of the attitudes, values and behaviors that permeate your team. The question is, will the sales culture you have today help you meet your goals going forward? What a Successful Sales Culture Looks Like. By Mike Esterday. They’re purpose-driven, because the culture sets the tone.

Sales 92

Sales Coaching Management Personalization 92

ChurnZero

NOVEMBER 17, 2020

This is a guest blog post by Kristen Hayer, Founder & CEO of The Success League. . Oh, Sales and Customer Success, you are my two favorite disciplines! My career started in Sales, or rather, I was slowly talked into a Sales career by a string of managers who knew I had the drive to be a great salesperson.

Sales 98

Sales CRM Consulting Consulting 98

aircall

FEBRUARY 1, 2021

Have you ever looked at a high-performing sales team and wondered what kind of sales team training empowered them to be the best? spend over $70 billion on sales training every year. As you develop your sales team training program, you’ll need to have a good understanding of the purpose and goals of the training.

Best practices 62

Best practices Sales Call Center Coaching 62

Toister Performance Solutions

AUGUST 27, 2020

A few years ago, the New York Times published this heart-breaking story about a Starbucks barista whose work schedule made it a struggle to find a place to live, care for her young son, and go to school. Her story is sadly too common in retail and fast food industries. This typically comes at the expense of sales and customer service.

Sales 78

Sales Accountability Management Customer Service 78

ShepHyken

JULY 22, 2016

This week on our Friends on Friday guest blog post my colleague, Boaz Amidor, shares four techniques that have striking, measurable results when it comes to the efficiency of the Customer Support Program of companies providing online and mobile customer support. Customer support is just like this. Shep Hyken.

Journey mapping 180

Journey mapping Customer Support Feedback Surveys 180

JivoChat

NOVEMBER 18, 2021

That’s an important step in the buyer’s journey where you can identify potential customers and define what you need to do to help them in deciding to buy your product or service. Your sales team could save their profiles and study a way to approach them. Your marketing and sales teams receive the information.

Sales 52

Sales Advertising Telemarketing Personalization 52

ijgolding

NOVEMBER 9, 2014

If you are a regular reader of my blog, you will be aware that I am regularly referred to stories of both great and not so great Customer Experiences. This week I have been given permission to share a story of the ‘not so great’ variety. This changed when I was directed to a story you will shortly read.

Customer Experience 126

Customer Experience Customer centricity Engineering Customer retention 126

JustCall

MARCH 9, 2023

The impact of sales gamification is much lar ger than you think. Gamification is known to enhance loyalty, customer engagement, and motivation. These include story, mechanics, aesthetics, and technology. These include story, mechanics, aesthetics, and technology. The need of the hour? Let’s get going.

Gamification 52

Gamification Sales Morale CRM 52

Integrity Solutions

OCTOBER 8, 2019

When it comes to the sales leader’s performance, the best CEOs are holding them accountable for more than just the number; they expect them to grow their people, too. As the revenue producers, it’s not surprising that the sales function is always on the mind of the CEO.

Sales 80

Sales Coaching Metrics Accountability 80

Integrity Solutions

JUNE 23, 2020

What kind of conversations are your front-line managers having with their customer-facing teams? With sales booming, several top salespeople were promoted to manager roles, and the expectations were high. In their new roles as sales managers, these individuals’ success would now depend on how well they could rally their teams.

Coaching 85

Coaching Sales Management Employee engagement 85

Quiq

JUNE 22, 2022

Share This Story One of the most impactful—and often overlooked—tools in customer service is Google Business Messages. Google business messaging gives your company the power to take care of customers on their terms. The result: You foster greater trust and close more sales. Raise customer satisfaction.

Sales 56

Sales APIs Best practices Analytics 56

Beyond Philosophy

MAY 9, 2024

A Master Class: Unlocking The Psychology of Customer Experience Learn more about Colin Shaw : Join over 80,000 people on our LinkedIn Newsletter list or visit our website for more great podcast episodes. Listen to the podcast: This issue is the first in an eight-part series to explore customer behavior and the psychology driving it.

Advertising 195

Advertising Customer Experience Feedback Sales 195

aircall

SEPTEMBER 25, 2018

You’ll never get a better opportunity to analyze your own behavior, learn what mistakes you’ve made, and increase sales efficiency moving forward. Review your sales readiness. The moment a sales prospect decides to go with another product isn’t the end of your relationship. Review Your Sales Readiness.

Sales 109

Sales Feedback Marketing Call Center 109