Beyond Philosophy

FEBRUARY 24, 2022

One of the most valuable things I have learned in my career is how to work with senior executives. Of course, the team’s view can differ from mine, but having one is essential. . One of the techniques that we use when talking about an emotional experience is to ask them to connect the idea to their experiences as a customer.

Consulting 221

Consulting Consulting Customer emotions Construction 221

aircall

FEBRUARY 6, 2023

In a competitive market, the right cloud-based business phone solution should keep up with your growing business needs, support your team, and provide exceptional value for the price. But how can businesses ensure their phone provider meets their current needs and allows enough room for potential growth? Is your team growing rapidly?

Interactive Voice Response 62

Interactive Voice Response virtual call center CRM Call Center 62

Spearline

DECEMBER 16, 2021

Generally, we are all frantically searching for the perfect gift for our loved ones. For families who have members living and working abroad, there is one gift that is priceless. These priceless conversations are reliant on strong telecoms networks across the globe. Businesses can find out if a number is failing to connect.

Telecommunications 98

Telecommunications Enterprise Technology Customer Experience 98

Spearline

JANUARY 13, 2022

The clock is counting down on the use of legacy global telephony infrastructure. According to research , the global market for VoIP services is projected to grow from $85.2 Some claim savings of up to 90% on international calls and 75% in operational costs. It’s great to have reduced phone bills. billion in 2026.

voip 105

voip Telecommunications Benchmark Contact Center 105

Beyond Philosophy

FEBRUARY 3, 2022

If we think about why we do journey mapping, one of the big reasons is to alleviate blind spots within the team. One of our listeners in Finland, Anna, is in a pickle. On a recent podcast, Anna called into the I’m In a Pickle feature to use their journey mapping exercise findings effectively. But it isn’t. .

Journey mapping 195

Journey mapping Customer centricity Consulting Consulting 195

TeleDirect

OCTOBER 23, 2023

Learn how a toll-free phone number service can help expand business reach, build trust and optimize overall efficiency. Explore types, advantages and how to get a 1-800 number for business ! What Is a Toll-Free Phone Number? What phone number do you offer customers and leads to contact your business?

Call Center 62

Call Center Contact Center Sales Customer Support 62

VirtualPBX

MARCH 7, 2024

One such cornerstone is the Public Switched Telephone Network (PSTN), which has long served as the backbone of global telecommunications. In this blog post, we’ll delve into what PSTN is, how it works, and discuss its superior counterparts in today’s digital landscape. What is PSTN? How does it work?

voip 59

voip Telecommunications Wireless CRM 59

Comm100

JULY 20, 2020

Guest blog – Nahla Davies is a software developer and tech writer. You can find her on LinkedIn. As one would expect, an increasing number of business organizations are now using chatbots to fuel their marketing and customer service efforts. How to Use Chatbots on Different Social Media Platforms?

Chatbots 52

Chatbots Finance Marketing Surveys 52

NobelBiz

FEBRUARY 20, 2024

These issues can range from numbers being labeled and blocked, poor number management, severe drops in contact rates, to frequent network downtime due to lack of redundancy, and delayed resolutions for telecom-related technical issues.

voip 105

voip Interactive Voice Response Contact Center Call Center 105

Spearline

MARCH 29, 2022

Our customers frequently tell us that one of the main reasons they work with Spearline is because of the real-time alerts we provide should an issue ever arise with any of their numbers. Global call analytics organization Why choose Spearline alerts? What fail states to be alerted on. Free of charge! Snooze interval.

Telecommunications 98

Telecommunications Benchmark Healthcare Banking 98

aircall

JANUARY 13, 2023

That might look like a tall order, but if your existing cloud-based phone system isn’t ticking all those boxes and more, then it’s time to look for an alternative and you’ve come to the right article. . As your sales team grows and changes, you’re going to need more phone numbers. Why Do You Need a Novocall Alternative?

Sales 62

Sales CRM Morale Interactive Voice Response 62

VirtualPBX

OCTOBER 25, 2023

In today’s interconnected world, international calls have become an essential part of our personal and business communications, bridging the gap between distant relationships and fostering global business connections. ” Dial the local number: This is the individual phone number of the person or business you are calling.

Personalization 59

Personalization Accountability Technology 59

JustCall

AUGUST 9, 2022

Dialing a Philippines number from the United States is similar to calling any phone number, except that you must enter a few specific number codes before entering the local number. In this blog, we’ll discuss how to dial the Philippines from the USA using a cell phone and a landline. Step 1: Dial 011.

voip 52

voip Interactive Voice Response Sales Customer Support 52

Spearline

MARCH 31, 2022

Your global contact numbers It is a common assumption that your company’s global contact numbers are working just fine, and why wouldn’t they be? All around the world, companies always believe that their global contact numbers are always working smoothly, not an issue in sight. Will they buy from you again?

Interactive Voice Response 98

Interactive Voice Response Telecommunications Technical Support Contact Center 98

Spearline

JULY 6, 2022

There are a number of reasons outbound call campaigns are important to contact centers. Here, we take you through some of those common mistakes, most of which can be easily overcome by using contact center number testing to carefully test your outbound calls. Using contact number testing to test your outbound calls can help here.

Contact Center 98

Contact Center Telemarketing Scripts Surveys 98

VirtualPBX

MARCH 7, 2024

One such cornerstone is the Public Switched Telephone Network (PSTN), which has long served as the backbone of global telecommunications. In this blog post, we’ll delve into what PSTN is, how it works, and discuss its superior counterparts in today’s digital landscape. What is PSTN? How does it work?

voip 52

voip Telecommunications Wireless CRM 52

JustCall

MARCH 23, 2021

Do you have a dedicated phone number for your business? The business phone number is one of the main points of contact for customers. But, what exactly is a business phone number? How do you get one? Which business number should you go for? What is a Business Phone Number.

voip 98

voip Interactive Voice Response CRM Analytics 98

VirtualPBX

NOVEMBER 23, 2020

One benefit of our new Multiple Auto Attendants feature is the ease with which you can address multiple languages for your inbound callers. Think of the Auto Attendant as a feature that applies only to your Main Number. Your plan will come with several phone numbers, and one of those numbers will be used as your Main Number.

Call flow 98

Call flow Advertising Enterprise Customer Support 98

Spearline

JULY 12, 2022

An introduction to Voice Quality Testing We’ve all experienced a phone call where the voice quality makes it almost impossible to hold a conversation. If your business relies on those voice calls though, just sitting back is not an option. Sorry, what was that?’, ‘Can you repeat that?’…

Telecommunications 98

Telecommunications Engineering Interactive Voice Response voip 98

VirtualPBX

SEPTEMBER 14, 2022

If you are looking to switch to an internet-based phone system, understanding the key differences between Voip vs SIP Trunking will allow you to pick the best communication solution for your business. Voice Over IP (VoIP) is a technology that allows you to make voice calls using a broadband internet connection instead of an analog phone line.

voip 98

voip Wireless Call flow Technology 98

Beyond Philosophy

APRIL 15, 2019

You can have it established and then a year later, due to turnover or mergers with other global organizations or any host of reasons, it’s gone again. Singapore Airlines, which has been consistently voted one of the top airlines in the world, has a strong customer service culture. Suttle spent six months with a global leadership team.

Customer Service 287

Customer Service Airlines Best practices Consulting 287

Spearline

MARCH 30, 2021

Only by dialing your numbers from the same country and using the same phone lines as your customers can you truly test the audio quality they are experiencing (and thus their perception of your brand when they call you). Spearline uses this in its global in-country number testing. And what does PESQ stand for?

Telecommunications 98

Telecommunications voip industry standards Benchmark 98

Spearline

MARCH 1, 2022

Your contact numbers support sales orders and customer management. When these numbers are “down” your business is not generating revenue, and may be losing customers. Managing a global voice and data network with multiple service providers is not easy. Nobody likes a bad phone call. It’s straightforward and simple.

Interactive Voice Response 111

Interactive Voice Response Telecommunications Call flow Banking 111

Callminer

APRIL 23, 2019

To thwart would be fraudulent activity, credit card numbers (both the card number itself and the CV2 security number) must be hidden and protected by any entity which takes and stores the numbers in any way. There are many organizations which, for one or more reasons, collect credit card numbers over the phone.

Best practices 159

Best practices Call Center Banking Contact Center 159

aircall

JANUARY 23, 2023

Cloud-based phone systems have switched from a novelty to a necessity—and it’s clear to see why. To help you choose the ideal business phone solution, we’ve compiled a list of the top five Avoxi alternatives to easily compare prices, features, integrations, and overall value. per month per customer account. per license.

virtual call center 62

virtual call center Analytics Interactive Voice Response Metrics 62

Whitepages Pro

APRIL 24, 2019

In our three part Transaction Risk API blog series, we have covered why we built it , how we built it , and today we will walk through what value it brings to the market. In our first blog of the series, we covered the evolution of fraud and how the landscape of today requires fraud detection earlier in the transaction flow.

APIs 40

APIs Marketing Engineering Metrics 40

Spearline

AUGUST 4, 2021

It’s a safe bet that your company’s global contact numbers are operational, and why shouldn’t they be? However, in our experience, with a significant data set to deal with, roughly one out of every twenty-five calls fails, and you may not even be aware of it. Will they come back to you for more?

Interactive Voice Response 98

Interactive Voice Response Telecommunications Contact Center Education 98

aircall

JULY 25, 2022

We’ve got a lot of experience helping SDR managers understand their team’s performance through numbers, so we’ve short-listed the eight metrics our clients and partners (and our own sales teams!) Number of Calls Per Day. Number of Incoming Vs. Outgoing Calls. Give them a pat on the back! find the most useful.

Metrics 62

Metrics Sales Management Accountability 62

Spearline

OCTOBER 5, 2021

What is in-country number testing? In-country number testing replicates your customers’ experience when dialing toll and toll-free (also known as freephone) numbers and flags problems immediately. Without in-country number testing, you will only discover a problem if a customer complains.

Interactive Voice Response 97

Interactive Voice Response Telecommunications Call Logging Call flow 97

Spearline

FEBRUARY 17, 2022

The importance of measuring latency Does your organization know how to measure latency on a call? This survey stated that, “global business leaders rate latency a higher priority than speed.” Phone calls are usually made between two remote locations. There are a number of factors along the call path that cause latency.

Telecommunications 96

Telecommunications Call flow voip Surveys 96

Spearline

DECEMBER 23, 2021

So what happens when a customer is waiting to contact your organization via their phone, and they don’t hear a ring tone until ten or twenty seconds after dialing? Well, for one thing, they can get extremely confused listening to that awkward silence. What is post dial delay (PDD) ? How does Spearline measure post dial delay?

Telecommunications 98

Telecommunications Call flow industry standards APIs 98

aircall

JANUARY 25, 2023

What works for one business might not be the best fit for you. Here are a few questions to ask yourself if you’re wondering whether it’s worth looking into a Genesys alternative: Does your business have a global market? If your business relies on communicating with clients worldwide, Genesys can quickly become very expensive.

Interactive Voice Response 62

Interactive Voice Response call center solutions Analytics APIs 62

JustCall

DECEMBER 21, 2022

Tired of incurring high costs on long-distance sales and customer service calls? In this blog, we’ll explore five different ways you can make cheap long distance calls. However, these cards needed you to dial a special number to place the call. Often, hotels and businesses would have this number blocked.

voip 52

voip Analytics Sales Consulting 52

Hodusoft

FEBRUARY 1, 2023

Accelerating Banking Success: The Top Business Phone Systems to Consider The banking industry is constantly evolving and adapting to the ever-changing technological landscape. One of the areas where this evolution is most evident is in the way banks communicate with their customers. What is a banking phone system?

Finance 52

Finance Banking voip Analytics 52

Spearline

JULY 22, 2021

’ Excellent customer experience Nobody likes a lousy phone call. Whether it be a delayed call, terrible quality, or a jumbled-up conversation, one terrible phone call could easily ruin the rest of your day. And what does your customer think of your business if the phone call is of poor quality?

Telecommunications 98

Telecommunications Banking Contact Center Customer Experience 98

Spearline

FEBRUARY 1, 2022

The telco companies who will achieve success in the future are the ones who are world-class at adapting and driving new value. KPMG Your contact numbers are critical to how your global customers view your brand. Your contact numbers are mission critical. Yet, typical network monitoring only covers your internal network.

Telecommunications 98

Telecommunications Call flow Call Center Enterprise 98

aircall

AUGUST 9, 2022

If the past few years haven’t convinced your company to invest in a virtual phone system, this article will. Bring your business into the 21st century with a cloud phone system and leave outdated landlines in the past. . What is a virtual phone system? How does a virtual phone system work?

voip 62

voip Interactive Voice Response CRM Analytics 62