ShepHyken

JUNE 28, 2019

It’s true that in China, in a case of life imitating art, state-run television is testing the world’s first AI news anchors more than 30 years after the Max Headroom television satire. The post Guest Blog: “Zhuzhing Up” Humans in the Contact Center appeared first on Shep Hyken.

Contact Center 275

Contact Center Self service Banking Airlines 275

ShepHyken

MARCH 22, 2019

Good news: order it online today and it will arrive in time for that dinner party on Friday. The post Guest Blog: Digitizing the Customer Experience Without Losing the Customer appeared first on Shep Hyken. By the end of 2019, 2.7 Loved that special ice wine you enjoyed on vacation last year?

Customer Experience 267

Customer Experience Banking Technology Consulting 267

ShepHyken

FEBRUARY 2, 2018

Sharing in the joy and excitement of a customer’s life event or other big news shows camaraderie and helps the employee relate to the customer. That said, aim not to come off as nosy—respect a customer’s boundaries, and if they want to share great news with you, they will! People generally like happy people.

Airlines 213

Airlines Customer Service Surveys Feedback 213

SmartAction

FEBRUARY 22, 2024

The post Bad Chatbots in the News: How to Choose an AI That Won’t Fail Your Customers appeared first on SmartAction. Because at the end of the day, it’s not just about solving problems—it’s about ensuring that every customer journey is seamless, engaging, and, above all, human.

Chatbots 88

Chatbots Airlines Self service Technology 88

ChurnZero

DECEMBER 27, 2019

I f ChurnZero were to release a greatest hits compilation of our top content, milestones, and life events in 2019, this blog post would be it. With over 70+ published blogs this year, we whittled down our list to the ten most popular posts from the ChurnZero team and friends. . Top 10 Blog Posts from 2019 .

Chief Customer Officer 64

Chief Customer Officer SaaS B2B Best practices 64

Nicereply

JANUARY 30, 2020

More product updates such as team performance analytics are coming soon so make sure to check our blog regularly to be up to date! The post Product news: Staff Management Update appeared first on Customer Happiness Blog. By archiving an agent you can free up your paid seats in your Nicereply account.

Management 94

Management Analytics Accountability Feedback 94

ShepHyken

MARCH 23, 2018

This week we feature an article by Denise Graziano who explains how essential clear, consistent, authentic communication is for companies to use when dealing with difficult news. – Shep Hyken. When announcing any news, be authentic, provide details, and prepare for potential backlash. Negative customer reviews or feedback.

Airlines 204

Airlines Morale Benchmark Marketing 204

ChurnZero

DECEMBER 9, 2020

If you’re eager to learn more about the Customer Success space too, we’ve compiled a list of industry blogs you should follow and bookmark that can help provide you with all the insights, strategies and guidance you need. Must-Read Customer Success Blogs. The Success League Blog. Tri Tuns Blog. SuccessCOACHING Blog.

Consulting 98

Consulting Consulting Best practices Upselling 98

Fonolo

JANUARY 14, 2020

Which customer service blog posts helped to shape the last decade for you? . There are more customer experience management blogs and articles than ever before — not to mention the growing libraries of video and interactive content. Here, we cover the 20 best customer service blogs and influencers to follow in 2020.

Customer Service 136

Customer Service Chief Customer Officer Contact Center Call Center 136

CSM Magazine

JULY 17, 2023

If you are a business owner that does not have a blog, it is time to change that. Now that we have that out of the way, let’s cover the most important advantages of having a blog. Later on, we will also give you some tips on how to blog effectively. Later on, we will also give you some tips on how to blog effectively.

Entertainment 52

Entertainment Engineering Advertising Marketing 52

Nicereply

MAY 6, 2020

More exciting new features such as team performance analytics are coming soon so make sure to check our blog regularly to be up to date! The post Product News: Saying Goodbye To Old Nicereply Analytics appeared first on Customer Happiness Blog.

Analytics 88

Analytics Metrics Customer Support Personalization 88

ShepHyken

MARCH 10, 2024

Surge Pricing a Growing Part of Consumer Experience, Says Expert by Doug Hunt (Phys.org) The public reacted swiftly this week when news spread that Wendy’s had potential plans to test-run surge pricing in its restaurants. Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author.

Customer Service 190

Customer Service Airlines Self service Customer Experience 190

JivoChat

AUGUST 22, 2023

Learning how to start a travel blog will help you share your passion for visiting different places and getting to know cultures from other countries all around the world. Step by Step How to Start a Travel Blog How to start a travel blog is simpler than you might believe. Will you make videos for your blog too?

Engineering 75

Engineering Analytics Best practices Customer Support 75

Nuance

JUNE 2, 2021

The post News from F8 Refresh: we’re integrating Messenger API support for Instagram appeared first on What’s next. Visit Nuance's What's next blog to see the full content. Instagram’s continued focus on professional accounts over the past [.] This is a summary.

APIs 71

APIs Accountability Enterprise 71

ShepHyken

JULY 1, 2016

This week on our Friends on Friday guest blog post my colleague, Brooke Cade writes about how important communicating with your employees and listening to their insight is for improving company culture. The post Guest Blog: Improve Company Culture By Listening to Your Employees appeared first on Shep Hyken.

Brand ambassadors 215

Brand ambassadors Construction Morale Feedback 215

ShepHyken

APRIL 28, 2017

This week on our Friends on Friday guest blog post my colleague, Murph Krajewski, writes about the importance of a single customer view when it comes to serving your customers. The good news is, a powerful customer experience platform can provide a clear look into the realm of Big Data. Customer service needs customer data.

Customer Service 226

Customer Service Contact Center Technology Big data 226

ShepHyken

SEPTEMBER 27, 2019

After thanking the vet tech, my mom hung up the phone and relayed the good news to the boarding staff. The post Guest Blog: Shock and Awe – A Guide to Creating a Customer Experience They’ll Talk About for Life appeared first on Shep Hyken.

Customer Experience 282

Customer Experience Personalization Customer Service Marketing 282

Totango

APRIL 13, 2021

Product Demonstration or Fake News? So, are you ready to stop falling for fake news and start working with a real product that provides real value? The post Don’t Buy into Fake News: Why Try Before You Buy is Best appeared first on Best Customer Success Blog | Trends & Articles for Enterprise Growth.

Enterprise 68

Enterprise Sales Best practices 68

UJET

JANUARY 11, 2018

But we have some good news: we’ve put together a list of five CX blogs you can follow to kick off the new year with great content delivered right to your inbox. Customer experience is one of the largest competitive advantages for businesses today. Check them out below!

Customer Experience 109

Customer Experience Customer Support 109

Enghouse Interactive

FEBRUARY 9, 2021

Trends and Realities of Successful Organizations (Blog Series). In our last blog , we explored how successful companies outperform customer expectations by leveraging video – a communications channel that customers have come to prefer. Blog #3 of 4: Customer-facing agents. Back office support. Subject matter experts.

Self service 66

Self service Contact Center Chatbots Average Handle Time 66

CustomerGauge

FEBRUARY 9, 2017

The post Net Promoter News: Macy’s, T-Mobile, KPN & Brillio appeared first on CustomerGauge. More Than 75% of Macy’s Shoppers Preferred Amazon For the Holiday According to Prosper Insights’ January 2017 survey of more than 7,500 U.S. These results come one year after Macy’s CEO announced […].

Surveys 114

Surveys 114

ShepHyken

DECEMBER 16, 2016

This week on our Friends on Friday guest blog post my colleague, Jeff Dahms, writes about one of the most important parts of the customer relationship, authenticity. The good news is, this opens an opportunity for growth and innovation in how you meet customers’ needs and provide an outstanding customer experience. Shep Hyken.

Customer Service 197

Customer Service Scripts Feedback Personalization 197

ShepHyken

NOVEMBER 2, 2018

Lead qualification can be an absolute pain but the good news about chatbots is that you can integrate a lead qualification function in them. The post Guest Blog: How to Personalize Your Chatbots for Customer Journey Tracking & Provide a Better Experience appeared first on Shep Hyken. Instead, it’s an automated process.

Chatbots 219

Chatbots Personalization Healthcare Government 219

Cisco - Contact Center

MARCH 13, 2024

Good news, tech learners. Pacific Time, you can save up to 25% on Cisco… Read more on Cisco Blogs The Pi Day Sale returns to the Cisco Learning Network Store this week! For 24 hours, starting March 14, 2024, at 8 a.m.

Sales 98

Sales 98

Call Experts

FEBRUARY 18, 2021

Check out this blog. . You can follow our blog or some of the blogs listed below! Contact Center Blogs to Follow: Telephone Doctor. Contact Center Blogs to Follow: Telephone Doctor. This blog offers helpful support documents that delve into customer service, customer experience, and the contact center business.

Contact Center 52

Contact Center Interactive Voice Response Best practices Call Center 52

CSM Magazine

JANUARY 25, 2022

We’re talking about your blog. Blogging is one of the most underutilized tools customer service managers can use to boost and improve customer satisfaction, engagement, and retention. Why Blogging Can Be a Customer Service Manager’s Dream Tool. Furthermore, you can blog about trends in your industry. Keep it Evergreen.

Customer retention 52

Customer retention Advertising Customer Service Management 52

Calabrio

NOVEMBER 25, 2020

The good news is that just as technology is fueling new consumer behaviors and expectations, it’s also providing solutions to help contact centers provide services that meet and exceed customer demands on their preferred devices and apps, 24/7. In the next blog, we’ll discuss how to make those roles more strategic.

Contact Center 122

Contact Center Self service Analytics Banking 122

Eptica

JANUARY 9, 2019

Date: Wednesday, January 9, 2019 Author: Anne-Claire Bellec - Marketing Director Reviewing 2018 – our top 10 blog posts from the year. At the Eptica blog we’ve looked at all of our posts from 2018 and come up with a top 10 of the most popular and topical, based on the number of views, comments and general feedback.

Average Handle Time 89

Average Handle Time Best practices Surveys Chatbots 89

Myra Golden Media

AUGUST 21, 2020

The 3R Method is battleground tested and easy to use – ideal for when you have to give bad news, enforce a mask requirement, or get an angry customer to calm down and listen to you. When you use these steps in your next challenging conversation with a customer, you’ll be more assertive and in control of the interaction.

Customer Experience 317

Customer Experience 317

CustomerGauge

NOVEMBER 22, 2016

Nokia Setting New Customer Experience Standards Unless you’ve been living under a rock, you probably know that over the last 5 years, things have not been great for the Finnish communications company, Nokia. The post Net Promoter News: Nokia, Vodacom, Jabong, Top NPS Scores appeared first on CustomerGauge.

Customer Experience 95

Customer Experience 95

Mindtouch

JULY 11, 2018

We’re pleased to share good news: the MindTouch blog has been named a Best Customer Service Blog by CreditDonkey. CreditDonkey, a leading source of financial tips for small businesses, curates this list based on the customer service blogs that are most useful to its audience. What’s in a good customer service blog?

Customer Service 59

Customer Service Self service Customer Experience Management 59

Working Solutions

FEBRUARY 20, 2020

Welcome to Working Solutions Monthly News Update Today’s savvy consumers demand great customer experiences so it pays to stay current on relevant news and trends. At Working Solutions, we strive to offer our clients expertise, insights and results by leaning on our 20+ years of business process outsourcing experience.

Business Process Outsourcing 52

Business Process Outsourcing outsourcing Customer Experience 52

Enghouse Interactive

SEPTEMBER 1, 2020

It’s Not an Option – It’s Expected (Blog Series). In our first blog, we explored how customer expectations are rapidly changing and what organizations should consider as part of their Self-Service strategy. Blog #2 of 3: Self-Service puts the Customer Experience in their Hands. Digital literacy is the new normal.

Self service 79

Self service Contact Center Chatbots First call resolution 79

Monet Software

DECEMBER 21, 2018

The post Industry News: “Handle” With Care appeared first on Monet Software. Give your agents more authority to solve customer issues, investigate problems, and provide a solution. Transferring calls, even without excessive hold time, is never good for AHT.

First call resolution 48

First call resolution Average Handle Time Surveys Contact Center 48

CustomerGauge

JULY 6, 2017

Today’s Net Promoter News’ series will cover the stories of telecommunication companies Macquarie Telecom Group, Vodafone Australia and Telstra. In today’s Net Promoter News we will explore their NPS scores, along with the business initiatives that have helped each one improve or […].

Telecommunications 0

Telecommunications 0

JustCall

OCTOBER 20, 2019

That is why I have compiled this comprehensive list of 5 blogs and 5 podcasts for every real estate agent to check out. In case you want to skim through things quickly, you can opt to read the blogs. Top 5 real estate blogs to read. #1 Culture Scan is the official blog by The National Association of Realtors.

Real estate 56

Real estate Coaching Finance Advertising 56

Cisco - Contact Center

DECEMBER 12, 2023

Last week, Cisco shared the news that we’ve achieved our ten-year goal to positively impact one billion lives through the Cisco Foundation, Social Impact grants, and Networking Academy – one year ahe… Read more on Cisco Blogs

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