ShepHyken

SEPTEMBER 30, 2016

This week on our Friends on Friday guest blog post my colleague from Down Under, Warwick Merry, writes about an experience he had that demonstrates why a business must have the systems and processes in place to take care of new and existing customers. The post Guest Blog: Stop Wasting Money! Shep Hyken .

Advertising 296

Advertising Entertainment Marketing Personalization 296

ShepHyken

NOVEMBER 25, 2016

This week on our Friends on Friday guest blog post my colleague, Ricky Nowak, shares a customer experience she had recently with a hotel that didn’t exactly go well. I had a sticker on it saying “ If found please call to arrange return and we will talk about your great service at our events! ”. Shep Hyken .

Morale 274

Morale Coaching Customer Service Customer Experience 274

Bill Quiseng

MAY 24, 2023

If you want to drive customer loyalty, you cannot see customer service training as attending only one finite event, but rather you must see this as a participant in a continuous process. # # # Just a little over a year ago, I authored a blog post that implied that customer service training is good, not better, just average.

Customer Service 113

Customer Service Education Customer Care 113

ShepHyken

SEPTEMBER 16, 2016

This week on our Friends on Friday guest blog post my colleague, Mark Smith, writes about how crucial personalization can be to the customer experience. Mark is a regular at industry conferences and events and shares his insights on customer journeys, omni-channel marketing, solutions sales leadership and high-tech marketing.

Customer Experience 296

Customer Experience Personalization Marketing Analytics 296

ShepHyken

OCTOBER 26, 2018

I made a trip to this hotel to help me make a decision on whether to host a future client event there. The post Guest Blog: Five Star Hotel, Minus Five Star Service appeared first on Shep Hyken. Instead of an apology, there was curtness and disinterest.

Consulting 279

Consulting Consulting Sales Marketing 279

ShepHyken

OCTOBER 19, 2018

Every major life event is usually connected to purchases and it’s not just one purchase. The knowledge that AI systems harness can save you a lot of time and plan those purchases just by using one input – your event type. The post Guest Blog: How Will Artificial Intelligence Impact CX and Customer Service?

Customer Service 277

Customer Service Automotive Chatbots Airlines 277

ShepHyken

FEBRUARY 2, 2018

But would customer service ever make the highlight reel of such an event? Sharing in the joy and excitement of a customer’s life event or other big news shows camaraderie and helps the employee relate to the customer. The post Guest Blog: What Can We Learn from Southwest’s Customer Service? appeared first on Shep Hyken.

Airlines 213

Airlines Customer Service Surveys Feedback 213

ShepHyken

OCTOBER 6, 2017

Yet we all worry about events outside of our control (external circle). He and his team share tips about customer service and communication on the Userlike Blog. The post Guest Blog: 4 Tricks for Keeping Your Cool in Tricky Service Situations appeared first on Shep Hyken. All else is outside of our control.

Customer Service 319

Customer Service Personalization Customer Experience 319

ShepHyken

JULY 28, 2017

Was this a typical Friday event for you and your family? The post Guest Blog: Becoming a Blockbuster? This week we feature an article by Ted Janusz who writes about how customers are always looking for a better customer experience. For more articles from Shep Hyken and his guest contributors go to customerserviceblog.com.

Consulting 199

Consulting Consulting Marketing Customer Experience 199

ShepHyken

SEPTEMBER 13, 2019

In the event you’re lacking the knowledge required to respond to a query, take the time to research the topic and find the best possible answer. . The post Guest Blog: 7 Ways to Enhance Your Customer Experience with Live Chat appeared first on Shep Hyken. Do not take any shortcuts and make sure you know what you’re talking about.

Customer Experience 274

Customer Experience Technical Support Self service Best practices 274

ShepHyken

DECEMBER 14, 2018

In the event of a successful cyber breach, CX leaders will have to manage customer expectations in an attempt to secure brand reputation and consumer trust. The post Guest Blog: Do customer experience teams take cyber security risks? For more articles from Shep Hyken and his guest contributors go to customerserviceblog.com.

Customer Experience 259

Customer Experience Government Coaching Customer retention 259

Jon Arnold

APRIL 19, 2022

As per my quick take blog post and photos last week, I said there would be more to come about the Channel Partners event, and that’s running now on No Jitter. Not many analysts attend this show, so you might find my take a bit different, and hopefully, that’s a good thing. As always, comments and sharing are welcome.

Contact Center 73

Contact Center 73

ShepHyken

OCTOBER 14, 2016

This week on our Friends on Friday guest blog post my colleague, Pascal van Opzeeland, writes an informative article about the popularity of messaging apps and how they are impacting customer service. customer service and experience, deploys “messaging support” for high crowd events – think music festivals, concerts, sports matches, etc.

Customer Service 315

Customer Service B2C Airlines Management 315

ProProfs Blog

APRIL 17, 2020

Businesses big and small are leveraging the power of holding live events to maximize brand value, drive revenue, and improve customer experience. Here’s what the numbers say: 80% of the businesses believe that live events are necessary to get a competitive edge, according to the latest report by Endless events. .

Surveys 125

Surveys SaaS Feedback Advertising 125

CSM Magazine

JULY 17, 2023

If you are a business owner that does not have a blog, it is time to change that. Now that we have that out of the way, let’s cover the most important advantages of having a blog. Later on, we will also give you some tips on how to blog effectively. Later on, we will also give you some tips on how to blog effectively.

Entertainment 52

Entertainment Engineering Advertising Marketing 52

GetFeedback

FEBRUARY 6, 2019

Event planning is an adventure, to say the least. Even if it goes off without a hitch, the event doesn’t end when the clock strikes 12. When the event is over, it’s the perfect time to gather feedback and plan for the future. Below we’ll share some quick tips on maximizing attendee feedback with event surveys.

Feedback 110

Feedback Surveys Benchmark Best practices 110

Nextiva

DECEMBER 12, 2018

Studies show that events and experiences improve how audiences feel about brands. Over 90% of consumers feel positive about brands after participating in an event. While around 85% will likely buy from you, the benefits of event sponsorship don’t end there. They also give you a strong push when it comes to driving sales.

voip 117

voip Sales Marketing Customer Experience 117

ShepHyken

NOVEMBER 30, 2018

See why 550+ industry executives are joining us: view more event information. If you have any questions or would like the CCW Nashville event agenda sent to you directly, email info@customermanagementpractice.com. The post Guest Blog: 4 Easy Ways to Achieve Difficult Customer Contact Goals appeared first on Shep Hyken.

Abandon rate 239

Abandon rate Journey mapping Average Handle Time Customer centricity 239

VirtualPBX

JULY 21, 2023

With the summer season in full swing, businesses find themselves presented with a remarkable opportunity to connect with customers at outdoor events. How to Use QR Codes This Summer QR on Sandwich Signs: Sandwich signs are a common sight at outdoor events. QR on Business Cards: Networking opportunities are abundant at outdoor events.

Gamification 52

Gamification Advertising Sales Marketing 52

ShepHyken

NOVEMBER 9, 2018

At the fundamental level, most organizations maintain a corporate blog and regularly contribute to its development. Virtual web assistants, however, can not only handle these applications effectively, but they’re also able to provide personalized service in managing work schedules, essential event calendars, and staff functions.

CRM 239

CRM Enterprise Benchmark outsourcing 239

ShepHyken

DECEMBER 28, 2018

For instance, there’s more takeout food and alcohol consumption, and instead of attending live events or lectures, millennials turn to the internet. The post Guest Blog: How Millennial’s are Changing the Customer Service Landscape appeared first on Shep Hyken.

Customer Service 247

Customer Service Self service Customer Support Scripts 247

ShepHyken

AUGUST 10, 2018

PCA utilizes historical data from a CRM to guess the likelihood of future events. Just like there is a wealth of products and services on the market, there are countless channels available to reach customers such as email, social media, blogs, webinars and more. Predicting Satisfaction.

Analytics 168

Analytics Upselling Banking CRM 168

TeleDirect

JULY 25, 2022

Corporate and industry events are some of the best marketing tools out there. If you’re wondering how to get people to RSVP for an event—and actually turn up—you’ve come to the right place. If you’re wondering how to get people to RSVP for an event—and actually turn up—you’ve come to the right place. Personalize Your Event.

Scripts 62

Scripts Contact Center Call Center Advertising 62

ShepHyken

JANUARY 11, 2019

Next time I ran an event, I ordered 250 cupcakes from her store. The post Guest Blog: Customer Feedback Loops – 3 Examples & Strategies appeared first on Shep Hyken. I was one of them, when my daughter Maya went to a Saturday school next door. Read Shep’s latest Forbes article: How To Raise Prices And Keep Customers.

Feedback 236

Feedback Surveys Technical Support Personalization 236

Nextiva

DECEMBER 26, 2018

When done right, event sponsorship delivers on its promise. Events let you nurture relationships with existing customers, vendors, and new prospects. The post Measuring Event Sponsorship ROI: Objectives, Goals, Metrics to Track appeared first on Business VoIP, Customer Experience, Sales & Marketing Content - Nextiva Blog.

Metrics 102

Metrics voip Marketing Sales 102

NUSO

AUGUST 6, 2020

NUSO was thrilled to be a part of ASCII's MSP Connect Live Event for Toronto! Due to the global pandemic, the ASCII Group has shifted their in-person events to a series of engaging online experiences. Their virtual event series, MSP Connect Live , will continue in place of the physical events.

Personalization 97

Personalization 97

GetFeedback

MAY 13, 2019

The big event your team spent months planning for has finally come to a close, and it was a success. The only way to know for sure how well your event went is by sending out post-event surveys to attendees. In this post, we’ll share the best times to send a post-event survey to encourage a high number of responses. .

Surveys 107

Surveys Feedback Personalization 107

ShepHyken

NOVEMBER 11, 2016

This week on our Friends on Friday guest blog post my colleague, Andy Masters, shares a story that demonstrates the importance of doing a little something extra for someone with very little effort and time. I once presented at an event hosted by one of the University of Michigan campuses, and enjoyed dinner with my client after the program.

Entertainment 283

Entertainment Morale Sales Personalization 283

NobelBiz

OCTOBER 25, 2022

Event-driven journey orchestration is a concept that CGI has been talking about for a while and it means being more granular and focused on a customer situation or event, rather than trying to create an entire optimized journey through your website.

52

52

ProProfs Blog

APRIL 19, 2019

Millennials love events; I love events; more importantly, companies should also love events. Create an event that people genuinely enjoy and remember, and you’ve got yourself a customer base that is both loyal and enthusiastic about being an advocate. But like every coin has two sides, so does hosting an event.

Advertising 111

Advertising Surveys Feedback Sales 111

GetFeedback

NOVEMBER 20, 2018

Whether you’re expecting 50 or 50,000, planning and executing an event takes major time and money. Companies willing to make that kind of investment expect great results, and conference/event surveys help them deliver. Over half of marketers use real-time marketing tactics to promote and gauge events. Let’s get started.

Surveys 79

Surveys Feedback Analytics Abandon rate 79

ShepHyken

JULY 15, 2016

This week on our Friends on Friday guest blog post my colleague, Tom Hoffman shares a personal story that translates into a great lesson for the customer experience. The post Guest Blog: Breaking Out of Your Customer Experience Comfort Zone appeared first on Shep Hyken. Shep Hyken.

Customer Experience 198

Customer Experience Journey mapping Feedback Surveys 198

NobelBiz

AUGUST 21, 2020

2020 is the year of virtual events. The post VIDEO: How to Host a Virtual Event in 2020 appeared first on NobelBiz®. But how do you make sure it’s successful? For starters, you need to spread it out. Read more advice from a member of the National Speakers Association – Roy Atkinson. He’s here to tell us how to make it go great!

98

98

GetFeedback

APRIL 15, 2019

There’s a lot that goes into planning an event, and I’m pretty sure that event survey questions are not at the top of your list. Good event marketing is about more than simply hosting a conference or fundraiser. You can do this by presenting your event survey questions in three stages : Before the event (Pre-event surveys).

Surveys 83

Surveys Transportation Feedback Marketing 83

Fonolo

JANUARY 14, 2020

Which customer service blog posts helped to shape the last decade for you? . There are more customer experience management blogs and articles than ever before — not to mention the growing libraries of video and interactive content. Here, we cover the 20 best customer service blogs and influencers to follow in 2020.

Customer Service 136

Customer Service Chief Customer Officer Contact Center Call Center 136

Anexa BPO

JULY 7, 2022

Until the pandemic, the event industry has long been seen as providing opportunities to re-invigorate economic growth and optimize local assets. Large-scale events have played a role in leveraging long-term regional infrastructure investments, boosting tourism and trade, creating jobs, and promoting development.

outsourcing 52

outsourcing Entertainment Technical Support Education 52

ShepHyken

JULY 8, 2016

This week on our Friends on Friday guest blog post my colleague, Mike Schoultz shares a few customer experience stories that demonstrate how companies have handled customer experiences, some well and some not so well. My perspective: So you see how these events represent a great way to market to customers don’t you? – Shep Hyken.

Customer Experience 189

Customer Experience Marketing Personalization Management 189