A Few Free CX Events to Put On Your Calendar

Cyara

customer experience industry CX research digital evolution contact center cx call center cx assurance custserv eventsIt's hard to believe that November is right around the corner already!

Oracle Startup Idol Event

Jon Arnold

I’ve been getting invited to judge awards and events a fair bit lately, and this one happened yesterday. The Oracle AR folks rounded up a group of analysts to judge this mini-event, where 6 startups in their partner ecosystem each gave 3 minute rapid-fire pitches for us to evaluate.

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Creating an engaging, personalized experience with your virtual event

Influitive

The post Creating an engaging, personalized experience with your virtual event appeared first on Influitive. Events

Creating Engaging Content Experiences within a Virtual Event

Influitive

Like many other companies, we had to pivot to a virtual event which brought both opportunities and challenges. The post Creating Engaging Content Experiences within a Virtual Event appeared first on Influitive. Events

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Cold Calling Tips and Tricks

In recent years, cold calling has become synonymous with rejection and failure. But the numbers aren't that clear; while less than 2% of today’s cold calls actually result in meetings, 78% of decision-makers have taken an appointment or attended an event as a result of a cold call. What’s the verdict?

Registration Is Open for Xchange 2020: 3 Reason's to Attend This Virtual Event!

Cyara

Registration is open for Xchange 2020 Virtual Summit – our two-day, interactive event packed with experts who will be sharing relevant, real, and valuable insight on CX best practices, use cases, industry knowledge, challenges, and success stories. You guys!

ASCII Toronto MSP Connect Live Event Recap 2020

NUSO

NUSO was thrilled to be a part of ASCII's MSP Connect Live Event for Toronto! Due to the global pandemic, the ASCII Group has shifted their in-person events to a series of engaging online experiences.

How to Reward your Virtual Event Attendees Without Breaking the Bank

Influitive

Think back to the last in-person event you attended. Everyone loves getting swag, gifts and rewards during events. But sadly, with the departure of in-person events and the […]. Events Rewards and Recognition

Virtual Event Options for Influitive Customers

Influitive

The post Virtual Event Options for Influitive Customers appeared first on Influitive. Events

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Help: Virtual Event Options for Influitive Customers

Influitive

The post Help: Virtual Event Options for Influitive Customers appeared first on Influitive. Events

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Customer Communities Elevate the Customer Experience

Speaker: Rachel Happe

An online community is an increasingly vital part of many leading companies’ support strategies. Creating a branded place where your customers can ask and answer questions, interact with each other, and search for the information they need is a great way to decrease the burden on your staff and allow them to focus on the customers that really need their help. Join us at 9:00 am EST on Nov 18th for this talk by Rachel Happe, founder of industry-leading strategists The Community Roundtable, you will learn the effectiveness of community in empowering your customers, and generating value for your business.

How AI is Revolutionizing Virtual Events

Humach

One thing any event planner will tell you is that making in-person connections is a powerful thing. It’s why virtual meetings and events were growing in popularity long before the COVID-19 pandemic, and now, well-organized and engaging virtual events are more vital than ever. In this blog post, you’ll learn how AI can help you create successful AI-augmented virtual events.

Creating an engaging, personalized experience with your virtual event

Influitive

The post Creating an engaging, personalized experience with your virtual event appeared first on Influitive. Events

15 Benefits of Event Sponsorship Most Companies Ignore

Nextiva

Studies show that events and experiences improve how audiences feel about brands. Over 90% of consumers feel positive about brands after participating in an event. While around 85% will likely buy from you, the benefits of event sponsorship don’t end there. The post 15 Benefits of Event Sponsorship Most Companies Ignore appeared first on Business VoIP, Customer Experience, Sales & Marketing Content - Nextiva Blog.

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Delighting Customers With Experiential Marketing At Events (With Examples & Tips!)

Influitive

In the B2B world, where events can sometimes be standardized affairs, savvy marketers know that standout experiences are the best way to cut through the noise and inspire word-of-mouth promotion. The post Delighting Customers With Experiential Marketing At Events (With Examples & Tips!) Event Marketing advocacy advocacy marketing advocate at events advocate community advocate marketing advocate marketing program advocate rewards customer engagement

Crafting Digital Communication Experiences Your Customers Will Love

Speaker: Hillary Curran, Head of Customer Experience, Guru

So much of today’s customer experience happens online. Your customer’s expectation — whether reaching out about an issue via chat, completing an online form for an event, phoning a call center, or browsing your website’s resources — is an effortless and efficient information transfer, so they can get back to focusing on their bottom line. The digital communication experiences you provide your customers can have a make-or-break impact on their opinions of your product and services, as well as your brand. So, what things must you consider when crafting an ideal digital communication experience? Hillary Curran, Head of Customer Experience at Guru, will share several tools to help you create thoughtful, delightful, and engaging experiences for your customers as you scale.

Top 10 Tips for Gathering Event Attendee Feedback

GetFeedback

Event planning is an adventure, to say the least. Even if it goes off without a hitch, the event doesn’t end when the clock strikes 12. When the event is over, it’s the perfect time to gather feedback and plan for the future. Below we’ll share some quick tips on maximizing attendee feedback with event surveys. Whether you’re hosting a conference, a fundraising event, or an annual gala, you care about the impression you leave on your guests.

NY Lux Events

OctopusTech

NYC UX Events is an NYC based event production company that specializes in corporate and social events. The post NY Lux Events appeared first on Octopus Tech. They had a gift for infusing creativity, attention, and resources to detail into the planning thereby ensuring that their clients’ special occasion is both seamless and unique.

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Measuring Event Sponsorship ROI: Objectives, Goals, Metrics to Track

Nextiva

When done right, event sponsorship delivers on its promise. Events let you nurture relationships with existing customers, vendors, and new prospects. The post Measuring Event Sponsorship ROI: Objectives, Goals, Metrics to Track appeared first on Business VoIP, Customer Experience, Sales & Marketing Content - Nextiva Blog. It will help your brand gain visibility, street cred, and new leads.

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VIDEO: How to Host a Virtual Event in 2020

NobelBiz

2020 is the year of virtual events. The post VIDEO: How to Host a Virtual Event in 2020 appeared first on NobelBiz®. But how do you make sure it’s successful? For starters, you need to spread it out. Read more advice from a member of the National Speakers Association – Roy Atkinson.

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Contact Center Virtual Summit: July 7 - 27, 2019

Join us as we bring together the best contact center experts and hottest tools in the industry for you to optimize performance, hire right, and retain your best agents. These sessions will show you the strategies top people in the industry are using and recommend.

NY Lux Events

OctopusTech

The post NY Lux Events appeared first on Octopus Tech. Sed ut perspiciatis unde omnis iste natus error sit voluptatem accusantium doloremque laudantium, totam rem aperiam, eaque ipsa quae ab illo inventore veritatis et quasi architecto beatae vitae dicta sunt. voluptas sit aspernatur aut odit aut fugit, sed quia consequuntur. Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Platform. WordPress. Category. UI Design.

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How to Plan an Event That Will Get Attendees Talking

Influitive

Running in-person events—such as user conferences—is a great opportunity to put a face to the customer advocates you engage with digitally on a regular basis. The post How to Plan an Event That Will Get Attendees Talking appeared first on Influitive. Event Marketing Events conferences event marketing events trade shows user conferences

Is a virtual event the way to go?

Tethr

Your business spent months crafting the perfect execution, strategy, agenda, marketing materials and social media posts for your large onsite event, and COVID-19 swooped down and said: “Not today, pal. You can postpone the event for a later date that you won’t be able to guarantee. In this case, perhaps announcing the rescheduling of the event until after the pandemic subsides is the best choice. You can decide to offer the event online.

6 Fresh Ways To Make Your Event Special For Your Advocates

Influitive

There’s nothing quite like the rush of energy you get from hosting a live event. Advocate Engagement Community Managers Customer Marketers Event Marketing Rewards and Recognition Uncategorized advocacy marketing advocate marketing B2B marketing b2bmarketingzone boost event roi customer engagement customer experience customer experience event customer-focused events event event marketing events quick base

The Top 3 Ways to Forecast for Your Contact Center

forecast events that are completely unpredictable, like an unexpected corporate website outage that. unpredictable and unavoidable event such as this. calabrio.com 1 Forecast accuracy is one of the most important. metrics by which workforce management (WFM). professionals are judged—some go so far as to say. it’s the foundation of contact center scheduling. But it’s not always easy. In fact, forecasting can. be one of the most challenging ways to optimize. staffing.

The ‘Uberization Event’ – London – 26th September 2019

CSM Magazine

Localz believe this is the first event focused on how Uber is impacting service communication. ‘Uberization’ is now listed in the Cambridge dictionary. And it is used daily all over the world to symbolise the shift towards a consumer focused, digital economy, where the dynamics between consumer and provider is equitable, transparent and fair. This Uberization effect has come to all services; where the customer comes first and real-time messaging is key.

48 Event Survey Questions To Gain Mind-Blowing Insights

ProProfs Chat

Businesses big and small are leveraging the power of holding live events to maximize brand value, drive revenue, and improve customer experience. Here’s what the numbers say: 80% of the businesses believe that live events are necessary to get a competitive edge, according to the latest report by Endless events. . But how do you map the success or failure of an event? How can you ensure the success of similar events in the future? Mid Event Questions.

Ameyo Launches Conversations’19: The First Global Series Of Events

Ameyo

Ameyo is excited to announce the launch of Conversations’19 with our first event leg starting from Africa. Our Experts will be … Ameyo Launches Conversations’19: The First Global Series Of Events Read More » The post Ameyo Launches Conversations’19: The First Global Series Of Events appeared first on Ameyo. conversations 19 eventContact center technologies and trends are emerging all over Africa and Kenya & Ghana are leading the change.

#140Conf Live - Future of Work Virtual Event

Jon Arnold

Not much to say, and just wanted to mark yesterday’s #140Conf Live virtual event, hosted by Jeff Pulver. Regular followers here will know about my long history with Jeff, and how his version of a virtual event is different - as is most of what Jeff does. As an analyst, conferences are a big part of my world, and as I’ve been writing recently, there’s no one way to do virtual events.

Top 5 Must-Attend Virtual CX Events for 2020

PlayVox

But does this mean the end of all CS and CX events? COVID-19 has presented many challenges for the customer service and customer experience industries. Beyond shifting business operations, work environments, and priorities for the rest of the year, it’s no secret the current global pandemic has been the death of almost all in-person gatherings. Not exactly. CX Culture Trends CX

Use your community to take events online

inSided

As almost all in-person events are cancelled in the wake of the Coronavirus (Covid-19), there has never been a more important time to stay connected. In these difficult times, online engagement is vital to keep people informed and help people stay connected with each other. It can be very comforting to know that while your community stays at a distance, your online community has never been more bustling and eager to interact

Use your community to take events online

inSided

As almost all in-person events are cancelled in the wake of the Coronavirus (Covid-19), there has never been a more important time to stay connected. In these difficult times, online engagement is vital to keep people informed and help people stay connected with each other. It can be very comforting to know that while your community stays at a distance, your online community has never been more bustling and eager to interact

SCTC Regional Event - the Virtues of Being Virtual

Jon Arnold

Just a quick post to mark the most recent SCTC event - last Friday, June 12. This was one of our regional events , and closer to home, it was for the Canadian consulting community, but also for the surrounding Great Lakes states. With so few events to attend in Canada, it’s a big deal for Canadian consultants, and like with everyone else, a virtual event is better than no event at all.

Event Survey Questions: 7 Questions You Must Ask Your Attendees

GetFeedback

There’s a lot that goes into planning an event, and I’m pretty sure that event survey questions are not at the top of your list. Good event marketing is about more than simply hosting a conference or fundraiser. Building the perfect event requires careful planning and research, and to do this, you need to engage your participants with well-thought-out event survey questions. During the event (Mid-event surveys). Event Surveys

The Ultimate Guide to Conference and Event Surveys

GetFeedback

Whether you’re expecting 50 or 50,000, planning and executing an event takes major time and money. Companies willing to make that kind of investment expect great results, and conference/event surveys help them deliver. Over half of marketers use real-time marketing tactics to promote and gauge events. You can use them before, during, and after events to gather attendee feedback, stay in tune with sponsors, and monitor overall satisfaction. Pre-event survey questions.

5 Reasons to Attend CXNext 2020, a Virtual Event

Bold360

CXNext 2020 on May 12 is a 100% virtual event, and it’s FREE. Virtual events are growing in popularity, not only because of the many inconveniences associated with traveling to live events (lost time in transit, large carbon footprints associated with jet fuel and auto emissions, monetary costs and the growing concerns with Covid-19 ) but also because virtual events offer unique benefits and added perks that live events simply can’t match.

Don’t Miss the CRM Event of the Year

Totango

Join Totango at the CRM event of the year – SAP Customer Experience LIVE on October 10-11, 2018 in Barcelona, Spain. Find more about the event here. Conference Customer Success EventJoin Totango at SAP Customer Experience LIVE in Barcelona! In today’s world, customers expect tangible value from their relationships with vendors; businesses need to generate profits and growth.

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RingCentral - My Analyst Event Takeaways on BCStrategies

Jon Arnold

Was a long way to go for a one-day event, but the in-person updates were worth it. Another week, another conference. Sure is hectic leading up to Enterprise Connect next week, and I really wanted to get a writeup done now about last week’s RingCentral analyst day. Definitely have a better sense now for why RingCentral has been growing so nicely, and where they believe things are going. I’ve summarized my thoughts on that for my latest BCStrategies post, and you can read it here now.

Opentalk 2020 is now a free virtual event!

Talkdesk

That’s why we’ve transformed Opentalk 2020 into a virtual event — all online, at no cost to you. The event includes a full day of thought-provoking content and presentations, including keynotes from Talkdesk executives and CX visionaries, as well as on-demand breakouts featuring experts, customers and industry leaders. The event will include breakouts on how to keep business moving forward even in times of uncertainty. The post Opentalk 2020 is now a free virtual event!