INDUSTRY INSIGHTS YOUR PEERS ARE READING
Events bookmark our perception of time and give us a shared cultural experience. Specific events also help keep certain businesses afloat. but by the events for which those items were purchased. How are these event attributes best leveraged? MORE
The post CX Event Next Week | NGCX Conference appeared first on ForeSee. Customer Experience Analytics Customer Experience Research EventsWhen you think of San Diego, does your mind drift to cliff-lined beaches, sunshine, the Gaslamp District, and Mexican food? MORE
The post NY Lux Events appeared first on Octopus Tech. Sed ut perspiciatis unde omnis iste natus error sit voluptatem accusantium doloremque laudantium, totam rem aperiam, eaque ipsa quae ab illo inventore veritatis et quasi architecto beatae vitae dicta sunt. MORE
NYC UX Events is an NYC based event production company that specializes in corporate and social events. The post NY Lux Events appeared first on Octopus Tech. MORE
London, England: injixo is excited to announce PlanCon 2018 , a special conference tailored to Contact Centre Professionals and WFM Heroes. MORE
A packed hall is a good sign for an event hosting provider, because spectators constitute a major revenue opportunity for them. The firm works in tandem with a slew of ticket sales companies and serves as a central hub of information about different types of events. MORE
Whether you’re interested in speaking, exhibiting or simply attending these events, we wanted to keep everybody informed on the upcoming Contact Center and CX Events. With that, here are some of the events taking place in April 2018 (in chronological order) with direct links to each event: Ecommerce Operations Summit April 3 – 5, Columbus, OH. Join us for this highly educational and interactive full-day event. Customer Experience Events Uncategorized MORE
We sat down with Anthony to ask the reasons why someone should attend Dreamforce, what the salesforce ecosystem has to offer, and where conference after-hour events are being held (e.g., Increased Ability to Network at After-Hour Events. Salesforce Ecosystem—the ability to leverage Dreamforce as more than just a product event, but a way to support and champion their community. The post 6 Reasons to Attend Dreamforce and After Hour Events appeared first on MindTouch Blog. MORE
Whether you’re interested in speaking, exhibiting or simply attending these events, we wanted to keep everybody informed on the upcoming Contact Center and CX Events. With that, here are some of the events taking place in May 2018 (in chronological order) with direct links to each event: CX 18 - May 1-4, Nashville, TN. This fully immersive learning event is your unique opportunity to live, feel and observe the world’s most renowned customer experience environment. MORE
In the B2B world, where events can sometimes be standardized affairs, savvy marketers know that standout experiences are the best way to cut through the noise and inspire word-of-mouth promotion. The post Delighting Customers With Experiential Marketing At Events (With Examples & Tips!) Event Marketing advocacy advocacy marketing advocate at events advocate community advocate marketing advocate marketing program advocate rewards customer engagement MORE
Aside from having our usual mix of analysts and consultants, we had views on Vonage both from event attendees, along with consultants who have a working relationship with them. Aside from that, I posted my own analysis of the event here on my blog. That was the topic for our latest BCStrategies podcast, and this time around, I was the moderator. MORE
Event planning is an adventure, to say the least. Even if it goes off without a hitch, the event doesn’t end when the clock strikes 12. When the event is over, it’s the perfect time to gather feedback and plan for the future. Would you attend another event with us? MORE
Chicago, Illinois, May 10-12. I’ll be a presenter at Document Strategy Forum ‘16 in Chicago, Illinois, at 3:00 p.m. on Tuesday, May 10, 2016. MORE
Whether you’re interested in speaking, exhibiting or simply attending these events, we wanted to keep everybody informed on the upcoming Contact Center and CX Events. With that, here are some of the events taking place in September, 2017 (in chronological order) with direct links to each event: Contact Center for Utilities Operational Excellence Conference – 5th annual – September 12 -14. Contact Center Nation – Mid Atlantic Fall Event – Reston Virginia – September 13. MORE
Studies show that events and experiences improve how audiences feel about brands. Over 90% of consumers feel positive about brands after participating in an event. While around 85% will likely buy from you, the benefits of event sponsorship don’t end there. The post 15 Benefits of Event Sponsorship Most Companies Ignore appeared first on Business VoIP, Customer Experience, Sales & Marketing Content - Nextiva Blog. MORE
There’s a lot that goes into planning an event, and I’m pretty sure that event survey questions are not at the top of your list. Good event marketing is about more than simply hosting a conference or fundraiser. During the event (Mid-event surveys). Event Surveys MORE
Whether you’re interested in speaking, exhibiting or simply attending these events, we wanted to keep everybody informed on the upcoming Contact Center and CX Events. With that, here are some of the events taking place in July 2018 (in chronological order) with direct links to each event: Enterprise World 2018: July 10-12, Toronto, ON. CEW 2018 Cape Town is the premier customer experience event available for Customer Experience professionals from around the globe. MORE
Event] appeared first on Customer Experience & Cloud Call Center | Aircall Blog. It’s a tough time to be reading news headlines if you happen to be a human working in customer service: 85% of Customer Service Interactions to be Handled Without Humans By 2020. MORE
There’s nothing quite like the rush of energy you get from hosting a live event. Advocate Engagement Community Managers Customer Marketers Event Marketing Rewards and Recognition Uncategorized advocacy marketing advocate marketing B2B marketing b2bmarketingzone boost event roi customer engagement customer experience customer experience event customer-focused events event event marketing events quick base MORE
We’re excited to be traveling across the United States once again as we attend and sponsor at some of the most incredible contact center events this year. Check out our list of top contact center events to attend in 2019! MORE
This year’s Customer Knowledge Management Forums are set to be our biggest and best events to date, with expert key note speakers that have experience under some of the biggest names in the industry including: Datacom, Microsoft, AHM, Foxtel, Boeing and Google! MORE
When done right, event sponsorship delivers on its promise. Events let you nurture relationships with existing customers, vendors, and new prospects. The post Measuring Event Sponsorship ROI: Objectives, Goals, Metrics to Track appeared first on Business VoIP, Customer Experience, Sales & Marketing Content - Nextiva Blog. It will help your brand gain visibility, street cred, and new leads. MORE
With our first 2018 Forum just a little over a month away, it’s time we release the official event details! EVENT DETAILS: SYDNEY 30th AUGUST 2018. The post Event Details: Third Annual livepro Forums appeared first on livepro. MORE
Featured Event: May 22-25, 2017. will be speaking at CX17, a Genesys-sponsored event that includes four days keynotes, breakouts sessions, networking events, and opportunities to talk with product experts, peers and thought leaders in the customer experience industry. Global Events Calendar appeared first on COPC Inc. CX17, Indianapolis, IN. Kathleen Jezierski, chief operating officer, COPC Inc., MORE
Whether you’re expecting 50 or 50,000, planning and executing an event takes major time and money. Companies willing to make that kind of investment expect great results, and conference/event surveys help them deliver. Event & Conference Survey Questions from Beginning to Send. MORE
The post Top Call Center Conferences 2017: 49 Must-Attend Events to Learn the Latest Trends and Technologies for Boosting Call Center Performance appeared first on CallMiner. MORE
Featured Event: February 6 – 8, 2017. will be participating at the the Customer Response Summit, an exclusive three-day event for customer experience executives hosted by Execs In The Know. At the event, COPC Inc. For more information about this event, go to [link]. Future Events: February 23, 2017. will be attending the CXMB Series Workshop , a one-day event hosted by Execs In The Know at Scotiabank, Canada’s international bank. MORE
You’re prepared for your next big event – trade show, conference, shareholder meeting, you name it – and the only thing remaining is targeted promotion, including reservations and registrations. Will your event reservations match your event’s actual agenda? If your reservations aren’t up to speed, the best seminar or event content in the world won’t matter. Reservations are the lifeblood of your event. Entertainment event booking. Events MORE
Millennials love events; I love events; more importantly, companies should also love events. Create an event that people genuinely enjoy and remember, and you’ve got yourself a customer base that is both loyal and enthusiastic about being an advocate. MORE
NobelBiz® is providing those that submit a meeting request form to discuss our Contact Center Solutions at the 2019 PACE Atlanta event a FREE pass. Limited time offer [ ] The post NobelBiz® is giving away FREE event passes to PACE Atlanta 2019 appeared first on NobelBiz®. MORE
If you’re planning to go to the event, we’d love to see you there! Orlando, Florida, April 5-7. I’ll be a presenter at Xploration® 16 in Orlando, Florida, at 8:30 a.m. on Tuesday, April 5, 2016. MORE
After all the hard work, money, and time; you finally packed up your long-awaited event, and it was probably the best moment of your life but was it the same for your audience or attendees? It’s a well-structured, simple, and striking ‘post-event survey.’. What is a Post-Event Survey? MORE
The post Newly Added Event, April 24th: Martha Brooke Speaks at the CX Analytics Summit in Los Angeles appeared first on Interaction Metrics. On April 24th, catch Customer Experience Speaker, Martha Brooke at the CX Analytics Summit held at the Porsche Experience Center in L.A. MORE
This global events calendar provides you an overview of where you can find COPC Inc. at customer experience events throughout the world. The calendar will be regularly updated with new events and content and presentations from previous events. Featured Event: April 26, 2016, Phoenix, AZ. Future Events: May 4, San Diego, CA. Global Events Calendar appeared first on COPC Inc. Customer Experience Customer Satisfaction Events Multichannel MORE
Featured Event: September 15, Fairfield, CT. The event will be held at the Bigelow Tea headquarters in Fairfield, Connecticut. Future Events: September 18-20, Austin, Texas. See the complete event agenda. The event’s theme is “Malaysian Contact Centres Transitioning into the Digital Space.” The event will be held on 25-26 October at the Intercontinental hotel in Sydney. Previous Events: August 19: Auckland, New Zealand. MORE
Join Totango at the CRM event of the year – SAP Customer Experience LIVE on October 10-11, 2018 in Barcelona, Spain. Find more about the event here. Conference Customer Success EventJoin Totango at SAP Customer Experience LIVE in Barcelona! MORE
Was a long way to go for a one-day event, but the in-person updates were worth it. Another week, another conference. Sure is hectic leading up to Enterprise Connect next week, and I really wanted to get a writeup done now about last week’s RingCentral analyst day. MORE
Events Related Topics GetFeedback
FEBRUARY 6, 2019
Event planning is an adventure, to say the least. Even if it goes off without a hitch, the event doesn’t end when the clock strikes 12. When the event is over, it’s the perfect time to gather feedback and plan for the future. Would you attend another event with us?
GetFeedback
APRIL 15, 2019
There’s a lot that goes into planning an event, and I’m pretty sure that event survey questions are not at the top of your list. Good event marketing is about more than simply hosting a conference or fundraiser. During the event (Mid-event surveys). Event Surveys
ProProfs Blog
APRIL 19, 2019
Millennials love events; I love events; more importantly, companies should also love events. Create an event that people genuinely enjoy and remember, and you’ve got yourself a customer base that is both loyal and enthusiastic about being an advocate.
GetFeedback
NOVEMBER 20, 2018
Whether you’re expecting 50 or 50,000, planning and executing an event takes major time and money. Companies willing to make that kind of investment expect great results, and conference/event surveys help them deliver. Event & Conference Survey Questions from Beginning to Send.
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forecast events that are completely unpredictable, like an unexpected corporate website outage that. unpredictable and unavoidable event such as this. calabrio.com 1 Forecast accuracy is one of the most important. metrics by which workforce management (WFM).
Bright Pattern
APRIL 18, 2019
We’re excited to be traveling across the United States once again as we attend and sponsor at some of the most incredible contact center events this year. Check out our list of top contact center events to attend in 2019!
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OctopusTech
AUGUST 2, 2018
The post NY Lux Events appeared first on Octopus Tech. Sed ut perspiciatis unde omnis iste natus error sit voluptatem accusantium doloremque laudantium, totam rem aperiam, eaque ipsa quae ab illo inventore veritatis et quasi architecto beatae vitae dicta sunt.
ProProfs Blog
FEBRUARY 21, 2019
After all the hard work, money, and time; you finally packed up your long-awaited event, and it was probably the best moment of your life but was it the same for your audience or attendees? It’s a well-structured, simple, and striking ‘post-event survey.’. What is a Post-Event Survey?
Totango
AUGUST 27, 2018
Join Totango at the CRM event of the year – SAP Customer Experience LIVE on October 10-11, 2018 in Barcelona, Spain. Find more about the event here. Conference Customer Success EventJoin Totango at SAP Customer Experience LIVE in Barcelona!
Jon Arnold
MARCH 14, 2019
Was a long way to go for a one-day event, but the in-person updates were worth it. Another week, another conference. Sure is hectic leading up to Enterprise Connect next week, and I really wanted to get a writeup done now about last week’s RingCentral analyst day.
Speaker: Hillary Curran, Head of Customer Experience, Guru
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Clarabridge
FEBRUARY 5, 2019
Events bookmark our perception of time and give us a shared cultural experience. Specific events also help keep certain businesses afloat. but by the events for which those items were purchased. How are these event attributes best leveraged?
Nextiva
DECEMBER 12, 2018
Studies show that events and experiences improve how audiences feel about brands. Over 90% of consumers feel positive about brands after participating in an event. While around 85% will likely buy from you, the benefits of event sponsorship don’t end there. The post 15 Benefits of Event Sponsorship Most Companies Ignore appeared first on Business VoIP, Customer Experience, Sales & Marketing Content - Nextiva Blog.
Callminer
FEBRUARY 28, 2017
The post Top Call Center Conferences 2017: 49 Must-Attend Events to Learn the Latest Trends and Technologies for Boosting Call Center Performance appeared first on CallMiner.
Influitive
JANUARY 11, 2019
In the B2B world, where events can sometimes be standardized affairs, savvy marketers know that standout experiences are the best way to cut through the noise and inspire word-of-mouth promotion. The post Delighting Customers With Experiential Marketing At Events (With Examples & Tips!) Event Marketing advocacy advocacy marketing advocate at events advocate community advocate marketing advocate marketing program advocate rewards customer engagement
Nextiva
DECEMBER 26, 2018
When done right, event sponsorship delivers on its promise. Events let you nurture relationships with existing customers, vendors, and new prospects. The post Measuring Event Sponsorship ROI: Objectives, Goals, Metrics to Track appeared first on Business VoIP, Customer Experience, Sales & Marketing Content - Nextiva Blog. It will help your brand gain visibility, street cred, and new leads.
Taylor Reach Group
APRIL 25, 2018
Whether you’re interested in speaking, exhibiting or simply attending these events, we wanted to keep everybody informed on the upcoming Contact Center and CX Events. With that, here are some of the events taking place in May 2018 (in chronological order) with direct links to each event: CX 18 - May 1-4, Nashville, TN. This fully immersive learning event is your unique opportunity to live, feel and observe the world’s most renowned customer experience environment.
NobelBiz
FEBRUARY 15, 2019
NobelBiz® is providing those that submit a meeting request form to discuss our Contact Center Solutions at the 2019 PACE Atlanta event a FREE pass. Limited time offer [ ] The post NobelBiz® is giving away FREE event passes to PACE Atlanta 2019 appeared first on NobelBiz®.
Topdown
MARCH 4, 2016
If you’re planning to go to the event, we’d love to see you there! Orlando, Florida, April 5-7. I’ll be a presenter at Xploration® 16 in Orlando, Florida, at 8:30 a.m. on Tuesday, April 5, 2016.
ForeSee
MARCH 17, 2016
The post CX Event Next Week | NGCX Conference appeared first on ForeSee. Customer Experience Analytics Customer Experience Research EventsWhen you think of San Diego, does your mind drift to cliff-lined beaches, sunshine, the Gaslamp District, and Mexican food?
Livepro
JULY 26, 2017
This year’s Customer Knowledge Management Forums are set to be our biggest and best events to date, with expert key note speakers that have experience under some of the biggest names in the industry including: Datacom, Microsoft, AHM, Foxtel, Boeing and Google!
Livepro
JULY 4, 2018
With our first 2018 Forum just a little over a month away, it’s time we release the official event details! EVENT DETAILS: SYDNEY 30th AUGUST 2018. The post Event Details: Third Annual livepro Forums appeared first on livepro.
Taylor Reach Group
JUNE 27, 2018
Whether you’re interested in speaking, exhibiting or simply attending these events, we wanted to keep everybody informed on the upcoming Contact Center and CX Events. With that, here are some of the events taking place in July 2018 (in chronological order) with direct links to each event: Enterprise World 2018: July 10-12, Toronto, ON. CEW 2018 Cape Town is the premier customer experience event available for Customer Experience professionals from around the globe.
Interaction Metrics
APRIL 21, 2019
The post Newly Added Event, April 24th: Martha Brooke Speaks at the CX Analytics Summit in Los Angeles appeared first on Interaction Metrics. On April 24th, catch Customer Experience Speaker, Martha Brooke at the CX Analytics Summit held at the Porsche Experience Center in L.A.
Influitive
AUGUST 14, 2018
There’s nothing quite like the rush of energy you get from hosting a live event. Advocate Engagement Community Managers Customer Marketers Event Marketing Rewards and Recognition Uncategorized advocacy marketing advocate marketing B2B marketing b2bmarketingzone boost event roi customer engagement customer experience customer experience event customer-focused events event event marketing events quick base
TeleDirect
MARCH 1, 2019
You’re prepared for your next big event – trade show, conference, shareholder meeting, you name it – and the only thing remaining is targeted promotion, including reservations and registrations. Will your event reservations match your event’s actual agenda? If your reservations aren’t up to speed, the best seminar or event content in the world won’t matter. Reservations are the lifeblood of your event. Entertainment event booking. Events
Taylor Reach Group
MARCH 26, 2018
Whether you’re interested in speaking, exhibiting or simply attending these events, we wanted to keep everybody informed on the upcoming Contact Center and CX Events. With that, here are some of the events taking place in April 2018 (in chronological order) with direct links to each event: Ecommerce Operations Summit April 3 – 5, Columbus, OH. Join us for this highly educational and interactive full-day event. Customer Experience Events Uncategorized
COPC
AUGUST 10, 2016
Featured Event: September 15, Fairfield, CT. The event will be held at the Bigelow Tea headquarters in Fairfield, Connecticut. Future Events: September 18-20, Austin, Texas. See the complete event agenda. The event’s theme is “Malaysian Contact Centres Transitioning into the Digital Space.” The event will be held on 25-26 October at the Intercontinental hotel in Sydney. Previous Events: August 19: Auckland, New Zealand.
COPC
APRIL 14, 2016
This global events calendar provides you an overview of where you can find COPC Inc. at customer experience events throughout the world. The calendar will be regularly updated with new events and content and presentations from previous events. Featured Event: April 26, 2016, Phoenix, AZ. Future Events: May 4, San Diego, CA. Global Events Calendar appeared first on COPC Inc. Customer Experience Customer Satisfaction Events Multichannel
Mindtouch
NOVEMBER 17, 2017
We sat down with Anthony to ask the reasons why someone should attend Dreamforce, what the salesforce ecosystem has to offer, and where conference after-hour events are being held (e.g., Increased Ability to Network at After-Hour Events. Salesforce Ecosystem—the ability to leverage Dreamforce as more than just a product event, but a way to support and champion their community. The post 6 Reasons to Attend Dreamforce and After Hour Events appeared first on MindTouch Blog.
COPC
MARCH 31, 2017
Featured Event: May 22-25, 2017. will be speaking at CX17, a Genesys-sponsored event that includes four days keynotes, breakouts sessions, networking events, and opportunities to talk with product experts, peers and thought leaders in the customer experience industry. Global Events Calendar appeared first on COPC Inc. CX17, Indianapolis, IN. Kathleen Jezierski, chief operating officer, COPC Inc.,
Taylor Reach Group
AUGUST 29, 2017
Whether you’re interested in speaking, exhibiting or simply attending these events, we wanted to keep everybody informed on the upcoming Contact Center and CX Events. With that, here are some of the events taking place in September, 2017 (in chronological order) with direct links to each event: Contact Center for Utilities Operational Excellence Conference – 5th annual – September 12 -14. Contact Center Nation – Mid Atlantic Fall Event – Reston Virginia – September 13.
COPC
FEBRUARY 2, 2017
Featured Event: February 6 – 8, 2017. will be participating at the the Customer Response Summit, an exclusive three-day event for customer experience executives hosted by Execs In The Know. At the event, COPC Inc. For more information about this event, go to [link]. Future Events: February 23, 2017. will be attending the CXMB Series Workshop , a one-day event hosted by Execs In The Know at Scotiabank, Canada’s international bank.
Jon Arnold
DECEMBER 20, 2018
Aside from having our usual mix of analysts and consultants, we had views on Vonage both from event attendees, along with consultants who have a working relationship with them. Aside from that, I posted my own analysis of the event here on my blog. That was the topic for our latest BCStrategies podcast, and this time around, I was the moderator.
aircall
SEPTEMBER 18, 2018
Event] appeared first on Customer Experience & Cloud Call Center | Aircall Blog. It’s a tough time to be reading news headlines if you happen to be a human working in customer service: 85% of Customer Service Interactions to be Handled Without Humans By 2020.
Strikedeck
NOVEMBER 27, 2018
Zahra shares the insights from the lively Customer Success meetup event at ServiceNow in October on whether CS is a band-aid for a malfunctioning product.
Topdown
MARCH 22, 2016
Chicago, Illinois, May 10-12. I’ll be a presenter at Document Strategy Forum ‘16 in Chicago, Illinois, at 3:00 p.m. on Tuesday, May 10, 2016.
Injixo
AUGUST 30, 2018
London, England: injixo is excited to announce PlanCon 2018 , a special conference tailored to Contact Centre Professionals and WFM Heroes.
CSM Magazine
SEPTEMBER 18, 2018
A packed hall is a good sign for an event hosting provider, because spectators constitute a major revenue opportunity for them. The firm works in tandem with a slew of ticket sales companies and serves as a central hub of information about different types of events.
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