Top 10 Tips for Gathering Event Attendee Feedback

GetFeedback

Event planning is an adventure, to say the least. Even if it goes off without a hitch, the event doesn’t end when the clock strikes 12. When the event is over, it’s the perfect time to gather feedback and plan for the future. Would you attend another event with us?

The Ultimate Guide to Conference and Event Surveys

GetFeedback

Whether you’re expecting 50 or 50,000, planning and executing an event takes major time and money. Companies willing to make that kind of investment expect great results, and conference/event surveys help them deliver. Event & Conference Survey Questions from Beginning to Send.

NY Lux Events

OctopusTech

NYC UX Events is an NYC based event production company that specializes in corporate and social events. The post NY Lux Events appeared first on Octopus Tech.

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NY Lux Events

OctopusTech

The post NY Lux Events appeared first on Octopus Tech. Sed ut perspiciatis unde omnis iste natus error sit voluptatem accusantium doloremque laudantium, totam rem aperiam, eaque ipsa quae ab illo inventore veritatis et quasi architecto beatae vitae dicta sunt.

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The Top 3 Ways to Forecast for Your Contact Center

forecast events that are completely unpredictable, like an unexpected corporate website outage that. unpredictable and unavoidable event such as this. calabrio.com 1 Forecast accuracy is one of the most important. metrics by which workforce management (WFM).

NobelBiz® is giving away FREE event passes to PACE Atlanta 2019

NobelBiz

NobelBiz® is providing those that submit a meeting request form to discuss our Contact Center Solutions at the 2019 PACE Atlanta event a FREE pass. Limited time offer [ ] The post NobelBiz® is giving away FREE event passes to PACE Atlanta 2019 appeared first on NobelBiz®.

Call Center, Contact Center and Customer Experience Events – May 2018

Taylor Reach Group

Whether you’re interested in speaking, exhibiting or simply attending these events, we wanted to keep everybody informed on the upcoming Contact Center and CX Events. With that, here are some of the events taking place in May 2018 (in chronological order) with direct links to each event: CX 18 - May 1-4, Nashville, TN. This fully immersive learning event is your unique opportunity to live, feel and observe the world’s most renowned customer experience environment.

Top Call Center Conferences 2017: 49 Must-Attend Events to Learn the Latest Trends and Technologies for Boosting Call Center Performance

Callminer

The post Top Call Center Conferences 2017: 49 Must-Attend Events to Learn the Latest Trends and Technologies for Boosting Call Center Performance appeared first on CallMiner.

Event Details: Third Annual livepro Forums

Livepro

With our first 2018 Forum just a little over a month away, it’s time we release the official event details! EVENT DETAILS: SYDNEY 30th AUGUST 2018. The post Event Details: Third Annual livepro Forums appeared first on livepro.

15 Benefits of Event Sponsorship Most Companies Ignore

Nextiva

Studies show that events and experiences improve how audiences feel about brands. Over 90% of consumers feel positive about brands after participating in an event. While around 85% will likely buy from you, the benefits of event sponsorship don’t end there. The post 15 Benefits of Event Sponsorship Most Companies Ignore appeared first on Business VoIP, Customer Experience, Sales & Marketing Content - Nextiva Blog.

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Event Details: livepro CKM Forum

Livepro

This year’s Customer Knowledge Management Forums are set to be our biggest and best events to date, with expert key note speakers that have experience under some of the biggest names in the industry including: Datacom, Microsoft, AHM, Foxtel, Boeing and Google!

Measuring Event Sponsorship ROI: Objectives, Goals, Metrics to Track

Nextiva

When done right, event sponsorship delivers on its promise. Events let you nurture relationships with existing customers, vendors, and new prospects. The post Measuring Event Sponsorship ROI: Objectives, Goals, Metrics to Track appeared first on Business VoIP, Customer Experience, Sales & Marketing Content - Nextiva Blog. It will help your brand gain visibility, street cred, and new leads.

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Contact Center and Customer Experience Events – July 2018

Taylor Reach Group

Whether you’re interested in speaking, exhibiting or simply attending these events, we wanted to keep everybody informed on the upcoming Contact Center and CX Events. With that, here are some of the events taking place in July 2018 (in chronological order) with direct links to each event: Enterprise World 2018: July 10-12, Toronto, ON. CEW 2018 Cape Town is the premier customer experience event available for Customer Experience professionals from around the globe.

Call Center, Contact Center and Customer Experience Events – April 2018

Taylor Reach Group

Whether you’re interested in speaking, exhibiting or simply attending these events, we wanted to keep everybody informed on the upcoming Contact Center and CX Events. With that, here are some of the events taking place in April 2018 (in chronological order) with direct links to each event: Ecommerce Operations Summit April 3 – 5, Columbus, OH. Join us for this highly educational and interactive full-day event. Customer Experience Events Uncategorized

Contact Center, Call Center and Customer Experience Events – September 2017

Taylor Reach Group

Whether you’re interested in speaking, exhibiting or simply attending these events, we wanted to keep everybody informed on the upcoming Contact Center and CX Events. With that, here are some of the events taking place in September, 2017 (in chronological order) with direct links to each event: Contact Center for Utilities Operational Excellence Conference – 5th annual – September 12 -14. Contact Center Nation – Mid Atlantic Fall Event – Reston Virginia – September 13.

Join PlanCon: 2018’s Must-Attend Event for WFM Heroes

Injixo

London, England: injixo is excited to announce PlanCon 2018 , a special conference tailored to Contact Centre Professionals and WFM Heroes.

Where Will Humans Fit in the Future of Customer Service? [Event]

aircall

Event] appeared first on Customer Experience & Cloud Call Center | Aircall Blog. It’s a tough time to be reading news headlines if you happen to be a human working in customer service: 85% of Customer Service Interactions to be Handled Without Humans By 2020.

Takeaways from Cisco's Customer Care Analyst Event

Jon Arnold

Last week, I was in Montreal for this event, and wearing my UC Expert hat , I wrote up my thoughts for UCStrategies. The post is running now on the portal , and I hope you find it a good read. As always, sharing and comments are welcome. Contact Center Collaboration Cloud Communications

How To Get The Best ROI From Event Marketing

Salmat

Whether hosting, sponsoring or presenting, follow our essential checklist to ensure you get the best return on investment from your event – every time

TMP Direct Attends New England SOCAP Event

TMP Direct

TMP Direct recently attended the New England SOCAP chapter 2016 kick off event. This event was focused on how to measure customer satisfaction to improve your brand. The panel debated the most effective ways to put Customer Service Scoring to use inan organization providinga variety of insights and optionsto attendees. News & Updates Uncategorized

Shout-out for MoNage and next speaking event

Jon Arnold

Time sure flies, and the Fall 2017 MoNage event is next week in Boston Just doing another shout-out here for the conference, which is now starting to scale as messaging becomes more mainstream. More detail can be found in the Event Calendar section of my site, both about the conference and my speaking spot there next Wednesday.

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Controlling Weather Events is Difficult… But You Can Control Your Service Levels

Insite Managed Solutions

If you have events which can significantly impact your call volumes, then CLICK HERE to schedule a consultation with Insite or give us a call at 239-204-2002. Are You Forecasting for Weather?

Teleopti showcased workforce management at the Moroccan event SICCAM

teleopti

STOCKHOLM, May 23, 2012 — On May 17 and 18, Teleopti proudly took part in the SICCAM forum in Casablanca, focusing on Contact Centres and Customer Relations in Morocco. SICCAM fit perfectly with Teleopti’s plan to enter the Moroccan market with the goal to achieve a comparable success with the one in Middle East, where we since 2006 have managed to get around an 80% market share

How to Receive Voice Call Events for a Call In Progress with Ruby on Rails

Nexmo

The post How to Receive Voice Call Events for a Call In Progress with Ruby on Rails appeared first on Nexmo. This is the second article in a series of “Getting Started with Nexmo Voice APIs and Ruby on Rails” tutorials.

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Our Drivers of the Digital Economy Event - Thanks for Coming All!

Jon Arnold

Just a quick note of thanks and appreciation for all those who came out to our event in downtown Toronto last night. Jeff mentioned that some of the event was live-streamed on Facebook, but I haven't come across that yet - fyi.

Reality Check: Are your customers channels or people?

Call Center Coach

One is they’re able to use all the data in order to prioritize the right people at the right time to intervene and join the conversation – sometimes flagged by high scores of sentiment, high score of VIP status and a change in an event. I’m cursed. Are you?

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My Next Speaking Event: The Digital Experience - Are We There Yet?

Jon Arnold

If you follow me, you'll know May is an unusually busy month - 3 out of town industry events, 2 local speaking events, and 1 music gig with the SIPtones in Indianapolis next Tuesday. Tonight, I'm speaking at Jeff Pulver's networking event here in Toronto about chatbots, AI and enterprise messaging, and we're expecting a big crowd.

Next Speaking Slot - Locknote at the SCTC's Canadian Regional Group Event

Jon Arnold

The event takes place just outside Toronto, and is being run by our CRG - Canadian Regional Group. It's a day-long event, and being titled 2017 Canadian Technology Outlook , we'll be covering a lot of ground. If that's you, and would like to attend, here's the link for the event brochure with the full agenda and registration details. May was my most go-go month ever, and it continues through early June.

Next Up - Speaking at Jeff Pulver's MoNage Networking Event in Toronto

Jon Arnold

For a change, I don't have to travel to speak, and this is actually the first of three events I'll be speaking at over the next few weeks, all in Toronto. Busy is good, and I'm happy to support Jeff Pulver as he works to grow his MoNage event - Messaging on the Net - and build community around the emerging space populated by chatbots, AI, machine learning and enterprise messaging. Jeff and I have been promoting the event privately for a while, and registrations have been strong.

The Customer Service and Experience Summit – a pan-European event focused solely on the changing face of customer experience and customer service

ijgolding

During the last ten years, I have attended many Customer Experience (CX) events around the globe. For the last 8 years, their annual event in the US has received rave reviews from practitioners – it is now coming to Europe!

Forgotten Yet Key Source for Contact Center Best Practices

Call Center Coach

Your solution provider can be a key source for discovering the contact center best practices , so make sure their activity in contact center learning opportunities like networking events and education are part of your decision criteria.

How Top Brands Are Winning with Engaging Social Media Experiences

Call Center Coach

Contact Center Events Contact Center Performance Dan Gingiss social customer care social mediaWith social media your customers are having experiences on their own terms. They are in control. All of their experiences add up to their interpretation of your brand, product and service.

Contact Center Technology Finally Enables You to Be Customer Centric

Call Center Coach

Contact Center Events Contact Center Performance Contact Center Technology Customer Contact Week Nour Addine Ayyoub ZailabDo you remember that joyous feeling when the thing preventing you from having an easier life was removed?

An often unseen yet vital customer experience element

Call Center Coach

Contact Center Events Contact Center Performance Brightlink Carrier Network Joe WhiteCan you hear me? Can you see me? Is it your problem or my problem? Is anyone willing to own the problem?

5 Teams Coca-Cola Created That Blows the Top Off Employee Engagement

Call Center Coach

Who just hosted a fantastic event with CCNG. He opened up this particular event and shared some phenomenal information that I think we need to share and that I want to share that’s why I’m having him on the show.

What’s the difference between customer service and customer experience?

Call Center Coach

Contact Center Events Contact Center Performance Bill Gessert customer experience Customer Service ICSA touch pointSadly, Bill Gessert passed away suddenly on October 3 rd , 2018 – leaving behind his beloved wife, Lisa and four adult children and five grandsons.

Contact Center Nation

Contact Center Pipeline

Call Center Conferences call center call center events contact center leadership developmentContact Center Nation is where passionate fans of the customer experience come to learn, share, connect and collaborate.

Are contact centers making the right chatbot decisions?

Call Center Coach

Contact Center Events Artificial Intelligence Call Center Week chatbots contact center conferences Jamasen Rodriguez Kylie.aiWhen you’re thinking about making the decision to implement chatbots in your contact center, how should you start?

See You At Customer Contact Week For Discussions, Demos, and Copper Mules

Callminer

See our day-by-day schedule of events during CCW below. CallMiner will host a Meet the Customer event to speak with Emily Deragon, Senior Solutions Manager of Speech Analytics at SiriusXM in CallMiner booth #314 from 9:50-10:50 a.m.,

See You At Contact Center Week For Discussions, Demos, and Copper Mules

Callminer

See our day-by-day schedule of events during CCW below. CallMiner will host a Meet the Customer event to speak with Emily Deragon, Senior Solutions Manager of Speech Analytics at SiriusXM in CallMiner booth #314 from 9:50-10:50 a.m.,