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Conferences in Crisis: What’s Missing in the CX Event Experience?

CCNG

Without experienced curators, events lose their heart, leaving attendees feeling underwhelmed and, often, like they’re wasting their time. When content is shaped more by what sponsors want to push than what attendees need to hear, the event quickly loses its appeal. The result? So, What Can Be Done?

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Why Your Search Bar Isn’t Enough: The Real Difference Between a KnowledgeBase and a Knowledge Management System

CCNG

Vicki Brackett is a contact center industry veteran, a long time CCNG member and regular contributor in member programs and events. Whether your organization prioritizes speed, process, or risk management, with the right tools, your contact center can move beyond outdated document holders and into a future of efficiency and engagement.

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Where to be: The must-attend events for customer revenue leaders in the second half of 2025

ChurnZero

Quick Summary: Customer success events in 2025 are back in full force, with top picks covering AI innovation, GTM strategy, and post-sale growth. In-person events are officially back, and not surprisingly, CS is leading the charge. Customer growth professionals don’t just attend conferences, they energize them. This year’s focus?

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Let’s Play 20 Customer Experience (CX) Questions – Part TWO

ShepHyken

However, I was a magician working atprivate parties, comedy clubs, and corporate events during my high school and college years. What did you do before you got into CX? Ive been in the customer service and CX business since less than a year out of college. I loved to be amazing for my audiences. What is the latest breaking news in CX?

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Your Expert Guide to CX Orchestration & Enhancing Customer Journeys

Speaker: Keith Kmett, Principal CX Advisor at Medallia

📈 Don't miss out on this exclusive event! . 🗺 Practical Use Case: Learn practical strategies and techniques for implementing CX orchestration to enhance your customer journeys. This will include a real-world example and actionable steps that you can take to apply orchestration in your own organization.

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Build generative AI applications quickly with Amazon Bedrock IDE in Amazon SageMaker Unified Studio

AWS Machine Learning

Prompt 2: Were there any major world events in 2016 affecting the sale of Vegetables? Prompt 2: Can you identify any major events that may have affected the sales revenue of Baby Food? What about any product reviews that may reflect the trends in revenue? Use order dates and news article publishing dates as you look for trends.

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Building Brand Reputation Through Customer Experience with Ray Titus

ShepHyken

This could mean supporting Little League teams, participating in school events, or helping with local charities. Every person in the company must be trained and equipped to be the “CEO of the Moment” because a single moment can make or break the brand’s reputation.

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Reimagining CX: How to Implement Effective AI-Driven Transformations

Speaker: Steve Pappas, Chief Strategist, Startup and Early Stage Growth Advisor, Keynote Speaker, CX Podcaster

Don't miss this exclusive event! Register today and receive FREE GIFTS from Steve after the webinar! 🗓 Thursday, January 11th, 2024 at 9:30am PST, 12:30pm EST, 5:30pm GMT

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Cold Calling Tips and Tricks

However, there is also strong evidence which points to the contrary - 78% of decision-makers have taken an appointment or attended an event as a result of a cold call. In fact, less than 2% of today’s cold calls actually result in meetings, and 63% of sales professionals say it’s what they dislike most about their jobs. What’s the verdict?

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Contact Center Virtual Summit: July 7 - 27, 2019

This event will bring together the best contact center experts and hottest tools in the industry for you to optimize performance, hire right, and retain your best agents. Don't miss the opportunity to have all your leaders attend this event at no cost to you! DISCOVER HIGH AGENT PERFORMANCE OPTIMIZATION SECRETS. How to Hire Right.

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Future-Proof Your L&D With New Tech and Gamification

Speaker: Karl Kapp, Ed.D., Professor of Instructional Design and Technology

Between new technologies and unpredictable events worldwide, it can be difficult to know what challenges we should be ready for. We all know that L&D organizations need to be ready for the future, but what does being future-proof actually look like?

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The Truth About Customer Journey Mapping

Speaker: Dave Seaton, CEO of Seaton CX

You'll walk away with a deep understanding of: What a customer journey map is, and why it's important for success 🎯 The 5 key elements that must be on every map 🔑 How to create a customer journey map that truly drives change 📈 You won't want to miss this event! Register today to save your seat!

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How to Optimize Call Monitoring: Automate QA and Elevate Customer Experience

Speaker: Laura Noonan, Chief Revenue Officer at CallFinder + Angie Kronlage, Director of Program Success at Working Solutions + April Wiita, Vice President of Program Success at Working Solutions

By attending this exclusive session, you'll walk away with strategies to: Save time, money, and resources by moving beyond manual reviews 🌐 Seize every coaching opportunity with targeted insights 🎯 Retain valuable customers with enhanced service quality 📈 Don't miss this event!

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Is Training the Right Solution?

Speaker: Tim Buteyn

By attending this exclusive session with Tim Buteyn and Becky Lucas, you will: LEARN about the key factors that impact performance and behavior IDENTIFY which factors can be influenced by training EVALUATE the role of training in the solution to address your performance gap You won't want to miss this event! Save your seat and register today!

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Crafting Digital Communication Experiences Your Customers Will Love

Speaker: Hillary Curran, Head of Customer Experience, Guru

Your customer’s expectation — whether reaching out about an issue via chat, completing an online form for an event, phoning a call center, or browsing your website’s resources — is an effortless and efficient information transfer, so they can get back to focusing on their bottom line. So much of today’s customer experience happens online.