Totango

JUNE 19, 2020

Yesterday we hosted the second event in our CXO Series for Customer Success executives. SevenRooms, a SaaS company servicing the restaurant and hospitality industry, shared their story about how they adapted their business and product offering to enable an industry that collapsed overnight. Frontline Foods has raised 9.2

SaaS 62

SaaS Enterprise Technology Accountability 62

Help Scout

MAY 20, 2021

Lincoln Murphy sums up the value that existing customers offer to growing SaaS companies: “The majority of the revenue from your relationship with a customer happens post-sale. Customer events. For example, Ahrefs’s blog post about how to find the keywords your competitors rank for features multiple product screenshots throughout.

SaaS 77

SaaS Marketing Sales 77

SmartKarrot

FEBRUARY 12, 2021

The plethora of solutions or blogs may not be useful when it comes to gaining insight and knowledge. SaaS (software as a service) companies have seen an exponential growth in the business sphere. There is some insightful content around SaaS that can be an inspiration to readers. The 20 Best SaaS Blogs You Must Follow.

SaaS 23

SaaS B2B Metrics Sales 23

CSM Practice

JULY 6, 2020

To many, SaaS has always been tricky, and the current global economic downturn caused by the Coronavirus pandemic has only exacerbated it. At the moment, SaaS companies appear to be under immense financial pressure, resulting in a dramatic increase in vendors seeking guidance on how to adapt, survive, and even thrive during this downturn.

SaaS 71

SaaS Upselling Accountability Sales 71

CustomerSuccessBox

AUGUST 8, 2019

If you own, manage or work for a Software as-a-Service (SaaS) business, you are embroiled in quite a heated competition on a daily basis. Let’s take a look at the purpose of customer success for SaaS businesses. SaaS businesses far and wide are now assigning market resources specifically to attain the goal of customer success.

SaaS 56

SaaS Sales Consulting Consulting 56

ChurnZero

JULY 9, 2020

These SaaS companies offer comprehensive training programs, resources, and events to their customers and even the larger professional community. Nurture with Networking Events. Most companies’ event budget is allocated towards prospecting and brand awareness. Bolster Benefits With Blogs, Resources, and Newsletters.

SaaS 64

SaaS Marketing Upselling Chief Customer Officer 64

CSM Practice

JULY 6, 2020

To many, SaaS has always been tricky, and the current global economic downturn caused by the Coronavirus pandemic has only exacerbated it. At the moment, SaaS companies appear to be under immense financial pressure, resulting in a dramatic increase in vendors seeking guidance on how to adapt, survive, and even thrive during this downturn.

SaaS 71

SaaS Upselling Accountability Sales 71

Totango

JULY 21, 2020

The current COVID-19 pandemic has not been kind to many industries, and SaaS is no exception. In March of this year, SaaS stocks reached a 20 percent decline from their selling highs. Communications SaaS companies have watched the growth rate of subscriptions rise by 1.4X. Stay Agile As a Company.

SaaS 65

SaaS Calibration Enterprise Customer retention 65

ChurnZero

DECEMBER 27, 2019

I f ChurnZero were to release a greatest hits compilation of our top content, milestones, and life events in 2019, this blog post would be it. With over 70+ published blogs this year, we whittled down our list to the ten most popular posts from the ChurnZero team and friends. . Top 10 Blog Posts from 2019 .

Chief Customer Officer 64

Chief Customer Officer SaaS B2B Best practices 64

Totango

AUGUST 23, 2022

By charting the points in your SaaS customers’ journeys, you can plan how to deliver clients’ desired outcomes and satisfying experiences that promote subscription renewals and higher revenue. Touchpoints also include occasions when clients interact with your software app in a SaaS context. Blog content.

B2B 118

B2B Journey mapping SaaS Engineering 118

Totango

MARCH 8, 2022

As customer success management has grown in importance for building SaaS customer loyalty , the number of customer success communities has grown. Participants can learn, collaborate, view exclusive content, and receive announcements about upcoming events and news. Nine Best Customer Success Communities in 2022. CS in Focus.

Best practices 118

Best practices SaaS B2B Marketing 118

Totango

SEPTEMBER 6, 2022

For a SaaS company, an excellent QBR strategy can help you ensure you’re providing a product experience that will make customers want to renew their subscription during renewal time. In this article, we’ll cover the essentials of QBRs and how to make them work for your SaaS business. What Makes a Great QBR?

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SaaS Technical Support Benchmark Accountability 109

Totango

NOVEMBER 8, 2023

Pendo and Mixpanel, two leading solutions in the enterprise software market, give SaaS companies the power to track and analyze product usage across their customer base—creating a rich set of data and insights key to designing, iterating, and improving the customer experience. What is Mixpanel?

Enterprise 94

Enterprise Finance SaaS Analytics 94

Totango

OCTOBER 11, 2021

Setting up a new customer’s account is rightly emphasized as a key part of the onboarding process and a foundation for further SaaS adoption. Increasing and maintaining high adoption rates requires providing customers with the information they need to use your SaaS product wherever they are in their customer journey.

Education 98

Education SaaS Accountability Enterprise 98

Totango

MARCH 8, 2022

Event and Program Manager; and Trish Whitney , VP of Growth Marketing. . General Manager, SaaS Speech Solutions at Microsoft; Senior Vice President: Speech SaaS Platform Solutions at Tellme Networks; Vice President of Sales at Narrative; and Senior Manager, Strategic Alliance Sales & OEM Marketing at IBM. .;

SaaS 88

SaaS Enterprise Sales Marketing 88

LiveChat

NOVEMBER 13, 2018

If you still wonder how to make a great customer success strategy , read the recent post – Customer Success Management in SaaS – LiveChat Team Strategy. Typical tasks of a customer success manager in SaaS. What’s also important in measuring success is that if our CSMs notice drops in events, they quickly pivot the project.

SaaS 54

SaaS Management Feedback Customer Support 54

Totango

OCTOBER 11, 2021

Setting up a new customer’s account is rightly emphasized as a key part of the onboarding process and a foundation for further SaaS adoption. Increasing and maintaining high adoption rates requires providing customers with the information they need to use your SaaS product wherever they are in their customer journey.

Education 79

Education SaaS Accountability Enterprise 79

aircall

OCTOBER 6, 2022

With more than 60% of Spanish businesses turning to SaaS services, according to an IDC study, opening its own office in Madrid will allow Aircall to better respond to local needs, while accelerating demand in the region. As Michael Haske, CEO of Aircall, states: “Spain is a strategic market.

Marketing 62

Marketing SaaS Education CRM 62

Totango

MARCH 24, 2022

Event speakers included: Guy Nirpaz, Founder and CEO, Totango. Carlos Quezada, Head of Customer Success and SaaS Operations, HPE. Global Executive Forum 2022 Delivers Inspiration, Demonstrations & Conversation appeared first on Best Customer Success Blog: Articles for Enterprise Growth. Anne Ting, SVP Marketing , Totango.

Engineering 94

Engineering SaaS Best practices Enterprise 94

ChurnZero

OCTOBER 22, 2021

If you work for a SaaS business, you know word-of-mouth marketing is everything. When we host events, we have content that’s tailored specifically for customers,” says Megan. “We We can be particular about who can attend what event, such as Q&A with our CEO.”. Incentives don’t have to involve monetary gifts. Related Reading.

Customer advocacy 96

Customer advocacy SaaS Benchmark Healthcare 96

Amity

FEBRUARY 18, 2014

While Geoffrey Moore is clear that the Four Gears model applies to consumer markets, as the SaaS business model evolves and industry adopts more of the tactics of consumer markets, it starts to resemble the B2C markets in many ways. I propose a modification of the 4 Gears model to help understand what we are seeing in the SaaS 2.0

B2B 48

B2B SaaS B2C Upselling 48

Totango

JUNE 3, 2022

To help, we’ve created six email templates you can use for a variety of customer events, including: Customer success manager introductions. Invitations to events. Invitation to Event Email Template. An excellent opportunity to engage clients is inviting them to an event, such as a webinar or seminar. Escalations.

Feedback 112

Feedback SaaS Surveys Accountability 112

Totango

FEBRUARY 9, 2022

The contract renewal stage of the customer lifecycle is a critical component of driving retention for SaaS products. Contract renewal is the stage in your SaaS customer’s lifecycle where they decide whether or not to extend a subscription that is about to expire. What Is Contract Renewal? In-App Promotions.

Customer retention 96

Customer retention SaaS Best practices Upselling 96

Amity

DECEMBER 9, 2016

The quotes are used in blog posts, ebooks, on social media, across the website, and in many more locations. In fact, one of Joanna Wiebe’s most successful headline copy tests came out of a result of taking exact wording from a customer’s testimonial: she was able to increase conversions by 103% for one of her SaaS clients.

Marketing 109

Marketing SaaS Sales Surveys 109

ClientSuccess

MARCH 13, 2020

Like many of you, our original plan was to spend this week hanging out with other customer success, SaaS, and cloud folks at the SaaStr Annual conference. . We’ve seen an amazing outpouring of support from the SaaS community. If you know SaaStr, or just SaaS in general, then you know Jason. Aaron Levie, Founder/CEO @Box.

SaaS 52

SaaS Enterprise Healthcare Sales 52

Nicereply

MARCH 23, 2021

For those of you not on Twitter, we’ve also included links to the best customer service podcasts, books, email newsletters, and blogs, so you can follow your favorites without logging on! You can follow his writing on the HelpScout Blog. Subscribe to his blog for great knowledge about elevating your customer service strategy.

Chief Customer Officer 141

Chief Customer Officer Customer Service Consulting Consulting 141

ClientSuccess

MARCH 13, 2020

Like many of you, our original plan was to spend this week hanging out with other customer success, SaaS, and cloud folks at the SaaStr Annual conference. . We’ve seen an amazing outpouring of support from the SaaS community. If you know SaaStr, or just SaaS in general, then you know Jason. Aaron Levie, Founder/CEO @Box.

SaaS 52

SaaS Enterprise Healthcare Sales 52

Totango

SEPTEMBER 30, 2020

Today we are releasing the Early Warning System SuccessBloc, which gives you instant visibility into customer signals and critical events, alerting you to proactively engage when needed. The post Announcing the Early Warning System SuccessBloc appeared first on Best Customer Success Blog | Trends & Articles for Enterprise Growth.

SaaS 62

SaaS Consulting Consulting Enterprise 62

aircall

AUGUST 5, 2022

When it comes to lead-nurturing and follow-up at any SaaS company, it can help to segment leads based on these two metrics: . In the Aircall sales team, we’ve discovered that overly generic lead nurturing, especially at events, is counterproductive. Use events to your advantage. Narrow down lead lifecycles. A sentence like, ‘Mr.

Sales 62

Sales SaaS Marketing Personalization 62

Education Services Group

FEBRUARY 3, 2021

Customer Success as a Service ® provider ESG announces a partnership with inSided, the only Customer Success Community platform for SaaS and subscription-based companies. inSided is the only Customer Success Community platform for SaaS and subscription-based companies. Learn more at esgsuccess.com. About inSided.

Customer advocacy 52

Customer advocacy SaaS Self service Consulting 52

Totango

AUGUST 8, 2021

The first step in building strong SaaS customer engagement is understanding the current customer experience. Once you understand how the customer is using your SaaS product, you can begin to influence their behavior and ensure they continue to see the increasing value. Data-Driven, Goal-Based Engagements.

SaaS 118

SaaS Best practices Metrics Enterprise 118

ClientSuccess

JANUARY 25, 2021

The old adage that ‘your current customers are your best marketing tool’ still holds true, even in the age of digital marketing and SaaS vendors. But taking a creative approach here – aka having a customer and CSM co-present on the value of support during an onboarding exercise – can take your events to the next level.

Customer retention 81

Customer retention Marketing SaaS Accountability 81

CustomerSuccessBox

JUNE 15, 2021

Renewal is an event; it is a transaction, which essentially is going to be reflecting what you’ve done for the customer and what value have you delivered for the customer in the entire year, assuming you have an annual plan. To know more about Saas renewal rate, SaaS renewal rate. The Renewal plan.

SaaS 52

SaaS B2B Best practices Customer Experience 52

aircall

OCTOBER 6, 2022

With technology as one of the national drivers of economic growth, the speed of digitisation of its companies and the unstoppable rates of investment and adoption of SaaS solutions, it is a suitable ecosystem for Aircall. Aircall Officially Opens Its Office in the Spanish Capital appeared first on Aircall Blog. The post Hola, España!

SaaS 62

SaaS Education Marketing Technology 62

CustomerSuccessBox

DECEMBER 6, 2021

In this blog, we bring you to a few of those Customer Success leaders, our very own mentors, and popularly known influencers. His blog is highly credited as one of the richest sources of actionable information and guidance on Customer Success and SaaS growth. Lincoln Murphy. Alex Farmer. Dave Jackson. Jeff Breunsbach.

SaaS 52

SaaS Customer advocacy Coaching B2B 52

CSM Practice

JUNE 6, 2020

The valuation of a SaaS company is based on its recurring revenue stream. SaaS Companies with high renewal rates can generate a regular, predictable recurring revenue stream more efficiently. SaaS Companies with high renewal rates can generate a regular, predictable recurring revenue stream more efficiently.

Metrics 89

Metrics SaaS Accountability Upselling 89

aircall

AUGUST 30, 2022

With Sixième Son, Aircall deploys the first ever comprehensive sonic strategy for a SaaS phone solution. Aircall will use the sonic identity for its on-hold music, ringtones, digital platforms and events. The post Aircall, the phone solution for SMBs, launches its sonic identity with Sixième Son appeared first on Aircall Blog.

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SaaS Call Center Management Marketing 62