Mindtouch

JULY 11, 2018

We’re pleased to share good news: the MindTouch blog has been named a Best Customer Service Blog by CreditDonkey. CreditDonkey, a leading source of financial tips for small businesses, curates this list based on the customer service blogs that are most useful to its audience. CreditDonkey.

Customer Service 59

Customer Service Self service Customer Experience Management 59

ShepHyken

MARCH 3, 2017

This week on our Friends on Friday guest blog post my colleague, Jeff Dahms, explains the importance of encouraging internal collaboration within your organization. These are great strategies to help take care of your internal customers. Cross-departmental collaboration can’t happen unless managers lead by example. Shep Hyken.

Surveys 208

Surveys Feedback Customer Service Management 208

CustomerSuccessBox

SEPTEMBER 20, 2021

Over the last few years, we’ve seen a lot of growth in the Customer Success space, which means there’s now even more content out there on the web for you to research, consume and rely on. Let’s look at the top customer success blogs. As well as their actionable customer success platform they provide a widely respected blog.

SaaS 64

SaaS Customer centricity B2B Best practices 64

ShepHyken

NOVEMBER 7, 2016

Each week I read a number of customer service articles from various online resources. What’s stopping your customers from being loyal? Graham Jones) Most business leaders appreciate that 80% of their profits come from 20% of their customers. My Comment: This is a very interesting way of looking at customer loyalty.

Customer advocacy 311

Customer advocacy Customer Service Marketing Management 311

Transparent BPO

DECEMBER 19, 2019

As the curtain closes on 2019, we wanted to highlight the most popular blog posts of the year. They cover a wide range of topics, from quality monitoring to call center outsourcing to agent training to customer experience and more. Lead Generation. Critical Factors in Outbound Lead Generation Success, Part 1: Agents.

outsourcing 90

outsourcing Contact Center Call Center Metrics 90

ShepHyken

SEPTEMBER 12, 2016

Each week I read a number of customer service articles from various online resources. 8 Etiquette Tips to Inspire Customer Loyalty by Diane Gottsman. Huffington Post) The first step is providing clients with a great product or service. 20 Must-Read Books for Anyone Who Does Customer Service (UPDATED!)

Customer Service 284

Customer Service SaaS Customer Experience Marketing 284

Call Experts

APRIL 8, 2024

We rely heavily on these essential services, from electricity and water to telecommunications and internet services. As a result, for those looking to ensure seamless operations and superior customer service, many companies are deciding to use a call center for utilities as it has proven itself to be quite a powerful tool.

Contact Center 52

Contact Center Customer Service Self service Call Center 52

Call Experts

DECEMBER 29, 2021

At Call Experts, we are dedicated to providing supportive content every week through our contact center blogs. Because contact center blogs can be an essential tool for understanding services from a company and what it might be like as their customer. . What is a call-out line? Keep reading here to learn why.

Contact Center 52

Contact Center Morale Government Healthcare 52

Win the Customer

DECEMBER 25, 2019

The significant benefits of effectively engaging with customers on social channels make the investment worthwhile. “Social care” isn’t anything new, but providing effective multi-channel customer service that includes social care can be pose significant challenges for organizations big and small.

Customer Service 115

Customer Service Advertising Customer Care Customer retention 115

Steve DiGioia

JUNE 12, 2023

Using a customer’s name is a simple yet powerful way to improve their experience with your business. It’s an effective way to make them feel valued and acknowledged, which can lead to increased loyalty and customer satisfaction. When a customer hears their name, it creates a sense of familiarity and personalization.

Personalization 189

Personalization Customer Service Customer Experience 189

Eptica

JANUARY 8, 2020

Date: Thursday, January 9, 2020 Author: Pauline Ashenden - Marketing Manager 2019 in focus: our top 10 blog posts from the year. Why collaboration is key to customer service success In a customer-centric world, meeting consumer expectations is part of everyone’s role. Published on: January 09, 2020.

Customer centricity 65

Customer centricity Self service Marketing Customer Experience 65

TeleDirect

MARCH 4, 2023

How you and your team communicate with your clients and leads will determine your entire bottom line—after all, there’s no quicker way to lose customers and ruin your reputation than by providing poor customer service. It can be, but you have nothing to worry about if you have an excellent customer service strategy.

Customer Service 62

Customer Service Call Center Scripts Call center experience 62

Comm100

JUNE 25, 2020

Before devoting her work full time to technical writing, she managed—among other intriguing things—to serve as a lead programmer at an Inc. It all begs one question, “How do customer service agents speak to customers during these sensitive times?”. Your first priority should always be about your customers’ well-being.

Customer Service 52

Customer Service B2B Sales Customer Care 52

Toister Performance Solutions

SEPTEMBER 28, 2017

Vee Rose used the conference hashtag to tweet a request for customer service leadership book and podcast recommendations. Books for Customer Service Leaders Full disclosure: I've added affiliate links to each book's Amazon page, which means TPS gets a referral fee for each purchase.

Customer Service 49

Customer Service Contact Center Customer centricity Customer Care 49

Beyond Philosophy

MAY 18, 2023

The same goes for customer service representatives. Having a high EQ is vital to customer service. In particular, the EQ of an individual is a crucial indicator of their success when it comes to the emotional management of customers. This example leads nicely into the next EQ Realm, which is….

Management 195

Management Personalization Call Center Customer Experience 195

Fonolo

MAY 10, 2023

Consider attending an industry event if you’d like to sharpen your management and customer service skills. Call Center and Customer Service Conferences If you’re wondering what contact center or customer service industry conferences to attend in 2023, we’ve got you covered! You’ll be glad you did!

Contact Center 87

Contact Center Healthcare Call Center Technology 87

Comm100

SEPTEMBER 4, 2022

Note: This blog post was originally published in January 12th, 2017. Because it is one of our most popular posts, we have updated it to include the latest research, up-to-date statistics and best practices in this topic. 83% of customers expect immediate engage when contacting a company. Live Chat ROI Calculator.

Best practices 98

Best practices Customer Service Abandon rate Benchmark 98

Global Response

OCTOBER 17, 2023

But what’s leading the growth in this sector? Our team has over 40 years of experience managing customer service outsourcing in healthcare and similarly high-touch industries—here’s what you need to consider before you start outsourcing. For many, health-related concerns are an emotional and delicate topic.

Healthcare 62

Healthcare outsourcing Customer Service Real estate 62

Nicereply

MARCH 21, 2023

If AI still needs to be part of your workflow today , you can expect your customer success team to be augmented with a digital assistant tomorrow. Implementing artificial intelligence (AI) in customer service is a rapidly growing trend, with many businesses seeing the advantages of utilizing technology to provide better customer support.

Customer Service 52

Customer Service Chatbots Analytics outsourcing 52

ProProfs Blog

JUNE 26, 2020

That means being consistent at learning and acquiring knowledge can help you shape a customer’s journey better. Learn the commonly used customer service and support lingo. To help you get started, we’ve prepared a small customer support glossary below. Let’s explore the customer support terminology list.

Customer Service 179

Customer Service APIs Customer Support Feedback 179

C3Centricity

FEBRUARY 13, 2024

Last week I spoke about the importance of actioning customer feedback. I want to continue this topic focussing on using the information for continuous improvement of the brands and services you offer. And customers expect businesses to be constantly adapting and preparing for their future needs.

Feedback 90

Feedback Surveys Marketing Customer Experience 90

Toister Performance Solutions

DECEMBER 3, 2020

You've just landed your dream job as a customer service leader. He's the new Director of Customer Experience and Support at NumberBarn , a marketplace for local and toll free phone numbers. I interviewed Watkin to learn what advice he has for new customer service managers. You can hear more on this topic at 15:53.

Customer Service 71

Customer Service Technology Customer Support Management 71

Call Experts

JUNE 15, 2023

We rely heavily on these essential services, from electricity and water to telecommunications and internet services. As a result, for those looking to ensure seamless operations and superior customer service, many companies are deciding to use a call center for utilities as it has proven itself to be quite a powerful tool.

Contact Center 52

Contact Center Customer Service Self service Call Center 52

TechSee

JUNE 25, 2019

A Tata Consultancy Services survey found that 31.7% of major companies around the world are currently using AI customer service technologies, the second most common use of AI after IT. A Tata Consultancy Services survey found that 31.7% Customer-facing AI technologies.

Technology 122

Technology Customer Service Gamification Contact Center 122

Spearline

AUGUST 26, 2021

Excellent customer service is a core component for a business to run successfully. Your agents are your first point of contact for your customers, so first impressions must always be to the best standard. Such an example is just one way that multichannel customer service can help the customer feel less lost.

Customer Service 98

Customer Service Multichannel Telecommunications Call Center 98

Comm100

JULY 20, 2020

Guest blog – Nahla Davies is a software developer and tech writer. Before devoting her work full time to technical writing, she managed—among other intriguing things—to serve as a lead programmer at an Inc. Customers can also get instant responses to urgent queries 24/7 which contributes to a better customer experience.

Chatbots 53

Chatbots Finance Marketing Surveys 53

delighted

MARCH 9, 2021

Exceptional customer service turns new customers into promoters and promoters into returning loyalists. Let’s take a look at additional data behind why improving customer service should always be a foundational business goal. We’ll also provide some tips on building an impeccable customer service strategy.

Customer Service 59

Customer Service Self service Surveys Feedback 59

Comm100

FEBRUARY 2, 2022

Does your customer service team have big plans for 2022? With the turbulence of the pandemic now settling down, there’s no excuse not to begin implementing strategies to improve your customer service and support operations. This empowers agents to work more efficiently while customers receive improved service.

Customer Service 52

Customer Service Chatbots CRM Benchmark 52

Fonolo

SEPTEMBER 11, 2018

We got a lot of feedback on last week’s blog , both in private and in public (see this thread on LinkedIn, for example). Contemplating the eventual fate of humans in the customer service process leads to some spicy conversations. I fully agree that some of those projects can lead to agent replacement. Conclusion.

Customer Service 89

Customer Service Banking Contact Center Call Center 89

Dialer 360

MARCH 20, 2020

Call center blogs and magazines contain highly useful information. In fact, industry top brands can help you get the right knowledge through their blogs and magazines. Best Call Center Blogs And Magazines. Here are 7 Leading call center blogs and magazines that are already most visited in 2020. 3 CSM Magazine.

Call Center 36

Call Center Contact Center voip Consulting 36

Beyond Philosophy

JANUARY 20, 2020

So, if we engage with the salesperson and start saying yes to small things, then some automatic part of us goes, “Oh, I am invested in this topic. The idea behind long-form advertising is if the person is willing to engage with a long-form ad, then it is evidence that they are into it, which leads to more investment. .

Advertising 447

Advertising Telemarketing Consulting Consulting 447

NobelBiz

MAY 14, 2024

Conversational analytics stands as a crucial technology in customer service. It enables businesses to dissect and understand the nuances of their interactions with customers through voice and text. Conversational analytics helps in scoring leads based on their behavior and engagement, improving the efficiency of sales teams.

Analytics 59

Analytics Call Center Contact Center Sales 59

Vonage

JULY 11, 2018

We rarely take immediate action when we read blog posts. Here are seven simple customer service tips you can go use right now. Tip 1 Visualize Great Service. Here's how you can do it, too: 1. Write a short thank you letter to yourself from an imaginary customer. Repeat customers like to be acknowledged.

Customer Service 86

Customer Service CRM Feedback Management 86

ShepHyken

MAY 15, 2020

They didn’t grant me that satisfaction, but Kyle, the incredibly friendly and thorough customer relations professional sent me the replacement part at no extra charge. While I was impressed by Kyle’s service, I’m nervous that the valve will fail again in another year or two. The Obstructed Sporting Event. The Auto Recall.

Contact Center 340

Contact Center outsourcing Quality management Marketing 340

ProProfs Blog

APRIL 24, 2020

We’ve seen popular brands create some of the most memorable and successful customer service stories. Believe it or not, but customer service psychology is one of the driving factors for their success. What is Customer Service Psychology? Recognize & Clearly Define Your Customers’ Needs.

Customer Service 123

Customer Service Feedback Chatbots Surveys 123

Anexa BPO

JANUARY 18, 2022

Accessing customer data at such a granular level can allow you to focus on specific topics, verticals or geographies to tailor your brand even closer to your customers’ expectations. Businesses that utilize customer service outsourcing companies can further enrich their CX activities. Call today – Anexa.

outsourcing 52

outsourcing Customer Service Best practices Feedback 52

TechSee

JULY 17, 2023

Service leaders are increasingly looking towards AI to stay ahead, or even just to stay afloat. Language Models (LLMs) have emerged as a powerful tool with the potential to revolutionize customer service, automating responses, personalizing experiences, and enhancing operational efficiency.

Best practices 109

Best practices Customer centricity Chatbots Education 109