CCNG

FEBRUARY 21, 2024

Your customers already want AI Customer Service. Artificial intelligence (AI) and Generative AI (GenAI) have created a new era of automating the most vital aspects of customer service. The leaders of this space have already explored how AI can improve your organization’s customer service (or support center).

Technology 195

Technology Customer Service Virtual Agent Self service 195

ShepHyken

DECEMBER 28, 2018

This week we feature an article by Pradeep Rathinam who writes about how we must understand what the large population of millennials expect when it comes to customer service. – Shep Hyken. They are literally changing the rules of customer service on the fly. Compare that with 10-15 hours of screen time! Get creative!

Customer Service 243

Customer Service Self service Customer Support Scripts 243

ShepHyken

OCTOBER 19, 2018

For example, algorithms are able to digest complex customer data and provide relevant content to individuals at the right time. AI-driven chatbots are being deployed more and more within customer support functions, but web personalization extends beyond just automated bots. appeared first on Shep Hyken.

Customer Service 276

Customer Service Automotive Chatbots Airlines 276

Fonolo

JANUARY 14, 2020

Which customer service blog posts helped to shape the last decade for you? . When we look back at the customer support industry in 2010, we see a very different beast to the one we work in today. Here, we cover the 20 best customer service blogs and influencers to follow in 2020.

Customer Service 136

Customer Service Chief Customer Officer Contact Center Call Center 136

ShepHyken

JUNE 17, 2016

This week on our Friends on Friday guest blog post my colleague, Ian Landsman writes about the importance of training and preparing customer service representatives to interact with customers. I agree that every employee should go through customer service training, and it should be ongoing. Shep Hyken.

Customer Service 209

Customer Service Education Customer Support Management 209

ShepHyken

JANUARY 5, 2018

Let’s face it, customer service is the lifeline of any company. Of course, getting new customers is just as important, but it’s useless if your customer service experience is suboptimal. According to Forbes , Businesses are losing $62 billion per year through poor customer service. Text Messaging.

Customer Service 201

Customer Service Multi-channel support Customer Experience Personalization 201

ShepHyken

AUGUST 19, 2016

This week on our Friends on Friday guest blog post my colleague, Jack Plantin, writes about the importance of customer support and options we can offer for around the clock support. 24/7 customer support is great to have, but it can expensive and time-consuming for small companies. Shep Hyken. Call centers.

Customer Support 223

Customer Support Banking outsourcing Coaching 223

ShepHyken

NOVEMBER 24, 2017

This week we feature an article by Brooke Harper who writes about the importance of using social media to provide great customer service. If you’re not monitoring what customers are saying about you and your company on social media, what are you waiting for?! – Shep Hyken. Are people asking for customer support?

Customer Service 220

Customer Service B2B B2C Accountability 220

ProProfs Blog

DECEMBER 6, 2019

Customer service and customer support may seem like semantics; even Google does not make a difference in them. Each of these terms is customer-facing disciplines, but they cannot be used in place of the other. Each of these terms is customer-facing disciplines, but they cannot be used in place of the other.

Customer Support 146

Customer Support Customer Service Customer centricity Chatbots 146

ShepHyken

OCTOBER 4, 2019

When businesses actively attend to their customers’ queries, they promise a delightful customer experience. Communicate with your customers, understand their pain points, capture and respond to their feedback, identify where your customer service lacks, and proactively resolve their problems.

Benchmark 299

Benchmark Feedback Customer retention Consulting 299

ShepHyken

DECEMBER 6, 2019

This week we feature an article by Valeriya Yordanova who writes about how customer support agents can deliver the fast and personal customer support that today’s customers demand. Unfamiliar with the concept of waiting, customers want their problems solved now with minimum effort from their side.

Customer Support 177

Customer Support Personalization SaaS Analytics 177

ShepHyken

JULY 22, 2016

This week on our Friends on Friday guest blog post my colleague, Boaz Amidor, shares four techniques that have striking, measurable results when it comes to the efficiency of the Customer Support Program of companies providing online and mobile customer support. Customer support is just like this.

Journey mapping 180

Journey mapping Customer Support Feedback Surveys 180

ShepHyken

JANUARY 13, 2017

This week on our Friends on Friday guest blog post my colleague, Bryan Peterson, shares signs that may indicate it’s time to outsource your customer service. Outsourcing can be a viable alternative and it must be something your customers trust and have confidence in. – Shep Hyken. You’d Like to Save Money.

outsourcing 192

outsourcing Customer Service call center solutions Call Center 192

AnswerConnect

JULY 4, 2023

Have you ever considered outsourcing your customer support? In today’s fast-paced customer-first world, providing excellent customer service is crucial for the success of any organization. Customers expect quick and efficient. The post When is the right time to outsource your customer support?

outsourcing 93

outsourcing Customer Support Customer Service 93

ShepHyken

JANUARY 4, 2019

This week we feature an article by Anand Srinivasan who writes about how important it is to have a properly trained customer service team to ensure business success. – Shep Hyken. Customer service is one of the primary drivers of growth in many organizations. Traits that define a great customer service rep.

Customer Service 194

Customer Service Calibration Feedback Sales 194

ShepHyken

JUNE 29, 2018

This week we feature an article by Laura Bourne who shares four important factors that can help you achieve success and avoid customer service problems. – Shep Hyken. Your most unhappy customers are your greatest source of learning. There is no denying that loyal customers are the bread and butter of an organization.

Customer Service 206

Customer Service Feedback Coaching Management 206

ShepHyken

APRIL 28, 2023

She shares why customer standards matter and how your organization can meet them. Raise your customer service standards. Bell In this article, we’ll discuss the customer service standards customers value the most and how to meet them. Here’s what we’ll cover: What are customer service standards?

Customer Service 161

Customer Service Accountability Self service Customer Support 161

ShepHyken

JUNE 10, 2016

This week on our Friends on Friday guest blog post my colleague, Benny Tjia shares lessons learned from the hospitality industry about creating a customer focused culture. It was roughly about three years ago when I started developing Bornevia, a customer service help desk software, along with my team. Shep Hyken.

Best practices 204

Best practices Customer Service SaaS Education 204

kommunicate

NOVEMBER 16, 2023

But, if your customer service is great, there is a high probability that the sales graph will grow exponentially in the long-term. The post 11 AI Tools For Your Customer Support Team In 2023 appeared first on Kommunicate Blog. On the contrary, you could have a killer product that is outranking [.]

Customer Support 84

Customer Support Sales Marketing Customer Service 84

HelpCrunch

FEBRUARY 16, 2023

These virtual assistants bring solutions for customer service and boost the level of engagement. No matter what niche you are working in, a [ … ] The post Top 9 Chatbot Features to Make Your Customer Support a Success appeared first on HelpCrunch blog.

Chatbots 118

Chatbots Customer Support Customer Service 118

ProProfs Blog

MARCH 27, 2020

Remember when your business had limited platforms, mostly email, mail, and phone support, to help customers reach your brand? No wonder customers today are more concerned about how their customer support experience might turn out with a brand. best customer experience. ”. let’s dive into the details!

Multichannel 158

Multichannel Customer Support Analytics Entertainment 158

BlueOcean

OCTOBER 4, 2023

When one in five of your customers speak something other than English as their first language, providing bilingual customer support is critical. Other Approaches to Bilingual Customer Care Support But, as the title of this blog implies, a live agent model might not be the best option for all of your language requirements.

Customer Support 124

Customer Support Bilingual agents outsourcing Contact Center 124

kommunicate

MARCH 17, 2023

Last Updated on March 17, 2023 A Salesforce research says that 89% of the customers who liked a company’s customer service are likely to make a repeat purchase. The era of “build a great product, market it well, and the customers will come” is over. Customers talk. It is 2023. And, to make matters worse, [.]

Customer Support 105

Customer Support Marketing Customer Service 105

ShepHyken

APRIL 7, 2017

This week on our Friends on Friday guest blog post my colleague, Swati Kungwani, writes about the value of customer complaints to a business. Do you have a standard approach to provide customer support? In essence, customer complaints are the greatest business opportunities. Shep Hyken.

Advertising 270

Advertising B2B Employee engagement CRM 270

NobelBiz

JANUARY 23, 2024

As a call center owner, manager, or supervisor, are you grappling with the challenges of elevating customer satisfaction, retention and boosting lead generation? The answer to these pressing concerns may lie in the transformative power of Customer Support as a Service (CSaaS).

Customer Support 52

Customer Support Contact Center contact center solutions outsourcing 52

ShepHyken

JUNE 1, 2018

This week we feature an article by Jason Grills who discusses the importance of integrating an effective customer support system and how to decide upon live chat software for your organization. – Shep Hyken. Your most unhappy customers are your greatest source of learning” – Bill Gates , Microsoft Founder.

Customer Support 253

Customer Support Sales Marketing B2B 253

AnswerConnect

MARCH 19, 2024

Discover why 24/7 customer service is crucial to stand out and grow your business in 2024. The post How to grow your business with 24/7 customer service. appeared first on AnswerConnect Blog. Looking for the USP to differentiate you from your competitors?

Customer Service 90

Customer Service Answering services Customer Support 90

Zappix

FEBRUARY 1, 2024

In the dynamic customer service landscape, businesses constantly seek innovative ways to enhance efficiency, reduce costs, and elevate customer satisfaction. Enter the era of Digital Self-Service—a transformative solution that addresses these challenges and propels customer support into the future.

Self service 52

Self service Customer Support Average Handle Time Wait times 52

TechSee

AUGUST 14, 2023

TechSee’s Annual Influencer List For a second year, everyone at TechSee is proud and excited to share our annual list of influential leaders in the space of digital customer service. As the Head of Customer Support and Engagement at HotDoc, she is responsible for leading the customer support and engagement strategy.

Customer Service 207

Customer Service Customer centricity Contact Center Consulting 207

Customer Service Life

OCTOBER 13, 2020

It’s a fairly simple set of criteria and I believe that if our customer support team consistently does these things, our company will earn high customer satisfaction marks from our customers. This exercise reminded me of the time when we started this blog back in 2012. History lesson.

Accountability 182

Accountability Customer Service Coaching Contact Center 182

Nicereply

APRIL 6, 2022

In particular, one of the most affected areas by the pandemic is the customer support segment. In this blog, you’ll learn more about the changes in the industry caused by COVID-19 and how you can manage your team better during quarantine. What’s Changed in the Customer Support System?

Customer Support 98

Customer Support Morale Chatbots Wait times 98

aircall

AUGUST 14, 2022

It’s a surefire sign that you’re doing things right, providing a high standard of customer service quality , and delivering a product people want. . But one way to ensure you can scale without compromising on quality is to scale your customer support team too. The Importance of Scaling Customer Support.

Customer Support 117

Customer Support Benchmark CRM Chatbots 117

Hodusoft

MARCH 6, 2024

E-commerce Customer Support: How BPO Can Elevate Your Service Experience Are you an e-commerce business struggling to provide seamless and efficient customer support services? According to a report by Microsoft 95% of consumers consider customer service crucial for brand loyalty.

Customer Support 52

Customer Support Contact center software Business Process Outsourcing Interactive Voice Response 52

OctopusTech

MAY 8, 2021

Customer support Outsourcing is one of the major challenges that seasonal businesses suffer each peak season. Thus, the easiest way to manage a quantum of customer queries is Customer Service Outsourcing to a reliable BPO. You may also look for a change in company for your Customer Support Outsourcing services.

outsourcing 118

outsourcing Customer Support Multichannel Chatbots 118

Comm100

DECEMBER 12, 2023

We all know that the world of customer service and support is constantly on the move. This blog will delve into the top four customer service trends that are expected to take center stage in 2024. In 2024, an essential customer service trend will be balancing automation with the human touch.

Customer Service 78

Customer Service Chatbots APIs Government 78

TechSee

JUNE 16, 2022

Whether they need help setting up a new device or to repair a damaged product, the way in which these interactions are handled are at the heart of customer satisfaction. Eric Esguerra, Vice President, Customer Service & Operations at Miele Canada Ltd. Tom Hinds, SVP Customer Engagement at Advocate Aurora Health.

Customer Service 251

Customer Service Chief Customer Officer Contact Center Consulting 251

Customer Service Life

FEBRUARY 10, 2020

3 Ways to Bridge the Gap From Training to Proficient Customer Service – Early in my career in customer service we had a ticketing system with a “QA” feature and every email new agents composed had to be approved before sending. Beyond “buy 10 get one free”: What is customer loyalty?

Customer Service 149

Customer Service Contact Center Chatbots Customer Experience 149