Benchmark Blog Consulting Presentation 
Beyond Philosophy
SEPTEMBER 15, 2015
In their 15th annual Net Promoter Benchmark Study, he gave a great presentation of some really interesting stats on NPS. Rocks and I will be presenting more information from Satmetrix’s 15th Annual Net Promoter Study in the upcoming webinar: “ 15 Years of Tracking Net Promoter: What Have We Learned? ” Quite a lot, it turns out.
Beyond Philosophy
JANUARY 16, 2019
Some parts of science are presented, reinforced, and secured as fact; these are the trunk and the thick branches coming off the trunk of the tree. If you want to benchmark your organization’s performance in the new world of behavioral economics against other companies, take our short questionnaire. He compares it to a tree.
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Beyond Philosophy
MARCH 7, 2019
I went to a presentation about the results of our research concerning customer satisfaction with some of our key products and services. I was taken by the fact the person presenting was presenting it as if to say, “I don’t know why I bother in presenting this to you.” I stopped her and asked her why.
Beyond Philosophy
FEBRUARY 6, 2019
There is a lack of focus on presenting the business case for your program. As Customer Experience consultants, we see this all the time. If you want to benchmark your organization’s performance in the new world of behavioral economics against other companies, take our short questionnaire.
Beyond Philosophy
MAY 8, 2019
In 2004, I presented to an insurance company in Germany about how they should be evoking the proper emotions in their customers. Once you have the buy-in from your organization, you need to figure out what you need to change in your present experience to evoke these emotions. It was a tough audience. To listen in , please click here.
Beyond Philosophy
JANUARY 28, 2019
However, in our global Customer Experience consultancy, we encourage moving away from segmenting based on how much they spend with you and instead grouping centered on other variables. If you want to benchmark your organization’s performance in the new world of behavioral economics against other companies, take our short questionnaire.
Beyond Philosophy
FEBRUARY 25, 2019
I talk a lot about how people are irrational and have presented evidence for it. A few years ago, we consulted a hospital system that wanted to improve the patient experience. If you want to benchmark your organization’s performance in the new world of behavioral economics against other companies, take our short questionnaire.
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