Banking Consulting Customer Experience Government 
Beyond Philosophy
OCTOBER 31, 2014
Before I explain what I mean by that and how it has to do with Customer Experience, however, let me first tell you where I was born. If people in Bulgaria were given the option to choose to be governed by European or even British politicians over our current ones, I’m sure many would choose to do so. We see it all the time.
Beyond Philosophy
OCTOBER 29, 2014
Before I explain what I mean by that and how it has to do with Customer Experience, however, let me first tell you where I was born. If people in Bulgaria were given the option to choose to be governed by European or even British politicians over our current ones, I’m sure many would choose to do so. We see it all the time.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Beyond Philosophy
MARCH 31, 2020
Whilst, you can’t expect in times like these, an outstanding customer experience, I had a super easy and cost-free experience canceling a number of trips with some organizations and a very difficult experience with others. But there are other, not-travel related customer experience shambles too!
Beyond Philosophy
OCTOBER 6, 2015
Banks lied to us, nearly crashing the world economy and causing the Great Recession. I had thought the banking crisis was the pinnacle of organizational stupidity but then last week we hear Volkswagen (VW) lost 30% of their value. And then he will promise to clear things up. In fact, he already did that. I hate this pattern.
Hero Digital
APRIL 23, 2020
At a time when COVID-19 is having profound implications on all aspects of daily life for people around the world, banks and credit unions, as front-line keepers of financial systems for consumers and small businesses, have a crucial role in ensuring the continued functioning of society. A conversation with Becky Smith, CMO of SECU.
The Northridge Group
APRIL 8, 2024
Organizations (I use this term instead of “companies” because the technology is pervasive, spans commercial, healthcare, government, nonprofit, legal, finance etc.) Investors are flocking to firms who label themselves as AI. Let’s break it down. are simply looking for efficiencies. Full stop.
Beyond Philosophy
JANUARY 16, 2018
To be a truly ‘people first’ enterprise, making both employee experience and customer experience an obsession, culture and operational processes are critical. In 2006, when it was sold to Bank of America, MBNA was an enterprise of 25,000 employees, the U.S.’ My paradigm example is, or was, MBNA America.
Expert insights. Personalized for you.
381 
Let's personalize your content