Hello Customer

JUNE 30, 2022

So, why should your customer feedback process not be seamless and unified? You can integrate the Hello Customer platform with any of your existing systems, to combine customer feedback with other customer data, or trigger surveys automatically after an interaction. Why should you integrate your systems with Hello Customer?

Feedback 52

Feedback APIs CRM Surveys 52

AWS Machine Learning

OCTOBER 30, 2023

It allows developers to build and scale generative AI applications using FMs through an API, without managing infrastructure. Customers are building innovative generative AI applications using Amazon Bedrock APIs using their own proprietary data.

APIs 124

APIs Big data Accountability Enterprise 124

CCNG

JUNE 7, 2023

Continuous Improvement : Chat GPT can learn from interactions and customer feedback, enabling it to continuously improve its responses over time. Language Support : Chat GPT can be trained in multiple languages, enabling contact centers to provide support to customers globally without the need for multilingual agents.

Contact Center 195

Contact Center CCNG APIs Scripts 195

Nicereply

APRIL 8, 2019

Investing in a tool for collecting customer feedback can help you to better understand what customers are asking for. Ultimately, determining whether to build or buy a customer feedback tool comes down to balancing the cost with the benefits of customization. Click To Tweet. Balancing Dreams with Reality: Build vs Buy.

Feedback 81

Feedback Engineering APIs Customer Support 81

Nicereply

JULY 9, 2020

Customer feedback is the backbone of an excellent customer experience. So how can you get that feedback? We’re going to talk about the actual, real-life steps that will enable you to capture customer feedback using Nicereply. you’d like to start gathering feedback with, you’re ready to move on.

Feedback 52

Feedback Surveys Wireless Metrics 52

AWS Machine Learning

NOVEMBER 2, 2023

When students provide answers, the solution provides real-time assessments and offers personalized feedback and guidance for students to improve their answers. Amazon Bedrock is a fully managed service that makes foundation models from leading AI startups and Amazon available via easy-to-use API interfaces.

APIs 103

APIs Education Transportation Accountability 103

AWS Machine Learning

FEBRUARY 29, 2024

The Retrieve and RetrieveAndGenerate APIs allow your applications to directly query the index using a unified and standard syntax without having to learn separate APIs for each different vector database, reducing the need to write custom index queries against your vector store.

APIs 112

APIs Healthcare Scripts Enterprise 112

Lumoa

FEBRUARY 15, 2021

Essentially, an integration makes it possible to connect different tools, APIs, or systems to build more value out of your data. Proactiveness triggering actions in real-time Automatically creating tickets in Zendesk or Salesforce when you receive negative feedback. What is an Integration?

Customer Experience 94

Customer Experience APIs CRM Feedback 94

AWS Machine Learning

MARCH 22, 2023

You can then use your custom model via the Rekognition Custom Labels API and integrate it into your applications. After the model is deployed for inference, you might have to retrain the model when new data becomes available or if feedback is received from real-world inference. Automating the whole workflow can help reduce manual work.

APIs 80

APIs Metrics Engineering Feedback 80

delighted

DECEMBER 3, 2021

Great examples of automated distribution include survey integrations and Application Programming Interface (API) connections. And, setting up APIs can link two applications to one another for data sharing/interacting purposes, making manual uploads a thing of the past. Create custom APIs for more complex use cases. Not to worry!

Surveys 97

Surveys APIs SaaS Engineering 97

AWS Machine Learning

APRIL 24, 2023

In this post, we explore how AWS customer Pro360 used the Amazon Comprehend custom classification API , which enables you to easily build custom text classification models using your business-specific labels without requiring you to learn machine learning (ML), to improve customer experience and reduce operational costs.

APIs 62

APIs Customer Experience Feedback Chatbots 62

Natalie Petouhof

APRIL 7, 2016

Foundational things like: APIs that matter, are easy to integrate and are standards-based. A place where feedback matters and there is an opportunity to explore ideas with like-minded people. It isn’t just about APIs, SDKs or toolkits. They are launching Capital One DevExchange.

APIs 40

APIs Finance Banking Engineering 40

TechSee

MARCH 21, 2024

Frictionless Access: Customers can access the web-based installation guide via QR codes, SMS, emails, or directly through an API, with no download required. Integrated AI and AR: Advanced AI and Augmented Reality (AR) technology guide customer and confirm successful steps in real-time, providing immediate feedback to customers.

Self service 124

Self service APIs Upselling Contact Center 124

AWS Machine Learning

OCTOBER 18, 2023

The solution uses the following services: Amazon API Gateway is a fully managed service that makes it easy for developers to publish, maintain, monitor, and secure APIs at any scale. Purina’s solution is deployed as an API Gateway HTTP endpoint, which routes the requests to obtain pet attributes.

APIs 94

APIs Metrics Consulting Consulting 94

TechSee

JULY 20, 2022

VI’s automated insights are natively integrated across the TechSee platform and can be fully integrated into any business application via API. They can simply upload a photo through a Visual Journey or even your chatbot (using APIs), and VI can visually understand what is wrong. This is AI built for practical impact.

APIs 109

APIs Chatbots Enterprise Interactive Voice Response 109

delighted

MAY 3, 2019

Gathering and analyzing feedback is fundamental to a strong customer experience program. However, all of that feedback is meaningless if you don’t act on that feedback and close the loop with your customers. Klaviyo is a leading ecommerce marketing automation and email platform. Closing the Loop with Delighted + Klaviyo.

Feedback 42

Feedback Marketing Surveys APIs 42

AWS Machine Learning

NOVEMBER 22, 2022

In this post, we describe an approach for analyzing the overall sentiment of customer feedback in near-real time (a few minutes). We also demonstrate how to understand the different sentiments associated with specific entities in the text (such as company, product, person, or brand) directly from the API. Financial institutions.

APIs 68

APIs CRM Feedback B2C 68

delighted

MAY 3, 2019

Gathering and analyzing feedback is fundamental to a strong customer experience program. However, all of that feedback is meaningless if you don’t act on that feedback and close the loop with your customers. Klaviyo is a leading ecommerce marketing automation and email platform. Closing the Loop with Delighted + Klaviyo.

Feedback 40

Feedback Marketing Surveys APIs 40

Nicereply

JUNE 1, 2021

The customer feedback gathered via Nicereply is immediately shared with the team via email so they can follow up with the customer when necessary. The main factors Argeweb focused on were price , API access , and also GDPR compliance. “We These surveys are great because they can quickly provide customer feedback loops.

APIs 99

APIs SaaS Surveys Feedback 99

AWS Machine Learning

JUNE 30, 2022

The corporate portal application makes a private API call using an API Gateway VPC endpoint to create a presigned URL. The API Gateway VPC endpoint “create presigned URL” call is forwarded to the Route 53 inbound resolver on the customer VPC as configured in the corporate DNS. About the Authors.

APIs 79

APIs Enterprise Big data Accountability 79

VirtualPBX

FEBRUARY 16, 2021

This exciting development is currently being tested within VirtualPBX group meetings, and we’re seeing a lot of positive feedback from our meeting participants. With every call you make or receive, digital information passes through some part of the VirtualPBX API. The API lets use handle call information and pass it to your devices.

voip 98

voip APIs CRM Accountability 98

AWS Machine Learning

NOVEMBER 22, 2023

The same Qualcomm AI stack and base AI technology runs on the DL2q instances and Qualcomm edge devices, providing customers a consistent developer experience, with a unified API across their cloud, automotive, personal computer, extended reality, and smartphone development environments. reshape(output_shape) Decode the output produced.

Automotive 101

Automotive APIs Technology Personalization 101

ProProfs Blog

JUNE 26, 2020

Application Program Interface (API). Application Programming Interface (API) is a combination of various protocols, tools, and codes. The function of the API enables apps to communicate with each other. The reports help you measure ratings, read feedback, and more. Agent Performance Report. Agent Role. Eye Catcher.

Customer Service 179

Customer Service APIs Customer Support Feedback 179

AWS Machine Learning

JUNE 15, 2023

We demonstrate how to use the AWS Management Console and Amazon Translate public API to deliver automatic machine batch translation, and analyze the translations between two language pairs: English and Chinese, and English and Spanish. In this post, we present a solution that D2L.ai

APIs 74

APIs Benchmark Best practices Engineering 74

TechSee

SEPTEMBER 21, 2023

This provides a base layer of knowledge and capability that grows with each new interaction, evolving and improving through man-in-the-middle and fully autonomous feedback-improvement loops. You can also use these visual AI models within your own applications via our secure APIs.

Engineering 109

Engineering Enterprise Chatbots Self service 109

COPC

OCTOBER 26, 2023

However, it’s important to note that LLMs lack true comprehension; their responses rely on their training and feedback. Experts interact with the AI, scoring its responses and providing corrective feedback. They respond based on their training and feedback loop, blurring the lines between knowledge and understanding.

Technology 76

Technology Customer Experience APIs Consulting 76

Expivia

AUGUST 4, 2023

We continually tested and tweaked the prompts to improve their effectiveness, incorporating feedback from our QA and customer service teams. The APIs allowed us to automate the scoring of customer interactions at a much larger scale than could ever be achieved manually.

APIs 52

APIs Contact Center Call Center CRM 52

Lumoa

APRIL 17, 2022

Lumoa can now pull your web data through an API, with no fees to setup, and it takes just a few minutes! Lumoa Product News for April 2022 MASSIVE update to the Integrations hub – one click integrations with your favourite apps! Pull reviews from popular places like Facebook , Zendesk, Trustpilot, Amazon, and more!

APIs 83

APIs Surveys Feedback Marketing 83

TeleDirect

DECEMBER 4, 2023

Their innovative APIs and cloud connection services are the perfect tools to improve our fantastic call centers. These channels use API technology to provide voice-led communication across the country and worldwide. That’s why we became Twilio help desk partners.

Customer Service 62

Customer Service APIs call center solutions Contact Center 62

delighted

MAY 25, 2022

G2 is a software and service review solution with nearly 2 million authentic reviews, and we’re partnering to help businesses collect customer reviews by integrating the survey feedback and review collection process into one frictionless flow. Get the G2 API token from the G2 integration hub. Looking for feedback on specific products?

APIs 52

APIs Surveys Feedback Best practices 52

delighted

JULY 27, 2021

By asking your customers directly for product feedback, you’re tapping into customer sentiment towards the core of your business: your product experience. Set custom triggers with the free Delighted Rest API and pre-built integrations. Analyze your feedback with Delighted’s complete suite of reporting features.

Surveys 98

Surveys Marketing APIs Feedback 98

delighted

DECEMBER 5, 2022

Many CX platforms have robust free plans that allow you to capture feedback from your customers or employees, analyze that feedback, and put the insights into action, without spending a dime. In fact, this can help increase response rates because respondents know you’ll be reading and responding to their feedback.

Surveys 90

Surveys Feedback Best practices APIs 90

AWS Machine Learning

APRIL 11, 2023

End-user experience When end-users need to onboard or authenticate themselves on your application, Face Liveness provides the user interface and real-time feedback for the user to quickly capture a short selfie video of moving their face into an oval rendered on their device’s screen.

APIs 77

APIs Accountability Government Healthcare 77

SharpenCX

JUNE 20, 2022

Our flexible APIs offer integrations to best-of-breed conversational dialogue options like Google DialogFlow, NVIDIA Jarvis, and Sonance so you can craft the best experience possible. Our Open APIs already make connections a breeze, but we believe connections shouldn’t require development resources. Beyond Customer Automation.

Call Center 76

Call Center APIs Chatbots Self service 76

Inbenta

APRIL 29, 2020

This short timeframe is made possible by: An API with a multitude of proven functionalities; A proprietary and patented NLP technology developed and perfected over the course of 15 years by our in-house Engineers and Linguists; A well-established development process. How long does it take to deploy an AI chatbot?

Chatbots 140

Chatbots APIs Construction Best practices 140

VirtualPBX

AUGUST 5, 2021

Asking for Feedback. Don’t be shy to ask customers for feedback via text message. You will have the power to fully automate SMS marketing , send an SMS from your CRM , and utilize our API to make a custom Business SMS integration. Furthermore, studies show that more than 60% of people read their text within 5 minutes.

APIs 98

APIs CRM Sales Feedback 98

Spearline

JULY 21, 2022

testingRTC creates faster feedback loops from development to testing. And testingRTC offers multiple ways to export these metrics, from direct collection from webhooks, to downloading results in CSV format using the REST API. Let’s take a look. testingRTC is created specifically for WebRTC. Happy days!

Scripts 98

Scripts APIs Metrics Analytics 98