Hello Customer

JUNE 30, 2022

So, why should your customer feedback process not be seamless and unified? You can integrate the Hello Customer platform with any of your existing systems, to combine customer feedback with other customer data, or trigger surveys automatically after an interaction. Why should you integrate your systems with Hello Customer?

Feedback 52

Feedback APIs CRM Surveys 52

AWS Machine Learning

NOVEMBER 2, 2023

When students provide answers, the solution provides real-time assessments and offers personalized feedback and guidance for students to improve their answers. Amazon Bedrock is a fully managed service that makes foundation models from leading AI startups and Amazon available via easy-to-use API interfaces.

APIs 103

APIs Education Transportation Accountability 103

JustCall

JANUARY 23, 2024

Set Up Your WhatsApp Business Account To begin using WhatsApp for customer service, establish a WhatsApp Business account. Leveraging WhatsApp Business API for Scale The WhatsApp Business API is a game-changer for expanding businesses. This API allows for integration with customer relationship management (CRM) systems.

Customer Service 52

Customer Service APIs Customer Support Metrics 52

AWS Machine Learning

APRIL 24, 2023

In this post, we explore how AWS customer Pro360 used the Amazon Comprehend custom classification API , which enables you to easily build custom text classification models using your business-specific labels without requiring you to learn machine learning (ML), to improve customer experience and reduce operational costs.

APIs 62

APIs Customer Experience Feedback Chatbots 62

AWS Machine Learning

OCTOBER 18, 2023

The solution uses the following services: Amazon API Gateway is a fully managed service that makes it easy for developers to publish, maintain, monitor, and secure APIs at any scale. Purina’s solution is deployed as an API Gateway HTTP endpoint, which routes the requests to obtain pet attributes.

APIs 94

APIs Metrics Consulting Consulting 94

JustCall

JANUARY 23, 2024

It consolidates all incoming messages from your business accounts into a single interface. It can show chats, emails, DMs, and even comments from the linked social accounts. The WhatsApp Shared Inbox is not a single entity but an expansion of WhatsApp Business API’s capabilities. Does Your Business Need a WhatsApp Shared Inbox?

APIs 52

APIs Upselling Accountability Analytics 52

AWS Machine Learning

JUNE 30, 2022

The corporate portal application makes a private API call using an API Gateway VPC endpoint to create a presigned URL. The API Gateway VPC endpoint “create presigned URL” call is forwarded to the Route 53 inbound resolver on the customer VPC as configured in the corporate DNS. About the Authors.

APIs 79

APIs Enterprise Big data Accountability 79

VirtualPBX

FEBRUARY 16, 2021

This exciting development is currently being tested within VirtualPBX group meetings, and we’re seeing a lot of positive feedback from our meeting participants. With every call you make or receive, digital information passes through some part of the VirtualPBX API. The API lets use handle call information and pass it to your devices.

APIs 98

APIs voip CRM Accountability 98

Nicereply

JUNE 1, 2021

The customer feedback gathered via Nicereply is immediately shared with the team via email so they can follow up with the customer when necessary. Argeweb created a test account with the top 5 SaaS suppliers and began testing their capabilities. The main factors Argeweb focused on were price , API access , and also GDPR compliance. “We

APIs 99

APIs SaaS Surveys Feedback 99

AWS Machine Learning

APRIL 11, 2023

One important aspect of this foundation is to organize their AWS environment following a multi-account strategy. In this post, we show how you can extend that architecture to multiple accounts to support multiple LOBs. In this post, we show how you can extend that architecture to multiple accounts to support multiple LOBs.

APIs 70

APIs Accountability Scripts Enterprise 70

delighted

MAY 25, 2022

G2 is a software and service review solution with nearly 2 million authentic reviews, and we’re partnering to help businesses collect customer reviews by integrating the survey feedback and review collection process into one frictionless flow. Get the G2 API token from the G2 integration hub. Looking for feedback on specific products?

APIs 52

APIs Surveys Feedback Best practices 52

AWS Machine Learning

APRIL 11, 2023

However, bad actors increasingly deploy spoof attacks using the user’s face images or videos posted publicly, captured secretly, or created synthetically to gain unauthorized access to the user’s account. This can deter a bad actor using social media pictures of another person to open fraudulent bank accounts.

APIs 77

APIs Accountability Government Healthcare 77

AWS Machine Learning

JUNE 15, 2023

We demonstrate how to use the AWS Management Console and Amazon Translate public API to deliver automatic machine batch translation, and analyze the translations between two language pairs: English and Chinese, and English and Spanish. In this post, we present a solution that D2L.ai

APIs 74

APIs Benchmark Best practices Engineering 74

ProProfs Blog

JUNE 26, 2020

Account Administrator. Account Administrator, also known as Admin, manages and configures the customer support software like live chat or help desk for its team members. Application Program Interface (API). Application Programming Interface (API) is a combination of various protocols, tools, and codes. Agent/User.

Customer Service 179

Customer Service APIs Customer Support Feedback 179

Expivia

AUGUST 4, 2023

Our team spent a substantial amount of time familiarizing themselves with the form and its nuances, ensuring that every detail was accounted for in the automation process. We continually tested and tweaked the prompts to improve their effectiveness, incorporating feedback from our QA and customer service teams.

APIs 52

APIs Contact Center Call Center CRM 52

Nicereply

JANUARY 2, 2023

When our services posts to Facebook, we’re restricted by what they let us do through their API (the connection to them). What to say: Hi Gretl, First of all, I want to apologize for the experience you’ve had getting your account set up. I’ve gone through your account and ensured that there’s no further issues remaining.

Customer Service 105

Customer Service Engineering Accountability Feedback 105

JustCall

DECEMBER 23, 2022

You need to take various parameters into account, such as ease of use, cost, support quality, your use case and product features and capabilities. Feedback on JustCall from Real-World Users. Feedback on RingCentral from Real-World Users. Looking for a reliable and cost-effective 8×8 alternative? RingCentral Pricing Plans.

voip 52

voip APIs CRM Enterprise 52

Hello Customer

APRIL 2, 2020

If you're a longtime customer, you might be familiar with our iceberg philosophy: the feedback you hear directly is just the tip of the iceberg, there's a lot more going on underneath the surface. There's nothing more valuable than open feedback: We've developed some features in Hello Customer specifically to be able to survey employees.

Employee engagement 94

Employee engagement APIs Surveys Feedback 94

Nexmo

JULY 18, 2019

Their mobile application and website are pretty good, but when I saw that YNAB had recently launched an API it made me think about other ways to access the data in my budget. You’ve been able to call your bank to check the balance on your account for years, but that’s not useful for me. project with express and express-ws.

APIs 73

APIs Accountability Banking Engineering 73

AWS Machine Learning

DECEMBER 1, 2023

As a platform administrator, you can use the updated user interface (UI) and APIs to onboard users faster, with the right security settings and infrastructure. Prerequisites to update domains To use these new features, the ML admins must have access to: An AWS account. A SageMaker domain in your selected AWS account.

Enterprise 94

Enterprise APIs Accountability Government 94

JustCall

APRIL 5, 2023

Feedback on Five9 from Real-World Users Five9 Pros Five9 Cons Deployment is quick The software can be complex to use Feature-rich platform The platform sometimes encounters lag when loading and in between calls Prebuilt integrations with popular software like Slack, Zoom, etc.

voip 52

voip Interactive Voice Response APIs Contact Center 52

AWS Machine Learning

JULY 7, 2022

You can use APIs or AWS CloudFormation (see Creating Amazon Lex V2 resources with AWS CloudFormation ) to manage the bot programmatically. For example, consider a situation where you inadvertently introduce a typo in the regular expression used for an account ID slot type, which leads to bot re-prompting the user to provide input again.

Best practices 75

Best practices Metrics APIs Accountability 75

JustCall

JANUARY 27, 2023

Google Voice Is Best-Suited For: Small and mid-sized companies that already have a Google Workspace account. It also provides open APIs, SDKs, and widgets so developers can build their integrations and applications. per user per month Premium – Message, video, and phone features and an open API at $34.99

Interactive Voice Response 52

Interactive Voice Response Call Logging APIs Enterprise 52

NobelBiz

APRIL 23, 2024

Account Setup and Verification : Upon receiving a debt, the agency sets up an account for the debtor and verifies all the details. Call centers are equipped with tools that allow agents to quickly access a debtor’s full account information, ensuring that every interaction is informed and constructive.

Customer centricity 52

Customer centricity Contact Center Technology Telemarketing 52

CustomerSuccessBox

APRIL 3, 2022

Find your access credentials and API key information below. An API key is available under xxxxxxxxxxxxxxxxx Technical Resources Also find the resources for your tech team, if they wish to review. Sharing 3 months Product RoadmapTake your feedback on the product, processes, etc. For the same, you can use the following template.

APIs 52

APIs Accountability SaaS Marketing 52

CustomerSuccessBox

APRIL 19, 2021

It would be great if you could rely directly on customer feedback to understand their satisfaction levels but more often than not these satisfaction surveys are lagging indicators. Statistics reveal only 4% of unhappy customers actually bother to take up customer feedback surveys. By then 50% of your customer base has already churned.

Customer retention 52

Customer retention SaaS APIs Metrics 52

AWS Machine Learning

SEPTEMBER 1, 2023

Each business unit has each own set of development (automated model training and building), preproduction (automatic testing), and production (model deployment and serving) accounts to productionize ML use cases, which retrieve data from a centralized or decentralized data lake or data mesh, respectively.

Engineering 103

Engineering Accountability Construction APIs 103

Nicereply

JULY 7, 2020

You need to consider the features you need, the scope of your feedback program, the price you are willing to pay as well as compatibility with your current tech-stack. Zendesk’s app marketplace boasts an impressive list of 83 different apps in the Survey & Feedback category alone. Comparing Zendesk-compatible CSAT solutions.

Surveys 98

Surveys Feedback Metrics APIs 98

AWS Machine Learning

FEBRUARY 6, 2023

Tasks like account balance lookups are completed in seconds, a 90% reduction in time compared to WaFd’s legacy system. How Talkdesk integrates with Amazon Lex When the call reaches Talkdesk Virtual Agent , Talkdesk uses the continuous streaming capability of the Amazon Lex API to enable conversation with the Amazon Lex bot.

Cloud contact 68

Cloud contact Self service Contact Center Virtual Agent 68

JustCall

JANUARY 23, 2024

The WhatsApp Business API allows companies to send messages to initiate conversations with users. Account Activation Message Your user expects a confirmation message after activating their account. Your account is now activated. Please submit your feedback here <link> ” 8. Hi <user name>!

Accountability 52

Accountability APIs Feedback Sales 52

JustCall

APRIL 12, 2023

Premium – Message, video, and phone features and an open API at $34.99 Ultimate – Message, video, and phone features and an open API at $49.99 Built-in task management – Task management is a part of Chanty , making it more than a communication platform. Voice messages – Send voice messages to team members through the app.

Enterprise 52

Enterprise APIs Contact Center Feedback 52

AWS Machine Learning

AUGUST 30, 2023

Our latest QnABot releases, v5.4.0+, can now use an LLM to disambiguate customer questions by taking conversational context into account, dynamically generating answers from relevant FAQs or Amazon Kendra search results and document passages. Review your options from the qnabot-on-aws-plugin-samples repository README.

Self service 103

Self service APIs Transportation Contact Center 103

AWS Machine Learning

NOVEMBER 22, 2023

Iterate Frequently with Feedback Mechanisms As your document processing workload evolves, ensure your operational strategies adapt in sync and look for opportunities to improve them: Make frequent, small, reversible changes – Design workloads to allow components to be updated regularly to increase the flow of beneficial changes into your workload.

Best practices 84

Best practices Metrics Feedback Enterprise 84

JustCall

JANUARY 20, 2023

Feedback on JustCall from Real-World Users First Review : “Best call and SMS application for Zoho.” per user per month Premium – Message, video, and phone features and an open API at $34.99 per user per month Ultimate – Message, video, and phone features and an open API at $49.99

Interactive Voice Response 52

Interactive Voice Response Enterprise APIs voip 52

AWS Machine Learning

MAY 16, 2023

has also undergone further fine-tuning via a small amount of feedback data. model = Model( image_uri=image_uri, model_data=model_uri, role=aws_role, predictor_cls=Predictor, name=endpoint_name, ) # Set the serializer/deserializer used to run inference through the sagemaker API. The inference script is prepacked with the model artifact.

Chatbots 85

Chatbots Scripts APIs Feedback 85

JustCall

JANUARY 29, 2024

JustCall offers a 14-day free trial , which gives you a lot more time to take feedback from your teams and make the right decision. Free trial: Kixie offers a 7-day free trial, which is not enough time to explore a platform (especially if you work Mon-Fri). What is JustCall Sales Dialer?

Sales 52

Sales APIs Analytics Abandon rate 52

AWS Machine Learning

JUNE 24, 2022

In a previous post , we talked about analyzing and tagging assets stored in Veeva Vault PromoMats using Amazon AI services and the Veeva Vault Platform’s APIs. In addition to the no-code interface, Amazon AppFlow supports configuration via API, AWS CLI, and AWS CloudFormation interfaces. You can visualize these records using Kibana.

APIs 72

APIs Healthcare SaaS Engineering 72