JustCall

APRIL 5, 2023

Moreover, JustCall users in the Premium and Custom plans get API and webhook access, which allows them to build bespoke solutions. Businesses can use the easy-to-use OTP API system that enables developers to set up and implement 2FA functionalities for web and mobile apps. The same concept applies to contact centers as well.

Interactive Voice Response 52

Interactive Voice Response Contact Center APIs Analytics 52

JustCall

MAY 1, 2023

Users can also access conference call logs, notes, dispositions, and reports. Conference calling is available only in Professional and Enterprise Plans. This feedback is then recorded in the analytics dashboard to assess agent performance. Number of participants is restricted to 40 in the Professional Plan.

Interactive Voice Response 52

Interactive Voice Response Enterprise Call Logging CRM 52

JustCall

APRIL 12, 2023

Look for an alternative that offers APIs to integrate it with other tools you use. Feedback on Chorus.ai Feedback on Revenue.io Compatibility with different platforms Check if the Gong alternative integrates with your sales tools, such as CRM, email, and video conferencing software. Chorus Chorus.ai Though Chorus.ai Pros Chorus.ai

Sales 52

Sales Coaching CRM Contact center software 52

aircall

MAY 3, 2021

An open CTI is a JavaScript API that allows developers to integrate third-party CTI systems. That’s a lot of technical jargon which equates to giving your company the right tools to implement a full-featured call center. Offers a detailed view of sales activity by leveraging call recording and call logging features.

voip 62

voip Interactive Voice Response CRM Call Center 62

JustCall

APRIL 5, 2023

Not to forget that those having Premium and Custom plans can request API and Webhook access to do it at their will! Both can lead to a better customer experience through features such as intelligent call routing and feedback. And workflows can be put in place for special cases, such as feedback or repeat orders.

Interactive Voice Response 52

Interactive Voice Response CRM Multi-channel support Analytics 52

Tenfold - Contact Center Blog

DECEMBER 28, 2017

The Common server functions provided by CTI applications are: Call routing, advanced call reporting functions, and voice recording integration. CTI offers simple APIs, allowing you to integrate it with existing software like your CRM, helpdesk and database. Calls can be routed to the appropriate agent group for better response.

call center workforce 54

call center workforce Call Center Technology Management 54

JustCall

JANUARY 23, 2023

Call queues – Place customer calls on hold when all agents are busy and route these calls in an orderly manner as agents get free. Call forwarding – Forward incoming calls to any number or voicemail. per user per month Premium – Message, video, and phone features and an open API at $34.99

Call Logging 10

Call Logging voip Interactive Voice Response Enterprise 10

JustCall

JANUARY 19, 2023

This tool also comes with a built-in translator, which translates phone calls in real-time. To use WhatsApp for larger businesses, go on over to Business API where you can send messages with images, videos, and GIFs. Nextiva CRM: You can easily keep customer data in front of your agents with Nextiva’s built-in CRM. 5 Capterra– 4.1/5

voip 52

voip CRM Interactive Voice Response Enterprise 52