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Secure Unified Comms for Healthcare: How to be the Salesforce in a Siebel World

Revation Systems

In its first 10 years, Siebel experienced massive growth and success, even recognized by Fortune magazine as the fastest-growing American company in 1999. The healthcare industry is not exempt from this notion, particularly when it comes to patient/provider communications. Keeping Confidential Data Private.

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Common Mistakes Businesses Make When Evaluating & Improving Customer Experience

customer sure

This is an interesting, much-debated topic that our CEO, Guy Letts, shared his views on with 360 Magazine recently. Our Senior Account Manager, Darren Wake, explains: “Amazon is a classic example. Many companies are daunted by qualitative feedback and unsure how to analyse it or what to do with it – and we can help with that too.

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Contact Center Fraud: A Guide to Identification and Prevention

CSM Magazine

Contact center fraud occurs when malicious actors deceive contact center agents or manipulate self-service channels to gain unauthorized access to sensitive information, manipulate accounts or commit other illicit activities. This can involve combining something the user knows (password), has (token), and is (biometric).

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Is Consumer Services a Good Career Path?

CSM Magazine

This sector spans grocery stores, restaurants, healthcare, and more. Here’s why it could be a smart move: Job Guarantee: Consumer services provide robust job security due to their essential nature in daily life, like healthcare and banking. Whether small or large, they aim to satisfy end users through services.

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Ensuring Patient Privacy: The Importance of HIPAA Compliance in Medical App Development

CSM Magazine

The creation of medical applications aiming at enhancing patient care, optimizing workflows, and raising engagement among patients has significantly increased as the need for healthcare services rises. Secondly, HIPAA compliance also fosters confidence and trust among patients and healthcare professionals.

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Brand Move Roundup – March 24, 2020

C Space

The magazine was available free throughout the region of Lombardy, one of the first and most severely hit by the COVID-19 outbreak. Listings magazine Time Out ’s London edition, previously handed out free to commuters, has gone digital-only – and temporarily rebranded as Time In.

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Specsavers Selects Link Mobility to Transform Its Conversational Messaging

CSM Magazine

Following a competitive procurement process, LINK Mobility Europe’s leading provider of mobile messaging communications, today announces it has signed a long-term strategic partnership with Specsavers, a leader in optometry, audiology, and healthcare services. LINK is listed on the Oslo Stock Exchange under the ticker LINK. About Specsavers.