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The Power of AI Technology and the Call Center Industry

Outsource Consultants

A variety of AI technologies are being integrated into the call center industry, from Interactive Voice Response systems to chatbots and AI-assisted agents. Generative AI is most attractive because it uses feedback from responses to output in order to handle complex inquiries better.

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Guest Blog: 5 Ways To Leverage Technology For A Better Customer Experience

ShepHyken

This week we feature an article by Rahul Varshneya whos writes about how technology innovations are continuously improving the customer experience. So, what part does technology play in this? Technology (or the ease of access to it) opens up options for people; they can take their business anywhere they want. .

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Guest Blog: Customer Feedback Loops – 3 Examples & Strategies

ShepHyken

This week we feature an article by Agi Marx who shares 3 ways to close the customer feedback loop to prevent churn and increase revenue. – Shep Hyken. What is the customer feedback loop? Customer feedback loop is the practice of responding to customers meaningfully when they leave feedback.

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The Future of Debt Collection Agencies: Contact Center Technology and Customer-Centric Strategies

NobelBiz

Traditional collection methods, such as persistent phone calls and letters, are making way for more nuanced, technology-driven, and customer-oriented strategies. This evolution reflects broader trends in consumer behavior, regulatory environments, and technological advancements.

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Does Your Training Account for How Customer Service Agents Learn?

Vistio

Instead, companies must look to innovative contact center technology solutions like Vistio, which offers next-best-action guidance and automation, to prepare their customer service agents fully. It emphasizes setting specific goals, using focused and repetitive actions, and applying feedback to bring about continuous improvement.

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Learn How to Get Customer Feedback Easily and Efficiently

Totango

Knowing how to get customer feedback can be tricky. First, there is the challenge of getting customers to share feedback. Even when you collect customer feedback, it may be gathered through different channels, stored in different data silos, and never coordinated and analyzed in an organized and actionable way.

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Enhancing Customer Service with AI Technology

CSM Magazine

In this article we’ll explore ways in which AI can be used to enhance customer service and how call center agents can benefit from this innovative technology. Chatbots – The first way AI technology can help call center agents deliver better customer service is through chatbots.