Beyond Philosophy

AUGUST 4, 2015

Harvey Mackay, Sales Expert, Author and Columnist. Quality sales cultures are the ones where the Customer comes before the close, like Mackay’s quote indicates here. Ricoh Canada has a real world example of making this kind of change to their sales driven culture and making it work. In many ways, this is smart.

Sales 398

Sales Customer centricity Customer Experience Accountability 398

ShepHyken

NOVEMBER 24, 2017

If your services fall under the B2B umbrella, for example, your customers are more likely to engage with you on LinkedIn as opposed to in B2C businesses. technical, account, and payment issues first, followed by more minor concerns—and assign tickets to them. Great Social Media Examples. Then try asking them, through a survey.

Customer Service 221

Customer Service B2B B2C Accountability 221

ShepHyken

JUNE 28, 2019

In the contact center industry, for example, there are fewer phone conversations going into customer support centers than in the past. Accountants today couldn’t imagine performing their job without some form of calculator. In fact, who would trust an accountant who did not use a machine to supplement their skills?

Contact Center 281

Contact Center Self service Banking Airlines 281

aircall

OCTOBER 17, 2022

As your start planning for the coming year, optimizing your sales win rate is probably a top priority. How to Define Your Sales Win Rate. As our partners at Richpanel share, “Win rate is not just a sales team’s metric. How is sales win rate calculated? . Why You Should Prioritize Your Sales Win Rate.

Sales 117

Sales Gamification Metrics Accountability 117

ShepHyken

NOVEMBER 29, 2019

By using social accounts for addressing all kinds of customer queries, companies are expanding their customer experience strategy. . Brands like Starbucks use their parent Twitter account to address complaints and generally talk to customers. Netflix has a dedicated Twitter account called NetflixHelps to respond to customer complaints.

Technology 332

Technology Customer Experience Complaint resolution Gamification 332

Nicereply

SEPTEMBER 6, 2022

That’s why we’ve rounded up this handy list, so you have all top customer support blogs published (so far) in 2022 in one accessible place. Most of these blogs allow you to subscribe to their newsletters and publish new content regularly. 2022’s top customer service blogs. 2022’s top customer service blogs.

Customer Service 97

Customer Service Complaint resolution Agent burnout Customer Support 97

Totango

DECEMBER 7, 2023

Merging sales and customer success (CS) is a delicate art that is often challenging but necessary for driving business results and creating a frictionless customer journey. Teaming leaders from each of these functions to focus on a respective industry, these “pods” work together to build deep knowledge and vertical expertise.

Sales 90

Sales Enterprise Best practices Metrics 90

ShepHyken

JULY 26, 2019

A sum of every interaction a customer has with a business this includes both pre and post-sales. So for this, you need to take certain pointers into account such as: Competitive insight. A few days back I happened to stumble upon an interesting example that is best suited here. Consumer research. Marketplace data.

Customer Experience 289

Customer Experience Feedback Customer centricity Customer retention 289

JivoChat

APRIL 11, 2021

13 Best Welcome Message Examples. Here are 13 examples of how to do more with your business welcome messages. 13 Best Welcome Message Examples. These 13 welcome message examples will take a look at the best of the bunch. It also gives you a unique opportunity to provide them with an incentivized offer to boost sales.

Sales 52

Sales Chatbots Best practices Personalization 52

Nicereply

NOVEMBER 21, 2023

NPS = (% of responses who are promoters) – (% of responses who are detractors) For example, if you received 100 responses back from a recent NPS survey question, where 40 of them responded as Promoters, 30 were Passives and 30 were Detractors, then your NPS calculation would be 40 minus 30, for a score of 10.

Surveys 59

Surveys B2B Feedback Education 59

JivoChat

JUNE 5, 2023

To help you with that, what about getting inspired by the best ecommerce online store examples? Your ecommerce online store must have a responsive design, otherwise, you can lose sales. It helps, for example, to be able to identify it even without seeing the company’s name. 20 Ecommerce Online Store Examples 1.

Analytics 75

Analytics Marketing B2B Sales 75

CSM Magazine

JULY 17, 2023

If you are a business owner that does not have a blog, it is time to change that. All you need to do is purchase WordPress hosting , install WordPress on your hosting account and get to work. Now that we have that out of the way, let’s cover the most important advantages of having a blog.

Entertainment 52

Entertainment Engineering Advertising Marketing 52

Integrity Solutions

JULY 20, 2021

In many ways, building sales confidence is about expanding belief boundaries, addressing some underlying perceptions and providing the type of sales training and coaching that maximizes strengths, encourages risk taking and helps your customers think differently. Building Sales Competence Builds Sales Confidence.

Sales 120

Sales Coaching B2B Personalization 120

Nicereply

MARCH 16, 2022

Some treat Customer Experience as a synonym to Customer Success, others see Success and Support as part of the CX team, and still, others prefer it reports into Sales as a way to increase upsells and renewals. She had a very unique solution to this structure: incorporating Sales into the Customer Experience team.

Sales 111

Sales Customer Experience Upselling Self service 111

Totango

MAY 17, 2023

When it comes to understanding customer needs, marketing, sales, and CS teams are the experts, so it’s on us to work together to define today’s most valuable growth opportunities. More than half raised hands for sales and the CRO, and when asked if they felt the relationship with product teams could be enhanced, even more hands shot up.

Sales 107

Sales Marketing Metrics APIs 107

Integrity Solutions

AUGUST 13, 2021

Great sales team coaching takes specific knowledge and functional expertise to build a successful team. On their own, these aren’t enough to bring out the best in their sales teams and help them achieve their full performance potential. Emotional and Social Intelligence for Sales Coaches. Here’s why.

Coaching 108

Coaching Sales Construction Accountability 108

ShepHyken

MAY 25, 2018

For example, if a customer is angry, next-best action ensures you don’t try to sell them something on any channel – they likely won’t respond, and you’ll just seem tone-deaf. What happens is an organization builds strategies to control how they interact with customers in certain situations, like retention, sales, service, risk, etc.

Call Center 185

Call Center Customer retention Upselling Advertising 185

Nicereply

NOVEMBER 28, 2022

Let’s explore what website surveys are all about and what are some of the best examples of questions you can ask your customers through website surveys. That ultimately leads to increased conversions and sales. Website survey questions examples. How much do you find our blog posts informative? What are website surveys?

Surveys 52

Surveys Feedback Customer effort SaaS 52

ProProfs Blog

DECEMBER 30, 2021

In this blog, we have covered everything about psychographic segmentation to help you understand your customers better. A psychographic segment example could be a student interested in purchasing an online course. For example, you want to create psychographic profiles for Survey software users. Take a look.

Surveys 78

Surveys Brand ambassadors Advertising Marketing 78

Nicereply

MARCH 9, 2021

To help you dig through the noise and find the actually helpful use-cases for automation, we’ve gathered seven practical examples of customer support teams using automation. For example, once I’d uploaded my first activity, Strava reminded me to sync my heart rate monitor. Onboarding with Proactive Emails.

Customer Support 105

Customer Support Feedback Service level Engineering 105

JustCall

APRIL 13, 2020

Start with your remote sales teams, first. In this blog, we will share some hacks and tips sales teams can follow, as they work from home. We spoke to a few leaders and experts from across industries to understand what remote sales practices, and hacks they are using. Tips, Tricks, and Hacks for Remote Selling.

Sales 98

Sales CRM Chatbots Analytics 98

JustCall

FEBRUARY 28, 2020

Or, Are you looking for an Account Manager job description that can take you through your interview? Well, whether you yourself are going to take up the role of an Account Manager or you are looking out for hiring one. This blog post will give you a complete idea of an Account Manager job description.

Accountability 52

Accountability Management Finance Upselling 52

aircall

OCTOBER 6, 2021

One of the best strategies for increasing engagement and retention is to refine your sales onboarding process. In this article, we’ll look at effective sales onboarding and how it can fundamentally improve the new hire experience for your sales professionals. Defining Effective Sales Onboarding.

Sales 117

Sales Scripts Best practices Feedback 117

ChurnZero

DECEMBER 21, 2023

Designing a successful post-sale strategy requires choices, says CXology’s Tim Conder. You can find even more of Tim’s answers on the CXology blog here. You can find even more of Tim’s answers on the CXology blog here. For example, email, video calls, QBRs? Here’s the webinar in full.

Sales 52

Sales Accountability Advertising Marketing 52

aircall

FEBRUARY 6, 2023

But what else can it bring to the table when it comes to driving sales and team performance ? All these conversations automatically link to the relevant account owner in your CRM. That way, customer and sales narratives can be managed in real-time together, allowing salespeople to easily develop insights.

CRM 62

CRM Sales Chatbots Upselling 62

ProProfs Blog

DECEMBER 24, 2019

What makes live chat scripts so important for sales and customer service? Now, to help you get the most out of the use of live chat scripts, we’ve prepared a thorough example-based guide for diverse situations that live chat agents frequently deal with. Useful Customer Service Scripts Templates And Examples. General Greeting.

Scripts 133

Scripts Sales Customer Service Accountability 133

Balto

OCTOBER 17, 2023

This means that when you’re creating your marketing campaigns or sales strategy, you’re putting the needs of those people at the forefront of your mind. In this blog, we’ll introduce you to the concept of the Ideal Customer Profile (ICP), why you should care, and how you can leverage Artificial Intelligence (AI) in creating it.

Sales 52

Sales Healthcare Accountability Marketing 52

CrazyCall

MAY 20, 2019

Especially when you’re working in sales. To help you stay on the front of the race we’ve compiled a list of 97 super-effective sales tips that will help you take your sales skill to the next level. These are sales tips used by top sales gurus who know all the tricks. Sales Tips from Top Sales Gurus.

Sales 123

Sales Coaching Scripts Education 123

aircall

FEBRUARY 16, 2022

And, one of the most powerful ways of doing this is by creating a personalized sales approach. . Here’s why personalization is so important to sales, and how you can go about it, including some advice from our very own sales specialists here at Aircall. . Why Is a Personalized Sales Approach Important?

Personalization 62

Personalization Sales CRM Call Center 62

aircall

OCTOBER 25, 2022

This hard-to-teach sixth sense of sales comes with the intuition of experience. Can these six phone sales tips substitute that experience? For example, according to sales blog, The Pipeline: 80% of sales calls go to voicemail. Overdoing it with the sales enthusiasm. You be the judge.

Sales 62

Sales CRM voip Accountability 62

Balto

OCTOBER 17, 2023

This means that when you’re creating your marketing campaigns or sales strategy, you’re putting the needs of those people at the forefront of your mind. In this blog, we’ll introduce you to the concept of the Ideal Customer Profile (ICP), why you should care, and how you can leverage Artificial Intelligence (AI) in creating it.

Sales 52

Sales Healthcare Accountability Marketing 52

aircall

JUNE 7, 2021

The best product or service in the world will never get off the ground without a high-performance sales team to close its deals. . Developing a team like that requires you to attract and retain top-level sales talent. That means building the best sales compensation model you can to incentivize your sales professionals.

Sales 62

Sales Finance Accountability Best practices 62

aircall

JANUARY 4, 2021

The process for developing a B2B sales prospecting strategy is vastly different than what many long-time salespeople grew accustomed to over the span of their careers. Something that hasn’t changed is that sales prospecting is still an important and necessary part of B2B sales growth. What Is B2B Sales Prospecting?

B2B 71

B2B Sales Best practices voip 71

Nicereply

AUGUST 24, 2022

Therefore, positive customer reviews can help skyrocket your sales. For example, you can use a detailed review to highlight the customer experience or the product’s utility. Here’s an example from Sellfy: Source. Email marketing has always been a trusted channel for businesses to generate leads and make sales.

Sales 59

Sales B2C Surveys Marketing 59

Integrity Solutions

APRIL 5, 2021

This begs the question: Does your team have the confidence and skill to take advantage of these complex sales opportunities? Just like a football team must strengthen its performance to be competitive after moving up to a stronger division, sales teams need to sharpen their capabilities to compete and win in the coming economy.

Sales 62

Sales Accountability Strategic Value B2B 62

JustCall

OCTOBER 27, 2020

In this blog, we will lead you through the different professional voicemail greetings for every situation. With the help of these business voicemail greeting examples, you can optimize your customer experience manifold. Hi, you've reached the (Accounts/Sales/Customer Service) department.

Interactive Voice Response 98

Interactive Voice Response Customer Support Accountability Sales 98

aircall

FEBRUARY 22, 2021

Sales strategy planning can help you meet both short- and long-term sales targets, carrying you through the first 90 days and beyond to successfully achieve your overall business goals. But that doesn’t mean you should shy away from getting the most out of your sales strategy planning phase. Defining Sales Strategy Planning.

Sales 62

Sales call center software Interactive Voice Response Call Center 62