Upstream Works
JANUARY 5, 2022
As we move into 2022, contact centers are facing unique challenges that include both tactical and strategic decision making. Contact center leaders must also be thinking about strategic decisions, such as how the contact center is going to evolve or what CX will need to look like in 2022. Think about CX becoming digital CX.
ShepHyken
FEBRUARY 14, 2022
CMSWire) Today’s top companies rely heavily on human insight to guide their strategies and offerings. By the way, gifting is a power CX and marketing strategy, but that’s for another discussion. The post 5 Top Customer Service Articles of the Week 2-14-2022 appeared first on Shep Hyken. by Janelle Estes.
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ShepHyken
FEBRUARY 28, 2022
2022 – Time to Make the Move Beyond Cx and Ex to Total Experience by Candice Mueller. My Comment: Customer experience (CX) has been at the top of many company’s success strategies for years. However, it is essential to realise that customer service is just a facet of a holistic customer experience strategy.
Tethr
DECEMBER 20, 2021
If you’re looking to breathe new life into your call center quality assurance processes in 2022, look no further. We’ve compiled a few of our favorite strategies below. The first big step to take in 2022 is investing in machine learning for the contact center. Looking for what to avoid? Check out this post. ??).
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However, ABM practitioners have evolved the strategy from development to implementation. So, what does ABM look like in 2022? Instead of wading through a series of vague “how-to kick-start your ABM strategy!” Analysts and professionals alike tend to argue that account based marketing (ABM) is not new.
ShepHyken
DECEMBER 26, 2022
13 Powerful Retention Strategies That Keep Customers Coming Back by Hirsh Goswamy. 2022 Look Back: Most Read Retail CX News of the Year by Retail Customer Experience. My Comment: Here’s a look back at six of the most popular “headlines” in the retail world for 2022. Happy Holidays! Follow on Twitter: @Hyken.
ShepHyken
AUGUST 29, 2022
14 Customer Retention Strategies That Work In 2022 by Toni Matthews-El and Cassie Bottorff. Despite this, customer retention strategies often get ignored in favor of plans geared solely towards brand-new shoppers. With that in mind, this article shares 14 must-know customer retention strategies that will work in 2022.
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In 2022, society has fully immersed itself in the web and all it has to offer - and no one more so than those of Generation Z. With this caveat in mind, read on to learn how to adapt your recruiting strategy to appeal to this pool of potential employees.
Speaker: Karl Kapp, Ed.D., Professor of Instructional Design and Technology
You'll leave this session with a better understanding of: Emerging technologies and their impacts on learning and development Forward-thinking L&D strategies, including new gamification Maintaining employee engagement, even in turbulent times Don't miss this exclusive session - register today!
Advertiser: ZoomInfo
In this eBook, you’ll discover what it takes to develop and drive a successful marketing-led growth strategy. You’ll learn the best growth strategies to: Get your sales and marketing teams aligned. Define and agree on “qualified leads”. Level up your marketing automation. Prepare your organization for automation with AI.
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In this guide, you'll find various findings and suggested strategies for maximizing the customer experience while improving profitability and managing cost. Download today to learn the key steps to improve your customer experience strategy! Survey studies by B2B and B2C CX future strategy
Speaker: Zak Haitkin, Localization Manager
The strategies you can employ to launch a successful localization project. October 13th, 2022 at 12:30 pm PDT, 3:30 pm EDT, 8:30 pm BST In this exclusive webinar with localization manager Zak Haitkin, we'll dive into: The key differences between translation, interpretation, localization, and transcreation.
Advertiser: Vanilla Forums
Together, Vanilla etched out the State of Customer Success in 2022. Don’t finalize your strategy until you’ve read it! What does it look like? How can you prepare? Is your Customer Success team as prepared as they should be? This two-part eBook encompasses all the areas of Customer Success set to change this year.
Speaker: Paul Ellis, Contact Center SME & Business Consultant for One You Love Homecare LLC
Join Paul Ellis, Contact Center SME & Business Consultant for One You Love Homecare LLC, for best practices and leadership strategies to fortify an economy of compassion and genuine empathy in the contact center. May 5th, 2022 at 9:30 am PDT, 12:30 pm EDT, 5:30 pm GMT
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