The ER Strategy 2.0: Small Improvements Add Up

ShepHyken

The article she was referring to was written almost 10 years ago and was about the concept I refer to as the ER strategy. The last two letters of better are E and R, which is where the ER strategy comes from. My suggestion is to have a team meeting to brainstorm different ER strategies.

Guest Post: Reset Buyer Strategy to Drive Post-Pandemic Revival

ShepHyken

He writes about how businesses need to realign their sales and marketing strategies in order to survive a post-pandemic world. Navigating through such uncertain circumstances, companies must remember that they can only survive and thrive by realigning their sales and marketing strategies.

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Tips & strategies for improving customer experience

Callminer

Read this blog to learn how the right tips and strategies can help your organization deliver positive, effective customer experience

3 Strategies to Reduce Work-at-Home Employee Attrition

CCNG

Either way, new strategies are needed that will help employees feel listened to and that their ideas are valid. One strategy to help validate and ultimately retain an employee is to help that employee move up in the organization by utilizing a leadership strategy of “managing up.”

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Should Customer Marketing Align with Customer Success?

With outcomes and metrics that align directly, find out why customer success should be the foundation of a customer marketing strategy. Download the free ebook now!

New Customer Acquisition Strategies: Techniques & Process

LiveVox

Customer priorities have changed, challenging businesses to rethink acquisition tactics and retention strategies. The post New Customer Acquisition Strategies: Techniques & Process appeared first on Livevox.

Omnichannel Strategies Beyond 2020

Aspect

Which brings us to your digital strategy. Having survived the events of this fiscal year are indeed cause to celebrate but also offer incredible insight to your new omnichannel strategy. If you didn’t have an omnichannel strategy coming into 2020, congratulations.

Call center cost reduction strategies

TechSee

Contact center leadership must think strategically and find sustainable call center cost reduction strategies that do not compromise the quality and efficiency of the brand’s service. The Best Call Center Cost Reduction Strategies.

CSM Renewal Survey Strategy

ClientSuccess

Here is the winning CSM renewal survey strategy to use with your customers: Q: Is it your intention to renew your subscription with [product and/or brand]? The post CSM Renewal Survey Strategy appeared first on ClientSuccess.

Customer Journey Survey Strategy

ClientSuccess

Here are six winning customer journey survey strategies to introduce to your customers this year: 1. This survey allows your team to get ahead of renewal risk and/or opportunity to ensure that you and your internal team have enough time to run the appropriate strategies.

Why Product Led Growth is a Customer Success Responsibility

Product Led Growth is fast become a leading business driver in the SaaS world. Find out why your organization should be implementing a product-led growth strategy today, and why customer success should lead it. Download this eBook to learn more!

Customer Experience Strategy Updates for 2021

CX Global Media

Customer Experience Strategy Updates for 2021 – CX Quick Tips on CX Global Media TV with James Dodkins While you might have thought your customer experience strategy updates were over for 2020, James helps you to ring in the new year with different perspectives on common CX discussions.

Align Business, Contact Center and Technology Strategies

Contact Center Pipeline

I’ve been on my soapbox for years touting the importance of aligning the business strategy, the contact center operations strategy, and the contact center technology strategy. Strategies are aligned when: You can map the relationship between business and contact center goals.

Building a Sustainable Strategy for Remote Agents

Contact Center Pipeline

The first half of 2020 will forever be defined by the global response to the novel coronavirus COVID-19. Individuals, businesses and governments worked together to mitigate an unprecedented public health crisis, ensuring human health and safety amid tremendous economic uncertainty.

Planning an Effective Channel Strategy Matters: Here’s Why –

COPC

Service design will be a key component in managing customer contact, making it vital for organizations to plan their channel strategy. ?? Getting channel strategy right can help organizations reduce operational costs and increase customer satisfaction. Planning Channel Strategy.

Managing Product Feedback at Scale

As with all things related to customers, there’s an art and science to effectively dealing with each of their ideas. With so many voices competing for attention, you need a means of effectively dealing with all of the data that will come your way. This practical 26-page eBook provides product managers with the strategies needed to deal with the common pitfalls that come with opening up the inevitable floodgate of data that comes with asking your customers and internal stakeholders for their input. In this eBook, we’ll show you: • How to gather, prioritize, and select the best ideas from your customers and stakeholders, • How to make internal feedback more effective and inclusive, • How to make more strategic product roadmap decisions based on data, not opinions, • How to set expectations for new development both internally and externally. Get your free copy now!

Building a Customer Experience (CX) Strategy

CX Accelerator

However, many are unsure where to start, which leads to a common question, “How do you build a customer experience strategy?” This article will help you understand what a CX strategy is and how to build one by adapting the philosopher Vanilla Ice’s famous words, “. Step One: Stop & Understand Current State Be it a new or seasoned company, before creating a CX strategy to improve your customer’s experience, first create a baseline by understanding your current state.

Rebooting Your Workforce Management Strategy

Contact Center Pipeline

Our workforce management (WFM) landscape is changing at breakneck speed. Many organizations are now 100% work-from-home or have a workforce divided between brick-and-mortar and virtual agents (82% are WFH since July 2020—Gartner).

Customer Experience Touchpoints Strategy

SQM Group

SQM Group’s research reveals that 71% of contact center senior executives strongly agree that improving a contact center’s customer experience is just as important to the organization as revenue and profitability

9 Effective Call Center Strategies to Implement in This Year

Fonolo

The good news is, we’ve done the heavy lifting and rounded up the best strategies to implement in your call center. The post 9 Effective Call Center Strategies to Implement in This Year first appeared on Fonolo.

Managing Product Feedback at Scale

This practical 26-page eBook provides product managers with the strategies needed to deal with the common pitfalls that come with opening up the inevitable floodgate of data that comes with asking your customers and internal stakeholders for their input.

Digital Transformation Strategies for 2022

Upstream Works

Your digital transformation strategy should focus on ongoing change and the transformational shift from analog to digital. Digital transformation will be an ongoing part of your long-term strategy. The post Digital Transformation Strategies for 2022 appeared first on Upstream Works.

5 Strategies for CX Excellence

PeopleMetrics

After writing my book, Listen or Die , which outlined 40 lessons that turns customer feedback into gold, I often got the question: "what are the small handful of strategies that provide the biggest impact or provide the most insight on driving CX excellence?".

3 Strategies to Reduce Work-at-Home Employee Attrition

Virtual Live Labs

Either way, new strategies are needed that will help employees feel listened to and that their ideas are valid. One strategy to help validate and ultimately retain an employee is to help that employee move up in the organization by utilizing a leadership strategy of “managing up.”

Guest Blog: Customer Feedback Loops – 3 Examples & Strategies

ShepHyken

Most companies ask customers for feedback, but when it comes to closing the loop on that feedback, most still use these two rudimentary strategies, if at all: After a customer responds, they send “Thank you, we received your feedback”. How to create a personalized closing the loop strategy? Coming up with a closing the loop strategy. In summary, closing the loop is a critical step in monetizing your customer feedback strategy.

Transforming the Digital Customer Support Journey

This eBook will focus on exploring the process of digital support transformations, including the types of support solutions available that meet customer demands and how to create the best combination for your customer base.

Call Center Coaching Strategies

TeleDirect

Effective Call Center Strategies | Customer Service Tips for Call Centers | Call Center Coaching from TeleDirect. Whether you need customer service tips for call centers, call center improvement strategies or anything else, we’re here for you!

Building a Customer Experience (CX) Strategy

CX Accelerator

However, many are unsure where to start, which leads to a common question, “How do you build a customer experience strategy?”. This article will help you understand what a CX strategy is and how to build one by. Step Two: Align your CX Strategy with Business Objectives.

Building a Customer Experience (CX) Strategy

CX Accelerator

However, many are unsure where to start, which leads to a common question, “How do you build a customer experience strategy?”. This article will help you understand what a CX strategy is and how to build one by. Step Two: Align your CX Strategy with Business Objectives.

Contact Center Digital Transformation Strategy

UJET

The post Contact Center Digital Transformation Strategy appeared first on UJET. This is a guest post by Donna Fluss, the president of DMG Consulting LLC.

What We Learned From Our Own Data-Driven ABM Strategy

ZoomInfo has created the following eBook to help other B2B organizations gain insights on how to launch their own data-driven ABM strategy. In this eBook, we will reveal the good and the bad from our own campaign and highlight some key takeaways on how to improve your ABM strategies moving forward.

Building a successful client engagement strategy

CafeX

The post Building a successful client engagement strategy appeared first on CafeX Challo Client engagement is predicated on advisors cultivating strong relationships with their. clients. Clients expect a high level of communication and personalization from their advisors, and.

Effective Strategies for Managing a Contact Centre

Call Design

Below, we have 4 effective strategies for managing a contact centre. With our consultative approach, Call Design equips and empowers contact centres to develop better management strategies through our various solutions.

Top 10 B2B Customer Retention Strategies?

SmartKarrot

Customer retention is a particularly important concept where businesses use different strategies to retain their existing customers. B2B companies will have to bank on customer retention as a key strategy to achieve long-term growth. Top 10 B2B customer retention strategies.

4 Strategies to Keep Customers Engaged and Coming Back

ShepHyken

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2020 Database Strategies and Contact Acquisition Survey Report

As buyer expectations continue to heighten, marketing and sales teams are feeling pressured to deliver authentic messaging to buyers at every point of their customer journey. This report aims to highlight the current state of B2B database and contact acquisition strategies, and organizations’ goals to leverage data to fuel their go-to-market strategies in 2020 and beyond.

25 Conflict Resolution Strategies for Customer Service

Callminer

The best agents are able to keep their own emotions under control while effectively dissolving tension between themselves and upset customers, but even the best perform better with clear strategies they can leverage.

Technology is Not Strategy

Mindtouch

Some day companies will learn the lesson that technology is not equal to strategy. The field-of-dreams-approach to contact center strategy has absorbed many a contact center dollar in the past, after all, and with little effect.

2021 Customer Loyalty Strategy – Relationships over Transactions

The Petrova Experience

In other words, when thinking about customer loyalty strategy, you need to understand that customers want you to CARE. Because empathy and trust are the basis for relationships / And creating relationships is the core of your 2021 customer loyalty strategy. Customer Experience Strateg

Innovative Strategies for Dissolving Silos and Introducing Effective Collaboration

Guru

The worst moment of working in a silo is realizing that you’re working in a silo. knowledge management

How ZoomInfo Enhances Your ABM Strategy

For marketing teams to develop a successful account-based marketing strategy, they need to ensure good data is housed within its Customer Relationship Management (CRM) software. More specifically, updated data can help organizations outline key accounts for their campaigns. And to begin the targeting process, marketing teams must develop an Ideal Customer Profile (ICP) with appropriate firmographic and behavioral data to ensure they’re going after the correct audience.Download this eBook to learn how to start improving your marketing team's data!