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5 Effective Call Control Strategies for Contact Center Agents

Myra Golden Media

Controlling phone calls; getting your average handle time down, known as AHT, comes down to emotional intelligence. You must understand your customer’s experience and relay that understanding to them. Knowing how they feel and how they see things is crucial.

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The ER Strategy 2.0: Small Improvements Add Up

ShepHyken

The article she was referring to was written almost 10 years ago and was about the concept I refer to as the ER strategy. The last two letters of better are E and R, which is where the ER strategy comes from. My suggestion is to have a team meeting to brainstorm different ER strategies.

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Guest Post: Reset Buyer Strategy to Drive Post-Pandemic Revival

ShepHyken

He writes about how businesses need to realign their sales and marketing strategies in order to survive a post-pandemic world. Navigating through such uncertain circumstances, companies must remember that they can only survive and thrive by realigning their sales and marketing strategies.

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Call Routing: Functionalities, Advantages and Strategies for Contact Centers

Mounim Benharouga

Call Routing: Functionalities, Advantages and Strategies for Contact Centers Published on 02NobelBiz | Blog.

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Localization: Revolutionize Your Global Content Strategy

Speaker: Zak Haitkin, Localization Manager

From broad communication to eLearning and virtual content distinctions to understanding the unique cultural nuances of a new demographic, there are many factors at play when it comes to localization projects at scale. Join this webinar with localization manager Zak Haitkin to dive into the details!

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Tips & strategies for improving customer experience

Callminer

Read this blog to learn how the right tips and strategies can help your organization deliver positive, effective customer experience

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3 Customer Experience Strategy Lessons for 2023

The Petrova Experience

Customer experience strategy guides exceptional experience and bolsters growth. Eliminating fees is part of an overall Citi strategy that focuses on the customer, and the concept of “financial inclusion.”. Ultimately, this strategy drove stock prices up to $70 per share by 2017.

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Strategies for Economic Uncertainty

Concentrix

CX Strategy Experience Design Healthcare Automation & Operations Thought Leadership Retail & eCommerce Technology Strategy Economic UncertaintyExplore how accelerating key initiatives can help your business prepare for challenging economic times.

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Top 2022 Posts on Adopting a Customer First Strategy

C3Centricity

If you’re a regular visitor here, then you know very well the importance of adopting a customer first strategy. Over the years, […] The post Top 2022 Posts on Adopting a Customer First Strategy first appeared on c3centricity.

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25 customer retention strategies to improve CX and reduce churn

Callminer

Read on for our list of strategies to improve CX and boost retention A solid core of loyal customers is essential to any growing company.

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Drips, Bots, and Blogs: A Non-Traditional Approach to Learning Reinforcement

Speaker: Shannon Tipton, Chief Learning Officer, Learning Rebels LLC

Today's work culture requires giving people the ability to control when and where they participate in their professional development. Learn how you can provide valuable, self-directed bites of learning content (and strategies to make that content stick) in this webinar!

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Guest Post: How to Use the Customer Journey to Create an Engaging Affiliate Marketing Strategy

ShepHyken

Developing an affiliate marketing strategy comprises multiple aspects. An affiliate marketing strategy needs to be effective, target well and work well for brands and customers. Customer acquisition, retention, reduced churn rate, improved strategies or more.

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Omnichannel Strategies Beyond 2020

Aspect

Which brings us to your digital strategy. Having survived the events of this fiscal year are indeed cause to celebrate but also offer incredible insight to your new omnichannel strategy. If you didn’t have an omnichannel strategy coming into 2020, congratulations.

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25 strategies to boost patient satisfaction and improve patient experience

Callminer

As patients become more engaged in their healthcare, healthcare providers and organizations, like hospitals, need to care more about patient retention and patient experience. Read more in this blog

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New Customer Acquisition Strategies: Techniques & Process

LiveVox

Customer priorities have changed, challenging businesses to rethink acquisition tactics and retention strategies. The post New Customer Acquisition Strategies: Techniques & Process appeared first on Livevox.

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Is Your L&D Organization Future-Proof?

Speaker: Karl Kapp, Ed.D., Professor of Instructional Design and Technology

If the recent past has taught us anything, it's that L&D organizations need to be nimble, quick, and able to react to both foreseen and unforeseen threats in order to be successful. That means looking to the convergence of technology, learning, and business needs so you can make intelligent, informed decisions regarding both your future and the future of your organization.

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Your 2022 Holiday Business Strategy

Real Blue Sky

Here is what you need to know for your holiday 2022 business strategy. In addition to creating strategies for being more competitive, you will need to carefully manage your margins. What Your Brand Needs to Win This Holiday Retail Season. Uncertainty Ahead.

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Gratitude Grows Gains from Customer Experience Strategies

ClearAction

Gratitude Grows Gains from Customer Experience Strategies Lynn Hunsaker. Embedding gratitude in your business strategies for customer, employee, and partner experience (CX, EX, PX), and beyond, will benefit your organization on every level, every day.

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CX Index: Cracking the Code in Your Customer Experience Strategy

ClearAction

CX Index: Cracking the Code in Your Customer Experience Strategy Lynn Hunsaker. To pierce the “Excellent” glass ceiling, your customer experience strategy must shift gears. 2 Rethinking Customer Experience Strategy.

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Gratitude Grows Gains from Employee Experience Strategies

ClearAction

Gratitude Grows Gains from Employee Experience Strategies Lynn Hunsaker. Embedding gratitude in your business strategy for employee experience will benefit your organization on every level, every day. These employee experience strategy elements shape Ease of Work.

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What We Learned From Our Own Data-Driven ABM Strategy

ZoomInfo has created the following eBook to help other B2B organizations gain insights on how to launch their own data-driven ABM strategy. In this eBook, we will reveal the good and the bad from our own campaign and highlight some key takeaways on how to improve your ABM strategies moving forward.

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Customer Experience Strategy Updates for 2021

CX Global Media

Customer Experience Strategy Updates for 2021 – CX Quick Tips on CX Global Media TV with James Dodkins While you might have thought your customer experience strategy updates were over for 2020, James helps you to ring in the new year with different perspectives on common CX discussions.

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Building a Customer Experience (CX) Strategy

CX Accelerator

However, many are unsure where to start, which leads to a common question, “How do you build a customer experience strategy?” This article will help you understand what a CX strategy is and how to build one by adapting the philosopher Vanilla Ice’s famous words, “. Step One: Stop & Understand Current State Be it a new or seasoned company, before creating a CX strategy to improve your customer’s experience, first create a baseline by understanding your current state.

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6 Customer Retention Strategies that Work [ + Examples]

Nicereply

A good customer retention strategy is the top investment you can make for your business. A customer retention strategy isn’t just important—it’s necessary for any company in today’s marketplace. Strategy customer retention customer retention strategy strategy

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CSM Renewal Survey Strategy

ClientSuccess

Here is the winning CSM renewal survey strategy to use with your customers: Q: Is it your intention to renew your subscription with [product and/or brand]? The post CSM Renewal Survey Strategy appeared first on ClientSuccess.

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2020 Database Strategies and Contact Acquisition Survey Report

As buyer expectations continue to heighten, marketing and sales teams are feeling pressured to deliver authentic messaging to buyers at every point of their customer journey. This report aims to highlight the current state of B2B database and contact acquisition strategies, and organizations’ goals to leverage data to fuel their go-to-market strategies in 2020 and beyond.

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B2B Customer Service Strategy Guide

Global Response

It’s a tall order, so we’ve created this resource to offer insight into what it takes to develop a successful B2B customer service strategy. The post B2B Customer Service Strategy Guide appeared first on Global Response.

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5 strategies for managing customer expectations

TeamSupport

Businesses can set themselves up for long-term success by relying on the best B2B support software and adhering to these five strategies: Five customer service strategies to follow. There are many ways businesses can optimize their customer experience strategies.

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6 Tips on Social Media Strategy for Your Customer Service

Nicereply

Your social media strategy shouldn’t just be your social media marketing. Customer satisfaction surveys at the end of a session are one valuable way of measuring the effectiveness of your customer service strategy.

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Customer Journey Survey Strategy

ClientSuccess

Here are six winning customer journey survey strategies to introduce to your customers this year: 1. This survey allows your team to get ahead of renewal risk and/or opportunity to ensure that you and your internal team have enough time to run the appropriate strategies.

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How ZoomInfo Enhances Your ABM Strategy

For marketing teams to develop a successful account-based marketing strategy, they need to ensure good data is housed within its Customer Relationship Management (CRM) software. More specifically, updated data can help organizations outline key accounts for their campaigns. And to begin the targeting process, marketing teams must develop an Ideal Customer Profile (ICP) with appropriate firmographic and behavioral data to ensure they’re going after the correct audience.Download this eBook to learn how to start improving your marketing team's data!

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Guest Blog: Customer Feedback Loops – 3 Examples & Strategies

ShepHyken

Most companies ask customers for feedback, but when it comes to closing the loop on that feedback, most still use these two rudimentary strategies, if at all: After a customer responds, they send “Thank you, we received your feedback”. How to create a personalized closing the loop strategy? Coming up with a closing the loop strategy. In summary, closing the loop is a critical step in monetizing your customer feedback strategy.

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Contact Center Location Strategy in a Remote World

Amy Bennet

Blue Ocean offers some insights on how to create a contact center location strategy in a remote world How do you continue to offer seamless customer service and experience in this new world of remote work?

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Adjusting Strategies in the New Normal

Contact Center Pipeline

If there is one thing we’ve learned in the past two years during the COVID-19 pandemic, it is the almost continuous need to rethink and adjust business strategies and tactics in order to adapt to the new normal.

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Chatbot Strategy: Increasing Customer Engagement Through Messages

kommunicate

The post Chatbot Strategy: Increasing Customer Engagement Through Messages appeared first on Kommunicate Blog. Last Updated on November 29, 2022 We have not, thankfully, seen any of the nightmare scenarios envisaged by science fiction.

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7 Ways to Supercharge Your ABM Strategy with Real-Time Intent

Streaming real-time intent is a homerun for marketing and sales’ account-based marketing (ABM) strategies. With real-time buyer insights, you can be first-in-line to provide solutions and lead better, hyper-personalized conversations.

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Tips & strategies to improve frontline agent experience

Callminer

Agents play a significant role in customer satisfaction. Read this blog for tips and best practices to improve frontline agent experience, including effective onboarding, ongoing training and more

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5 Strategies for CX Excellence

PeopleMetrics

After writing my book, Listen or Die , which outlined 40 lessons that turns customer feedback into gold, I often got the question: "what are the small handful of strategies that provide the biggest impact or provide the most insight on driving CX excellence?".

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What is an Outbound Calling Strategy?

Balbelforce

An effective outbound calling strategy will ensure you maximize your agent’s efficiency and outbound budget. In this post: What is an Outbound Calling Strategy? How outbound calling benefits you and your customers Good outbound calling strategy features.

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Building a Customer Experience (CX) Strategy

CX Accelerator

However, many are unsure where to start, which leads to a common question, “How do you build a customer experience strategy?”. This article will help you understand what a CX strategy is and how to build one by. Step Two: Align your CX Strategy with Business Objectives.

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Marketing-Led Post-COVID-19 Growth Strategies

Businesses are laying off workers, shutting their doors (some permanently), and struggling to react to the radical destruction that coronavirus (COVID-19) is doing to our society and communities. However, there’s no team better suited to lead that charge than the marketing department.