ChurnZero

DECEMBER 21, 2022

2022 was a tireless year. WIth that, here are ChurnZero’s top five most-attended and most-watched webinars from 2022. Presented by: Dave Kellogg , principal, Dave Kellogg Consulting. Presented by: Ryan Johansen , a stress management consultant who trains CS professionals on becoming top performers without burning out.

SaaS 98

SaaS Benchmark Metrics Consulting 98

Hodusoft

FEBRUARY 9, 2022

Contact Center Technology Trends to Watch in 2022. As we gear up for 2022, enterprises across the board are revisiting the ups and downs of their business and the industry at large. And if one is to go by indications, contact center trends for 2022 , signal a whole new wave coming. Contact Center Technology Trends in 2022.

Contact Center 98

Contact Center Technology Contact center software Chatbots 98

Pipkins

OCTOBER 5, 2022

Instructors will have a broad array of visual presentation tools to better instruct students. The Pipkins Family expanded on September 26th, 2022 with another grandson. The post September 2022 Newsletter appeared first on Pipkins. The facility has been set up for dual use as a training facility. New Addition. ­.

Marketing 52

Marketing 52

Fonolo

JANUARY 18, 2022

Industry Report: State of the Contact Center 2022. But what lies in store for contact centers in 2022? Here’s what Shep Hyken, CSP and CPAE of Shepard Presentations, had to say about call center competition in 2021 going into 2022: “Customers aren’t comparing you to a direct competitor.

Contact Center 81

Contact Center Interactive Voice Response Call Center Contact center software 81

Playvox

FEBRUARY 8, 2022

Within each section, solutions are identified and presented alongside the underlying data coupled with hundreds of graphs and useful tables. For contact center professionals, the report answers a huge range of key questions, providing clarity and a sense of perspective on how to navigate the rocky waters of 2022 and beyond.

Contact Center 83

Contact Center Gamification Benchmark Metrics 83

ChurnZero

NOVEMBER 11, 2022

These are just some of the findings in this year’s Customer Success Leadership Study, ChurnZero’s third annual report on the top trends and opportunities in Customer Success, presented in partnership with ESG and sponsored by Higher Logic Vanilla and involve.ai. Download your full copy of the 2022 Customer Success Leadership Study here.

SaaS 98

SaaS Metrics Best practices Benchmark 98

Balto

JUNE 30, 2022

It’s been a few days since Customer Contact Week 2022 in Las Vegas ended, and we’re still buzzing from all the amazing insights and new contacts we made. Balto CEO Marc Bernstein presents on the agent experience and its impact on business growth. More to Come in 2022. Ben Lazar CMO, Balto. Get a Demo.

Contact Center 52

Contact Center Customer centricity Coaching Sales 52

CustomerSuccessBox

AUGUST 25, 2022

Attending Customer Success events in 2022 ensures your SaaS business is at par with the current industry trends. Suggested Read : Top 10 SaaS Conferences of 2022. Some of the most significant CS events have been held in the year 2022 so far. Date: September 7-8, 2022. Date: October 12-14, 2022. Did you miss them?

SaaS 52

SaaS Education Metrics Marketing 52

Creative Virtual

DECEMBER 8, 2022

As the end of 2022 draws near, it is time once again for Creative Virtual’s annual year in review blog post. We were also awarded ‘Best Conversational AI Solutions’ in the SME News 2022 IT Awards. Creative Virtual’s Patrick Gallagher co-presented a well-attended session on creating award-winning chatbots in local government.

Virtual Agent 52

Virtual Agent Chatbots Government Banking 52

Comm100

DECEMBER 2, 2021

As we look ahead, 2022 promises, even more changes for the financial services industry. To help cut through the noise, we’ve looked at emerging data and expert opinions to predict the CX trends that we expect to see in 2022 for financial services. In 2022, chatbots will become a driving factor in improving customer experience.

Customer Experience 94

Customer Experience Banking Chatbots CRM 94

Totango

APRIL 12, 2022

At Totango’s 2022 Global Executive Forum , customer success leaders from around the world came together to connect with their peers, share ideas and learn about new products and opportunities. The post Top 10 Insights from Customer Success Executives in 2022 appeared first on Best Customer Success Blog: Articles for Enterprise Growth.

Engineering 83

Engineering Enterprise Sales Customer Experience 83

Totango

MARCH 24, 2022

It was refreshing to reconnect with our customers and peers in the customer success community and inspire businesses across the globe with purposeful presentations and product demonstrations, meaningful conversations and fun social interactions. Couldn’t attend in person? We’ve got you covered. The post That’s a Wrap!

Engineering 92

Engineering SaaS Best practices Enterprise 92

Hodusoft

MARCH 17, 2022

Top Benefits of Auto Dialer software You Should Know in 2022. This article covers segments such as end-user, application, product, technology, and region of the global Auto Dialer software in 2022. Read also: 2022 Checklist on How to Choose the Best Auto Dialer for Your Business. million by 2026. Increased productivity.

Call Center 98

Call Center Morale Sales Banking 98

TechSee

JUNE 16, 2022

Shep Hyken, Chief Amazement Officer at Shepard Presentations. He’s the CAO (Chief Amazement Officer) of Shepard Presentations and leading international authority on customer service, CX, and loyalty in business. Roy is a prolific writer, speaker, webinar presenter, and podcaster as well as a contact center industry analyst.

Customer Service 251

Customer Service Chief Customer Officer Contact Center Consulting 251

CSM Magazine

JULY 8, 2022

Fears of a looming recession are keeping investors mulling over the right stocks to buy in 2022. Robust growth potential is present with the company providing dividends and buybacks that benefit investors. The company raised its dividend by 31% in 2022, which shows it is optimistic about future growth. Amazon.com (AMZN).

Wireless 59

Wireless Advertising Entertainment Revenue potential 59

Nicereply

OCTOBER 24, 2022

Check out our list of the best customer service examples of 2022. In this blog post , we will take a look at some of the best customer service examples of 2022. Examples of the best customer service in 2022. Being attentive means being present and engaged with the customer. Be attentive.

Customer Service 52

Customer Service Feedback Personalization Surveys 52

DMG Consulting

APRIL 13, 2022

DMG Consulting Releases 2022 – 2023 Workforce Management for the Enterprise Report. What: Releases 2022 – 2023 Workforce Management for the Enterprise Report. What: Releases 2022 – 2023 Workforce Management for the Enterprise Report. When: Today, 9 March 2022. MEDIA ALERT. Learn more at dmgconsult.com. # # #.

Consulting 48

Consulting Consulting Enterprise Management 48

DMG Consulting

JUNE 1, 2022

DMG Consulting Releases 2022 – 2023 AI-Enabled Self-Service for the Enterprise Report. What: Releases 2022 – 2023 AI-Enabled Self-Service for the Enterprise report. What: Releases 2022 – 2023 AI-Enabled Self-Service for the Enterprise report. When: Today, 1 June 2022. MEDIA ALERT. Background: .

Self service 48

Self service Consulting Consulting Enterprise 48

Comm100

MARCH 14, 2022

In this blog, we’ll look at the top five reasons why live chat for government is critical in 2022. We present a lot of this data to our administration to show them what our constituents are asking for, what they need, and how they feel… We read through chat transcripts, which is a great training tool too.” .

Government 87

Government Wait times Surveys Accountability 87

ShepHyken

FEBRUARY 8, 2022

According to Forrester’s 2022 predictions, consumers will lean on brands that offer a sense of relief and immediate comfort. In 2022, consumers will turn to uplifting, pleasing products and experiences that offer a reprieve from the ongoing uncertainty.

Healthcare 222

Healthcare Feedback Surveys Customer Experience 222

Netomi

JULY 26, 2022

Here, we share our most notable learnings from CXFS 2022: Customer Experience for Financial Services. Top 5 Takeaways from CXFS 2022: Customer Experience for Financial Services. The post What We Learned at CXFS 2022: Netomi’s Top 5 Takeaways and Insights appeared first on Netomi.

Banking 52

Banking Personalization Analytics Customer Experience 52

LiveVox

JANUARY 13, 2022

And customer behavior changes have accelerated a shift to new online models for everything from lending to pay-as-you-go monthly credit installments that present long-term impacts […]. The post 5 Ways Customer Expectations for Retail Banking & Payments Have Changed in 2022 appeared first on Livevox.

Banking 52

Banking 52

CSM Magazine

NOVEMBER 23, 2021

Dave Hoekstra at Calabrio reflects on these before offering a glimpse into 2022, helping contact centres to plan ahead. However, 2022 does not have to follow this pattern. Yet, the problem seems to be snowballing, as automation complicates the agent role and the open job market presents many new opportunities.

Journey mapping 52

Journey mapping Metrics Analytics Education 52

CSM Magazine

JANUARY 17, 2022

Read further for the top trends in the customer service industry for 2022. With that in mind, it’s crucial to train your team to present a remarkable and highly personalized experience when dealing with customers. If you’re already working with your customer service team remotely, don’t expect that trend to change much in 2022.

Customer Service 52

Customer Service Self service Feedback Customer Care 52

Netomi

JULY 26, 2022

Here, we share our most notable learnings from CXFS 2022: Customer Experience for Financial Services. Top 5 Takeaways from CXFS 2022: Customer Experience for Financial Services. The post What We Learned at CXFS 2022: Netomi’s Top 5 Takeaways and Insights appeared first on Netomi.

Banking 52

Banking Personalization Customer Experience Analytics 52

JustCall

NOVEMBER 23, 2022

In this post, we will explore the most significant call center management challenges in the present times, with a look at how it impacts the ideal customer care setting. However, call center managers in 2022 have additional challenges related to remote work issues, evolving technical systems, and a change in customer expectations.

Call Center 52

Call Center Management B2C Chatbots 52

JustCall

NOVEMBER 23, 2022

It is crucial to note that pitch presentations occur after a sales rep gets in touch with potential customers. . In B2B selling, there can be a group of decision-makers, and a pitch is presented to all of them. Common Approaches to Sales Prospecting in 2022. What Happens After Lead Generation and Sales Prospecting?

Sales 52

Sales Inbound sales B2B Outbound sales 52

DMG Consulting

JUNE 30, 2021

DMG Consulting Releases 2021-2022 Robotic Process Automation Product and Market Report. What: Releases 2021-2022 Robotic Process Automation Product and Market Report. DMG expects RPA revenue in the contact center and customer service sector to increase by 90% in 2021, 85% in 2022, 2023 and 2024, and 80% in 2025. MEDIA ALERT.

Consulting 59

Consulting Consulting Marketing Contact Center 59

Interactions

DECEMBER 2, 2021

Read on to understand the top 3 CX trends you need to be aware of in 2022 to stay ahead of the game. Presenting barriers through long IVR trees only adds to this frustration. The post Top 3 CX trends banks need to be aware of in 2022 appeared first on Interactions. Speak like a human.

Banking 62

Banking Finance Contact Center Interactive Voice Response 62

Eptica

MARCH 18, 2022

Date: Friday, March 18, 2022 Author: Pauline Ashenden - Demand Generation Manager Getting customer service right on Mother’s Day. Published on: March 18, 2022. To help customer service teams ahead of Mother’s Day 2022 on 27 March our latest blog shares key best practice advice.

Customer Service 122

Customer Service Best practices Management Customer Experience 122

Outsource Consultants

APRIL 4, 2024

Compiled in partnership with Statista, this ranking recognizes companies across North, Central, and South America that have achieved the most impressive compound annual growth rate (CAGR) in revenue from 2019 to 2022. Be an independent entity and show revenue growth between 2019 and 2022 that was primarily organic.

Consulting 67

Consulting Consulting outsourcing Call Center 67

CSM Magazine

SEPTEMBER 7, 2022

With that in mind, let’s take a brief look at why working in customer service is a great career choice in 2022. Additionally, there are always jobs out there in a number of different areas. You’ll learn about a product or a service in great detail.

Customer Service 52

Customer Service Banking Sales Customer Support 52

JustCall

DECEMBER 13, 2022

Whether you’re working from home, in an office building across town from your co-workers, or even on vacation, the technology exists to help you stay connected with those who can’t be physically present in your workspace. The post 5 Top Virtual Collaboration Tools for Remote Teams (2022 Updated) appeared first on. Google Docs.

Management 52

Management Technology 52

McorpCX

JUNE 14, 2022

Fixing CX Potholes and Using Roadmaps for Your CX program: Insights from Forrester CX North America 2022. The presentations at Forrester CX North America 2022 , which took place June 7-9 at the Gaylord Opryland Resort and Convention Center in Nashville, were full of amazing insights and information.

Customer Experience 111

Customer Experience 111

JivoChat

DECEMBER 14, 2021

Inserting a sequence of photos and/or videos in the same post: that’s the carousel format, which is a promising Instagram trend for 2022. . They may not have a high number of followers but they usually present a high engagement rate and a high power of influence to their audience. Nano influencers. AR features.

Entertainment 52

Entertainment Advertising Marketing Sales 52

ShepHyken

NOVEMBER 15, 2023

Earlier this year, CX Network’s Global State research found that 29% of practitioners are not actioning customer feedback at present. There has also been a decline in the success of customer feedback reaching the right departments: in 2022, 43% said it mostly does, while this year, that figure dropped to 27%.

Morale 147

Morale Feedback Upselling Surveys 147