How to Turn Survey Results Into Awesome Presentations

GetFeedback

And with the user feedback you’ve gathered, you can now take your survey results and turn them into awesome, insightful presentations that paint a clear path for how the organization should proceed. Presenting survey results in a highly visual format will keep your audience engaged.

Watch Brian LaRoche Present at CCW Online March 14th, 2017

Callminer

Watch our own Brian LaRoche present at the upcoming coming CCW Online Event focused around Customer Experience Game Changers. The post Watch Brian LaRoche Present at CCW Online March 14th, 2017 appeared first on CallMiner.

There’s No Time Like the Present

Concentrix

The post There’s No Time Like the Present appeared first on Concentrix. In this on-demand webinar, learn how to use customer feedback to shape experiences while they’re happening. Webinars Resources Webinar

5 Tips to Making a Great Sales Presentation in Live Chat

Provide Support

5 Tips to Making Great Sales Presentation in Live Chat. Do they know the specifics of the live chat tool which could help them to make a better product or service presentation to clients? I recommend you watching his interesting presentation. Personalize your presentation.

Sales 107

Humans and Bots: How to blend human skills and AI to build customer intimacy and drive growth

Speaker: Claire Beatty, Editorial Director - Asia, MIT Technology Review Insights

Be a Winner With More Persuasive Presentations

Mindtouch

Unfortunately, when it comes to more persuasive presentations, chances are you haven’t earned a spot in the winner’s circle. A survey shared at PulseLocal San Diego revealed that only 14% of presentations actually drive action. No one wants to give (or attend) a presentation that inspires zero action. Delivering more persuasive presentations was the topic of his talk at the latest PulseLocal San Diego event. Phenomenal presentation by the one and only Arthur Schwartz.

Hello Customer Presents: Future talks with Rik Vera!

Hello Customer

After an analogue and a digital era, what will be next for the customer experience? CX expert Rik Vera predicts that offline and online will merge in the future. Humans will take center stage again, empowered by technology.

Summit presentations that score big: How to make your proposal stand out

ForeSee

The post Summit presentations that score big: How to make your proposal stand out appeared first on ForeSee. Case Stories Events Case Studies ForeSee Summit ForeSee Summit 2017 socializing data Summit presentations

Unstructured data growth presents a document security challenge

Nuance

It […] The post Unstructured data growth presents a document security challenge appeared first on What’s next.

65

Carine Clark CS100 Summit Presentation – Top Customer Success Leadership Characteristics

ClientSuccess

Notably, Carine Clark , CEO of Banyan , presented at last year’s premier customer success leadership event in Sundance, Utah, and her message was both powerful and practical.

SaaS 52

6 Killer Applications for Artificial Intelligence in the Customer Engagement Contact Center

presented with the proposition “bad decisions cost my organization. If Artificial Intelligence (AI) for the overall business is a red hot. topic in C-suites, AI for customer engagement is white hot. wonder professionals, who had removed AI from their resumes, are. scrambling to add it back in!

The Past, Present, And Future Of CX(PA)

Customer Experience Matters

The Overall Storyline My speech was entitled The Past, Present, and Future of CX(PA). The post The Past, Present, And Future Of CX(PA) appeared first on Customer Experience Matters®. This week I gave a keynote at the Customer Experience Professional Association (CXPA) Insight Exchange in New Orleans. As alway, it was a great event; there’s almost nothing better than a group of enthusiastic CX professionals!

Our Award-Winning Voice of Customer Technology: Present and Future

ForeSee

The post Our Award-Winning Voice of Customer Technology: Present and Future appeared first on ForeSee. Answers recently ranked 11th on Forbes’ 2015 list of America’s Most Promising U.S.

Teleopti To Present at SWPP Conference in Nashville, TN

teleopti

Teleopti's Blair McGavin to present and discuss Capacity Planning during SWPP Conference in Nashville

48

Customer Experience Speaker, Martha Brooke Presents at 2 Conferences this Month

Interaction Metrics

She’ll be co-presenting with Taten Soltis of Modcloth and Angie Stocklin of One Click.The following day, on April 10, in “Preparing Agents Who Rock at Resolution” she’ll present strategies and tips on how to improve the customer service and customer support resolution. The post Customer Experience Speaker, Martha Brooke Presents at 2 Conferences this Month appeared first on Interaction Metrics.

CRM 48

Executive Report: The Customer Data Too Often Overlooked by the C-Suite

data is presented in a simple, digestible manner, businesses can see the big picture and deliver a. New Study Reveals Reliance on Too Few. Data Sources; Organizations Likely Missing. Opportunities to Meet the Real Needs of.

Year Ahead - 2014 Predictions Presented By ADMA

Salmat

What will the rest of 2014 hold for us in the world of digital? Salmat's digital experts share their predictions in this whitepaper

40

Year Ahead - 2014 Predictions Presented By ADMA

Salmat

What will the rest of 2014 hold for us in the world of digital? Salmat's digital experts share their predictions in this whitepaper

40

How to Use Storytelling to Drive a Winning Customer Experience Presentation

inmoment

Well, the latest research shows that using storytelling in presentations allows you to be a knowledgeable and convincing leader who will influence key audiences in the CX process. This means that you could be presenting to anyone from the C Suite to a regional manager. Identifying the specific audience’s needs, and addressing what is important to them is critical when crafting a story for your presentations. Create a Checklist for Your Presentation.

5 Tips for a Successful Contact Center QBR. 5: Practice the Presentation

Global Response

This week’s Best Practices series, 5 Tips for Structuring a Successful Contact Center QBR (Quarterly Business Review), today provides its final tip, 5: Practice the Presentation. 5: Practice the Presentation appeared first on Global Response. Thursday’s Tip 4 was: Map Your more. The post 5 Tips for a Successful Contact Center QBR. Account Management Best Practices Global Response Blog QBR Quarterly Business Review

Top Priorities in Customer-Centric Contact Centers

Speaker: Tony Medrano, CEO of RapportBoost.ai

Join Tony Medrano, CEO of RapportBoost.ai, Nate Brown, Co-Founder of CX Accelerator, and Kaye Chapman, Learning and Development Manager at Comm100, as they present real case studies of how companies are adapting to industry trends to meet the needs of customers and agents.

Teleopti was present at the Customer Contact Planning 2012 in Blackpool, UK

teleopti

Teleopti was present at the recent Professional Planning Forum Annual Conference held in Blackpool, UK 23 – 24 April. The conference was a mix of presentations, case studies, round table discussions and seminars

RichCall presents at Contact Center & CX Conference in Dubai on April 24-25th

RichCall

Crowne Plaza Hotel, Dubai. Today’s flourishing businesses in Dubai need to meet challenges to provide better customer experience to earn and keep more customers.

Teleopti to Present at North East Contact Center Forum in Foxborough, MA

teleopti

Teleopti, a global leader in workforce management software for contact centers, will attend and present at the 2016 North East Contact Center Forum (NECCF) being held in Foxborough, MA at Gillette Stadium on June 14, 2016

That Time I Set My Kitchen On Fire – And How That Changed Me Forever

Myra Golden Media

I should have been fully present and passionately engaged with my daughter and with the recipe. I’m intentionally choosing to be fully present and engaged with people and tasks. Customer Experience Design Myra's Motivation Fully Present and Engaged My Turning Point

Turning Your Contact Center into a Profit Center by Leveraging Chat

Speaker: Tony Medrano, CEO of RapportBoost.ai

and Heidi Rote, Director, North America Sales Center of Jenny Craig, as they present real case studies of how live chat drives engagement, order size, conversions, and allows agents to build relationships with customers.

Omnichannel Expertise: EPIC Connections and SmartAction Presented with Collaboration Award from NICE inContact

EPIC Connections

The shared award was presented to both EPIC Connections and SmartAction recognizing a collaborative effort to serve inContact customers and share their omnichannel insight. The award was presented during inContact’s DEVone Conference last week in Salt Lake City, Utah.

RapportBoost’s CEO, Jenny Craig USA’s Director of North America’s Sales Center, to co-present Mitel-Sponsored Webinar on turning contact centers into profit centers Oct. 23

RapportBoost

The post RapportBoost’s CEO, Jenny Craig USA’s Director of North America’s Sales Center, to co-present Mitel-Sponsored Webinar on turning contact centers into profit centers Oct.

Presenting The World Through Your Customers’ Eyes

Customer Interactions

Each customer experiences their journey in a way that is unique to them, with individual decisive moments that shape their experience. NICE understands how important it is for organizations to know how to shape the customer experience. But in order to do so, they need to get closer to their customers and understand what drives their decisions

VoIP Call Recording Technologies – Past, Present, Future

Customer Interactions

Lately, there seems to be a lot of discussion about voice over IP (VoIP) call recording technologies. I have received many questions from customers, and participated in many conversations about the pros and cons of various VoIP call recording options and the advances in emerging technologies in this area. I’ll try to recap the main points here in the hopes of bringing in a wider audience perspective

voip 28

The Reciprocal Nature of ROI: Maximizing Value for the Customer

Speaker: Sarah Tarraf, Director of Customer Experience, Gongos & David Robbins, Account Strategist, Gongos

Presenting The ROI of Customer Experience

Customer Interactions

On October 1, 2013, the Customer Experience community came together to partake in the first annual CX Day, a global celebration of companies and people creating great experiences for customers. It was exciting to participate in this first-of-its-kind initiative that cemented the importance of CX in business, and made the connection between CX and ROI.

Presenting the Ins and Outs of Customer Experience

Customer Interactions

In our first storygraphic we discussed the importance for organizations to “get closer” to their customers in order to shape the customer experience in a way that is unique to the individual. Understanding the individual customer journey is just the first step towards creating an exceptional customer experience. So what’s the rest of our secret formula for customer experience success? In this storygraphic, we provide the top 4 essentials for exceptional customer experience

NG9-1-1: Past Lessons, Present State, Future Opportunities

Customer Interactions

If you are planning to go to APCO this year, I would like to invite you to join us for this panel discussion on “NG9-1-1: Past Lessons, Present State, Future Opportunities.” The 77th APCO International Conference & Expo is coming up in August and it will be another chance to talk about NG9-1-1 and the scope of change it will bring.

A Healthcare Look at Customer Care: The Present & Future of Speech Analytics, SpeechTEK ‘10

Customer Interactions

SpeechTek 2010 is in full swing. I love SpeechTek – what a great opportunity to meet up with peers doing amazing things with analytics from all over the country and from so many different industries. And amidst all this diversity – we all have one common thread: we do great things for our customers and companies with analytics.

Service Transformation and the Internet of Things

Service Strategies

Presentation from the 2015 Service Industry Summit - The Internet of Things (IoT) and smart, connected products are rapidly transforming the entire manufacturing ecosystem. In the wake of this transformation OEM’s are presented with a shifting of value and differentiation to software, the cloud and service – spawning entirely new business models. Presentations 2015 Service Industry Summit Customer Experience Management Tools and Technologies

Success, Failure and Disasters: Cisco Tests Tasks to Improve the Customer Experience

Service Strategies

Presentation from the 2015 Service Industry Summit - Cisco has been monitoring the performance of top tasks on its support website for more than 4 years. Presentations 2015 Service Industry Summit Customer Experience Management Metrics Tools and TechnologiesThe Task Performance Indicator (TPI) is now a key metric that executives track because it’s an actionable metric for experience. In order to drive continuous improvement, Cisco has developed a multi-pronged strategic approach.

Hot Trends Impacting Contact Centers: A Sole Source of Data

Contact Center Pipeline

In our mid-year series discussing hot topics impacting contact centers, we have presented insights from industry experts on employee engagement, IoT-enabled service strategies, artificial intelligence and millennials.

4 Powerful Capabilities Avaya Aura Device Services Adds to Equinox

ConvergeOne

Fourteen ConvergeOne thought leaders presented at Avaya ENGAGE 2019. They'll be sharing highlights from their sessions in a blog series over the next several weeks, so check back for the next installment. Avaya

83

The Importance of Gender-Neutral Language for Customer Service

InTheChat

Today, companies find themselves having to think about how they present themselves in entirely new ways, because. Attitudes toward what constitutes good customer service are always changing, because they are rooted in a culture that is always changing.