Watch Brian LaRoche Present at CCW Online March 14th, 2017

Callminer

Watch our own Brian LaRoche present at the upcoming coming CCW Online Event focused around Customer Experience Game Changers. The post Watch Brian LaRoche Present at CCW Online March 14th, 2017 appeared first on CallMiner. This event is an online preview to CCW Digital’s premier event, the 18th Annual CCW, taking place June 26-30 at The Mirage in Las Vegas, NV. CCW Online Customer Experience Game Changers “The Efficient vs. The […].

Now presenting: A guide to TEI

Tethr

The post Now presenting: A guide to TEI appeared first on Tethr. The Tethr Effort Index (TEI) is a powerful and substantial tool. Are you ready to dive into all facets of TEI? TEI is an AI-derived metric, measuring the effort for each customer interaction based on more than 100 independent variables and thousands of discrete phrases and utterances.

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5 Tips to Making a Great Sales Presentation in Live Chat

Provide Support

5 Tips to Making Great Sales Presentation in Live Chat. Do they know the specifics of the live chat tool which could help them to make a better product or service presentation to clients? Below are my 5 tips on how to structure and polish your sales presentation offered in the environment of online chat. Paradoxically, this is one of the most important qualities of a successful sales presentation – keeping it as simple as possible. Personalize your presentation.

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The Past, Present, And Future Of CX(PA)

Experience Matters

The Overall Storyline My speech was entitled The Past, Present, and Future of CX(PA). The post The Past, Present, And Future Of CX(PA) appeared first on Customer Experience Matters®. This week I gave a keynote at the Customer Experience Professional Association (CXPA) Insight Exchange in New Orleans. As alway, it was a great event; there’s almost nothing better than a group of enthusiastic CX professionals!

Turning Your Contact Center into a Profit Center by Leveraging Chat

Speaker: Tony Medrano, CEO of RapportBoost.ai

and Heidi Rote, Director, North America Sales Center of Jenny Craig, as they present real case studies of how live chat drives engagement, order size, conversions, and allows agents to build relationships with customers.

How to Turn Survey Results Into Awesome Presentations

GetFeedback

Learn how to take the data you've gathered via your online surveys, and turn that information into visually engaging presentations. Articles

Artificial Intelligence in Customer Service: The Past, Present, and Future

Solvvy

Particularly when they are given a name and presented as equivalent to a human customer support agent, they often fail to grasp the nuances of a real-time text discussion, leaving customers exasperated. . The post Artificial Intelligence in Customer Service: The Past, Present, and Future appeared first on Solvvy Getting the customer experience right is a delicate balance.

Summit presentations that score big: How to make your proposal stand out

ForeSee

The post Summit presentations that score big: How to make your proposal stand out appeared first on ForeSee. Case Stories Events Case Studies ForeSee Summit ForeSee Summit 2017 socializing data Summit presentationsWith 2017 Connect: The ForeSee Summit just a few months away, we’re in search of client speakers who want to share their customer experience (CX) measurement successes and inspire their.

There’s No Time Like the Present

Concentrix

The post There’s No Time Like the Present appeared first on Concentrix. In this on-demand webinar, learn how to use customer feedback to shape experiences while they’re happening. Webinars Resources Webinar

Be a Winner With More Persuasive Presentations

Mindtouch

Unfortunately, when it comes to more persuasive presentations, chances are you haven’t earned a spot in the winner’s circle. A survey shared at PulseLocal San Diego revealed that only 14% of presentations actually drive action. No one wants to give (or attend) a presentation that inspires zero action. Delivering more persuasive presentations was the topic of his talk at the latest PulseLocal San Diego event. Phenomenal presentation by the one and only Arthur Schwartz.

Top Priorities in Customer-Centric Contact Centers

Speaker: Tony Medrano, CEO of RapportBoost.ai

Customer preferences are constantly evolving, creating the need for contact centers to change in order to meet their needs. What communication channels do customers prefer? Leading contact center and technology experts will discuss trends in phone, chat, email, SMS and self-serve options in order to help our audience better connect with, retain and acquire customers. Join Tony Medrano, CEO of RapportBoost.ai, Nate Brown, Co-Founder of CX Accelerator, and Kaye Chapman, Learning and Development Manager at Comm100, as they present real case studies of how companies are adapting to industry trends to meet the needs of customers and agents.

From Past to Present: Women Interpreters Continue to Lead the Way

Certified Languages International

We found two inspiring stories about intrepid women interpreters, past and present, who have played important roles in facilitating communication between people and cultures. Whether seeking out the profession or being drawn to it by other circumstances, skilled women interpreters have helped break barriers between individuals and cultures, in the past and the present.

The Crisis of Confidence in Customer Success: Presentation Recap

Education Services Group

ESG was proud to sponsor and present at all of this year’s events. Knowing your own value, and knowing how it fits in with the value that others present, is crucial. Presenting yourself to an executive is demanding. The post The Crisis of Confidence in Customer Success: Presentation Recap appeared first on ESG.

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Unstructured data growth presents a document security challenge

Nuance

It […] The post Unstructured data growth presents a document security challenge appeared first on What’s next. Unstructured and Insecure Unstructured data is an easy target for data breaches because just about every data breach that’s ever occurred starts with information left somewhere unencrypted and without password protection.

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Our Award-Winning Voice of Customer Technology: Present and Future

ForeSee

The post Our Award-Winning Voice of Customer Technology: Present and Future appeared first on ForeSee. Answers recently ranked 11th on Forbes’ 2015 list of America’s Most Promising U.S. Companies for our continuous innovation in enabling brands to harness the voice of their customers to continuously improve their products and services. We’re proud to be named to this list, and wanted to share a few highlights from the past year that helped us get there.

The Reciprocal Nature of ROI: Maximizing Value for the Customer

Speaker: Sarah Tarraf, Director of Customer Experience, Gongos & David Robbins, Account Strategist, Gongos

Despite increasing investment in new tools and technologies, executives still struggle to demonstrate their impact on the customer. Instead, we must focus on the ability of organizations to drive actionable change across the enterprise by transforming the design and delivery of experiences.

How You Present Yourself on Video Conferencing Can Impact Your Career

CSM Magazine

Women were less concerned with how their colleagues presented themselves professionally. A new nationwide study commissioned by Eskenzi PR examined how video conferencing has changed workers’ perception of their colleagues. The results, announced today, have found that 40% of UK workers judge their colleagues on how their house looks over video conferencing.

Hello Customer Presents: Future talks with Rik Vera!

Hello Customer

After an analogue and a digital era, what will be next for the customer experience? CX expert Rik Vera predicts that offline and online will merge in the future. Humans will take center stage again, empowered by technology. The power of companies working with AI lies in their ability to gather a lot of data from the many and use it to create well-being for the individual. Check out our first episode of Future Talks! customer experience Customer Centricity

Teleopti To Present at SWPP Conference in Nashville, TN

teleopti

Teleopti's Blair McGavin to present and discuss Capacity Planning during SWPP Conference in Nashville

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Carine Clark CS100 Summit Presentation – Top Customer Success Leadership Characteristics

ClientSuccess

Notably, Carine Clark , CEO of Banyan , presented at last year’s premier customer success leadership event in Sundance, Utah, and her message was both powerful and practical. The post Carine Clark CS100 Summit Presentation – Top Customer Success Leadership Characteristics appeared first on ClientSuccess. As we’re less than two weeks away from the 2018 CS100 Summit , we’re reflecting on some of the amazing messages we’ve heard over the years.

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6 Killer Applications for Artificial Intelligence in the Customer Engagement Contact Center

presented with the proposition “bad decisions cost my organization. If Artificial Intelligence (AI) for the overall business is a red hot. topic in C-suites, AI for customer engagement is white hot. wonder professionals, who had removed AI from their resumes, are. scrambling to add it back in!

Year Ahead - 2014 Predictions Presented By ADMA

Salmat

What will the rest of 2014 hold for us in the world of digital? Salmat's digital experts share their predictions in this whitepaper

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Year Ahead - 2014 Predictions Presented By ADMA

Salmat

What will the rest of 2014 hold for us in the world of digital? Salmat's digital experts share their predictions in this whitepaper

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ASIC selects Call Journey to present in Voice Analytics Symposium

Call Journey

Call Journey, led by CEO Paul Humphrey, is set to present the power of Conversation Analytics for organisations to better understand, manage and mitigate potential regulatory issues, while also providing valuable insights to address culture and conduct risk concerns. Call Journey demonstrates how voice analytics improves Australia’s financial services industry in ASIC’s Regtech Voice Analytics Symposium.

5 Tips for a Successful Contact Center QBR. 5: Practice the Presentation

Global Response

This week’s Best Practices series, 5 Tips for Structuring a Successful Contact Center QBR (Quarterly Business Review), today provides its final tip, 5: Practice the Presentation. 5: Practice the Presentation appeared first on Global Response. Thursday’s Tip 4 was: Map Your more. The post 5 Tips for a Successful Contact Center QBR. Account Management Best Practices Global Response Blog QBR Quarterly Business Review

Executive Report: The Customer Data Too Often Overlooked by the C-Suite

data is presented in a simple, digestible manner, businesses can see the big picture and deliver a. New Study Reveals Reliance on Too Few. Data Sources; Organizations Likely Missing. Opportunities to Meet the Real Needs of.

Call Journey presents disruptive innovations in AI and analytics at the Genesys G-Summit Melbourne

Call Journey

The post Call Journey presents disruptive innovations in AI and analytics at the Genesys G-Summit Melbourne appeared first on Call Journey Paul Humphrey, Call Journey CEO, showcases the power of voice data at one of Australia’s largest gathering of visionaries, partners and leaders in technology.

The Present is Also Female: A San Francisco Design Week Recap

Hero Digital

Not only is the future is female, but we should be reminded that the present is also female. With a creative slide presentation utilizing soccer moves like the timing of movement, positioning, checking the runs, her point to take the space in work instead of the soccer field had a significant impact on the audience. The post The Present is Also Female: A San Francisco Design Week Recap appeared first on Hero Digital. The workforce is changing.

How to Use Storytelling to Drive a Winning Customer Experience Presentation

inmoment

Well, the latest research shows that using storytelling in presentations allows you to be a knowledgeable and convincing leader who will influence key audiences in the CX process. This means that you could be presenting to anyone from the C Suite to a regional manager. Identifying the specific audience’s needs, and addressing what is important to them is critical when crafting a story for your presentations. Create a Checklist for Your Presentation.

Teleopti was present at the Customer Contact Planning 2012 in Blackpool, UK

teleopti

Teleopti was present at the recent Professional Planning Forum Annual Conference held in Blackpool, UK 23 – 24 April. The conference was a mix of presentations, case studies, round table discussions and seminars Teleopti was a specialist sponsor in the areas of enterprise planning.

Teleopti to Present at North East Contact Center Forum in Foxborough, MA

teleopti

Teleopti, a global leader in workforce management software for contact centers, will attend and present at the 2016 North East Contact Center Forum (NECCF) being held in Foxborough, MA at Gillette Stadium on June 14, 2016

Stratifyd CEO, Derek Wang, to Present at the Intel AI Builders Showcase

Stratifyd

Stratifyd CEO, Derek Wang has been selected to present at the Intel AI Builders Showcase. This year's showcase takes place on September 10 in San Jose, CA, and will feature cross-industry demos and presentations across enterprise verticals from 16 different Intel AI Builders members. “It’s Estimated reading time: 2 minutes. Wang and Stratifyd were chosen from more than 250 members of the Intel AI Builders program to participate in the one-day event during the O’Reilly AI Conference.

Presenting The World Through Your Customers’ Eyes

Customer Interactions

Each customer experiences their journey in a way that is unique to them, with individual decisive moments that shape their experience. NICE understands how important it is for organizations to know how to shape the customer experience. But in order to do so, they need to get closer to their customers and understand what drives their decisions

VoIP Call Recording Technologies – Past, Present, Future

Customer Interactions

Lately, there seems to be a lot of discussion about voice over IP (VoIP) call recording technologies. I have received many questions from customers, and participated in many conversations about the pros and cons of various VoIP call recording options and the advances in emerging technologies in this area. I’ll try to recap the main points here in the hopes of bringing in a wider audience perspective

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Presenting The ROI of Customer Experience

Customer Interactions

On October 1, 2013, the Customer Experience community came together to partake in the first annual CX Day, a global celebration of companies and people creating great experiences for customers. It was exciting to participate in this first-of-its-kind initiative that cemented the importance of CX in business, and made the connection between CX and ROI.

Customer Experience Speaker, Martha Brooke Presents at 2 Conferences this Month

InteractionMetrics

She’ll be co-presenting with Taten Soltis of Modcloth and Angie Stocklin of One Click.The following day, on April 10, in “Preparing Agents Who Rock at Resolution” she’ll present strategies and tips on how to improve the customer service and customer support resolution. The post Customer Experience Speaker, Martha Brooke Presents at 2 Conferences this Month appeared first on Interaction Metrics.

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Stratifyd Selected to Present AI-powered Analytics Platform at FinovateFall 2019

Stratifyd

July 9, 2019 — Stratifyd announced today that is has been selected to present its AI-powered analytics platform at FinovateFall 2019 , the world’s most influential fintech conference which showcases the most successful and innovative banking and financial technology. The platform and its customizable connector integrations collects and analyzes data from surveys, chats, calls, online reviews, enterprise, and internal data – presenting detailed findings in almost real time.

RichCall presents at Contact Center & CX Conference in Dubai on April 24-25th

RichCall

Crowne Plaza Hotel, Dubai. Today’s flourishing businesses in Dubai need to meet challenges to provide better customer experience to earn and keep more customers. On April 24th a conference for contact center and CX professionals starts to help them find solutions to fulfil their desire to improve CX and vendors to help them do it. That’s why RichCall CEO is going to Dubai to showcase the video chat software designed specifically for the contact center industry.

ASIC selects Call Journey in a short list of selected vendors to present in Voice Analytics Symposium

Call Journey

Call Journey, led by CEO Paul Humphrey, presented the power of Conversation Analytics for organisations to better understand, manage and mitigate potential regulatory issues, while also providing valuable insights to address culture and conduct risk concerns. The post ASIC selects Call Journey in a short list of selected vendors to present in Voice Analytics Symposium appeared first on Call Journey

Omnichannel Expertise: EPIC Connections and SmartAction Presented with Collaboration Award from NICE inContact

EPIC Connections

The shared award was presented to both EPIC Connections and SmartAction recognizing a collaborative effort to serve inContact customers and share their omnichannel insight. The award was presented during inContact’s DEVone Conference last week in Salt Lake City, Utah. The post Omnichannel Expertise: EPIC Connections and SmartAction Presented with Collaboration Award from NICE inContact appeared first on EPIC Connections.