Expert insights. Personalized for you.
After an analogue and a digital era, what will be next for the customer experience? CX expert Rik Vera predicts that offline and online will merge in the future. Humans will take center stage again, empowered by technology. The power of companies working with AI lies in their ability to gather a lot of data from the many and use it to create well-being for the individual. Check out our first episode of Future Talks! customer experience Customer Centricity MORE
The post Now presenting: A guide to TEI appeared first on Tethr. The Tethr Effort Index (TEI) is a powerful and substantial tool. Are you ready to dive into all facets of TEI? MORE
The post Call Journey presents disruptive innovations in AI and analytics at the Genesys G-Summit Melbourne appeared first on Call Journey Paul Humphrey, Call Journey CEO, showcases the power of voice data at one of Australia’s largest gathering of visionaries, partners and leaders in technology. MORE
The Overall Storyline My speech was entitled The Past, Present, and Future of CX(PA). The post The Past, Present, And Future Of CX(PA) appeared first on Customer Experience Matters®. This week I gave a keynote at the Customer Experience Professional Association (CXPA) Insight Exchange in New Orleans. As alway, it was a great event; there’s almost nothing better than a group of enthusiastic CX professionals! MORE
The post Our Award-Winning Voice of Customer Technology: Present and Future appeared first on ForeSee. Answers recently ranked 11th on Forbes’ 2015 list of America’s Most Promising U.S. Companies for our continuous innovation in enabling brands to harness the voice of their customers to continuously improve their products and services. We’re proud to be named to this list, and wanted to share a few highlights from the past year that helped us get there. MORE
Teleopti was present at the recent Professional Planning Forum Annual Conference held in Blackpool, UK 23 – 24 April. The conference was a mix of presentations, case studies, round table discussions and seminars Teleopti was a specialist sponsor in the areas of enterprise planning. MORE
48 
It […] The post Unstructured data growth presents a document security challenge appeared first on What’s next. Unstructured and Insecure Unstructured data is an easy target for data breaches because just about every data breach that’s ever occurred starts with information left somewhere unencrypted and without password protection. MORE
44 The “SOFiSTiK | 2018 – presentation days” are aimed at entrepreneurs, interested structural engineers, and experienced SOFiSTiK users who want to learn more about the latest developments in construction planning. In their presentation day, they will present the new features and workflows of SOFiSTiK | 2018 using application examples focusing on FEA and BIM. Read more… The post SOFiSTiK | 2018 – presentation day in London appeared first on BIM and Beam. MORE
Well, the latest research shows that using storytelling in presentations allows you to be a knowledgeable and convincing leader who will influence key audiences in the CX process. This means that you could be presenting to anyone from the C Suite to a regional manager. Identifying the specific audience’s needs, and addressing what is important to them is critical when crafting a story for your presentations. Create a Checklist for Your Presentation. MORE
Notably, Carine Clark , CEO of Banyan , presented at last year’s premier customer success leadership event in Sundance, Utah, and her message was both powerful and practical. The post Carine Clark CS100 Summit Presentation – Top Customer Success Leadership Characteristics appeared first on ClientSuccess. As we’re less than two weeks away from the 2018 CS100 Summit , we’re reflecting on some of the amazing messages we’ve heard over the years. MORE
The Customer Success – Past, Customer Success – Present, and the Customer Success – Future are all subsets of this historic evolution. Customer Success: Present. Customer Success – Present. Is it really 2021? Did we successfully make it through 2020 and the years ahead of that? MORE
The post The Past, Present, and Future of Speech Analytics appeared first on Livevox. Speech Analytics is on the verge of becoming a billion-dollar industry within the next few years and the number of applications it has in the modern contact center have grown wildly. But how did we get here? MORE
A great presentation is an amazing tool in engaging your employees. But, I can’t tell you often I’ve sat through a presentation that was just a report out in disguise. When asked to do a presentation, make sure that’s what you are actually delivering. Most presentations are far more about reading back information from a slide deck and not the engagement tool you’re promising. This was not a presentation. Purpose of Presentations. MORE
ESG was proud to sponsor and present at all of this year’s events. Knowing your own value, and knowing how it fits in with the value that others present, is crucial. Presenting yourself to an executive is demanding. The post The Crisis of Confidence in Customer Success: Presentation Recap appeared first on ESG. MORE
This week’s Best Practices series, 5 Tips for Structuring a Successful Contact Center QBR (Quarterly Business Review), today provides its final tip, 5: Practice the Presentation. 5: Practice the Presentation appeared first on Global Response. Thursday’s Tip 4 was: Map Your more. The post 5 Tips for a Successful Contact Center QBR. Account Management Best Practices Global Response Blog QBR Quarterly Business Review MORE
What will the rest of 2014 hold for us in the world of digital? Salmat's digital experts share their predictions in this whitepaper MORE
40 Call Journey, led by CEO Paul Humphrey, presented the power of Conversation Analytics for organisations to better understand, manage and mitigate potential regulatory issues, while also providing valuable insights to address culture and conduct risk concerns. The post ASIC selects Call Journey in a short list of selected vendors to present in Voice Analytics Symposium appeared first on Call Journey MORE
Healthcare and PowerHouse have a very long and rich history. We have had the privilege of working with some of the best systems in the country as they address the new and emerging demands of the 21st century patient experience. MORE
What will the rest of 2014 hold for us in the world of digital? Salmat's digital experts share their predictions in this whitepaper MORE
40 Unfortunately, when it comes to more persuasive presentations, chances are you haven’t earned a spot in the winner’s circle. A survey shared at PulseLocal San Diego revealed that only 14% of presentations actually drive action. No one wants to give (or attend) a presentation that inspires zero action. Delivering more persuasive presentations was the topic of his talk at the latest PulseLocal San Diego event. Phenomenal presentation by the one and only Arthur Schwartz. MORE
Not only is the future is female, but we should be reminded that the present is also female. With a creative slide presentation utilizing soccer moves like the timing of movement, positioning, checking the runs, her point to take the space in work instead of the soccer field had a significant impact on the audience. The post The Present is Also Female: A San Francisco Design Week Recap appeared first on Hero Digital. The workforce is changing. MORE
The post Summit presentations that score big: How to make your proposal stand out appeared first on ForeSee. Case Stories Events Case Studies ForeSee Summit ForeSee Summit 2017 socializing data Summit presentationsWith 2017 Connect: The ForeSee Summit just a few months away, we’re in search of client speakers who want to share their customer experience (CX) measurement successes and inspire their. MORE
And that takes presentation skills. They turn to presentation mode and I need to deliver this information. Or they turn into kind of a, a scared zombie who is saying the words, but for all intents and purposes, they're not even present. You need to be able to present. MORE
Teleopti, a global leader in workforce management software for contact centers, will attend and present at the 2016 North East Contact Center Forum (NECCF) being held in Foxborough, MA at Gillette Stadium on June 14, 2016 MORE
Watch our own Brian LaRoche present at the upcoming coming CCW Online Event focused around Customer Experience Game Changers. The post Watch Brian LaRoche Present at CCW Online March 14th, 2017 appeared first on CallMiner. This event is an online preview to CCW Digital’s premier event, the 18th Annual CCW, taking place June 26-30 at The Mirage in Las Vegas, NV. CCW Online Customer Experience Game Changers “The Efficient vs. The […]. MORE
5 Tips to Making Great Sales Presentation in Live Chat. Do they know the specifics of the live chat tool which could help them to make a better product or service presentation to clients? Below are my 5 tips on how to structure and polish your sales presentation offered in the environment of online chat. Paradoxically, this is one of the most important qualities of a successful sales presentation – keeping it as simple as possible. Personalize your presentation. MORE
Teleopti's Blair McGavin to present and discuss Capacity Planning during SWPP Conference in Nashville MORE
48 
During this year of uncertainty and the COVID-19 pandemic, there have been many issues within schools, colleges, and universities globally on how to deliver student applications. Cloud Data Center K-12 Education MORE
Women were less concerned with how their colleagues presented themselves professionally. A new nationwide study commissioned by Eskenzi PR examined how video conferencing has changed workers’ perception of their colleagues. MORE
Particularly when they are given a name and presented as equivalent to a human customer support agent, they often fail to grasp the nuances of a real-time text discussion, leaving customers exasperated. . The post Artificial Intelligence in Customer Service: The Past, Present, and Future appeared first on Solvvy Getting the customer experience right is a delicate balance. MORE
Learn how to take the data you've gathered via your online surveys, and turn that information into visually engaging presentations. Articles MORE
We found two inspiring stories about intrepid women interpreters, past and present, who have played important roles in facilitating communication between people and cultures. MORE
The post There’s No Time Like the Present appeared first on Concentrix. In this on-demand webinar, learn how to use customer feedback to shape experiences while they’re happening. Webinars Resources Webinar MORE
Call Journey, led by CEO Paul Humphrey, is set to present the power of Conversation Analytics for organisations to better understand, manage and mitigate potential regulatory issues, while also providing valuable insights to address culture and conduct risk concerns. Call Journey demonstrates how voice analytics improves Australia’s financial services industry in ASIC’s Regtech Voice Analytics Symposium. MORE
The post TCN Operator Wins a 2021 Contact Center Technology Award Presented by CUSTOMER Magazine appeared first on TCN. GEORGE, Utah – September 21, 2021 – TCN, Inc., a global provider of a. MORE
Presentation Related Topics 
Contact Center Pipeline
FEBRUARY 3, 2021
Healthcare and PowerHouse have a very long and rich history. We have had the privilege of working with some of the best systems in the country as they address the new and emerging demands of the 21st century patient experience.
Russel Lolacher
FEBRUARY 1, 2021
A great presentation is an amazing tool in engaging your employees. But, I can’t tell you often I’ve sat through a presentation that was just a report out in disguise. When asked to do a presentation, make sure that’s what you are actually delivering. Most presentations are far more about reading back information from a slide deck and not the engagement tool you’re promising. This was not a presentation. Purpose of Presentations.
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LiveVox
FEBRUARY 9, 2021
The post The Past, Present, and Future of Speech Analytics appeared first on Livevox. Speech Analytics is on the verge of becoming a billion-dollar industry within the next few years and the number of applications it has in the modern contact center have grown wildly. But how did we get here?
Tethr
JUNE 16, 2020
The post Now presenting: A guide to TEI appeared first on Tethr. The Tethr Effort Index (TEI) is a powerful and substantial tool. Are you ready to dive into all facets of TEI?
Speaker: Tony Medrano, CEO of RapportBoost.ai
and Heidi Rote, Director, North America Sales Center of Jenny Craig, as they present real case studies of how live chat drives engagement, order size, conversions, and allows agents to build relationships with customers.
ThriveableBiz
JANUARY 26, 2021
And that takes presentation skills. They turn to presentation mode and I need to deliver this information. Or they turn into kind of a, a scared zombie who is saying the words, but for all intents and purposes, they're not even present. You need to be able to present.
ConvergeOne
NOVEMBER 17, 2020
During this year of uncertainty and the COVID-19 pandemic, there have been many issues within schools, colleges, and universities globally on how to deliver student applications. Cloud Data Center K-12 Education
Experience Matters
MAY 10, 2018
The Overall Storyline My speech was entitled The Past, Present, and Future of CX(PA). The post The Past, Present, And Future Of CX(PA) appeared first on Customer Experience Matters®. This week I gave a keynote at the Customer Experience Professional Association (CXPA) Insight Exchange in New Orleans. As alway, it was a great event; there’s almost nothing better than a group of enthusiastic CX professionals!
GetFeedback
JANUARY 6, 2020
Learn how to take the data you've gathered via your online surveys, and turn that information into visually engaging presentations. Articles
TCN
SEPTEMBER 21, 2021
The post TCN Operator Wins a 2021 Contact Center Technology Award Presented by CUSTOMER Magazine appeared first on TCN. GEORGE, Utah – September 21, 2021 – TCN, Inc., a global provider of a.
Speaker: Tony Medrano, CEO of RapportBoost.ai
Customer preferences are constantly evolving, creating the need for contact centers to change in order to meet their needs. What communication channels do customers prefer? Leading contact center and technology experts will discuss trends in phone, chat, email, SMS and self-serve options in order to help our audience better connect with, retain and acquire customers. Join Tony Medrano, CEO of RapportBoost.ai, Nate Brown, Co-Founder of CX Accelerator, and Kaye Chapman, Learning and Development Manager at Comm100, as they present real case studies of how companies are adapting to industry trends to meet the needs of customers and agents.
Provide Support
SEPTEMBER 14, 2015
5 Tips to Making Great Sales Presentation in Live Chat. Do they know the specifics of the live chat tool which could help them to make a better product or service presentation to clients? Below are my 5 tips on how to structure and polish your sales presentation offered in the environment of online chat. Paradoxically, this is one of the most important qualities of a successful sales presentation – keeping it as simple as possible. Personalize your presentation.
Certified Languages International
MARCH 1, 2020
We found two inspiring stories about intrepid women interpreters, past and present, who have played important roles in facilitating communication between people and cultures.
Branch Mesenger
OCTOBER 26, 2017
The “SOFiSTiK | 2018 – presentation days” are aimed at entrepreneurs, interested structural engineers, and experienced SOFiSTiK users who want to learn more about the latest developments in construction planning. In their presentation day, they will present the new features and workflows of SOFiSTiK | 2018 using application examples focusing on FEA and BIM. Read more… The post SOFiSTiK | 2018 – presentation day in London appeared first on BIM and Beam.
ForeSee
OCTOBER 25, 2016
The post Summit presentations that score big: How to make your proposal stand out appeared first on ForeSee. Case Stories Events Case Studies ForeSee Summit ForeSee Summit 2017 socializing data Summit presentationsWith 2017 Connect: The ForeSee Summit just a few months away, we’re in search of client speakers who want to share their customer experience (CX) measurement successes and inspire their.
Speaker: Sarah Tarraf, Director of Customer Experience, Gongos & David Robbins, Account Strategist, Gongos
Despite increasing investment in new tools and technologies, executives still struggle to demonstrate their impact on the customer. Instead, we must focus on the ability of organizations to drive actionable change across the enterprise by transforming the design and delivery of experiences.
Mindtouch
MAY 2, 2018
Unfortunately, when it comes to more persuasive presentations, chances are you haven’t earned a spot in the winner’s circle. A survey shared at PulseLocal San Diego revealed that only 14% of presentations actually drive action. No one wants to give (or attend) a presentation that inspires zero action. Delivering more persuasive presentations was the topic of his talk at the latest PulseLocal San Diego event. Phenomenal presentation by the one and only Arthur Schwartz.
Solvvy
DECEMBER 16, 2019
Particularly when they are given a name and presented as equivalent to a human customer support agent, they often fail to grasp the nuances of a real-time text discussion, leaving customers exasperated. . The post Artificial Intelligence in Customer Service: The Past, Present, and Future appeared first on Solvvy Getting the customer experience right is a delicate balance.
Concentrix
APRIL 19, 2019
The post There’s No Time Like the Present appeared first on Concentrix. In this on-demand webinar, learn how to use customer feedback to shape experiences while they’re happening. Webinars Resources Webinar
Call Journey
SEPTEMBER 22, 2019
Call Journey, led by CEO Paul Humphrey, is set to present the power of Conversation Analytics for organisations to better understand, manage and mitigate potential regulatory issues, while also providing valuable insights to address culture and conduct risk concerns. Call Journey demonstrates how voice analytics improves Australia’s financial services industry in ASIC’s Regtech Voice Analytics Symposium.
Speaker: Carrie Melissa Jones Founder, Gather Community Consulting
Time and again, organizations assume that community member research is duplicative, cumbersome, risky, or incapable of yielding meaningful results. They simply move ahead with their communities and “iterate” as they go. The results of not performing community member research? Mediocre, copycat brand communities that fail to deliver on employee or customer expectations. On August 12th at 12 pm EDT, Carrie Melissa Jones will be sharing the importance of undertaking research whether you are preparing to launch your community or are planning a strategic pivot, and how it can impact cross-organizational value.
Education Services Group
DECEMBER 10, 2019
ESG was proud to sponsor and present at all of this year’s events. Knowing your own value, and knowing how it fits in with the value that others present, is crucial. Presenting yourself to an executive is demanding. The post The Crisis of Confidence in Customer Success: Presentation Recap appeared first on ESG.
Nuance
NOVEMBER 28, 2018
It […] The post Unstructured data growth presents a document security challenge appeared first on What’s next. Unstructured and Insecure Unstructured data is an easy target for data breaches because just about every data breach that’s ever occurred starts with information left somewhere unencrypted and without password protection.
ForeSee
JANUARY 27, 2015
The post Our Award-Winning Voice of Customer Technology: Present and Future appeared first on ForeSee. Answers recently ranked 11th on Forbes’ 2015 list of America’s Most Promising U.S. Companies for our continuous innovation in enabling brands to harness the voice of their customers to continuously improve their products and services. We’re proud to be named to this list, and wanted to share a few highlights from the past year that helped us get there.
Call Journey
JULY 22, 2019
The post Call Journey presents disruptive innovations in AI and analytics at the Genesys G-Summit Melbourne appeared first on Call Journey Paul Humphrey, Call Journey CEO, showcases the power of voice data at one of Australia’s largest gathering of visionaries, partners and leaders in technology.
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presented with the proposition “bad decisions cost my organization. If Artificial Intelligence (AI) for the overall business is a red hot. topic in C-suites, AI for customer engagement is white hot. wonder professionals, who had removed AI from their resumes, are. scrambling to add it back in!
CSM Magazine
MAY 18, 2020
Women were less concerned with how their colleagues presented themselves professionally. A new nationwide study commissioned by Eskenzi PR examined how video conferencing has changed workers’ perception of their colleagues.
teleopti
OCTOBER 9, 2018
Teleopti's Blair McGavin to present and discuss Capacity Planning during SWPP Conference in Nashville
Hello Customer
MARCH 1, 2019
After an analogue and a digital era, what will be next for the customer experience? CX expert Rik Vera predicts that offline and online will merge in the future. Humans will take center stage again, empowered by technology. The power of companies working with AI lies in their ability to gather a lot of data from the many and use it to create well-being for the individual. Check out our first episode of Future Talks! customer experience Customer Centricity
ClientSuccess
AUGUST 30, 2018
Notably, Carine Clark , CEO of Banyan , presented at last year’s premier customer success leadership event in Sundance, Utah, and her message was both powerful and practical. The post Carine Clark CS100 Summit Presentation – Top Customer Success Leadership Characteristics appeared first on ClientSuccess. As we’re less than two weeks away from the 2018 CS100 Summit , we’re reflecting on some of the amazing messages we’ve heard over the years.
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data is presented in a simple, digestible manner, businesses can see the big picture and deliver a. New Study Reveals Reliance on Too Few. Data Sources; Organizations Likely Missing. Opportunities to Meet the Real Needs of.
Salmat
OCTOBER 9, 2018
What will the rest of 2014 hold for us in the world of digital? Salmat's digital experts share their predictions in this whitepaper
Salmat
OCTOBER 9, 2018
What will the rest of 2014 hold for us in the world of digital? Salmat's digital experts share their predictions in this whitepaper
Global Response
AUGUST 24, 2018
This week’s Best Practices series, 5 Tips for Structuring a Successful Contact Center QBR (Quarterly Business Review), today provides its final tip, 5: Practice the Presentation. 5: Practice the Presentation appeared first on Global Response. Thursday’s Tip 4 was: Map Your more. The post 5 Tips for a Successful Contact Center QBR. Account Management Best Practices Global Response Blog QBR Quarterly Business Review
SmartKarrot
JANUARY 22, 2021
The Customer Success – Past, Customer Success – Present, and the Customer Success – Future are all subsets of this historic evolution. Customer Success: Present. Customer Success – Present. Is it really 2021? Did we successfully make it through 2020 and the years ahead of that?
Hero Digital
JULY 9, 2019
Not only is the future is female, but we should be reminded that the present is also female. With a creative slide presentation utilizing soccer moves like the timing of movement, positioning, checking the runs, her point to take the space in work instead of the soccer field had a significant impact on the audience. The post The Present is Also Female: A San Francisco Design Week Recap appeared first on Hero Digital. The workforce is changing.
inmoment
JANUARY 17, 2019
Well, the latest research shows that using storytelling in presentations allows you to be a knowledgeable and convincing leader who will influence key audiences in the CX process. This means that you could be presenting to anyone from the C Suite to a regional manager. Identifying the specific audience’s needs, and addressing what is important to them is critical when crafting a story for your presentations. Create a Checklist for Your Presentation.
Call Journey
SEPTEMBER 22, 2019
Call Journey, led by CEO Paul Humphrey, presented the power of Conversation Analytics for organisations to better understand, manage and mitigate potential regulatory issues, while also providing valuable insights to address culture and conduct risk concerns. The post ASIC selects Call Journey in a short list of selected vendors to present in Voice Analytics Symposium appeared first on Call Journey
teleopti
OCTOBER 9, 2018
Teleopti was present at the recent Professional Planning Forum Annual Conference held in Blackpool, UK 23 – 24 April. The conference was a mix of presentations, case studies, round table discussions and seminars Teleopti was a specialist sponsor in the areas of enterprise planning.
teleopti
OCTOBER 9, 2018
Teleopti, a global leader in workforce management software for contact centers, will attend and present at the 2016 North East Contact Center Forum (NECCF) being held in Foxborough, MA at Gillette Stadium on June 14, 2016
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