INDUSTRY INSIGHTS YOUR PEERS ARE READING
After an analogue and a digital era, what will be next for the customer experience? CX expert Rik Vera predicts that offline and online will merge in the future. Humans will take center stage again, empowered by technology. MORE
The Overall Storyline My speech was entitled The Past, Present, and Future of CX(PA). The post The Past, Present, And Future Of CX(PA) appeared first on Customer Experience Matters®. This week I gave a keynote at the Customer Experience Professional Association (CXPA) Insight Exchange in New Orleans. As alway, it was a great event; there’s almost nothing better than a group of enthusiastic CX professionals! MORE
The post Our Award-Winning Voice of Customer Technology: Present and Future appeared first on ForeSee. Answers recently ranked 11th on Forbes’ 2015 list of America’s Most Promising U.S. MORE
Teleopti was present at the recent Professional Planning Forum Annual Conference held in Blackpool, UK 23 – 24 April. The conference was a mix of presentations, case studies, round table discussions and seminars MORE
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Crowne Plaza Hotel, Dubai. Today’s flourishing businesses in Dubai need to meet challenges to provide better customer experience to earn and keep more customers. MORE
It […] The post Unstructured data growth presents a document security challenge appeared first on What’s next. MORE
The “SOFiSTiK | 2018 – presentation days” are aimed at entrepreneurs, interested structural engineers, and experienced SOFiSTiK users who want to learn more about the latest developments in construction planning. MORE
Well, the latest research shows that using storytelling in presentations allows you to be a knowledgeable and convincing leader who will influence key audiences in the CX process. This means that you could be presenting to anyone from the C Suite to a regional manager. Identifying the specific audience’s needs, and addressing what is important to them is critical when crafting a story for your presentations. Create a Checklist for Your Presentation. MORE
Notably, Carine Clark , CEO of Banyan , presented at last year’s premier customer success leadership event in Sundance, Utah, and her message was both powerful and practical. MORE
Today, companies find themselves having to think about how they present themselves in entirely new ways, because. Attitudes toward what constitutes good customer service are always changing, because they are rooted in a culture that is always changing. MORE
This week’s Best Practices series, 5 Tips for Structuring a Successful Contact Center QBR (Quarterly Business Review), today provides its final tip, 5: Practice the Presentation. 5: Practice the Presentation appeared first on Global Response. Thursday’s Tip 4 was: Map Your more. The post 5 Tips for a Successful Contact Center QBR. Account Management Best Practices Global Response Blog QBR Quarterly Business Review MORE
Fourteen ConvergeOne thought leaders presented at Avaya ENGAGE 2019. They'll be sharing highlights from their sessions in a blog series over the next several weeks, so check back for the next installment. Avaya MORE
What will the rest of 2014 hold for us in the world of digital? Salmat's digital experts share their predictions in this whitepaper MORE
The shared award was presented to both EPIC Connections and SmartAction recognizing a collaborative effort to serve inContact customers and share their omnichannel insight. The award was presented during inContact’s DEVone Conference last week in Salt Lake City, Utah. MORE
Each customer experiences their journey in a way that is unique to them, with individual decisive moments that shape their experience. NICE understands how important it is for organizations to know how to shape the customer experience. But in order to do so, they need to get closer to their customers and understand what drives their decisions MORE
And with the user feedback you’ve gathered, you can now take your survey results and turn them into awesome, insightful presentations that paint a clear path for how the organization should proceed. Presenting survey results in a highly visual format will keep your audience engaged. MORE
She’ll be co-presenting with Taten Soltis of Modcloth and Angie Stocklin of One Click.The following day, on April 10, in “Preparing Agents Who Rock at Resolution” she’ll present strategies and tips on how to improve the customer service and customer support resolution. The post Customer Experience Speaker, Martha Brooke Presents at 2 Conferences this Month appeared first on Interaction Metrics. MORE
What will the rest of 2014 hold for us in the world of digital? Salmat's digital experts share their predictions in this whitepaper MORE
Unfortunately, when it comes to more persuasive presentations, chances are you haven’t earned a spot in the winner’s circle. A survey shared at PulseLocal San Diego revealed that only 14% of presentations actually drive action. No one wants to give (or attend) a presentation that inspires zero action. Delivering more persuasive presentations was the topic of his talk at the latest PulseLocal San Diego event. Phenomenal presentation by the one and only Arthur Schwartz. MORE
I should have been fully present and passionately engaged with my daughter and with the recipe. I’m intentionally choosing to be fully present and engaged with people and tasks. Customer Experience Design Myra's Motivation Fully Present and Engaged My Turning Point MORE
Lately, there seems to be a lot of discussion about voice over IP (VoIP) call recording technologies. I have received many questions from customers, and participated in many conversations about the pros and cons of various VoIP call recording options and the advances in emerging technologies in this area. I’ll try to recap the main points here in the hopes of bringing in a wider audience perspective MORE
Presentation from the 2015 Service Industry Summit - The Internet of Things (IoT) and smart, connected products are rapidly transforming the entire manufacturing ecosystem. In the wake of this transformation OEM’s are presented with a shifting of value and differentiation to software, the cloud and service – spawning entirely new business models. Presentations 2015 Service Industry Summit Customer Experience Management Tools and Technologies MORE
Presentation from the 2015 Service Industry Summit - Cisco has been monitoring the performance of top tasks on its support website for more than 4 years. Presentations 2015 Service Industry Summit Customer Experience Management Metrics Tools and TechnologiesThe Task Performance Indicator (TPI) is now a key metric that executives track because it’s an actionable metric for experience. In order to drive continuous improvement, Cisco has developed a multi-pronged strategic approach. MORE
In our first storygraphic we discussed the importance for organizations to “get closer” to their customers in order to shape the customer experience in a way that is unique to the individual. Understanding the individual customer journey is just the first step towards creating an exceptional customer experience. So what’s the rest of our secret formula for customer experience success? In this storygraphic, we provide the top 4 essentials for exceptional customer experience MORE
The post Summit presentations that score big: How to make your proposal stand out appeared first on ForeSee. Case Stories Events Case Studies ForeSee Summit ForeSee Summit 2017 socializing data Summit presentations MORE
If you are planning to go to APCO this year, I would like to invite you to join us for this panel discussion on “NG9-1-1: Past Lessons, Present State, Future Opportunities.” The 77th APCO International Conference & Expo is coming up in August and it will be another chance to talk about NG9-1-1 and the scope of change it will bring. MORE
Teleopti, a global leader in workforce management software for contact centers, will attend and present at the 2016 North East Contact Center Forum (NECCF) being held in Foxborough, MA at Gillette Stadium on June 14, 2016 MORE
SpeechTek 2010 is in full swing. I love SpeechTek – what a great opportunity to meet up with peers doing amazing things with analytics from all over the country and from so many different industries. And amidst all this diversity – we all have one common thread: we do great things for our customers and companies with analytics. MORE
Watch our own Brian LaRoche present at the upcoming coming CCW Online Event focused around Customer Experience Game Changers. The post Watch Brian LaRoche Present at CCW Online March 14th, 2017 appeared first on CallMiner. MORE
In our mid-year series discussing hot topics impacting contact centers, we have presented insights from industry experts on employee engagement, IoT-enabled service strategies, artificial intelligence and millennials. MORE
5 Tips to Making Great Sales Presentation in Live Chat. Do they know the specifics of the live chat tool which could help them to make a better product or service presentation to clients? I recommend you watching his interesting presentation. Personalize your presentation. MORE
Teleopti's Blair McGavin to present and discuss Capacity Planning during SWPP Conference in Nashville MORE
The post RapportBoost’s CEO, Jenny Craig USA’s Director of North America’s Sales Center, to co-present Mitel-Sponsored Webinar on turning contact centers into profit centers Oct. MORE
On October 1, 2013, the Customer Experience community came together to partake in the first annual CX Day, a global celebration of companies and people creating great experiences for customers. It was exciting to participate in this first-of-its-kind initiative that cemented the importance of CX in business, and made the connection between CX and ROI. MORE
Presentation Related Topics GetFeedback
FEBRUARY 6, 2019
And with the user feedback you’ve gathered, you can now take your survey results and turn them into awesome, insightful presentations that paint a clear path for how the organization should proceed. Presenting survey results in a highly visual format will keep your audience engaged.
Callminer
MARCH 10, 2017
Watch our own Brian LaRoche present at the upcoming coming CCW Online Event focused around Customer Experience Game Changers. The post Watch Brian LaRoche Present at CCW Online March 14th, 2017 appeared first on CallMiner.
Concentrix
APRIL 19, 2019
The post There’s No Time Like the Present appeared first on Concentrix. In this on-demand webinar, learn how to use customer feedback to shape experiences while they’re happening. Webinars Resources Webinar
Provide Support
SEPTEMBER 14, 2015
5 Tips to Making Great Sales Presentation in Live Chat. Do they know the specifics of the live chat tool which could help them to make a better product or service presentation to clients? I recommend you watching his interesting presentation. Personalize your presentation.
Speaker: Claire Beatty, Editorial Director - Asia, MIT Technology Review Insights
Mindtouch
MAY 2, 2018
Unfortunately, when it comes to more persuasive presentations, chances are you haven’t earned a spot in the winner’s circle. A survey shared at PulseLocal San Diego revealed that only 14% of presentations actually drive action. No one wants to give (or attend) a presentation that inspires zero action. Delivering more persuasive presentations was the topic of his talk at the latest PulseLocal San Diego event. Phenomenal presentation by the one and only Arthur Schwartz.
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Hello Customer
MARCH 1, 2019
After an analogue and a digital era, what will be next for the customer experience? CX expert Rik Vera predicts that offline and online will merge in the future. Humans will take center stage again, empowered by technology.
ForeSee
OCTOBER 25, 2016
The post Summit presentations that score big: How to make your proposal stand out appeared first on ForeSee. Case Stories Events Case Studies ForeSee Summit ForeSee Summit 2017 socializing data Summit presentations
Nuance
NOVEMBER 28, 2018
It […] The post Unstructured data growth presents a document security challenge appeared first on What’s next.
ClientSuccess
AUGUST 30, 2018
Notably, Carine Clark , CEO of Banyan , presented at last year’s premier customer success leadership event in Sundance, Utah, and her message was both powerful and practical.
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presented with the proposition “bad decisions cost my organization. If Artificial Intelligence (AI) for the overall business is a red hot. topic in C-suites, AI for customer engagement is white hot. wonder professionals, who had removed AI from their resumes, are. scrambling to add it back in!
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Customer Experience Matters
MAY 10, 2018
The Overall Storyline My speech was entitled The Past, Present, and Future of CX(PA). The post The Past, Present, And Future Of CX(PA) appeared first on Customer Experience Matters®. This week I gave a keynote at the Customer Experience Professional Association (CXPA) Insight Exchange in New Orleans. As alway, it was a great event; there’s almost nothing better than a group of enthusiastic CX professionals!
ForeSee
JANUARY 27, 2015
The post Our Award-Winning Voice of Customer Technology: Present and Future appeared first on ForeSee. Answers recently ranked 11th on Forbes’ 2015 list of America’s Most Promising U.S.
teleopti
OCTOBER 9, 2018
Teleopti's Blair McGavin to present and discuss Capacity Planning during SWPP Conference in Nashville
Interaction Metrics
APRIL 4, 2019
She’ll be co-presenting with Taten Soltis of Modcloth and Angie Stocklin of One Click.The following day, on April 10, in “Preparing Agents Who Rock at Resolution” she’ll present strategies and tips on how to improve the customer service and customer support resolution. The post Customer Experience Speaker, Martha Brooke Presents at 2 Conferences this Month appeared first on Interaction Metrics.
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data is presented in a simple, digestible manner, businesses can see the big picture and deliver a. New Study Reveals Reliance on Too Few. Data Sources; Organizations Likely Missing. Opportunities to Meet the Real Needs of.
Salmat
OCTOBER 9, 2018
What will the rest of 2014 hold for us in the world of digital? Salmat's digital experts share their predictions in this whitepaper
Salmat
OCTOBER 9, 2018
What will the rest of 2014 hold for us in the world of digital? Salmat's digital experts share their predictions in this whitepaper
inmoment
JANUARY 17, 2019
Well, the latest research shows that using storytelling in presentations allows you to be a knowledgeable and convincing leader who will influence key audiences in the CX process. This means that you could be presenting to anyone from the C Suite to a regional manager. Identifying the specific audience’s needs, and addressing what is important to them is critical when crafting a story for your presentations. Create a Checklist for Your Presentation.
Global Response
AUGUST 24, 2018
This week’s Best Practices series, 5 Tips for Structuring a Successful Contact Center QBR (Quarterly Business Review), today provides its final tip, 5: Practice the Presentation. 5: Practice the Presentation appeared first on Global Response. Thursday’s Tip 4 was: Map Your more. The post 5 Tips for a Successful Contact Center QBR. Account Management Best Practices Global Response Blog QBR Quarterly Business Review
Speaker: Tony Medrano, CEO of RapportBoost.ai
Join Tony Medrano, CEO of RapportBoost.ai, Nate Brown, Co-Founder of CX Accelerator, and Kaye Chapman, Learning and Development Manager at Comm100, as they present real case studies of how companies are adapting to industry trends to meet the needs of customers and agents.
teleopti
OCTOBER 9, 2018
Teleopti was present at the recent Professional Planning Forum Annual Conference held in Blackpool, UK 23 – 24 April. The conference was a mix of presentations, case studies, round table discussions and seminars
RichCall
APRIL 19, 2018
Crowne Plaza Hotel, Dubai. Today’s flourishing businesses in Dubai need to meet challenges to provide better customer experience to earn and keep more customers.
teleopti
OCTOBER 9, 2018
Teleopti, a global leader in workforce management software for contact centers, will attend and present at the 2016 North East Contact Center Forum (NECCF) being held in Foxborough, MA at Gillette Stadium on June 14, 2016
Myra Golden Media
APRIL 23, 2017
I should have been fully present and passionately engaged with my daughter and with the recipe. I’m intentionally choosing to be fully present and engaged with people and tasks. Customer Experience Design Myra's Motivation Fully Present and Engaged My Turning Point
Speaker: Tony Medrano, CEO of RapportBoost.ai
and Heidi Rote, Director, North America Sales Center of Jenny Craig, as they present real case studies of how live chat drives engagement, order size, conversions, and allows agents to build relationships with customers.
EPIC Connections
OCTOBER 20, 2017
The shared award was presented to both EPIC Connections and SmartAction recognizing a collaborative effort to serve inContact customers and share their omnichannel insight. The award was presented during inContact’s DEVone Conference last week in Salt Lake City, Utah.
RapportBoost
OCTOBER 20, 2018
The post RapportBoost’s CEO, Jenny Craig USA’s Director of North America’s Sales Center, to co-present Mitel-Sponsored Webinar on turning contact centers into profit centers Oct.
Customer Interactions
JULY 7, 2015
Each customer experiences their journey in a way that is unique to them, with individual decisive moments that shape their experience. NICE understands how important it is for organizations to know how to shape the customer experience. But in order to do so, they need to get closer to their customers and understand what drives their decisions
Customer Interactions
JULY 7, 2015
Lately, there seems to be a lot of discussion about voice over IP (VoIP) call recording technologies. I have received many questions from customers, and participated in many conversations about the pros and cons of various VoIP call recording options and the advances in emerging technologies in this area. I’ll try to recap the main points here in the hopes of bringing in a wider audience perspective
Speaker: Sarah Tarraf, Director of Customer Experience, Gongos & David Robbins, Account Strategist, Gongos
Customer Interactions
JULY 7, 2015
On October 1, 2013, the Customer Experience community came together to partake in the first annual CX Day, a global celebration of companies and people creating great experiences for customers. It was exciting to participate in this first-of-its-kind initiative that cemented the importance of CX in business, and made the connection between CX and ROI.
Customer Interactions
JULY 7, 2015
In our first storygraphic we discussed the importance for organizations to “get closer” to their customers in order to shape the customer experience in a way that is unique to the individual. Understanding the individual customer journey is just the first step towards creating an exceptional customer experience. So what’s the rest of our secret formula for customer experience success? In this storygraphic, we provide the top 4 essentials for exceptional customer experience
Customer Interactions
JULY 31, 2011
If you are planning to go to APCO this year, I would like to invite you to join us for this panel discussion on “NG9-1-1: Past Lessons, Present State, Future Opportunities.” The 77th APCO International Conference & Expo is coming up in August and it will be another chance to talk about NG9-1-1 and the scope of change it will bring.
Customer Interactions
JULY 7, 2015
SpeechTek 2010 is in full swing. I love SpeechTek – what a great opportunity to meet up with peers doing amazing things with analytics from all over the country and from so many different industries. And amidst all this diversity – we all have one common thread: we do great things for our customers and companies with analytics.
Service Strategies
NOVEMBER 2, 2015
Presentation from the 2015 Service Industry Summit - The Internet of Things (IoT) and smart, connected products are rapidly transforming the entire manufacturing ecosystem. In the wake of this transformation OEM’s are presented with a shifting of value and differentiation to software, the cloud and service – spawning entirely new business models. Presentations 2015 Service Industry Summit Customer Experience Management Tools and Technologies
Service Strategies
NOVEMBER 2, 2015
Presentation from the 2015 Service Industry Summit - Cisco has been monitoring the performance of top tasks on its support website for more than 4 years. Presentations 2015 Service Industry Summit Customer Experience Management Metrics Tools and TechnologiesThe Task Performance Indicator (TPI) is now a key metric that executives track because it’s an actionable metric for experience. In order to drive continuous improvement, Cisco has developed a multi-pronged strategic approach.
Contact Center Pipeline
AUGUST 29, 2017
In our mid-year series discussing hot topics impacting contact centers, we have presented insights from industry experts on employee engagement, IoT-enabled service strategies, artificial intelligence and millennials.
ConvergeOne
FEBRUARY 14, 2019
Fourteen ConvergeOne thought leaders presented at Avaya ENGAGE 2019. They'll be sharing highlights from their sessions in a blog series over the next several weeks, so check back for the next installment. Avaya
InTheChat
MARCH 8, 2019
Today, companies find themselves having to think about how they present themselves in entirely new ways, because. Attitudes toward what constitutes good customer service are always changing, because they are rooted in a culture that is always changing.
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