How to Turn Survey Results Into Awesome Presentations

GetFeedback

And with the user feedback you’ve gathered, you can now take your survey results and turn them into awesome, insightful presentations that paint a clear path for how the organization should proceed. Presenting survey results in a highly visual format will keep your audience engaged.

Watch Brian LaRoche Present at CCW Online March 14th, 2017

Callminer

Watch our own Brian LaRoche present at the upcoming coming CCW Online Event focused around Customer Experience Game Changers. The post Watch Brian LaRoche Present at CCW Online March 14th, 2017 appeared first on CallMiner.

SOFiSTiK | 2018 – presentation day in London

Branch Mesenger

The “SOFiSTiK | 2018 – presentation days” are aimed at entrepreneurs, interested structural engineers, and experienced SOFiSTiK users who want to learn more about the latest developments in construction planning.

Unstructured data growth presents a document security challenge

Nuance

It […] The post Unstructured data growth presents a document security challenge appeared first on What’s next.

60

Humans and Bots: How to blend human skills and AI to build customer intimacy and drive growth

Presented by. This is a global webinar, presented live in North America, Latin America, Europe and Asia Pacific. According to a recent global survey conducted by MIT Technology Review Insights, 90% of companies are deploying AI across some aspect of their customer journey.

The Past, Present, And Future Of CX(PA)

Customer Experience Matters

The Overall Storyline My speech was entitled The Past, Present, and Future of CX(PA). The post The Past, Present, And Future Of CX(PA) appeared first on Customer Experience Matters®. This week I gave a keynote at the Customer Experience Professional Association (CXPA) Insight Exchange in New Orleans. As alway, it was a great event; there’s almost nothing better than a group of enthusiastic CX professionals!

Year Ahead - 2014 Predictions Presented By ADMA

Salmat

What will the rest of 2014 hold for us in the world of digital? Salmat's digital experts share their predictions in this whitepaper

40

Teleopti To Present at SWPP Conference in Nashville, TN

teleopti

Teleopti's Blair McGavin to present and discuss Capacity Planning during SWPP Conference in Nashville

40

5 Tips for a Successful Contact Center QBR. 5: Practice the Presentation

Global Response

This week’s Best Practices series, 5 Tips for Structuring a Successful Contact Center QBR (Quarterly Business Review), today provides its final tip, 5: Practice the Presentation. 5: Practice the Presentation appeared first on Global Response. Thursday’s Tip 4 was: Map Your more. The post 5 Tips for a Successful Contact Center QBR. Account Management Best Practices Global Response Blog QBR Quarterly Business Review

Teleopti was present at the Customer Contact Planning 2012 in Blackpool, UK

teleopti

Teleopti was present at the recent Professional Planning Forum Annual Conference held in Blackpool, UK 23 – 24 April. The conference was a mix of presentations, case studies, round table discussions and seminars

6 Killer Applications for Artificial Intelligence in the Customer Engagement Contact Center

presented with the proposition “bad decisions cost my organization. If Artificial Intelligence (AI) for the overall business is a red hot. topic in C-suites, AI for customer engagement is white hot. wonder professionals, who had removed AI from their resumes, are. scrambling to add it back in!

RichCall presents at Contact Center & CX Conference in Dubai on April 24-25th

RichCall

Crowne Plaza Hotel, Dubai. Today’s flourishing businesses in Dubai need to meet challenges to provide better customer experience to earn and keep more customers.

RapportBoost’s CEO, Jenny Craig USA’s Director of North America’s Sales Center, to co-present Mitel-Sponsored Webinar on turning contact centers into profit centers Oct. 23

RapportBoost

The post RapportBoost’s CEO, Jenny Craig USA’s Director of North America’s Sales Center, to co-present Mitel-Sponsored Webinar on turning contact centers into profit centers Oct.

Teleopti to Present at North East Contact Center Forum in Foxborough, MA

teleopti

Teleopti, a global leader in workforce management software for contact centers, will attend and present at the 2016 North East Contact Center Forum (NECCF) being held in Foxborough, MA at Gillette Stadium on June 14, 2016

Omnichannel Expertise: EPIC Connections and SmartAction Presented with Collaboration Award from NICE inContact

EPIC Connections

The shared award was presented to both EPIC Connections and SmartAction recognizing a collaborative effort to serve inContact customers and share their omnichannel insight. The award was presented during inContact’s DEVone Conference last week in Salt Lake City, Utah.

3 Important Things A Chatbot Can’t Do (But an IVA Can)

only be present on multiple channels, but also to maintain. Chatbot 3 Important. Things a Chatbot. Can’t Do. But an IVA Can) Does not. compute. Chatbot As brands continue to focus on improving the customer. experience, incorporating automation into customer.

That Time I Set My Kitchen On Fire – And How That Changed Me Forever

Myra Golden Media

I should have been fully present and passionately engaged with my daughter and with the recipe. I’m intentionally choosing to be fully present and engaged with people and tasks. Customer Experience Design Myra's Motivation Fully Present and Engaged My Turning Point

Service Transformation and the Internet of Things

Service Strategies

Presentation from the 2015 Service Industry Summit - The Internet of Things (IoT) and smart, connected products are rapidly transforming the entire manufacturing ecosystem. In the wake of this transformation OEM’s are presented with a shifting of value and differentiation to software, the cloud and service – spawning entirely new business models. Presentations 2015 Service Industry Summit Customer Experience Management Tools and Technologies

Success, Failure and Disasters: Cisco Tests Tasks to Improve the Customer Experience

Service Strategies

Presentation from the 2015 Service Industry Summit - Cisco has been monitoring the performance of top tasks on its support website for more than 4 years. Presentations 2015 Service Industry Summit Customer Experience Management Metrics Tools and TechnologiesThe Task Performance Indicator (TPI) is now a key metric that executives track because it’s an actionable metric for experience. In order to drive continuous improvement, Cisco has developed a multi-pronged strategic approach.

Hot Trends Impacting Contact Centers: A Sole Source of Data

Contact Center Pipeline

In our mid-year series discussing hot topics impacting contact centers, we have presented insights from industry experts on employee engagement, IoT-enabled service strategies, artificial intelligence and millennials.

Executive Report: The Customer Data Too Often Overlooked by the C-Suite

data is presented in a simple, digestible manner, businesses can see the big picture and deliver a. New Study Reveals Reliance on Too Few. Data Sources; Organizations Likely Missing. Opportunities to Meet the Real Needs of.

4 Powerful Capabilities Avaya Aura Device Services Adds to Equinox

ConvergeOne

Fourteen ConvergeOne thought leaders presented at Avaya ENGAGE 2019. They'll be sharing highlights from their sessions in a blog series over the next several weeks, so check back for the next installment. Avaya

77

Digital Transformation: Avaya Breeze and Beyond

ConvergeOne

Fourteen ConvergeOne thought leaders presented at Avaya ENGAGE 2019. They'll be sharing highlights from their sessions in a blog series over the next several weeks, so check back for the next installment. Avaya Digital Transformation

61

ConvergeOne Thought Leaders Share What You Can Expect at Avaya ENGAGE 2019

ConvergeOne

With Avaya ENGAGE quickly approaching, we decided to check in with ConvergeOne thought leaders— who will be presenting at 28 sessions during the event —to get a sense of what we can expect.

Building Ionic/Cordova Chatbot with Dialogflow (API.ai)

kommunicate

In the previous post, we presented you with simple and effective guides to integrating Dialogflow bot in a website, Android and iOS apps. In this article, we will be sharing steps to do the same in an Ionic/Cordova app.

Top Priorities in Customer-Centric Contact Centers

Speaker: Tony Medrano, CEO of RapportBoost.ai

Join Tony Medrano, CEO of RapportBoost.ai, Nate Brown, Co-Founder of CX Accelerator, and Kaye Chapman, Learning and Development Manager at Comm100, as they present real case studies of how companies are adapting to industry trends to meet the needs of customers and agents.

Leading Your Customer to the Right Choice

Beyond Philosophy

Choice Architecture, a principle that psychologists have studied for decades, is the concept that describes how the presentation of information affects people’s decision-making. Framing is the tone you use to present your options.

Inside View: Nate Brown, UL EHS Sustainability

Contact Center Pipeline

A set of circumstances presents someone with an opportunity to take on a role that they might not otherwise have considered […]. Some people know from a young age exactly what they want to do. They pursue a vocation with dedication and never waver from their target.

So what does best practice look like in a post peak voice world?

Sabio

It was great to attend the UK National Contact Centre Conference run by the CCMA at the British Library in London last week, and to present alongside speakers from leading brands such as Air France, Booking.com, Lego and Severn Trent Water.

How Remote Workers Get More Done with Customized Workspaces

CafeX

Working remotely can present team collaboration challenges - especially when software or workspaces aren't right. In fact, the term “workspaces” has traditionally been used to refer to concepts and furnishings for designing office space. However, in the last few years, “workspaces” has increasingly been used to describe a wide variety of team collaboration software. Here's how to get more done when both are done right.

132
132

Turning Your Contact Center into a Profit Center by Leveraging Chat

Speaker: Tony Medrano, CEO of RapportBoost.ai

and Heidi Rote, Director, North America Sales Center of Jenny Craig, as they present real case studies of how live chat drives engagement, order size, conversions, and allows agents to build relationships with customers.

QUESTIONS ARE KING

Victor Midgley

” The art of compelling conversation is centered on one’s ability to understand, control and present proper questions. The French philosopher, Voltaire, stated – “Judge a man by his questions rather than his answers.” Although there are numerous publications on the subject of “asking questions” and there are many question techniques identified, in my opinion and … Continue reading "QUESTIONS ARE KING".

Build Android Chatbot with Dialogflow (API.ai)

kommunicate

Previously, we presented you with a simple and effective guide to integrating dialogflow bot in a website. In this article, we will be sharing steps to do the same in an Android app. All you need to build a sample chatbot for an android app is Dialogflow and Kommunicate.

Chase Data vs. Open Source Dialers

ChaseData

After all, open source is typically presented as a low-cost alternative to proprietary professionally coded and vetted software. When looking to upgrade a call center operation, it is easy to think that open source software is the way to go.

Improving CX (and Other Desired Results): The Quality Conversation Imperative

Robert Davis

Based on discovery (in a sales environment), does the agent present the right solution with a compelling offer and assumptive close? By Brad Baumunk , President and COO, Robert C. Davis and Associates. What differentiates you from your competition?

Dominance, Focal points and Heirarchy

Win the Customer

Your content might be the king, but are you presenting it as one? Do people look where they should? Branding Content Writing Social Media

62

The 3 Trends Customer Experience Professionals Can’t Afford to Ignore

Beyond Philosophy

Since you can’t rely on customers to account for what made them feel the way they did, you must understand the hidden influences present in your current Customer Experience and how they motivate behavior. . The Three Trends You Can’t Ignore in CX Today.

Avaya ENGAGE 2019: Communications (and Businesses) are Evolving

ConvergeOne

Many remarked upon the high level of enthusiasm that was present throughout the event, as attendees recognized exciting innovations with Avaya technologies and the IT industry that are making the technology of tomorrow available today.

How To Get The Best ROI From Event Marketing

Salmat

Whether hosting, sponsoring or presenting, follow our essential checklist to ensure you get the best return on investment from your event – every time

Integrate Dialogflow (api.ai) with Android Apps

kommunicate

Previously, we presented you with a simple and effective guide to integrating dialogflow bot in a website. In this article, we will be sharing steps to do the same in an Android app. All you need to build a sample chatbot for an android app is Dialogflow and Kommunicate.