24-7 InTouch

FEBRUARY 13, 2024

Winnipeg, MB – February 13, 2024 – IntouchCX has announced today the acquisition of Beliveo, a leading nearshore contact center and business processing outsourcer (BPO) in Mexico. The Company acquired global BPOs Knoah Solutions in 2020, and Goodbay Technologies in 2021.

Contact Center 119

Contact Center Business Process Outsourcing outsourcing Call Center 119

Transparent BPO

DECEMBER 17, 2021

17, 2021 – Industry veteran Dean Birtwell is joining Transparent BPO as Vice President of Business Development. He reports to Scott Newman, CEO of Transparent BPO, a global contact center and business process outsourcer. Sales Executive Brings Deep Background to Management Ranks Rockville, MD, Dec.

Business Process Outsourcing 118

Business Process Outsourcing outsourcing Contact Center Sales 118

Ansafone

JUNE 30, 2021

Foreign-language customers deserve … Bilingual Support is a Customer Service Necessity in 2021 Read More ». The post Bilingual Support is a Customer Service Necessity in 2021 appeared first on Ansafone Contact Centers.

Customer Service 62

Customer Service Call Center Contact Center Customer Support 62

Alorica

MAY 19, 2021

May 19, 2021—Alorica Inc., a global leader in customer experience solutions, has been named a Silver winner in the 2021 Stevie® Awards for Minority-Owned Business of the Year. IRVINE, Calif.,

Business Process Outsourcing 87

Business Process Outsourcing outsourcing Enterprise Customer Experience 87

Select VoiceCom Blog

MAY 10, 2023

In recent years, outsourcing has become a business strategy for scaling operations while managing expenses. According to a Deloitte study, 52% of executives outsource business functions. With this rapid expansion, ecommerce companies use outsourcing to extend their operations and meet demand. billion by 2025.

outsourcing 52

outsourcing Advertising Enterprise Marketing 52

CSM Magazine

JULY 2, 2021

Why You Need to Outsource Call Center Answering Services. There are many reasons why you might want to outsource to the call center market. You may be new to outsourcing and wondering how exactly this service can help you. Did you know that the United States outsources around three lakh workers annually?

Answering services 52

Answering services outsourcing Call Center Business Process Outsourcing 52

TeleDirect

SEPTEMBER 30, 2020

Secure, remote workspaces, reliable infrastructure and timely customer service are as critical as ever. This trend illustrates the importance of having professional, highly trained agents (remote and in-person) to handle customer service needs. A renewed focus on customer service. The crowded cloud.

Call Center 118

Call Center Business Process Outsourcing outsourcing Enterprise 118

Quality Contact Solutions

JANUARY 21, 2021

Aurora, NE (January 19th, 2021) Quality Contact Solutions, Inc (QCS) is pleased to announce that Chris Grothe has joined the organization as Vice President of Operations. Throughout his extensive career his passion for identifying opportunities and executing new strategies within an outsourced call center setting has fueled his success.

Telemarketing 98

Telemarketing Business Process Outsourcing outsourcing B2C 98

ShepHyken

NOVEMBER 4, 2022

This week, we feature an article by Baphira Wahlang Shylla, a digital marketer at Knowmax , a SaaS company that provides knowledge management solutions for various industries that are seeking to improve their customer service metrics. She shares how BPOs can enhance your customer experience.

Customer Experience 162

Customer Experience Scripts Self service outsourcing 162

Ansafone

DECEMBER 18, 2020

This change in habits will force many companies to change the way they conduct business as well. There are many ways that Covid-19 will affect … The Effects of COVID-19 on Business in 2021 Read More ». The post The Effects of COVID-19 on Business in 2021 appeared first on Ansafone Contact Centers.

Contact Center 101

Contact Center Business Process Outsourcing outsourcing Call Center 101

Anexa BPO

SEPTEMBER 5, 2021

Remember that tried and true little saying, “The customer is always right”? Coined by Harry Gordon Selfridge of the famed London department store, at the time it was seen as significant innovation in customer service, and in its basic principle, rings true today.

outsourcing 40

outsourcing Technology Business Process Outsourcing SaaS 40

Transparent BPO

MAY 3, 2021

Customer Experience Skills Augment Company’s Management Ranks Rockville, MD, May 3, 2021 – Alan Jackson has been appointed as Vice President of Business Development of Transparent BPO, a global contact center and business process outsourcer. He reports to Scott Newman, CEO of Transparent BPO.

Business Process Outsourcing 48

Business Process Outsourcing outsourcing Contact Center Sales 48

Spearline

JUNE 2, 2022

In a Gartner poll of customer service and support leaders, respondents said they expected their tech spend to grow substantially in 2022 – up 7.6%. This is in sharp contrast to areas such as ‘facilities’, in which service leaders expect a 3.3% In 2021, there were more high profile hacks of large organizations than ever.

Contact Center 98

Contact Center Technology Cloud contact Business Process Outsourcing 98

TeleDirect

JULY 1, 2021

TeleDirect provides business process outsourced (BPO) call center platforms for ACOs all across the country. With inbound & outbound expertise and industry-leading security and data integrity protocols – which meet all current HIPAA regulations – we’ll help your ACO with customized call center services.

Accountability 71

Accountability Call Center Healthcare Business Process Outsourcing 71

Hodusoft

MARCH 13, 2024

As customer expectations evolve, many organizations in the financial sector are turning to Business Process Outsourcing ( BPO ) contact centers to optimize their customer support services. billion in 2021 to USD 205.32 percent from USD 90.57 billion by 2030. A great tool improves the way you think.”

Contact Center 52

Contact Center Customer Support Contact center software outsourcing 52

CSM Magazine

OCTOBER 6, 2021

a Japan-based business process outsourcing giant with a presence in 30 countries and regions is now able to deliver effortless customer experiences on behalf of its clients after implementing the Avaya OneCloud CCaaS platform with conversational AI. Avaya today announced that transcosmos inc.,

Business Process Outsourcing 52

Business Process Outsourcing Virtual Agent Self service Cloud contact 52

Anexa BPO

JUNE 15, 2022

Customer patience has worn thin , and they are no longer willing to accept the effects of COVID-19 as an excuse for poor CX. In fact, prior to the crisis, more than half of consumers were dissatisfied with customer service, saying that their expectations weren’t being met. Anexa is one such industry leader.

Customer Experience 52

Customer Experience Business Process Outsourcing outsourcing Customer centricity 52

TeleDirect

AUGUST 10, 2022

Before we jump into the benefits of call center outsourcing, we want to address what makes this a unique time to be in business. In 2021, America experienced what was referred to as “the Great Resignation,” when more than 41 million people quit their job, changed careers or left their company for a similar role elsewhere.

Call Center 62

Call Center outsourcing Business Process Outsourcing Transportation 62

Anexa BPO

SEPTEMBER 15, 2022

Research shows that 76% of Spanish banking customers used their mobile banking app at least monthly in 2021, while 34% of UK loan applicants researched their options on a smartphone. Additionally, digital (online and mobile) is now the preferred process for US home buyers to apply for mortgages. Customer Experience?

Banking 52

Banking Finance Business Process Outsourcing Government 52

Call Experts

DECEMBER 10, 2020

I believe that by the time we get to the end of 2021 if everyone gets vaccinated and we continue to implement the public-health measures that I have been talking about incessantly over the last several months.” Consider business process outsourcing to support your staff and customers through Coronavirus.

Business Process Outsourcing 52

Business Process Outsourcing outsourcing Consulting Consulting 52

CSM Magazine

JUNE 17, 2022

Chief Strategy Officer says artificial intelligence services and new automation processes, can raise work from home productivity. A new report out from artificial intelligence cloud provider ASAPP reveals that 85% of customer service agents don’t want to return to the office.

Real estate 52

Real estate Business Process Outsourcing outsourcing Technology 52

COPC

APRIL 20, 2020

In late March 2020, Shandong Sunshine Financial Service Information Technology Co., launched its bid to become the first business process outsourcer (BPO) enterprise in China to be certified to the COPC Customer Experience (CX) Standard Release 6.1, Shandong Sunshine Financial Service Information Technology Co.,

Calibration 53

Calibration Business Process Outsourcing Telecommunications outsourcing 53

CSM Magazine

JUNE 14, 2022

When it comes to digital transformation, the huge potential of South Africa is fast becoming a reality thanks to the arrival of new Amazon Web Service (AWS) Region in Cape Town in 2021, comprising three availability zones. The race to accelerate South Africa’s cloud journey.

Cloud contact 59

Cloud contact Banking Business Process Outsourcing Employee engagement 59

Playvox

OCTOBER 19, 2021

in July 2021 , higher than pre-pandemic levels, yet the news is full of stories about businesses of all sizes across industries having difficulty finding employees. Customers who need help won’t be happy about waiting in long queues. Not meeting this expectation could lead to customer churn.

Contact Center 73

Contact Center Management Agent burnout Interactive Voice Response 73

CSM Magazine

SEPTEMBER 16, 2022

As the global economic outlook “darkens significantly”, according to International Monetary Fund chief Kristalina Georgieva*, business process outsourcing (BPO) has become crucial for companies seeking to streamline costs and processes.

Business Process Outsourcing 52

Business Process Outsourcing Transportation Telecommunications Government 52

Talkdesk

SEPTEMBER 8, 2020

In addition, a number of Talkdesk’s healthcare customers typically double their contact center workforce to meet the surge in calls. Delivering exceptional customer service during open enrollment is always a challenge, but promises to be even more complex this year.

Abandon rate 67

Abandon rate Customer Experience Healthcare contact center workforce 67

Ansafone

FEBRUARY 25, 2021

As many call centers work to add new ideas and methods to impress their clients and serve the customers better, many will need to think about implementing the latest call center technology as effectively as possible. The post The Advancement of Call Center Technology appeared first on Ansafone Contact Centers.

Call Center 71

Call Center Technology Contact Center Business Process Outsourcing 71

Vistio

JUNE 29, 2021

Peter Ryan is recognized as one of the world’s leading experts in customer experience (CX) and business process outsourcing (BPO). There’s never a dull day when you’re working in customer experience. But in my mind, this is probably the frontline solution of 2021. You most certainly do.

Contact Center 52

Contact Center Consulting Consulting outsourcing 52

Hodusoft

MARCH 21, 2024

Navigate with HoduSoft BPO or business process outsourcing is a dynamic world where businesses find efficient solutions beyond their walls. from 2021 to 2028. from 2021 to 2028. Don't Let Challenges Sink Your BPO! As per a report , the global BPO market size was valued at $221.5 What is BPO?

Contact center software 52

Contact center software Business Process Outsourcing Interactive Voice Response outsourcing 52

CSM Magazine

FEBRUARY 14, 2023

Contact Center success comes from the appropriate updates to all three elements of the Customer Service Trilogy: Platforms People Process Another way to think of this triad is technology, labor, and culture. Outsourcing is back and also brand new again: on-shoring, near-shoring or off-shoring.

Contact Center 52

Contact Center outsourcing Business Process Outsourcing Consulting 52

Uniphore

OCTOBER 26, 2021

October 26, 2021 [8AM EST, 5 AM PST] — Uniphore , the leader in Conversational Automation, today announced?its Every day, billions of conversations take place across industries — customer service, sales, HR, education and more. About Uniphore Uniphore is the global leader in Conversational Automation.

Business Process Outsourcing 71

Business Process Outsourcing Enterprise outsourcing Sales 71