Outsource Consultants

DECEMBER 14, 2020

As we close out a year filled with disruption, uncertainty, dark clouds, and silver linings, Outsource Consultants President and Founder Corey Kotlarz reflects on 2020’s challenges and successes, and his thoughts as we usher in a new year. Certainly, offshore outsourcing will remain an excellent option, but its lead has evaporated.

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BlueOcean

JULY 13, 2023

In 2021, the championship went forward but with many restrictions. As a result, record numbers of attendees and, consequently, record-high inbound customer service volume were projected for the 2022 championships. Learn how we delivered game-changing customer care—grab your copy of the case study today.

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Outsource Consultants

NOVEMBER 17, 2023

Rather, by outsourcing to multiple locations in different regions, companies have access to a larger pool of potential employees to draw from when looking to fill open positions. By outsourcing to multiple regions, companies can access these specialized skills while outsourcing more general inquiries to lower-cost options.

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Nicereply

DECEMBER 28, 2021

We are incredibly thankful you joined us on the ride through 2021. Even though the pandemic continued bugging us throughout 2021, we’ve enjoyed an inspiring year full of quality content that helped thousands of support representatives. 5 Most Favorite Blog Posts Published in 2021.

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Ansafone

FEBRUARY 28, 2021

As businesses move into 2021 and prepare for the future, they must stay on top of all customer service trends that show up. Providing the best customer service at all times is imperative to growing a business and seeing more profits, even in 2021.

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Global Response

JANUARY 31, 2024

That’s precisely why so many companies are outsourcing tech support. Let’s look into the benefits and challenges of outsourcing remote work tech support to understand it better. An outsourced IT support team is not limited by working hours. But it’s easy to scale outsourced technical support services.

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outsourcing Technical Support Best practices Education 62

OctopusTech

APRIL 27, 2021

In 2021, enterprises want to achieve the goals planned in the last year. Companies are now focusing more on customer support to enhance the customer experience. Thus, Customer support outsourcing is the key to attain a new record in sales and customer retention. Real-Time Omnichannel Support.

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Alorica

FEBRUARY 22, 2021

22, 2021) – Alorica Inc., a global leader in customer experience solutions, has been named on the well-known International Association of Outsourcing Professionals’ (IAOP) 2021 Global Outsourcing 100 (GO100) list for its seventh year in a row. IRVINE, Calif. – (Feb.

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Eptica

JANUARY 16, 2022

Date: Monday, January 17, 2022 Author: Pauline Ashenden - Demand Generation Manager How data analytics can enhance customer service. In our latest blog we explore this trend, highlighting some key findings from the ContactBabel UK Customer Experience Decision-Makers’ Guide 2021. Published on: January 17, 2022.

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CSM Magazine

OCTOBER 5, 2022

Customer service outsourcing can be a cost-effective way to manage customer-related activities. You hire a third-party vendor, such as a business process outsourcing (BPO) company, to handle your service or product orders, requests, and issues. Read on to learn how to outsource effectively.

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Outsource Consultants

JANUARY 24, 2022

Little did we know that the issues the outsourcing powerhouse was currently facing were about to be dwarfed by considerably larger obstacles. Lawmakers issued a new tax plan on Dec 3, 2021, for online gambling operators. The Rise of Nearshore Outsourcing. In retrospect, late 2019 seems like another world.

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Outsource Consultants

AUGUST 15, 2022

As the medical industry experiences higher demand for service and a staffing shortage, outsourcing options have become more pivotal to keeping things running than ever before. Segments of the industry, such as marketplace enrollment and COVID testing, have also begun to rely on outsourcing even more heavily. In 2021 alone, 13.6

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Select VoiceCom Blog

JANUARY 3, 2023

This business practice is known as outsourcing, defined as hiring international parties or individuals to provide their services to your company. The Philippines is notable for being one of the best countries to outsource employees , and it shares this feat with places like India, Mexico, and Brazil. million Filipinos.

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Outsource Consultants

JANUARY 19, 2023

If your company isn’t currently feeling the sting of rising outsourcing costs, consider yourself incredibly lucky. Whenever domestic and nearshore options become too expensive, offshore providers with exceptional customer service are the obvious choice. The country boasts a BPO industry revenue of $4.2

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Ansafone

JUNE 30, 2021

Foreign-language customers deserve … Bilingual Support is a Customer Service Necessity in 2021 Read More ». The post Bilingual Support is a Customer Service Necessity in 2021 appeared first on Ansafone Contact Centers.

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ShepHyken

OCTOBER 26, 2020

Each week I read a number of customer service and customer experience articles from various resources. Predictions 2021: B2B Marketers Build Digital Pathways To Distanced Businesses by Lori Wizdo. The Future Of Business Is Customer-centric: 3 Pillars To Create A Customer-centric Strategy by Ilenia Vidi.

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Quality Contact Solutions

MARCH 25, 2021

Aurora, NE (March 25th, 2021) Quality Contact Solutions, Inc (QCS) , a leading outsource telemarketing company in the U.S., QCS offers many telemarketing services including outsourced sales, upsell, cross-sell, surveys, lead generation, sales lead qualification, appointment setting, inside sales and inbound customer service.

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Back Office Centers

JULY 6, 2023

Any business needs these services, but they come with added expenses and resources for recruiting, managing, and monitoring. Instead of internally providing back-office support services, businesses opt to Outsource back office support to reduce costs without compromising effectiveness and quality.

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Outsource Consultants

NOVEMBER 9, 2020

The global outsourcing market is expected to exceed $400B by 2027 , with annual growth as high as 10% annually. . Selecting markets on the rise allows call center leaders to maximize the ROI of their outsourced call centers. What to Look for In Emerging Outsource Markets. Let Outsource Consultants help!

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Anexa BPO

SEPTEMBER 5, 2021

Instead of take-out, restaurants are serving in-house customers again, theatre lights have switched on and after a year and a half of lockdown, and people are actually considering their travel options. Today’s customer is empowered and savvy, with many buying choices and high expectations. Our customer-centric strategy is simple.

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Anexa BPO

DECEMBER 13, 2021

Utilities-based companies are working to expand beyond the traditional portfolio of energy products, with customer service coming to the forefront as the fundamental component of success. And here’s where entrusting customer service activities to reputable outsourcing companies could move the needle on business growth.

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Blueship Call Center

JUNE 30, 2021

Whether you are heading an ecommerce portal or managing a manufacturing process or healthcare institution, there is an urgent need to utilize competent inbound call centre outsourcing solutions. The Most Important Tenets of Call Center Outsourcing. Building strong relationships is also considered to be part of good customer service.

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COPC

OCTOBER 13, 2021

This blog entry was written in conjunction with our upcoming Optimizing Post-Pandemic Contact Center Outsourcing Relationships pre-event workshop during Execs In The Know’s Customer Response Summit. Please register here to attend the event on Monday, October 18, 2021, from 11:00 AM – 12:30 PM ET/8:00 AM – 9:30 AM PT.

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Select VoiceCom Blog

MAY 10, 2023

In recent years, outsourcing has become a business strategy for scaling operations while managing expenses. According to a Deloitte study, 52% of executives outsource business functions. With this rapid expansion, ecommerce companies use outsourcing to extend their operations and meet demand. billion by 2025.

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Outsource Consultants

FEBRUARY 24, 2021

Mike Hallowell, Executive Vice President of Sales with Outsource Consultants. Saint Louis Park, MN, February 17, 2021 – Mike Hallowell, a veteran of the call center and customer service industry, has joined Outsource Consultants as Executive Vice President of Sales. About Outsource Consultants.

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Blueship Call Center

FEBRUARY 9, 2021

2021 comes with a lot of hope for businesses that were wrecked due to the pandemic Covid-19. Customers’ trust was diminished due to an inability of many companies to provide fundamental customer care. Identifying the Good and Bad of Customer Service. Respecting Customer. Worst Practices for Customer Care.

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COPC

NOVEMBER 5, 2021

As a result of the changes since the onset of the COVID-19 pandemic, brand leaders are rapidly addressing their outsourcing partnerships in 2021 with enhanced work-from-home (WFH) and drastic competitive sourcing strategies. hosted as part of this fall’s Execs In The Know’s Customer Response Summit. WFH Insights.

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Call Experts

NOVEMBER 17, 2022

Investing in a holiday customer service plan is essential to growing your business. 52% of consumers say they have made an additional purchase from a company after a positive customer service experience. Keep reading to learn more and to get our 4 tips for a successful holiday customer service strategy.

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Anexa BPO

DECEMBER 13, 2021

Fast forward to 2021, and SMB retail should most certainly anticipate a big push toward e-commerce – especially considering the emergence of new variant concerns. For example, although the Paycheck Protection Program (PPP) ended on May 31, 2021, you may qualify for loan forgiveness if you’re an existing borrower.

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Outsource Consultants

SEPTEMBER 14, 2021

That’s because nearly 40% of current incoming call volume can be handled entirely with automated, self-service channels , according to a business leader survey from Gartner. The most powerful technology pairings in 2021 include call deflection, AI, and automation systems that work in harmony. Don’t wish you started three months sooner.

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BlueOcean

JUNE 10, 2021

We’re well into 2021, and the good news is that, so far, just over half (52%) of companies around the world are expecting and experiencing a moderate or sharp increase in their customer care budgets. First, it still leaves a significant portion of companies that are reporting flat or decreasing contact center budgets in 2021.

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CCNG

OCTOBER 19, 2022

of CMOs agree or strongly agree that amazing customer experiences provide a powerful competitive advantage. Martech Alliance, 2021) Nearly half (48%) of survey respondents said the customer experience they deliver falls below or significantly below their customers’ expectations. (Acquia, 2019) 78.5%

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Anexa BPO

OCTOBER 15, 2021

Research shows that empathetic responses of customer service and help desk employees have a direct impact on brand perception. And in the volatile world of customer acquisition and retention – that’s everything. In spite of this, there seems to be an empathy gap within many brands. Yes, when it comes to CX, we know our stuff.

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Enghouse Interactive

MAY 28, 2021

For Housing Associations, customer service is key to success – it is essential to keep customers happy and make it very easy for them to communicate with the organisation. Previously, customer contact has often been limited to office and telephone interactions. Capacity has been a major issue for customer contact.

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Customer Service Self service Government Banking 119

CSM Magazine

JULY 2, 2021

Why You Need to Outsource Call Center Answering Services. There are many reasons why you might want to outsource to the call center market. You may be new to outsourcing and wondering how exactly this service can help you. Did you know that the United States outsources around three lakh workers annually?

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OctopusTech

JUNE 24, 2021

With a brand name like Live Chat, it’s no wonder to witness this chat tool at the top ranking in 2021. This tool is used for real-time chat, multichannel support, lead generation, online surveys, in-app support, BPO Services, and more. Automated custom messages with smart rules. Live Chat – A Versatile Live Chat Tool.

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Anexa BPO

FEBRUARY 25, 2021

Mexico City, Mexico – February 18, 2021 – Anexa BPO was named a Finalist today in the Best User Experience (UX) and Digital Strategy/Transformation categories in the 2021 Customer Centricity World Series Awards. The winners will be revealed during the virtual conference and awards ceremony happening on May 18 & 19, 2021.

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