The Center for Client Retention

DECEMBER 3, 2019

Keeping abreast of the following nine trends being monitored by The Center For Client Retention (TCFCR) will help your business thrive in 2020 and beyond. Not only can superfans select answers from pre-approved responses, but Chatdesk’s software connects them with AI to generate personalized messages, dramatically increasing conversions.

Customer Experience 62

Customer Experience Surveys Healthcare Analytics 62

Nicereply

FEBRUARY 25, 2020

Zendesk’s 2020 Customer Experience Trends Report dropped earlier this month, combining the data of the 45,000 companies using Zendesk with an external survey of thousands of agents, managers and customers. Personal, human service can feel like a relic of a different era where you’d shop at the local store and everyone would know your name.

Customer Experience 100

Customer Experience Chief Customer Officer Self service B2C 100

Acquire BPO

AUGUST 24, 2020

Assess your Finance department's pain points, build a team of finance professionals and re-engineer processes with Acquire BPO's dedicated Centre of Excellence (CoE) in Accounting & Finance. We'll handle your personal information in line with our Privacy Policy. © Copyright 2020 Acquire BPO Pty Ltd. Get this brochure.

Finance 52

Finance Accountability Management Engineering 52

ChurnZero

DECEMBER 29, 2020

2020 was a real mixed bag of emotions. All I know is that if someone were to ask me if I’ll miss any aspect of 2020 (perhaps the solitude and introspection of it all), my reaction will most likely be this: So, here’s to hoping we find a few more chocolate-filled chocolates in next year’s box. Top 10 Blog Posts from 2020.

SaaS 98

SaaS Chief Customer Officer Upselling Metrics 98

ProProfs Blog

MAY 6, 2020

Must-Read 53 Customer Experience Statistics for 2020 . While the above-mentioned customer experience statistics of 2020 help you learn what works well for a business when focusing on good customer experience, this one helps you learn what you actually should do to prompt your customers to return to your brand.

Customer Experience 99

Customer Experience B2B B2C Sales 99

ClientSuccess

JUNE 15, 2020

For many of us, 2020 has already been the longest year on record – and it’s only June. For customer success leaders, the remainder of 2020 presents a unique opportunity. Your customers already know how challenging the first half of 2020 was for their team and for their business.

SaaS 80

SaaS Technology Accountability Personalization 80

C Space

JUNE 30, 2020

The Brand Move Roundup – June 30, 2020. In further developments on the fast-developing social media moderation/advertiser boycott situation, Amazon -owned Twitch became the latest platform to take action against President Donald Trump, temporarily suspending his account for “hateful” comments made in two separate events.

Advertising 52

Advertising Government Accountability Sales 52

C Space

JULY 16, 2020

The Brand Move Roundup – July 16, 2020. Media company The Atlantic wants a million people to “attend” its September festival this year, up from the 2,000 in-person attendees it normally attracts. The in-person version of The Atlantic Festival spanned three days with four to five hours of main stage content each day.

Transportation 52

Transportation Government Healthcare Personalization 52

C Space

APRIL 30, 2020

The Brand Move Roundup – April 30, 2020. The company says anybody with a Google account will now be able to create free meetings of up to 100 people that can last any amount of time, though after September 30th it may restrict meeting length to 60 minutes. Brand Move Roundup – April 30, 2020. Read More.

Advertising 52

Advertising Education Government Engineering 52

C Space

JULY 22, 2020

The Brand Move Roundup – July 22, 2020. In under two weeks, the Twitter account @NBABubbleLife , which posts video clips and screenshots from athletes’ social media accounts, racked up more than 100,000 followers. Brand Move Roundup – July 22, 2020. Brand Move Roundup – July 21, 2020. Read More.

Transportation 52

Transportation Entertainment Surveys Accountability 52

C Space

JULY 24, 2020

The Brand Move Roundup – July 23, 2020. Last year, when Instagram was creating new thresholds for suspending or deleting accounts, an internal analyst found that accounts belonging to African American users were 50% more likely to get banned compared to their white counterparts. Brand Move Roundup – July 23, 2020.

Advertising 52

Advertising Brand ambassadors Transportation Surveys 52

C Space

JUNE 29, 2020

The Brand Move Roundup – June 29, 2020. We believe in bringing communities together, both in person and online, and we stand against hate speech,” the company said. “We through the end of 2020. We’re tracking the notable brand moves & highlighting the companies who are tackling this challenge successfully.

Advertising 52

Advertising Real estate Construction Marketing 52

ClientSuccess

MAY 26, 2020

There is no doubt that the first half of 2020 didn’t pan out quite as planned. These changes have been jarring in a few ways: First, many SaaS organizations pride themselves on (and sell their employees on) in-office perks and benefits that prioritize professional in-person connections.

SaaS 69

SaaS Government Personalization Accountability 69

Totango

DECEMBER 3, 2020

Across the globe, 2020 has proven to be an incredibly transformative year, with the global pandemic changing how we work and interact with one another on a daily basis. Looking back at the 2020 Customer Success Salary Report , this year has also had a particularly influential effect on the Customer Success (CS) Industry.

Upselling 64

Upselling Accountability Enterprise Metrics 64

C Space

JUNE 3, 2020

The Brand Move Roundup – June 3, 2020. By aligning corporate values with what customers care about, companies are hoping to build a sense of loyalty and a deeper sense of personal connection, he said. Brand Move Roundup – June 3, 2020. Brand Move Roundup – June 2, 2020. Brand Move Roundup – June 1, 2020.

Education 52

Education Consulting Consulting Morale 52

C Space

JUNE 24, 2020

The Brand Move Roundup – June 24, 2020. Among the highlights is the company’s plan to, “…further strengthen company accountability for progress on representation. Brand Move Roundup – June 24, 2020. Brand Move Roundup – June 23, 2020. Brand Move Roundup – June 22, 2020. Brand Move Roundup – June 18, 2020.

Entertainment 52

Entertainment Government Personalization Surveys 52

C Space

JULY 7, 2020

The Brand Move Roundup – July 7, 2020. According to Gartner’s Annual CMO Spend Survey 2020 , “CMOs dismiss economic pessimism, as 73% expect COVID-19’s near-term negative impacts to be short-lived.” So while budgets will take a cut in 2020, CMOs remain upbeat, expecting them to bounce back in 2021.

Advertising 52

Advertising Consulting Consulting Surveys 52

C Space

MAY 26, 2020

The Brand Move Roundup – May 26, 2020. Overhaul of the fashion week system has been mooted for years, but in 2020 change seems to be becoming an economic necessity. When they do travel, it’ll be in their personal cars, where more than 68% of respondents feel safest. Bolt offers also scooter rental and food delivery.

Education 52

Education Advertising Sales Transportation 52

C Space

APRIL 14, 2020

The Brand Move Roundup – April 14, 2020. Liberty Mutual’s Personal Auto Customer Relief Refund will return approximately $250 million to customers; personal auto insurance customers will receive a 15% refund on two months of their auto premium. This is fair because less driving means fewer accidents.”

Healthcare 52

Healthcare Entertainment Banking Government 52

C Space

MAY 22, 2020

The Brand Move Roundup – May 21, 2020. Historically, the in-person Perspectives event drew fewer than 1,000 B2B registrants, but this year more than 40,000 B2B and B2C users registered for the new experience, of which 79% were net new leads with more than 50% considered decision-makers at their organization. No way no how.

Airlines 52

Airlines B2B B2C Entertainment 52

C Space

JUNE 23, 2020

The Brand Move Roundup – June 23, 2020. Australians took to the shops in May as the initial easing of the Covid-19 lockdown, combined with stimulus cash flowing into bank accounts, fueled record monthly gains. Brand Move Roundup – June 23, 2020. Brand Move Roundup – June 22, 2020. Brand Move Roundup – June 18, 2020.

Airlines 52

Airlines Transportation Entertainment Advertising 52

Eptica

MARCH 11, 2020

Date: Wednesday, March 11, 2020 Author: Pauline Ashenden - Marketing Manager Customer Service in 2020: Reflect, Refocus, Reignite. Published on: March 11, 2020.

Customer Service 72

Customer Service Best practices Customer centricity Marketing 72

C Space

JULY 14, 2020

The Brand Move Roundup – July 14, 2020. All we’re doing, like everyone else who has joined the campaign, is asking Facebook to take some responsibility and accountability,” Pete Austin, IWM’s assistant director of marketing & communications, said. ” Brand Move Roundup – July 14, 2020. Read More.

Advertising 52

Advertising Government Coaching Engineering 52

Acquire BPO

AUGUST 24, 2020

Learn how Acquire BPO's dedicated Centre of Excellence (CoE) in Accounting & Finance helped cloud bookkeeper Books365 achieve double-digit growth and deliver consistent, high quality service at a fraction of the cost. We'll handle your personal information in line with our Privacy Policy. © Copyright 2020 Acquire BPO Pty Ltd.

Finance 52

Finance Accountability outsourcing Personalization 52

C Space

JUNE 15, 2020

The Brand Move Roundup – June 15, 2020. As part of this, it is closing 400 North America locations, while adding a total of 300 net new stores in 2020. In the first quarter of this year, Starbucks mobile orders accounted for approximately 17% of transactions in the U.S., Brand Move Roundup – June 15, 2020.

Marketing 52

Marketing Technology Surveys Accountability 52

Serenova

JANUARY 7, 2020

In 2020, we’re elevating service to an even higher level by clearly defining what exceptional customer service means and using it as a compass to guide everything we do. But as we begin 2020, I want to first share why and how our unwavering customer-first approach is a key success driver for us and our customers.

Contact Center 64

Contact Center Technology Business Process Outsourcing contact center solutions 64

Maru Group

DECEMBER 9, 2020

Estimates indicate that the US P2P services market will grow at a compound annual growth rate of over 20% by the end of 2020 and reach a valuation of $381 billion dollars by 2022. In January 2020, MoneyScreen , reported that about half of Americans were using mobile payment apps to send money to friends and family.

Marketing 52

Marketing Accountability Personalization Management 52

C Space

MAY 12, 2020

The Brand Move Roundup – May 12, 2020. A Brooklyn-based 3D printing lab that designs Covid-19 protective gear is increasingly fielding requests for custom-branded personal equipment as companies plan out scenarios for bringing their workforce back into an office in some capacity. Brand Move Roundup – May 12, 2020.

Real estate 52

Real estate Transportation Marketing Education 52

C Space

APRIL 28, 2020

The Brand Move Roundup – April 28, 2020. The Protocol will include specific information on COVID-19 prevention, such as the use of personal protective equipment, like masks and gloves for hosts or their cleaners, as well as disinfectants that are approved by regulatory authorities. Brand Move Roundup – April 28, 2020.

Wireless 52

Wireless Sales Accountability Marketing 52

C Space

AUGUST 3, 2020

The Brand Move Roundup – August 3, 2020. That’s why we will continue to engage in dialogue with Facebook to hold them accountable for the actions they plan to implement. The team behind TheirTube created six YouTube accounts in order to simulate the experiences of real YouTube users who were interviewed. Read More.

Advertising 40

Advertising Accountability Personalization 40

ChurnZero

DECEMBER 20, 2019

20 Customer Success Predictions for 2020 . Fast forward to 2020 and Wi-Fi has become the lifeline to our (digital) existence—with almost half of the 7.7 T hat’s why we asked some of the top Customer Success (CS) leaders to share their industry predictions for 2020. The year was 1909.

Chief Customer Officer 80

Chief Customer Officer Sales Customer centricity SaaS 80

C Space

SEPTEMBER 30, 2020

The Brand Move Roundup – September 30, 2020. During the height of the Covid-19 pandemic, the California-based company allowed some of its staff to move abroad for personal reasons, such as returning to their home country, and continue working remotely. The coronavirus pandemic has also triggered a boom in online shopping.

Real estate 40

Real estate Airlines Accountability Sales 40

C Space

MAY 18, 2020

The Brand Move Roundup – May 18, 2020. While streaming revenue accounted for nearly half of all music industry revenues in 2019, according to industry association IFPI , almost 80% of global revenue comes from paid subscribers, and only about 20% comes from advertisements to non-paying users. .” Read More.

Entertainment 52

Entertainment Advertising APIs Calibration 52

ShepHyken

FEBRUARY 12, 2021

The pandemic made these elements even more crucial in 2020 and will continue to do so into 2021. According to an IPSOS survey in May 2020, 57% of Americans regularly used video chat. The company benefits as well as agents are better able to pick up on the non-verbal cues that account for 55% of communication effectiveness.

Chief Customer Officer 273

Chief Customer Officer Call Center Consulting Consulting 273

Serenova

JUNE 24, 2020

Omnichannel Contact Centers: the Why and How in 2020. Contact centers only become truly omnichannel when all customer interactions are integrated across channels, with all relevant historical information and personal background available to agents in every customer engagement. Intelligent Routing. Map Online Customer Journey.

Contact Center 98

Contact Center Multichannel contact center solutions Cloud contact 98

Maru Group

SEPTEMBER 24, 2020

Halloween 2020 had the potential to be a big celebration; It is happening on a full moon, falls on a Saturday, and with an extra hour in the day, thanks to October 31st being the last day of daylight savings. And per person expenditures have been climbing at a rapid rate.

Surveys 52

Surveys Accountability Personalization 52