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Generate user-personalized communication with Amazon Personalize and Amazon Bedrock

AWS Machine Learning

Personalized outbound communication can be a powerful tool to increase user engagement and conversion. To achieve this, you can use Amazon Personalize to generate user-personalized recommendations and Amazon Bedrock to generate the text of the email. Train an Amazon Personalize Top picks for you recommender.

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How AWS Sales uses generative AI to streamline account planning

AWS Machine Learning

These documents are internally called account plans (APs). In 2024, this activity took an account manager (AM) up to 40 hours per customer. In this post, we showcase how the AWS Sales product team built the generative AI account plans draft assistant. Its a game-changer for serving my full portfolio of accounts.

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Governing ML lifecycle at scale: Best practices to set up cost and usage visibility of ML workloads in multi-account environments

AWS Machine Learning

For a multi-account environment, you can track costs at an AWS account level to associate expenses. A combination of an AWS account and tags provides the best results. For multiple accounts, assign mandatory tags to each one, identifying its purpose and the owner responsible.

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How Government (and Any Business) Can Transform Customer Experience with Gabriele Masili

ShepHyken

How can personalization contribute to better engagement? Trust can be built by engaging constituents and personalizing services to meet their needs. This means creating journeys that take into account how individuals interact with services. Personalizing services means adjusting them to fit the needs of different people.

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The Employee Factor - Perfecting Your CX From Within

Speaker: Dennis Snow, President, Snow & Associates

Inspire personal accountability in the workplace. Scale your customer success program without losing that personal touch. In this webinar, you will learn to: Build a customer-centric culture. Break down organizational silos, creating a “one organization” mentality. Build “walk-through-fire” customer AND employee loyalty.

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Mastering the Customer Experience with Edwin Margulies

ShepHyken

Transaction Taxonomy: Make an account of the different types of transactions you are already doing. They want personalization. Edwin Margulies developed an 8-step process to help businesses tackle CX improvements: Teaming and Goal-Setting: Understand the corporate goals and ensure that your CX goals are aligned with them.

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$725 Stimulus Payments Are Hitting Bank Accounts — Here’s the Trick to Getting Yours First

Steve DiGioia

Direct Deposit: The Fastest Way to Get Your Payment If your state has your bank account information on file — usually from your last tax return or other benefit programs — then direct deposit is by far the quickest route. It’s a secure and convenient option, especially for those who may not have a bank account.

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Everyone Is Accountable and Responsible for a Great Customer Experience!

Speaker: Bryan Horn, Founder, CS Solutions

Further and further down the rabbit hole you fall, and each time you're transferred, the waiting room music plays longer and longer, and the person at the end of the line knows less and less about you and your problems. After the call, you've probably popped a blood vessel. Examples of both HORRIBLE and FANTASTIC customer interactions.

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Digitizing Logistics: Harness the Power of Data in 4 Steps

Personalizing messages to your priority accounts. Ready to impress your boss with killer results? Learn how to carry out a data-driven demand gen strategy by: Nailing down your ideal customer profile (ICP). Leveraging intent data. Reviewing, reporting, and refining for better results.

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6 Killer Applications for Artificial Intelligence in the Customer Engagement Contact Center

If Artificial Intelligence for businesses is a red-hot topic in C-suites, AI for customer engagement and contact center customer service is white hot. This white paper covers specific areas in this domain that offer potential for transformational ROI, and a fast, zero-risk way to innovate with AI.