ChurnZero

OCTOBER 13, 2020

ChurnZero (@churnzero) October 8, 2020. ChurnZero (@churnzero) October 8, 2020. ChurnZero (@churnzero) October 8, 2020. ChurnZero (@churnzero) October 8, 2020. Having one main POC is not a strong account. ChurnZero (@churnzero) October 8, 2020. ChurnZero (@churnzero) October 8, 2020. Define vision 2.

Best practices 98

Best practices Accountability Management Technology 98

Integrity Solutions

JANUARY 18, 2021

Now that 2020 is in the rear view mirror, most of us are ready to bid good riddance to an incredibly tumultuous year and do our best to forget it. But before you barrel ahead into 2021 and look for signs of returning to the “good old days,” sales leaders and their teams have a lot to learn from 2020.

Sales 129

Sales Coaching B2B Metrics 129

AWS Machine Learning

AUGUST 29, 2022

On August 9, 2022, we announced the general availability of cross-account sharing of Amazon SageMaker Pipelines entities. You can now use cross-account support for Amazon SageMaker Pipelines to share pipeline entities across AWS accounts and access shared pipelines directly through Amazon SageMaker API calls. Solution overview.

Accountability 90

Accountability APIs Management Engineering 90

Totango

JANUARY 1, 2021

We are starting the last week of 2020…. No one can argue that 2020 was special… It was unlike anything we imagined 12 months ago. 2020 was a year of learning, new routines of working from home, remote learning, and most of all – a year of challenges. The post Wrapping up 2020 and Fiji Release!

Enterprise 65

Enterprise Accountability Feedback 65

ProProfs Blog

JANUARY 30, 2020

Customer Engagement Statistics 2020 Explained. Netflix took into account their subscriber’s search history to understand what they really want to see at their platform. The post 50+ Customer Engagement Statistics for 2020 appeared first on ProProfs Learning. We’re here to help if you need us.

B2B 204

B2B Banking Personalization Employee engagement 204

ProProfs Blog

FEBRUARY 13, 2020

Customer Loyalty Statistics 2020 You Shouldn’t Miss. This customer loyalty statistics for 2020 gives you all the more reasons to work upon improving your loyalty programs. The aforementioned customer loyalty statistics for 2020 focus on various reasons where customers are more likely to leave the brand and shop with your competitors.

Customer retention 164

Customer retention Sales B2B Marketing 164

LiveVox

JUNE 8, 2021

At the end of 2020, American Bankers Association (ABA) reported an increase in consumer credit delinquencies for the first time in two quarters. The post How to Prevent Account Delinquency with Proactive Outreach appeared first on Livevox. Home equity and mobile home loans saw the largest increase. Loan delinquencies are on the rise.

Accountability 52

Accountability 52

Totango

JANUARY 7, 2020

Product update Jan 7, 2020 . Today’s Release: Account Customization. With account customization, you can update the login domain (eg: acme.totango.com) of your service and the in-app logo. Happy New year! I hope you all had a great time celebrating the new year with friends and family. .

Best practices 65

Best practices Enterprise Accountability 65

Ansafone

SEPTEMBER 12, 2020

However, some essential concepts need to be taken into account as you are making these … 3 Important Considerations For Moving Forward in 2020 Read More ». The post 3 Important Considerations For Moving Forward in 2020 appeared first on Ansafone Contact Centers.

Contact Center 62

Contact Center Accountability Business Process Outsourcing outsourcing 62

ClientSuccess

SEPTEMBER 14, 2020

In 2020, customer churn has occupied the minds of CSMs even more than in previous years, as the global economic uncertainty of the past few months has forced many SaaS organizations to re-evaluate and reassess their vendor contracts. The post Most Effective Customer Churn Strategies in 2020 appeared first on ClientSuccess.

SaaS 59

SaaS Accountability Metrics 59

Talkdesk

FEBRUARY 18, 2020

They are all featured presenters at Opentalk® 2020 , the premier customer experience (CX) event of the year! Opentalk 2020 is the perfect opportunity for you to share information with your peers! Opentalk 2020 is the perfect opportunity for you to share information with your peers! We look forward to seeing you there!

Healthcare 56

Healthcare Banking Accountability Personalization 56

ChurnZero

DECEMBER 29, 2020

2020 was a real mixed bag of emotions. All I know is that if someone were to ask me if I’ll miss any aspect of 2020 (perhaps the solitude and introspection of it all), my reaction will most likely be this: So, here’s to hoping we find a few more chocolate-filled chocolates in next year’s box. Top 10 Blog Posts from 2020.

SaaS 98

SaaS Chief Customer Officer Upselling Metrics 98

Satrix Solutions

FEBRUARY 12, 2020

And there are also various contact roles across customer accounts. So, with 2020 around the corner, many business leaders and customer success practitioners are considering how to raise their game in the New Year. When properly executed, your CX programs should serve as a blueprint for your 2020 priorities.

B2B 78

B2B Feedback Consulting Consulting 78

Education Services Group

FEBRUARY 5, 2021

ESG, the market leader in Customer Success as a Service ® is proud to announce record-breaking 2020 year-end results. The economic uncertainty of 2020 has transformed the retention and growth of current clients from a “nice-to-have” into a “must-have” for any business that operates with a subscription model.

Enterprise 52

Enterprise Consulting Consulting Customer centricity 52

C Space

APRIL 30, 2020

The Brand Move Roundup – April 30, 2020. The company says anybody with a Google account will now be able to create free meetings of up to 100 people that can last any amount of time, though after September 30th it may restrict meeting length to 60 minutes. Brand Move Roundup – April 30, 2020. Read More.

Advertising 52

Advertising Education Government Engineering 52

Concentrix

JULY 24, 2020

Brazil and the United States still struggle to contain the initial outbreak, with the two countries accounting for nearly a third. The post COVID-19 Global Update July 20 – July 24, 2020 appeared first on Concentrix. Second waves hit Australia and Indonesia.

Accountability 62

Accountability 62

C Space

JULY 24, 2020

The Brand Move Roundup – July 23, 2020. Last year, when Instagram was creating new thresholds for suspending or deleting accounts, an internal analyst found that accounts belonging to African American users were 50% more likely to get banned compared to their white counterparts. Brand Move Roundup – July 23, 2020.

Advertising 52

Advertising Brand ambassadors Transportation Surveys 52

Nicereply

DECEMBER 29, 2020

Wish we could say 2020 has been an exciting year filled with innovations, incredible travels, and brand-new experiences. So as we approach the end of the year, it’s the perfect time to look back and show you our best blogs and podcasts published in 2020. 5 Most Favorite Blog Posts Published in 2020.

Customer Support 98

Customer Support Average Handle Time Analytics Customer Experience 98

VirtualPBX

NOVEMBER 26, 2019

Today’s blog will be supported by our competitors’ opinions about the best VoIP phones of 2019 and 2020. TechRadar also pointed out, in its Best IP Phones of 2020 review, that a large screen and intuitive display can work well for midsize firms. The Best VoIP Phones of 2019 and 2020. TechRadar – Yealink SIP-T46S.

voip 89

voip Wireless Accountability Sales 89

C Space

JULY 7, 2020

The Brand Move Roundup – July 7, 2020. According to Gartner’s Annual CMO Spend Survey 2020 , “CMOs dismiss economic pessimism, as 73% expect COVID-19’s near-term negative impacts to be short-lived.” So while budgets will take a cut in 2020, CMOs remain upbeat, expecting them to bounce back in 2021.

Advertising 52

Advertising Consulting Consulting Surveys 52

C Space

JUNE 3, 2020

The Brand Move Roundup – June 3, 2020. Those actions garner more support than if a statement was put out by a brand spokesperson (64 percent) or its social media account (52 percent). Brand Move Roundup – June 3, 2020. Brand Move Roundup – June 2, 2020. Brand Move Roundup – June 1, 2020.

Education 52

Education Consulting Consulting Morale 52

C Space

DECEMBER 17, 2020

2020 “In” Review. 2020 “In” Review. In March of 2020, we launched “Customer, Now” as an exploration with 504 people in China, Germany, India, Japan, UK and the US, to understand how people’s lives are changing amidst the new realities thrust upon us in 2020. 2020 showed us that at every turn. 2020 “In” Review.

Accountability 52

Accountability Customer Experience 52

Nicereply

FEBRUARY 25, 2020

Zendesk’s 2020 Customer Experience Trends Report dropped earlier this month, combining the data of the 45,000 companies using Zendesk with an external survey of thousands of agents, managers and customers. When large scale projects have to be coordinated across multiple functions, who is accountable for success?

Customer Experience 100

Customer Experience Chief Customer Officer Self service B2C 100

ProProfs Blog

MAY 6, 2020

Must-Read 53 Customer Experience Statistics for 2020 . While the above-mentioned customer experience statistics of 2020 help you learn what works well for a business when focusing on good customer experience, this one helps you learn what you actually should do to prompt your customers to return to your brand.

Customer Experience 99

Customer Experience B2B B2C Sales 99

C Space

JULY 16, 2020

The Brand Move Roundup – July 16, 2020. The Atlantic’s annual September festival is the brand’s largest event of the year, accounting for approximately a third of the company’s overall events revenue, according to COO Aretae Wyler. Brand Move Roundup – July 16, 2020. Brand Move Roundup – July 15, 2020.

Transportation 52

Transportation Government Healthcare Personalization 52

C Space

JUNE 23, 2020

The Brand Move Roundup – June 23, 2020. Australians took to the shops in May as the initial easing of the Covid-19 lockdown, combined with stimulus cash flowing into bank accounts, fueled record monthly gains. Brand Move Roundup – June 23, 2020. Brand Move Roundup – June 22, 2020. Brand Move Roundup – June 18, 2020.

Airlines 52

Airlines Transportation Entertainment Advertising 52

ChaseData

FEBRUARY 5, 2020

How about being ready to sail into a new decade, as you will be doing when the calendar turns over to 2020? Successful call center planning means taking that ever-changing approach into account. Are you ready for the new year? Moving forward in time means moving forward with the way you’re doing things at your center.

Call Center 52

Call Center Contact Center Accountability Technology 52

C Space

APRIL 22, 2020

The Brand Move Roundup – April 22, 2020. We’re also kicking off a new partnership with PayPal to allow merchants to link their accounts. Brand Move Roundup – April 22, 2020. Brand Move Roundup – April 21, 2020. Brand Move Roundup – April 20, 2020. Brand Move Roundup – April 17, 2020. Read More.

Entertainment 52

Entertainment Advertising Banking Education 52

C Space

JULY 13, 2020

The Brand Move Roundup – July 13, 2020. For the most recent booking period, the first three weeks in June 2020, almost 60% of 2021 bookings were new bookings. Ticket sales account for the bulk of revenues for the teams, which are racking up big losses on player salaries. Brand Move Roundup – July 13, 2020.

Government 52

Government Banking Finance Marketing 52

C Space

JUNE 11, 2020

The Brand Move Roundup – June 11, 2020. Under Inditex’s new plan online sales will account for more than 25% of the total by 2022, compared with 14% in its 2019 financial year. Brand Move Roundup – June 11, 2020. Brand Move Roundup – June 10, 2020. Brand Move Roundup – June 9, 2020. Read More.

Government 52

Government Advertising Airlines Sales 52

C Space

MAY 11, 2020

The Brand Move Roundup – May 11, 2020. Wat said the virus had helped drive take-out demand for Pizza Hut, which only accounted for 5% of the chain’s orders prior to the epidemic. Brand Move Roundup – May 11, 2020. Brand Move Roundup – May 7, 2020. Brand Move Roundup – May 6, 2020. Read More.

Advertising 52

Advertising Banking Marketing Sales 52

C Space

JUNE 29, 2020

The Brand Move Roundup – June 29, 2020. The company also didn’t name any social media platforms, but Quincey said Coca-Cola expects “greater accountability and transparency from our social media partners.”. through the end of 2020. Brand Move Roundup – June 29, 2020. Brand Move Roundup – June 26, 2020.

Advertising 52

Advertising Real estate Construction Marketing 52

C Space

MAY 26, 2020

The Brand Move Roundup – May 26, 2020. Overhaul of the fashion week system has been mooted for years, but in 2020 change seems to be becoming an economic necessity. Art competition The Turner Prize will select ten winners to receive bursaries in place of the 2020 award. Brand Move Roundup – May 26, 2020.

Education 52

Education Advertising Sales Transportation 52

Totango

DECEMBER 3, 2020

Across the globe, 2020 has proven to be an incredibly transformative year, with the global pandemic changing how we work and interact with one another on a daily basis. Looking back at the 2020 Customer Success Salary Report , this year has also had a particularly influential effect on the Customer Success (CS) Industry.

Upselling 64

Upselling Accountability Enterprise Metrics 64

Eptica

MARCH 11, 2020

Date: Wednesday, March 11, 2020 Author: Pauline Ashenden - Marketing Manager Customer Service in 2020: Reflect, Refocus, Reignite. Published on: March 11, 2020.

Customer Service 72

Customer Service Best practices Customer centricity Marketing 72

C Space

APRIL 14, 2020

The Brand Move Roundup – April 14, 2020. Allstate called it a “ Shelter-in-Place Payback ” program, saying most customers will receive 15% of their monthly premium in April and May through a credit to their bank account, credit card or in their Allstate account. Brand Move Roundup – April 14, 2020. Read More.

Healthcare 52

Healthcare Entertainment Banking Government 52