Spearline
SEPTEMBER 24, 2020
In 2017, IDC conducted a survey of 200 large firms, each with more than 500 employees, 82% of those surveyed stated that they had sent a greater number of faxes in 2017 than they had in the previous year. In 2017, 75% of all medical communication in the United States was conducted through fax.
Interaction Metrics
JULY 22, 2019
In the United States, healthcare is a $3.5 In other words, you would expect their patient surveys to be relevant, well-written, and to the point. From what I observe, when it comes to measuring the patient experience, good survey design is rare. Example: Kaiser Permanente Survey.
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Interaction Metrics
JULY 22, 2019
In the United States, healthcare is a $3.5 In other words, you would expect their patient surveys to be relevant, well-written, and to the point. From what I observe, when it comes to measuring the patient experience, good survey design is rare. Example: Kaiser Permanente Survey.
ShepHyken
JUNE 15, 2018
In a recent press release, Gartner estimated that “ 25% of customer service and support operations will integrate virtual customer assistant or chatbot technology across engagement channels by 2020, up from less than two percent in 2017 ”. These numbers are staggering. But how exactly does one get onboard with this trend?
delighted
SEPTEMBER 8, 2021
We sat down with Michael Bair, SVP of Customer Experience at FIGS to learn how his career learnings helped him build a flourishing CX program at the leading direct-to-consumer healthcare apparel and lifestyle brand for healthcare professionals. In 2017, he completed Seth Godin’s AltMBA focused on strategic leadership.
Fonolo
JANUARY 31, 2018
This is the latest in their “Inner Circle” series which is based on industry surveys. There is still a large untapped market for cloud solutions though, with 56% of contact center respondents in our 2017 survey stating that they did not use any form of cloud-based functionality at all.”. About: We are huge fans of ContactBabel.
ShepHyken
AUGUST 14, 2020
In 2017, insurance firm John Hancock offered Apple Watch to its life insurance policyholders at a discounted rate. The insurer managed to become a partner in the consumer’s day to day life and healthcare. Some buyers also appreciate customer survey emails seeking their feedback within one week from the first purchase.
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