ShepHyken

JUNE 15, 2018

If you’ve not been living in a cave, you’ve probably heard by now numerous projections about how chatbots are destined to take over customer support. Another study by UK-based Juniper Research estimates that chatbots will help businesses save more than $8 billion per year by 2022. These numbers are staggering.

Chatbots 189

Chatbots Customer Support Healthcare Scripts 189

Fonolo

JANUARY 31, 2018

Will the AI / chatbot hype start to live up to its promise? This is the latest in their “Inner Circle” series which is based on industry surveys. The Promise” for the topics of machine learning, chatbots, natural language processing, IoT and virtual reality. Will Avaya soar upwards, freshly unburdened from its decade of debt?

Contact Center 141

Contact Center Chatbots Finance Healthcare 141

TechSee

JUNE 25, 2019

A Tata Consultancy Services survey found that 31.7% Customer-facing AI technologies are especially relevant to assisting in customer identification, call classification/routing, chatbots and predictive personalization. This realization has seen investments in AI rapidly increasing. Customer Identification. Biometrics.

Technology 122

Technology Customer Service Gamification Contact Center 122

Infinity

DECEMBER 11, 2019

Industry analyst, CACI, found that 22 million people managed their current accounts on their phones in 2017, in the UK alone. Many have also adopted other technologies, like AI-driven financial chatbots. A survey of financial professionals found that 86% saw ‘banking beyond the branch’ as a top priority.

Banking 52

Banking Finance Analytics Accountability 52

Comm100

AUGUST 23, 2018

These companies know that customers want user-friendly mobile experiences that they can access on the go (in 2017, 67 percent of website traffic worldwide was generated from mobile devices). Chatbots Automate Exceptional Experiences. Recommended for you: It’s All About The $$$ – How Much Money Can Chatbots Actually Save You?

Customer Service 40

Customer Service Chatbots Customer centricity Customer Care 40

Comm100

FEBRUARY 6, 2018

As of mid 2017, those services also include free marketing automation. From Salesforce to Survey Monkey, Hubspot makes it easy for companies to connect to their favorite software solutions. It’s a mission that has earned them millions of loyal customers and fans across industries. Today MailChimp serves over 14 million customers.

CRM 42

CRM Enterprise SaaS Marketing 42