Fonolo

JANUARY 31, 2018

This is the latest in their “Inner Circle” series which is based on industry surveys. There is still a large untapped market for cloud solutions though, with 56% of contact center respondents in our 2017 survey stating that they did not use any form of cloud-based functionality at all.”. About: We are huge fans of ContactBabel.

Contact Center 141

Contact Center Chatbots Finance Healthcare 141

airespring

APRIL 16, 2018

Recent large-scale mergers and acquisitions are so numerous and dramatic that 2017 could well be called “The Year of the Greatest Telecom Mergers and Acquisitions in History.” If you are a mid-market enterprise, responsive, personalized customer care matters most and it is a scarce commodity in the post-merger environment.

Telecommunications 48

Telecommunications Healthcare Enterprise Engineering 48

airespring

APRIL 16, 2018

Recent large-scale mergers and acquisitions are so numerous and dramatic that 2017 could well be called “The Year of the Greatest Telecom Mergers and Acquisitions in History.” If you are a mid-market enterprise, responsive, personalized customer care matters most and it is a scarce commodity in the post-merger environment.

Telecommunications 48

Telecommunications Healthcare Enterprise Engineering 48

Verint

JULY 31, 2017

Listening, analyzing and acting on the voice of the customer across digital and traditional channels (e.g., text, phone, email, local branch visit, online survey) are the foundations for today’s VoC strategy planning. I recently met with an executive from a leading healthcare company who seems to really understand these principles.

Surveys 28

Surveys Analytics Healthcare Feedback 28

TechSee

JUNE 25, 2019

It seems like every company in every industry wants to harness the power of AI to enhance operations and positively impact the lives of their customers. A Tata Consultancy Services survey found that 31.7% of major companies around the world are currently using AI customer service technologies, the second most common use of AI after IT.

Technology 122

Technology Customer Service Gamification Contact Center 122

Netomi

FEBRUARY 28, 2022

Alexandra has more than 20 years of professional experience in Customer Care, Contact Centers and Customer Experience. Business Insider’s Former President and COO, Julie joined the Babbel team in 2017. Kellie Capote – Chief Customer Officer, Gainsight. Connect with Jennifer. Connect with Julie.

Chief Customer Officer 64

Chief Customer Officer Customer centricity Technical Support Contact Center 64

Comm100

AUGUST 23, 2018

In 2018, industry leaders have turned to mobile as a means of establishing an effective omnichannel outreach in customer service and in marketing. These companies know that customers want user-friendly mobile experiences that they can access on the go (in 2017, 67 percent of website traffic worldwide was generated from mobile devices).

Customer Service 40

Customer Service Chatbots Customer centricity Customer Care 40