2017 Healthcare Self service Surveys 
HGS
OCTOBER 3, 2017
By Donna Martin, HGS Senior Vice President, Business Development, Global Healthcare. The retail world has decades of experience with providing this level of service, and have leveraged modern technology to make constant improvements to help differentiate their brand, as well as retain and grow their customer base. Healthcare.
HGS
SEPTEMBER 6, 2017
Dan Schulte, Senior Vice President, HGS Healthcare. Hospitals and health systems have made considerable investments in financial, clinical and technological processes that will support an evidence- and quality-based patient-centric healthcare experience. Adapting Value-Based Principles to the Patient Contact Center.
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Fonolo
JANUARY 31, 2018
This is the latest in their “Inner Circle” series which is based on industry surveys. Their “Inner Circle Guide to Self-Service” was included in our last report round-up post.) About: This report presents the results from an online study, conducted in the Fall of 2017. About: We are huge fans of ContactBabel.
Fonolo
AUGUST 15, 2019
As recently as 2017, it was the most profitable airline in Europe, operating 2,000 daily flights from 86 bases. Subsequently, the company reported that 92% of customers surveyed were happy with their overall flight experience. We provide four ways you can get your healthcare call center into gear before Open Enrollment.
Balto
FEBRUARY 6, 2023
We surveyed over 620 tenured agents to understand if they view the contact center as a strong career path, and the answer was a resounding yes. In our survey, 46.7% In our survey, we found that 62.96% of tenured agents had a mentor at work. Key word: opportunity.
TechSee
JUNE 25, 2019
A Tata Consultancy Services survey found that 31.7% of major companies around the world are currently using AI customer service technologies, the second most common use of AI after IT. This realization has seen investments in AI rapidly increasing. billion worldwide by 2025, with a CAGR of 22.9 Face and voice recognition.
Comm100
AUGUST 23, 2018
In 2018, industry leaders have turned to mobile as a means of establishing an effective omnichannel outreach in customer service and in marketing. These companies know that customers want user-friendly mobile experiences that they can access on the go (in 2017, 67 percent of website traffic worldwide was generated from mobile devices).
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