HGS

SEPTEMBER 6, 2017

Dan Schulte, Senior Vice President, HGS Healthcare. Hospitals and health systems have made considerable investments in financial, clinical and technological processes that will support an evidence- and quality-based patient-centric healthcare experience. Adapting Value-Based Principles to the Patient Contact Center.

Contact Center 113

Contact Center Healthcare Benchmark Airlines 113

Interaction Metrics

JULY 22, 2019

In the United States, healthcare is a $3.5 In other words, you would expect their patient surveys to be relevant, well-written, and to the point. From what I observe, when it comes to measuring the patient experience, good survey design is rare. Example: Kaiser Permanente Survey.

Surveys 48

Surveys Healthcare Feedback Benchmark 48

Interaction Metrics

JULY 22, 2019

In the United States, healthcare is a $3.5 In other words, you would expect their patient surveys to be relevant, well-written, and to the point. From what I observe, when it comes to measuring the patient experience, good survey design is rare. Example: Kaiser Permanente Survey.

Surveys 48

Surveys Healthcare Feedback Benchmark 48

Comm100

FEBRUARY 6, 2018

As of mid 2017, those services also include free marketing automation. From Salesforce to Survey Monkey, Hubspot makes it easy for companies to connect to their favorite software solutions. Free Download] Live Chat Benchmark Report 2018. It’s a mission that has earned them millions of loyal customers and fans across industries.

CRM 42

CRM Enterprise SaaS Marketing 42