Beyond Philosophy
MARCH 21, 2016
However, in the job market we find ourselves in 2016, the two activities are critically important and intrinsically linked. The job market conditions are changing. The hiring market is shifting to favor the candidate instead of the employer for the first time in almost a decade.
ShepHyken
NOVEMBER 21, 2016
The Future of Social Media (And How to Prepare For It): The State of Social Media 2016 Report by Ash Read. My Comment: Buffer has shared their insights on the current and future state of social media marketing. I’m surprised at how many companies have not yet embraced social media for marketing and customer care.
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ShepHyken
OCTOBER 24, 2016
Increasing Sales With Personalized Marketing by Tyler Walton. Clutch) In today’s “show me you know me” marketing world, it’s imperative that brands understand and engage their shoppers on a personal level with personalized marketing. Obviously, that’s easier said than done. Follow on Twitter: @Hyken.
Beyond Philosophy
JANUARY 7, 2016
In 2016, some organizations will focus on the superficial emotional side and will fall further behind more advanced organizations examining the deeper subconscious and psychological emotional influences in Customer Experience. Understanding how customer behavior affects revenue, market share, retention, acquisition, etc.,
ShepHyken
NOVEMBER 28, 2016
Recent research found that as of 2016, almost 90 per cent of companies believe they are competing mostly on customer experience, as opposed to only 36 per cent at the start of the decade. The post 5 Top Customer Service Articles For the Week of November 28, 2016 appeared first on Shep Hyken. by Judy Mottl. Follow on Twitter: @Hyken.
ShepHyken
DECEMBER 5, 2016
Travel Market Report) The lodging industry’s efforts to “own the customer” with direct deals are worrying some travel agents, who are concerned that special offers will shift their clients’ loyalties. My Comment: It is said that customer service and customer experience (CX) are the new ways to market to the customer.
ShepHyken
DECEMBER 12, 2016
Is Your Digital Marketing Strategy Ready for an AI Intervention? This is an excellent article to get you thinking about how AI could potentially be a part of (if it is not already) your marketing strategy. Retail Customer Experience) Retail executives have begun to question the role of social media marketing. by Tara Thomas.
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