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Embrace New Ways of Thinking in 2016

Beyond Philosophy

In 2016, some organizations will focus on the superficial emotional side and will fall further behind more advanced organizations examining the deeper subconscious and psychological emotional influences in Customer Experience. Predictive analytics are key to improving Customer Experience in 2016. My Prediction . My Prediction.

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Your Secret Weapon for Hiring the Best Talent in 2016

Beyond Philosophy

However, in the job market we find ourselves in 2016, the two activities are critically important and intrinsically linked. The post Your Secret Weapon for Hiring the Best Talent in 2016 appeared first on Beyond Philosophy | CX Consultants | Customer Experience. Hiring people is one thing. The job market conditions are changing.

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5 Top Customer Service Articles For the Week of November 28, 2016

ShepHyken

Recent research found that as of 2016, almost 90 per cent of companies believe they are competing mostly on customer experience, as opposed to only 36 per cent at the start of the decade. The post 5 Top Customer Service Articles For the Week of November 28, 2016 appeared first on Shep Hyken. Follow on Twitter: @Hyken.

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5 Top Customer Service Articles For the Week of November 21, 2016

ShepHyken

The Future of Social Media (And How to Prepare For It): The State of Social Media 2016 Report by Ash Read. The post 5 Top Customer Service Articles For the Week of November 21, 2016 appeared first on Shep Hyken. Steve DiGioia shares some nice ideas about the importance pretending to be your own customer. Follow on Twitter: @Hyken.

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Embrace New Ways of Thinking in 2016

Beyond Philosophy

In 2016, some organizations will focus on the superficial emotional side and will fall further behind more advanced organizations examining the deeper subconscious and psychological emotional influences in Customer Experience. Predictive analytics are key to improving Customer Experience in 2016. My Prediction . My Prediction.

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5 Top Customer Service Articles For the Week of October 31, 2016

ShepHyken

The post 5 Top Customer Service Articles For the Week of October 31, 2016 appeared first on Shep Hyken. For information on The Customer Focus™ customer service training programs go to www.thecustomerfocus.com. Follow on Twitter: @Hyken.

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5 Top Customer Service Articles For the Week of November 14, 2016

ShepHyken

The post 5 Top Customer Service Articles For the Week of November 14, 2016 appeared first on Shep Hyken. For information on The Customer Focus™ customer service training programs go to www.thecustomerfocus.com. Follow on Twitter: @Hyken.