ShepHyken

OCTOBER 17, 2016

The post 5 Top Customer Service Articles For the Week of October 17, 2016 appeared first on Shep Hyken. Each week I read a number of customer service articles from various online resources. Here are my top five picks from last week.

Customer Service 273

Customer Service Journey mapping Feedback Personalization 273

ShepHyken

NOVEMBER 14, 2016

The post 5 Top Customer Service Articles For the Week of November 14, 2016 appeared first on Shep Hyken. Each week I read a number of customer service articles from various online resources. Here are my top five picks from last week.

Customer Care 257

Customer Care Customer Service Contact Center Customer Support 257

ShepHyken

OCTOBER 10, 2016

The post 5 Top Customer Service Articles For the Week of October 10, 2016 appeared first on Shep Hyken. Each week I read a number of customer service articles from various online resources. Here are my top five picks from last week.

Customer Service 257

Customer Service Travel Airlines Customer Care 257

ShepHyken

OCTOBER 31, 2016

The post 5 Top Customer Service Articles For the Week of October 31, 2016 appeared first on Shep Hyken. Each week I read a number of customer service articles from various online resources. Here are my top five picks from last week.

Customer Service 251

Customer Service Customer Care Customer Experience 251

ShepHyken

NOVEMBER 7, 2016

The post 5 Top Customer Service Articles For the Week of November 7, 2016 appeared first on Shep Hyken. Each week I read a number of customer service articles from various online resources. Here are my top five picks from last week.

Customer Service 252

Customer Service Customer advocacy Marketing Management 252

ShepHyken

DECEMBER 5, 2016

The post 5 Top Customer Service Articles For the Week of December 5, 2016 appeared first on Shep Hyken. Each week I read a number of customer service articles from various online resources. Here are my top five picks from last week.

Travel 241

Travel Customer Service Personalization Customer retention 241

ShepHyken

OCTOBER 3, 2016

The post 5 Top Customer Service Articles For the Week of October 3, 2016 appeared first on Shep Hyken. Each week I read a number of customer service articles from various online resources. Here are my top five picks from last week.

Airlines 249

Airlines Customer Service Customer Care Customer retention 249

ShepHyken

OCTOBER 24, 2016

The post 5 Top Customer Service Articles For the Week of October 24, 2016 appeared first on Shep Hyken. Each week I read a number of customer service articles from various online resources. Here are my top five picks from last week.

Government 237

Government Customer Service Personalization Customer Care 237

ShepHyken

NOVEMBER 21, 2016

The Future of Social Media (And How to Prepare For It): The State of Social Media 2016 Report by Ash Read. The post 5 Top Customer Service Articles For the Week of November 21, 2016 appeared first on Shep Hyken.

Customer Service 230

Customer Service Surveys Metrics Sales 230

Callminer

JULY 11, 2016

The post 3 Key Takeaways From #CallCenterWeek 2016 in Las Vegas, NV appeared first on CallMiner. Thousands of call center professionals. One spectacular location.

call center professionals 182

call center professionals Education Best practices Customer Service 182

ShepHyken

SEPTEMBER 26, 2016

The post 5 Top Customer Service Articles For the Week of September 26, 2016 appeared first on Shep Hyken. Each week I read a number of customer service articles from various online resources. Here are my top five picks from last week.

Journey mapping 238

Journey mapping Customer Service Airlines Customer Experience 238

ShepHyken

SEPTEMBER 12, 2016

The post 5 Top Customer Service Articles For the Week of September 12, 2016 appeared first on Shep Hyken. Each week I read a number of customer service articles from various online resources. Here are my top five picks from last week.

SaaS 231

SaaS Customer Service Marketing Customer Support 231

Beyond Philosophy

JANUARY 7, 2016

In 2016, some organizations will focus on the superficial emotional side and will fall further behind more advanced organizations examining the deeper subconscious and psychological emotional influences in Customer Experience.

Employee engagement 227

Employee engagement Big data Customer Experience Analytics 227

ShepHyken

NOVEMBER 28, 2016

Recent research found that as of 2016, almost 90 per cent of companies believe they are competing mostly on customer experience, as opposed to only 36 per cent at the start of the decade. The post 5 Top Customer Service Articles For the Week of November 28, 2016 appeared first on Shep Hyken.

Customer Service 216

Customer Service Sales Personalization Marketing 216

ShepHyken

DECEMBER 12, 2016

The post 5 Top Customer Service Articles For the Week of December 12, 2016 appeared first on Shep Hyken. Each week I read a number of customer service articles from various online resources. Here are my top five picks from last week.

Customer Service 200

Customer Service Chatbots B2B Metrics 200

ShepHyken

DECEMBER 19, 2016

The post 5 Top Customer Service Articles For the Week of December 19, 2016 appeared first on Shep Hyken. Each week I read a number of customer service articles from various online resources. Here are my top five picks from last week.

Customer Service 178

Customer Service Technology Customer Care Marketing 178

ShepHyken

DECEMBER 26, 2016

The post 5 Top Customer Service Articles For the Week of December 26, 2016 appeared first on Shep Hyken. Each week I read a number of customer service articles from various online resources. Here are my top five picks from last week.

Chief Customer Officer 175

Chief Customer Officer Customer Service Analytics Best practices 175

Customers That Stick

SEPTEMBER 19, 2016

We've Moved! Update your Reader Now. This feed has moved to: [link] Update your reader now with this changed subscription address to get your latest updates from us. customer-service-training

Customer Service 151

Customer Service 151

ShepHyken

JUNE 6, 2016

The post 5 Top Customer Service Articles For the Week of June 6, 2016 appeared first on Shep Hyken. Each week I read a number of customer service articles from various online resources. Here are my top five picks from last week.

Customer Service 179

Customer Service Customer Support Customer Experience 179

ShepHyken

JUNE 13, 2016

The Top 8 Customer Experience Trends in 2016 (Infographic) by David Younger. The post 5 Top Customer Service Articles For the Week of June 12, 2016 appeared first on Shep Hyken. Each week I read a number of customer service articles from various online resources.

Upselling 174

Upselling Customer Service B2C Self service 174

ShepHyken

AUGUST 1, 2016

The post 5 Top Customer Service Articles For the Week of August 1, 2016 appeared first on Shep Hyken. Each week I read a number of customer service articles from various online resources. Here are my top five picks from last week.

B2C 174

B2C Customer Service B2B Customer Care 174

ShepHyken

JULY 4, 2016

The post 5 Top Customer Service Articles For the Week of July 4, 2016 appeared first on Shep Hyken. Each week I read a number of customer service articles from various online resources. Here are my top five picks from last week.

Customer Service 170

Customer Service Surveys Customer Support Marketing 170

ShepHyken

JULY 11, 2016

The post 5 Top Customer Service Articles For the Week of July 11, 2016 appeared first on Shep Hyken. Each week I read a number of customer service articles from various online resources. Here are my top five picks from last week.

Entertainment 171

Entertainment Customer Service Banking Engineering 171

NICE Systems

AUGUST 30, 2016

Here are five ways to get ready to transform customer experiences at ICUC 2016: 1. By attending ICUC 2016, you can explore new ways to transform customer experiences. The post Get Ready to Transform Customer Experiences at ICUC 2016 appeared first on inContact Blog. Customer Experience Events General ICUC Using the inContact Platform 5 To Do's Customers ICUC 2016 inContact User Conference Transform Customer Experiences User Conference

Customer Experience 76

Customer Experience Contact Center Best practices Feedback 76

ShepHyken

AUGUST 8, 2016

The post 5 Top Customer Service Articles For the Week of August 8, 2016 appeared first on Shep Hyken. Each week I read a number of customer service articles from various online resources. Here are my top five picks from last week.

Customer Service 169

Customer Service Self service Marketing Call Center 169

Andrew Mcfarland

DECEMBER 27, 2016

Revitalize how you think about and act on improving the customer experience at your business in 2017 by reviewing the 10 Most Popular Customer Experience posts of 2016.

Customer Experience 90

Customer Experience Best practices 90

ShepHyken

JUNE 27, 2016

ON DEMAND: Microsoft’s 2016 Global State of Customer Service Report Reveal by Bill Peterson. The post 5 Top Customer Service Articles For the Week of June 27, 2016 appeared first on Shep Hyken. Each week I read a number of customer service articles from various online resources.

Customer Service 163

Customer Service Metrics Surveys Marketing 163

ShepHyken

JULY 25, 2016

The post 5 Top Customer Service Articles For the Week of July 25, 2016 appeared first on Shep Hyken. Each week I read a number of customer service articles from various online resources. Here are my top five picks from last week.

Customer Service 166

Customer Service B2C Personalization Customer Care 166

Beyond Philosophy

JANUARY 27, 2016

The post Big CX Idea for 2016: Not Despite but Because appeared first on Beyond Philosophy | CX Consultants | Customer Experience. More often these days we get calls at our headquarters with Customer Experience champions wondering what happened to the huge gains in their Customer Experience metrics they used to get. The problem is many of them have implemented Customer Experience measures, had great improvements to metrics like their Net Promoter Scores, and then watched the score plateau.

Metrics 207

Metrics Customer Experience Consulting Consulting 207

ShepHyken

JUNE 20, 2016

The post 5 Top Customer Service Articles For the Week of June 20, 2016 appeared first on Shep Hyken. Each week I read a number of customer service articles from various online resources. Here are my top five picks from last week.

Customer Service 166

Customer Service Airlines Banking Big data 166

Callminer

OCTOBER 31, 2016

The post LISTEN 2016 to Highlight the Benefits of Speech & Customer Journey Analytics appeared first on CallMiner. In today’s customer landscape, the “customer experience” has evolved from a buzzword to a top priority for any organization regularly interfacing with customers. And for good reason: Research shows customer satisfaction has the power to create happy and loyal customers, in addition to directly impacting the bottom line.

Analytics 140

Analytics Best practices Call Center Customer Experience 140

ShepHyken

AUGUST 15, 2016

The post 5 Top Customer Service Articles For the Week of August 15, 2016 appeared first on Shep Hyken. Each week I read a number of customer service articles from various online resources. Here are my top five picks from last week.

Customer Service 160

Customer Service Multichannel Chatbots Customer Care 160

ShepHyken

JULY 18, 2016

The post 5 Top Customer Service Articles For the Week of July 18, 2016 appeared first on Shep Hyken. Each week I read a number of customer service articles from various online resources. Here are my top five picks from last week.

Customer Service 160

Customer Service Marketing Customer Experience 160

ShepHyken

MAY 30, 2016

The post 5 Top Customer Service Articles For the Week of May 30, 2016 appeared first on Shep Hyken. Each week I read a number of customer service articles from various online resources. Here are my top five picks from last week.

Brand ambassadors 161

Brand ambassadors Customer Service Surveys Self service 161

Beyond Philosophy

JANUARY 7, 2016

In 2016, some organizations will focus on the superficial emotional side and will fall further behind more advanced organizations examining the deeper subconscious and psychological emotional influences in Customer Experience. I have written a new book along with Professor Ryan Hamilton, Consumer Psychology, Emory University (coming out in May 2016) where we outline seven imperatives any organization must undertake to improve the Customer Experience.

Employee engagement 150

Employee engagement Big data Customer Experience Analytics 150

ForeSee

DECEMBER 14, 2016

We are thrilled to announce the release of the 2016 ForeSee Experience Index today. The post Why the new ForeSee Experience Index is the most valuable retail CX research of 2016 (report) appeared first on ForeSee.

59

59

Provide Support

DECEMBER 7, 2015

Customer experience trends 2016. Articles News Tips and Tricks Uncategorized 5 must-have's of customer experience customer experience trends 2016 top cx trends 2016 top trends in customer experience 2016

Customer Experience 80

Customer Experience Marketing 80

ForeSee

APRIL 26, 2016

The 2016 ForeSee Summit next month will be my tenth and being part of the team that puts this event together is the highlight of my ForeSee career. The post How to get the most out of ForeSee Summit 2016 appeared first on ForeSee. Events ForeSee News ForeSee Summit Summit 2016

52

52

Amity

FEBRUARY 2, 2016

The Best Customer Success Resources of 2016. February 9-11 - SaaStr Annual 2016. Customer Success Summit 2016 promises 2 days of interactive sessions, practitioner best practices and networking to master the business of customer success. May 10-12 - Pulse 2016 Conference.

SaaS 90

SaaS B2C Education Upselling 90

ForeSee

DECEMBER 22, 2016

The post Here’s what people are saying about the 2016 ForeSee Experience Index appeared first on ForeSee. Company News ForeSee news FXI FXI 2016 HFN InternetRetailer news coverage PYMNTS Retail RetailCustomerExperience

Customer Experience 54

Customer Experience 54