ShepHyken

OCTOBER 17, 2016

The post 5 Top Customer Service Articles For the Week of October 17, 2016 appeared first on Shep Hyken. Each week I read a number of customer service articles from various online resources. Here are my top five picks from last week.

Customer Service 293

Customer Service Journey mapping Feedback Personalization 293

ShepHyken

NOVEMBER 14, 2016

The post 5 Top Customer Service Articles For the Week of November 14, 2016 appeared first on Shep Hyken. Each week I read a number of customer service articles from various online resources. Here are my top five picks from last week.

Customer Care 279

Customer Care Customer Service Contact Center Customer Support 279

ShepHyken

OCTOBER 10, 2016

The post 5 Top Customer Service Articles For the Week of October 10, 2016 appeared first on Shep Hyken. Each week I read a number of customer service articles from various online resources. Here are my top five picks from last week.

Customer Service 279

Customer Service Travel Airlines Customer Care 279

ShepHyken

DECEMBER 5, 2016

The post 5 Top Customer Service Articles For the Week of December 5, 2016 appeared first on Shep Hyken. Each week I read a number of customer service articles from various online resources. Here are my top five picks from last week.

Customer Service 266

Customer Service Travel Personalization Customer retention 266

ShepHyken

OCTOBER 31, 2016

The post 5 Top Customer Service Articles For the Week of October 31, 2016 appeared first on Shep Hyken. Each week I read a number of customer service articles from various online resources. Here are my top five picks from last week.

Customer Service 270

Customer Service Customer Care Customer Experience 270

ShepHyken

NOVEMBER 7, 2016

The post 5 Top Customer Service Articles For the Week of November 7, 2016 appeared first on Shep Hyken. Each week I read a number of customer service articles from various online resources. Here are my top five picks from last week.

Customer Service 270

Customer Service Customer advocacy Marketing Management 270

ShepHyken

OCTOBER 24, 2016

The post 5 Top Customer Service Articles For the Week of October 24, 2016 appeared first on Shep Hyken. Each week I read a number of customer service articles from various online resources. Here are my top five picks from last week.

Government 256

Government Customer Service Personalization Customer Care 256

ShepHyken

NOVEMBER 21, 2016

The Future of Social Media (And How to Prepare For It): The State of Social Media 2016 Report by Ash Read. The post 5 Top Customer Service Articles For the Week of November 21, 2016 appeared first on Shep Hyken.

Customer Service 250

Customer Service Surveys Metrics Sales 250

ShepHyken

SEPTEMBER 26, 2016

The post 5 Top Customer Service Articles For the Week of September 26, 2016 appeared first on Shep Hyken. Each week I read a number of customer service articles from various online resources. Here are my top five picks from last week.

Journey mapping 260

Journey mapping Customer Service Airlines Customer Experience 260

Beyond Philosophy

MARCH 21, 2016

However, in the job market we find ourselves in 2016, the two activities are critically important and intrinsically linked. The post Your Secret Weapon for Hiring the Best Talent in 2016 appeared first on Beyond Philosophy | CX Consultants | Customer Experience.

Airlines 310

Airlines Employee engagement Consulting Consulting 310

ShepHyken

NOVEMBER 28, 2016

Recent research found that as of 2016, almost 90 per cent of companies believe they are competing mostly on customer experience, as opposed to only 36 per cent at the start of the decade. The post 5 Top Customer Service Articles For the Week of November 28, 2016 appeared first on Shep Hyken.

Customer Service 237

Customer Service Sales Personalization Marketing 237

ShepHyken

SEPTEMBER 12, 2016

The post 5 Top Customer Service Articles For the Week of September 12, 2016 appeared first on Shep Hyken. Each week I read a number of customer service articles from various online resources. Here are my top five picks from last week.

SaaS 248

SaaS Customer Service Marketing Customer Support 248

Callminer

JULY 11, 2016

The post 3 Key Takeaways From #CallCenterWeek 2016 in Las Vegas, NV appeared first on CallMiner. Thousands of call center professionals. One spectacular location.

call center professionals 182

call center professionals Education Best practices Customer Service 182

ShepHyken

DECEMBER 12, 2016

The post 5 Top Customer Service Articles For the Week of December 12, 2016 appeared first on Shep Hyken. Each week I read a number of customer service articles from various online resources. Here are my top five picks from last week.

Customer Service 220

Customer Service Chatbots B2B Metrics 220

Beyond Philosophy

JANUARY 7, 2016

In 2016, some organizations will focus on the superficial emotional side and will fall further behind more advanced organizations examining the deeper subconscious and psychological emotional influences in Customer Experience.

Employee engagement 227

Employee engagement Big data Customer Experience Analytics 227

ShepHyken

DECEMBER 19, 2016

The post 5 Top Customer Service Articles For the Week of December 19, 2016 appeared first on Shep Hyken. Each week I read a number of customer service articles from various online resources. Here are my top five picks from last week.

Customer Service 191

Customer Service Technology Customer Care Marketing 191

ShepHyken

DECEMBER 26, 2016

The post 5 Top Customer Service Articles For the Week of December 26, 2016 appeared first on Shep Hyken. Each week I read a number of customer service articles from various online resources. Here are my top five picks from last week.

Chief Customer Officer 185

Chief Customer Officer Customer Service Analytics Best practices 185

ShepHyken

JUNE 6, 2016

The post 5 Top Customer Service Articles For the Week of June 6, 2016 appeared first on Shep Hyken. Each week I read a number of customer service articles from various online resources. Here are my top five picks from last week.

Customer Service 191

Customer Service Customer Support Customer Experience 191

ShepHyken

JUNE 13, 2016

The Top 8 Customer Experience Trends in 2016 (Infographic) by David Younger. The post 5 Top Customer Service Articles For the Week of June 12, 2016 appeared first on Shep Hyken. Each week I read a number of customer service articles from various online resources.

Upselling 183

Upselling Customer Service B2C Self service 183

ShepHyken

AUGUST 1, 2016

The post 5 Top Customer Service Articles For the Week of August 1, 2016 appeared first on Shep Hyken. Each week I read a number of customer service articles from various online resources. Here are my top five picks from last week.

Customer Service 183

Customer Service B2C B2B Customer Care 183

ShepHyken

JULY 11, 2016

The post 5 Top Customer Service Articles For the Week of July 11, 2016 appeared first on Shep Hyken. Each week I read a number of customer service articles from various online resources. Here are my top five picks from last week.

Entertainment 180

Entertainment Customer Service Banking Engineering 180

ShepHyken

JULY 4, 2016

The post 5 Top Customer Service Articles For the Week of July 4, 2016 appeared first on Shep Hyken. Each week I read a number of customer service articles from various online resources. Here are my top five picks from last week.

Customer Service 178

Customer Service Surveys Customer Support Marketing 178

ShepHyken

AUGUST 8, 2016

The post 5 Top Customer Service Articles For the Week of August 8, 2016 appeared first on Shep Hyken. Each week I read a number of customer service articles from various online resources. Here are my top five picks from last week.

Customer Service 176

Customer Service Self service Call Center Marketing 176

inContact

AUGUST 30, 2016

Here are five ways to get ready to transform customer experiences at ICUC 2016: 1. By attending ICUC 2016, you can explore new ways to transform customer experiences. The post Get Ready to Transform Customer Experiences at ICUC 2016 appeared first on inContact Blog. Customer Experience Events General ICUC Using the inContact Platform 5 To Do's Customers ICUC 2016 inContact User Conference Transform Customer Experiences User Conference

Customer Experience 76

Customer Experience Contact Center Best practices Feedback 76

ShepHyken

JULY 25, 2016

The post 5 Top Customer Service Articles For the Week of July 25, 2016 appeared first on Shep Hyken. Each week I read a number of customer service articles from various online resources. Here are my top five picks from last week.

Customer Service 172

Customer Service B2C Personalization Customer Care 172

ShepHyken

JUNE 27, 2016

ON DEMAND: Microsoft’s 2016 Global State of Customer Service Report Reveal by Bill Peterson. The post 5 Top Customer Service Articles For the Week of June 27, 2016 appeared first on Shep Hyken. Each week I read a number of customer service articles from various online resources.

Customer Service 167

Customer Service Metrics Surveys Marketing 167

ShepHyken

JUNE 20, 2016

The post 5 Top Customer Service Articles For the Week of June 20, 2016 appeared first on Shep Hyken. Each week I read a number of customer service articles from various online resources. Here are my top five picks from last week.

Customer Service 172

Customer Service Airlines Banking Big data 172

Andrew Mcfarland

DECEMBER 27, 2016

Revitalize how you think about and act on improving the customer experience at your business in 2017 by reviewing the 10 Most Popular Customer Experience posts of 2016.

Customer Experience 90

Customer Experience Best practices 90

Beyond Philosophy

JANUARY 27, 2016

The post Big CX Idea for 2016: Not Despite but Because appeared first on Beyond Philosophy | CX Consultants | Customer Experience. More often these days we get calls at our headquarters with Customer Experience champions wondering what happened to the huge gains in their Customer Experience metrics they used to get. The problem is many of them have implemented Customer Experience measures, had great improvements to metrics like their Net Promoter Scores, and then watched the score plateau.

Metrics 207

Metrics Customer Experience Consulting Consulting 207

ShepHyken

AUGUST 15, 2016

The post 5 Top Customer Service Articles For the Week of August 15, 2016 appeared first on Shep Hyken. Each week I read a number of customer service articles from various online resources. Here are my top five picks from last week.

Customer Service 163

Customer Service Multichannel Chatbots Customer Care 163

Callminer

OCTOBER 31, 2016

The post LISTEN 2016 to Highlight the Benefits of Speech & Customer Journey Analytics appeared first on CallMiner. In today’s customer landscape, the “customer experience” has evolved from a buzzword to a top priority for any organization regularly interfacing with customers. And for good reason: Research shows customer satisfaction has the power to create happy and loyal customers, in addition to directly impacting the bottom line.

Analytics 140

Analytics Best practices Call Center Customer Experience 140

ShepHyken

JULY 18, 2016

The post 5 Top Customer Service Articles For the Week of July 18, 2016 appeared first on Shep Hyken. Each week I read a number of customer service articles from various online resources. Here are my top five picks from last week.

Customer Service 163

Customer Service Marketing Customer Experience 163

ShepHyken

MAY 30, 2016

The post 5 Top Customer Service Articles For the Week of May 30, 2016 appeared first on Shep Hyken. Each week I read a number of customer service articles from various online resources. Here are my top five picks from last week.

Brand ambassadors 165

Brand ambassadors Customer Service Surveys Self service 165

Beyond Philosophy

JANUARY 7, 2016

In 2016, some organizations will focus on the superficial emotional side and will fall further behind more advanced organizations examining the deeper subconscious and psychological emotional influences in Customer Experience. I have written a new book along with Professor Ryan Hamilton, Consumer Psychology, Emory University (coming out in May 2016) where we outline seven imperatives any organization must undertake to improve the Customer Experience.

Employee engagement 150

Employee engagement Big data Customer Experience Analytics 150

ForeSee

DECEMBER 14, 2016

We are thrilled to announce the release of the 2016 ForeSee Experience Index today. The post Why the new ForeSee Experience Index is the most valuable retail CX research of 2016 (report) appeared first on ForeSee.

63

63

Provide Support

DECEMBER 7, 2015

Customer experience trends 2016. Articles News Tips and Tricks Uncategorized 5 must-have's of customer experience customer experience trends 2016 top cx trends 2016 top trends in customer experience 2016

Customer Experience 80

Customer Experience Marketing 80

Talkdesk

SEPTEMBER 28, 2016

The post Talkdesk at Dreamforce 2016 appeared first on Talkdesk. In less than a week, thousands of industry leaders and influencers will convene in beautiful San Francisco for the largest software event in the world: Dreamforce.

Education 60

Education Contact Center contact center solutions Call center experience 60

ForeSee

DECEMBER 22, 2016

The post Here’s what people are saying about the 2016 ForeSee Experience Index appeared first on ForeSee. Company News ForeSee news FXI FXI 2016 HFN InternetRetailer news coverage PYMNTS Retail RetailCustomerExperience

Customer Experience 56

Customer Experience 56

ForeSee

APRIL 26, 2016

The 2016 ForeSee Summit next month will be my tenth and being part of the team that puts this event together is the highlight of my ForeSee career. The post How to get the most out of ForeSee Summit 2016 appeared first on ForeSee. Events ForeSee News ForeSee Summit Summit 2016

52

52

Customers That Stick

SEPTEMBER 19, 2016

We've Moved! Update your Reader Now. This feed has moved to: [link] Update your reader now with this changed subscription address to get your latest updates from us. customer-service-training

Customer Service 151

Customer Service 151