ShepHyken

NOVEMBER 14, 2016

The post 5 Top Customer Service Articles For the Week of November 14, 2016 appeared first on Shep Hyken. Each week I read a number of customer service articles from various online resources. Here are my top five picks from last week.

Customer Care 330

Customer Care Customer Service Customer Support Contact Center 330

ShepHyken

OCTOBER 17, 2016

The post 5 Top Customer Service Articles For the Week of October 17, 2016 appeared first on Shep Hyken. Each week I read a number of customer service articles from various online resources. Here are my top five picks from last week.

Customer Service 336

Customer Service Journey mapping Feedback Personalization 336

ShepHyken

DECEMBER 5, 2016

The post 5 Top Customer Service Articles For the Week of December 5, 2016 appeared first on Shep Hyken. Each week I read a number of customer service articles from various online resources. Here are my top five picks from last week.

Customer Service 324

Customer Service Personalization Customer retention Marketing 324

ShepHyken

OCTOBER 31, 2016

The post 5 Top Customer Service Articles For the Week of October 31, 2016 appeared first on Shep Hyken. Each week I read a number of customer service articles from various online resources. Here are my top five picks from last week.

Customer Service 322

Customer Service Customer Care Customer Experience 322

ShepHyken

OCTOBER 10, 2016

The post 5 Top Customer Service Articles For the Week of October 10, 2016 appeared first on Shep Hyken. Each week I read a number of customer service articles from various online resources. Here are my top five picks from last week.

Customer Service 329

Customer Service Airlines Customer Care Marketing 329

ShepHyken

NOVEMBER 7, 2016

The post 5 Top Customer Service Articles For the Week of November 7, 2016 appeared first on Shep Hyken. Each week I read a number of customer service articles from various online resources. Here are my top five picks from last week.

Customer Service 322

Customer Service Customer advocacy Marketing Management 322

ShepHyken

OCTOBER 24, 2016

The post 5 Top Customer Service Articles For the Week of October 24, 2016 appeared first on Shep Hyken. Each week I read a number of customer service articles from various online resources. Here are my top five picks from last week.

Government 312

Government Customer Service Personalization Customer Care 312

ShepHyken

SEPTEMBER 26, 2016

The post 5 Top Customer Service Articles For the Week of September 26, 2016 appeared first on Shep Hyken. Each week I read a number of customer service articles from various online resources. Here are my top five picks from last week.

Journey mapping 319

Journey mapping Customer Service Airlines Customer Experience 319

ShepHyken

NOVEMBER 28, 2016

Recent research found that as of 2016, almost 90 per cent of companies believe they are competing mostly on customer experience, as opposed to only 36 per cent at the start of the decade. The post 5 Top Customer Service Articles For the Week of November 28, 2016 appeared first on Shep Hyken.

Customer Service 303

Customer Service Sales Personalization Marketing 303

ShepHyken

DECEMBER 12, 2016

The post 5 Top Customer Service Articles For the Week of December 12, 2016 appeared first on Shep Hyken. Each week I read a number of customer service articles from various online resources. Here are my top five picks from last week.

Customer Service 296

Customer Service Metrics Chatbots B2B 296

ShepHyken

SEPTEMBER 12, 2016

The post 5 Top Customer Service Articles For the Week of September 12, 2016 appeared first on Shep Hyken. Each week I read a number of customer service articles from various online resources. Here are my top five picks from last week.

SaaS 299

SaaS Customer Service Marketing Customer Support 299

ShepHyken

DECEMBER 19, 2016

The post 5 Top Customer Service Articles For the Week of December 19, 2016 appeared first on Shep Hyken. Each week I read a number of customer service articles from various online resources. Here are my top five picks from last week.

Customer Service 262

Customer Service Marketing Technology Customer Care 262

Beyond Philosophy

MARCH 21, 2016

However, in the job market we find ourselves in 2016, the two activities are critically important and intrinsically linked. The post Your Secret Weapon for Hiring the Best Talent in 2016 appeared first on Beyond Philosophy | CX Consultants | Customer Experience.

Airlines 310

Airlines Employee engagement Consulting Consulting 310

ShepHyken

DECEMBER 26, 2016

The post 5 Top Customer Service Articles For the Week of December 26, 2016 appeared first on Shep Hyken. Each week I read a number of customer service articles from various online resources. Here are my top five picks from last week.

Chief Customer Officer 233

Chief Customer Officer Customer Service Analytics Best practices 233

Callminer

JULY 11, 2016

The post 3 Key Takeaways From #CallCenterWeek 2016 in Las Vegas, NV appeared first on CallMiner. Thousands of call center professionals. One spectacular location.

call center professionals 182

call center professionals Education Best practices Customer Service 182

ShepHyken

AUGUST 1, 2016

The post 5 Top Customer Service Articles For the Week of August 1, 2016 appeared first on Shep Hyken. Each week I read a number of customer service articles from various online resources. Here are my top five picks from last week.

Customer Service 231

Customer Service B2C B2B Customer Care 231

Beyond Philosophy

JANUARY 7, 2016

In 2016, some organizations will focus on the superficial emotional side and will fall further behind more advanced organizations examining the deeper subconscious and psychological emotional influences in Customer Experience.

Employee engagement 222

Employee engagement Customer Experience Big data Analytics 222

ShepHyken

JULY 4, 2016

The post 5 Top Customer Service Articles For the Week of July 4, 2016 appeared first on Shep Hyken. Each week I read a number of customer service articles from various online resources. Here are my top five picks from last week.

Customer Service 226

Customer Service Surveys Customer Support Marketing 226

ShepHyken

JULY 11, 2016

The post 5 Top Customer Service Articles For the Week of July 11, 2016 appeared first on Shep Hyken. Each week I read a number of customer service articles from various online resources. Here are my top five picks from last week.

Customer Service 228

Customer Service Entertainment Banking Engineering 228

ShepHyken

JULY 25, 2016

The post 5 Top Customer Service Articles For the Week of July 25, 2016 appeared first on Shep Hyken. Each week I read a number of customer service articles from various online resources. Here are my top five picks from last week.

Customer Service 219

Customer Service B2C Personalization Customer Care 219

ShepHyken

JUNE 20, 2016

The post 5 Top Customer Service Articles For the Week of June 20, 2016 appeared first on Shep Hyken. Each week I read a number of customer service articles from various online resources. Here are my top five picks from last week.

Customer Service 219

Customer Service Airlines Chatbots Banking 219

ShepHyken

JUNE 27, 2016

ON DEMAND: Microsoft’s 2016 Global State of Customer Service Report Reveal by Bill Peterson. The post 5 Top Customer Service Articles For the Week of June 27, 2016 appeared first on Shep Hyken. Each week I read a number of customer service articles from various online resources.

Customer Service 208

Customer Service Metrics Surveys Marketing 208

ShepHyken

AUGUST 15, 2016

The post 5 Top Customer Service Articles For the Week of August 15, 2016 appeared first on Shep Hyken. Each week I read a number of customer service articles from various online resources. Here are my top five picks from last week.

Customer Service 199

Customer Service Multichannel Chatbots Customer Care 199

ShepHyken

MAY 30, 2016

The post 5 Top Customer Service Articles For the Week of May 30, 2016 appeared first on Shep Hyken. Each week I read a number of customer service articles from various online resources. Here are my top five picks from last week.

Customer Service 204

Customer Service Brand ambassadors Surveys Self service 204

ShepHyken

JULY 18, 2016

The post 5 Top Customer Service Articles For the Week of July 18, 2016 appeared first on Shep Hyken. Each week I read a number of customer service articles from various online resources. Here are my top five picks from last week.

Customer Service 199

Customer Service Marketing Customer Experience 199

Customers That Stick

SEPTEMBER 19, 2016

We've Moved! Update your Reader Now. This feed has moved to: [link] Update your reader now with this changed subscription address to get your latest updates from us. customer-service-training

Customer Service 151

Customer Service 151

Beyond Philosophy

JANUARY 27, 2016

The post Big CX Idea for 2016: Not Despite but Because appeared first on Beyond Philosophy | CX Consultants | Customer Experience. More often these days we get calls at our headquarters with Customer Experience champions wondering what happened to the huge gains in their Customer Experience metrics they used to get. The problem is many of them have implemented Customer Experience measures, had great improvements to metrics like their Net Promoter Scores, and then watched the score plateau.

Metrics 204

Metrics Customer Experience Consulting Consulting 204

NICE inContact

AUGUST 30, 2016

Here are five ways to get ready to transform customer experiences at ICUC 2016: 1. By attending ICUC 2016, you can explore new ways to transform customer experiences. The post Get Ready to Transform Customer Experiences at ICUC 2016 appeared first on inContact Blog. Customer Experience Events General ICUC Using the inContact Platform 5 To Do's Customers ICUC 2016 inContact User Conference Transform Customer Experiences User Conference

Customer Experience 76

Customer Experience Contact Center Best practices Feedback 76

Andrew Mcfarland

DECEMBER 27, 2016

Revitalize how you think about and act on improving the customer experience at your business in 2017 by reviewing the 10 Most Popular Customer Experience posts of 2016.

Customer Experience 90

Customer Experience Best practices 90

Callminer

OCTOBER 31, 2016

The post LISTEN 2016 to Highlight the Benefits of Speech & Customer Journey Analytics appeared first on CallMiner. In today’s customer landscape, the “customer experience” has evolved from a buzzword to a top priority for any organization regularly interfacing with customers. And for good reason: Research shows customer satisfaction has the power to create happy and loyal customers, in addition to directly impacting the bottom line.

Analytics 140

Analytics Best practices Call Center Customer Experience 140

Beyond Philosophy

JANUARY 7, 2016

In 2016, some organizations will focus on the superficial emotional side and will fall further behind more advanced organizations examining the deeper subconscious and psychological emotional influences in Customer Experience. I have written a new book along with Professor Ryan Hamilton, Consumer Psychology, Emory University (coming out in May 2016) where we outline seven imperatives any organization must undertake to improve the Customer Experience.

Employee engagement 150

Employee engagement Customer Experience Big data Analytics 150

Talkdesk

SEPTEMBER 28, 2016

The post Talkdesk at Dreamforce 2016 appeared first on Talkdesk. In less than a week, thousands of industry leaders and influencers will convene in beautiful San Francisco for the largest software event in the world: Dreamforce.

Education 71

Education Contact Center contact center solutions Call center experience 71

ForeSee

DECEMBER 14, 2016

We are thrilled to announce the release of the 2016 ForeSee Experience Index today. The post Why the new ForeSee Experience Index is the most valuable retail CX research of 2016 (report) appeared first on ForeSee.

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63

ShepHyken

OCTOBER 3, 2016

The post 5 Top Customer Service Articles For the Week of October 3, 2016 appeared first on Shep Hyken. Each week I read a number of customer service articles from various online resources. Here are my top five picks from last week.

Airlines 322

Airlines Customer Service Customer Care Customer retention 322

Teresa Allen

NOVEMBER 3, 2016

​While watching the never ending media commentary on the the 2016 election, it has occurred to me that the political arena is not the only place where a new reality has emerged.

Chief Customer Officer 67

Chief Customer Officer Advertising Feedback Marketing 67

Provide Support

DECEMBER 7, 2015

Customer experience trends 2016. Articles News Tips and Tricks Uncategorized 5 must-have's of customer experience customer experience trends 2016 top cx trends 2016 top trends in customer experience 2016

Customer Experience 80

Customer Experience Marketing 80

ForeSee

APRIL 26, 2016

The 2016 ForeSee Summit next month will be my tenth and being part of the team that puts this event together is the highlight of my ForeSee career. The post How to get the most out of ForeSee Summit 2016 appeared first on ForeSee. Events ForeSee News ForeSee Summit Summit 2016

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ForeSee

DECEMBER 22, 2016

The post Here’s what people are saying about the 2016 ForeSee Experience Index appeared first on ForeSee. Company News ForeSee news FXI FXI 2016 HFN InternetRetailer news coverage PYMNTS Retail RetailCustomerExperience

Customer Experience 56

Customer Experience 56

Kayako

JANUARY 7, 2016

We looked back with our best posts from the customer support community in 2015, now we’re looking forward with predictions for 2016. We’ll be covering these areas throughout 2016 so be sure to subscribe to our blog newsletter to stay at the top of your support game this year.

Customer Support 69

Customer Support Technical Support B2B SaaS 69

ForeSee

APRIL 30, 2016

The post Time to Get Psyched for ForeSee Summit 2016: An Overview appeared first on ForeSee. ForeSee News Uncategorized ForeSee Summit Summit 2016

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