Your Secret Weapon for Hiring the Best Talent in 2016

Beyond Philosophy

However, in the job market we find ourselves in 2016, the two activities are critically important and intrinsically linked. The post Your Secret Weapon for Hiring the Best Talent in 2016 appeared first on Beyond Philosophy | CX Consultants | Customer Experience.

Embrace New Ways of Thinking in 2016

Beyond Philosophy

In 2016, some organizations will focus on the superficial emotional side and will fall further behind more advanced organizations examining the deeper subconscious and psychological emotional influences in Customer Experience.

Big CX Idea for 2016: Not Despite but Because

Beyond Philosophy

The post Big CX Idea for 2016: Not Despite but Because appeared first on Beyond Philosophy | CX Consultants | Customer Experience. More often these days we get calls at our headquarters with Customer Experience champions wondering what happened to the huge gains in their Customer Experience metrics they used to get. The problem is many of them have implemented Customer Experience measures, had great improvements to metrics like their Net Promoter Scores, and then watched the score plateau.

Embrace New Ways of Thinking in 2016

Beyond Philosophy

In 2016, some organizations will focus on the superficial emotional side and will fall further behind more advanced organizations examining the deeper subconscious and psychological emotional influences in Customer Experience. I have written a new book along with Professor Ryan Hamilton, Consumer Psychology, Emory University (coming out in May 2016) where we outline seven imperatives any organization must undertake to improve the Customer Experience.

3 Key Takeaways From #CallCenterWeek 2016 in Las Vegas, NV

Callminer

The post 3 Key Takeaways From #CallCenterWeek 2016 in Las Vegas, NV appeared first on CallMiner. Thousands of call center professionals. One spectacular location.

3 Themes for National Customer Service Week 2016

Customers That Stick

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5 Top Customer Service Articles For the Week of November 14, 2016

ShepHyken

The post 5 Top Customer Service Articles For the Week of November 14, 2016 appeared first on Shep Hyken. Each week I read a number of customer service articles from various online resources. Here are my top five picks from last week.

Get Ready to Transform Customer Experiences at ICUC 2016

inContact

Here are five ways to get ready to transform customer experiences at ICUC 2016: 1. By attending ICUC 2016, you can explore new ways to transform customer experiences. The post Get Ready to Transform Customer Experiences at ICUC 2016 appeared first on inContact Blog. Customer Experience Events General ICUC Using the inContact Platform 5 To Do's Customers ICUC 2016 inContact User Conference Transform Customer Experiences User Conference

The Future Today! Personalization 2.0

Beyond Philosophy

As Customer Experience Consultants in 2016, we are delving into what causes a person to feel emotions these days. We live in the data age. Data is collected about our personal behavior everywhere.

LISTEN 2016 to Highlight the Benefits of Speech & Customer Journey Analytics

Callminer

The post LISTEN 2016 to Highlight the Benefits of Speech & Customer Journey Analytics appeared first on CallMiner. In today’s customer landscape, the “customer experience” has evolved from a buzzword to a top priority for any organization regularly interfacing with customers. And for good reason: Research shows customer satisfaction has the power to create happy and loyal customers, in addition to directly impacting the bottom line.

5 Top Customer Service Articles For the Week of December 5, 2016

ShepHyken

The post 5 Top Customer Service Articles For the Week of December 5, 2016 appeared first on Shep Hyken. Each week I read a number of customer service articles from various online resources. Here are my top five picks from last week.

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5 Top Customer Service Articles For the Week of October 10, 2016

ShepHyken

The post 5 Top Customer Service Articles For the Week of October 10, 2016 appeared first on Shep Hyken. Each week I read a number of customer service articles from various online resources. Here are my top five picks from last week.

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Teams Score Big With Fans And Franchises!

Beyond Philosophy

To learn more about these fascinating and compelling concepts for yourself and business, please register for our 3 part Training Course based on our latest book: The Intuitive Customer: 7 Imperatives for moving your Customer Experience to the next level (Palgrave Macmillan, 2016) for only $59!

Outrageous! Hotels keep on charging!

Beyond Philosophy

To learn more about how hotels should be managing their customer experience, and improving yours, register for our 3 part Training Course based on our latest book: The Intuitive Customer: 7 Imperatives for moving your Customer Experience to the next level (Palgrave Macmillan, 2016) for only $59!

5 Top Customer Service Articles For the Week of October 31, 2016

ShepHyken

The post 5 Top Customer Service Articles For the Week of October 31, 2016 appeared first on Shep Hyken. Each week I read a number of customer service articles from various online resources. Here are my top five picks from last week.

Revealed: Shopping Malls Fight Back!

Beyond Philosophy

To learn more about managing and exceeding your customer’s expectations register for our 3 part Training Course based on our latest book: The Intuitive Customer: 7 Imperatives for moving your Customer Experience to the next level (Palgrave Macmillan, 2016) for only $59!

Tesla: Intriguing Insight To Success

Beyond Philosophy

To learn more about these fascinating and compelling concepts for yourself and business, please register for our 3 part Training Course based on our latest book: The Intuitive Customer: 7 Imperatives for moving your Customer Experience to the next level (Palgrave Macmillan, 2016) for only $59!

3 Steps To Guarantee A Successful Project

Beyond Philosophy

To learn more about these fascinating and compelling concepts for business, please join our training for $59 which complements our latest book The Intuitive Customer: 7 Imperatives for moving your Customer Experience to the next level (Palgrave Macmillan, 2016).

Revolutionary Thinking On Customer Loyalty

Beyond Philosophy

To learn more about these fascinating and compelling concepts for yourself and business, please register for our latest book and FREE book launch webinar: The Intuitive Customer: 7 Imperatives for moving your Customer Experience to the next level (Palgrave Macmillan, 2016).

5 Top Customer Service Articles For the Week of November 7, 2016

ShepHyken

The post 5 Top Customer Service Articles For the Week of November 7, 2016 appeared first on Shep Hyken. Each week I read a number of customer service articles from various online resources. Here are my top five picks from last week.

Ignore This At Your Peril: How Customers Decide

Beyond Philosophy

To learn more about these fascinating and compelling concepts for yourself and business, please register for our latest book and FREE book launch webinar: The Intuitive Customer: 7 Imperatives for moving your Customer Experience to the next level , (Palgrave Macmillan, 2016).

Shocking! Yahoo’s data breach

Beyond Philosophy

To learn more about Halos and other compelling concepts for business, please read our latest book The Intuitive Customer: 7 Imperatives For Moving Your Customer Experience To The Next Level (Palgrave Macmillan, 2016). How we feel affects how we behave.

Trade In Old Thinking For New

Beyond Philosophy

Learn more about the psychology behind customer behavior and other compelling concepts for business, in our latest book The Intuitive Customer: 7 Imperatives for moving your Customer Experience to the next level (Palgrave Macmillan, 2016).20.

Secrets For Breaking Bad Habits!

Beyond Philosophy

To learn more about these fascinating and compelling concepts for yourself and business, please register for our latest book and FREE book launch webinar: The Intuitive Customer: 7 Imperatives for moving your Customer Experience to the next level (Palgrave Macmillan, 2016).

Big Changes at Airbnb

Beyond Philosophy

These concepts are discussed further in our new book, The Intuitive Customer: 7 Imperatives For Moving Your Customer Experience To The Next Level, Palgrave Macmillan, 2016.

5 Top Customer Service Articles For the Week of October 3, 2016

ShepHyken

The post 5 Top Customer Service Articles For the Week of October 3, 2016 appeared first on Shep Hyken. Each week I read a number of customer service articles from various online resources. Here are my top five picks from last week.

Your ‘Must Have’ Features For Successful Online Shopping

Beyond Philosophy

Learn more about the psychology behind customer behavior and other compelling concepts for business, in our latest book The Intuitive Customer: 7 Imperatives for moving your Customer Experience to the next level (Palgrave Macmillan, 2016).

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5 Top Customer Service Articles For the Week of November 21, 2016

ShepHyken

The Future of Social Media (And How to Prepare For It): The State of Social Media 2016 Report by Ash Read. The post 5 Top Customer Service Articles For the Week of November 21, 2016 appeared first on Shep Hyken.

5 Top Customer Service Articles For the Week of September 26, 2016

ShepHyken

The post 5 Top Customer Service Articles For the Week of September 26, 2016 appeared first on Shep Hyken. Each week I read a number of customer service articles from various online resources. Here are my top five picks from last week.

5 Top Customer Service Articles For the Week of October 24, 2016

ShepHyken

The post 5 Top Customer Service Articles For the Week of October 24, 2016 appeared first on Shep Hyken. Each week I read a number of customer service articles from various online resources. Here are my top five picks from last week.

Beware: Are YOU on Your Employee’s Naughty List?

Beyond Philosophy

Your employees have the power to make or break your Customer Experience this holiday season with the customer service they provide. However, when employees aren’t happy, customer service often suffers.

Yikes! Rental Car Horror Stories

Beyond Philosophy

Whenever I rent a car, I dread the moment when the agent asks if I want collision damage waiver insurance. I don’t want it, but the way the question is asked always makes me second guess myself for a moment.

3 Vital Trends For Your Mobile Experience

Beyond Philosophy

How much time did you spend on your mobile today? Are you reading this article on it right now? When you misplace it or forget it at home, be honest: Do you feel naked without your phone? Smartphone users love their phones. I know I do (my answers are 2.5

Another Amazing Mistake – Customers Revolt!

Beyond Philosophy

Toblerone fans got a nasty surprise when they bought their favorite treat recently. The chocolate bar got a makeover, losing volume and a noticeable gap between the triangles. Customers noticed the change, but not in a good way.

5 Top Customer Service Articles For the Week of November 28, 2016

ShepHyken

Recent research found that as of 2016, almost 90 per cent of companies believe they are competing mostly on customer experience, as opposed to only 36 per cent at the start of the decade. The post 5 Top Customer Service Articles For the Week of November 28, 2016 appeared first on Shep Hyken.

Astonishing BIG gains from little changes!

Beyond Philosophy

When striving for the next level of Customer Experience, it is critical to understand how your customers make decisions. However, it’s probably not happening the way you think it is.

Not meeting your Targets? Here’s why

Beyond Philosophy

As I perused the menu at a restaurant recently, my waiter came over and casually mentioned that the salmon had been really popular and they were about to run out. I ordered it on the spot! This was entirely instinctive and irrational behavior on my part.

Unbelievable Violation By World Renowned Bank – Record Fines!

Beyond Philosophy

Q: What has two Million phony accounts, 5,300 fired employees, a fine of $185 million and a retiring leader enjoying $124 million in stock and options after retirement?

5 Top Customer Service Articles For the Week of December 12, 2016

ShepHyken

The post 5 Top Customer Service Articles For the Week of December 12, 2016 appeared first on Shep Hyken. Each week I read a number of customer service articles from various online resources. Here are my top five picks from last week.

5 Top Customer Service Articles For the Week of September 12, 2016

ShepHyken

The post 5 Top Customer Service Articles For the Week of September 12, 2016 appeared first on Shep Hyken. Each week I read a number of customer service articles from various online resources. Here are my top five picks from last week.

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