Beyond Philosophy
JANUARY 12, 2015
Philosophy #3: Emotions are a huge part of any Customer Experience, in fact according to our research it accounts for over half of an experience. The post Philosophies to Improve Your Customer Experience in 2015 appeared first on Beyond Philosophy. Follow Colin Shaw on Twitter @ColinShaw_CX.
Vcaretec
JUNE 6, 2022
One of the pillars of holiday customer care in 2015 is omnichannel support. Include links to all of your official brand social media accounts or dedicated customer care social media accounts for quick access on-the-go. Don’t forget to also bolster self-help materials prior to the holidays.
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PeopleMetrics
JANUARY 12, 2015
In 2015, we’re improving the look and feel of our Voice of the Customer platform. There''s also a visible username, so users can be sure they''re logged into the right account for the task at hand. In this blog post, we’ll cover two key areas: the Dashboard and Real-Time Reports. Here’s a reconstructed screenshot.
Kayako
OCTOBER 23, 2017
That’s because so many departments are involved in the feedback process: Support receive it, marketers ask for it , and product managers solicit it, but few departments are held accountable for making use of feedback. Assign accountability for a customer feedback loop. What does accountability mean?
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Talkdesk
AUGUST 28, 2020
In the second one, I got fired after a false accusation of being involved in a colleague’s scheme to steal money from customer accounts. Following six years of a challenging journey as a call center agent, I joined Talkdesk® as a technical support representative in 2015. Needless to say I felt angry and betrayed after both situations.
Beyond Philosophy
AUGUST 9, 2017
According to the 2015 FDIC National Survey of Unbanked and Underbanked Households , 7% of households in the U.S. do not have a bank account at an insured institution (unbanked), which translates to about nine million households. Per the CBS New story, at least in the U.S., Also, the survey showed that nearly 20% of U.S.
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