JivoChat

JULY 20, 2021

People have a lot of options these days, so if you don’t have good customer retention strategies , your business won’t be as stable or profitable. It costs five times as much to win a new customer as it does to retain an existing one. In this post, we’ll reveal why you should start focusing on customer retention and when.

Customer retention 52

Customer retention Gamification Education Self service 52

ChurnZero

JANUARY 10, 2020

As SaaS gets more serious about Customer Success, their representation on the executive and C-suite level will follow (as envisioned in our 2020 Customer Success predictions ; see #2). Based on LinkedIn research, Customer Success r oles saw 34% annual growth —qualifying them as one of the top emerging jobs in 2020.

Chief Customer Officer 52

Chief Customer Officer SaaS Customer retention Engineering 52

Amity

FEBRUARY 9, 2016

Let’s face it, as you grow, you will lose customers. When it comes to the importance of Customer Retention, the numbers don’t lie. The Gartner Group found that 80% of your company’s future revenue will come from just 20% of your existing customers. But what if your customers aren’t renewing?

SaaS 60

SaaS Customer retention Education Best practices 60

CustomerSuccessBox

MAY 23, 2022

Read further to know how can you progress through the customer success career path. According to LinkedIn’s ‘ 2020 Emerging Jobs Report ’, the Customer Success Specialist role has been ranked: 6th in the US with a 7x increase since 2015. 3rd in Germany with a 15x increase since 2015. Higher account ratios 2.

Accountability 52

Accountability Marketing Construction Management 52

ChurnZero

FEBRUARY 4, 2022

You want to stick to the high-level metrics they care about most: retention, expansion, and satisfaction. Customer retention. Customer retention affects your company’s value. So much so that for every 1% increase in revenue retention , a SaaS company’s valuation increases by 12% after five years.

Metrics 98

Metrics Consulting Consulting Best practices 98

Amity

FEBRUARY 24, 2016

In this issue of the SaaS Tattler, we continue our list of Customer Success articles that are certified classics. Get your free Customer Success Hero shirt! For a limited time, we are offering an exclusive Customer Success Hero shirt to anyone who attends a public demo. • The Best of Customer Success Today.

Upselling 48

Upselling SaaS Best practices Customer retention 48

Netomi

JANUARY 5, 2022

Prior to joining Temkin Group, she implemented the CX strategy and managed the Voice of the Customer program for Crowe Horwath LLP, one of the top 10 public accounting and consulting firms in the US. He authored the Customer Success book for Wiley! Follow Frank on Social Media: Twitter: Frank Eliason (@FrankEliason).

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98