AWS Machine Learning

NOVEMBER 27, 2022

In this post, we provide an example of how to use Amazon Kendra tabular search. Let’s say you have a webpage in HTML format that contains a table with inflation rates and annual changes in the US from 2012–2021, as shown in the following screenshot. For example, let’s search for “Inflation rate from 2012 and 2014.”

APIs 76

APIs Enterprise Technology 76

SharpenCX

FEBRUARY 12, 2020

We’re continuing our brand crush series and sharing customer experience examples to show you how companies are shaking up industries and turning CX on its head. billion in annual revenue since their debut in 2012. Last year, we talked about their CSAT survey and marked it as one of our favorite examples. Get the guide.

Customer Experience 67

Customer Experience Transportation Contact Center Coaching 67

AWS Machine Learning

JUNE 15, 2023

It features interactive Jupyter notebooks with self-contained code in PyTorch, JAX, TensorFlow, and MXNet, as well as real-world examples, exposition figures, and math. ACT allows you to customize translation output on the fly by providing tailored translation examples in the form of parallel data.

APIs 73

APIs Benchmark Best practices Engineering 73

AWS Machine Learning

NOVEMBER 16, 2022

For an example account structure to follow organizational unit best practices to host models using SageMaker endpoints across accounts, refer to MLOps Workload Orchestrator. You can use Boto3 APIs as shown the following example, or you can use the AWS Management Console to create the model package. Solution overview.

Accountability 81

Accountability Best practices Scripts Engineering 81

Customer Service Life

OCTOBER 13, 2020

This exercise reminded me of the time when we started this blog back in 2012. And furthermore, the team I was managing expected me to lead by example and show them the way they were to treat customers. Interact with customers out on the contact center floor, in full view of your team, being an example to them. History lesson.

Accountability 182

Accountability Customer Service Coaching Contact Center 182

Beyond Philosophy

DECEMBER 19, 2016

Sales soared in 2012. Wells Fargo Bank bank, for example, is recovering from a scandal in which it fraudulently opened thousands of bank and credit card accounts, boosting its own fees and earning bonuses for its employees at customers’ expense.

Sales 353

Sales Banking Customer emotions Education 353

ShepHyken

JANUARY 25, 2017

I have used them as an example of how to create a membership experience , but now I want to focus on their ability to deliver amazing customer service. In 2012, they rolled out a promotional video on YouTube that was hilarious and went viral. The Dollar Shave Club continues to impress me with their amazing customer service.

Customer Service 230

Customer Service Sales Customer Care 230

Beyond Philosophy

MAY 14, 2015

While call center usage is about the same, use of FAQ pages increased from 67% in 2012 to 76% in 2014, according to Forrester. Goodness knows you have several examples of what happens when an organization violates the trust of the Customers’ it serves ( Target, General Mills ). Source: Brian Manusama, Gartner.com ).

Self service 402

Self service Best practices Customer Experience Call Center 402

Beyond Philosophy

DECEMBER 26, 2014

For example, I watched an ad the other day for an auto insurance app that allows you to take a photo of the accident and then send it to the company automatically. If you enjoyed this post, you might be interested in the following blogs: 2012 Customer Experience Predictions: Positives and Pitfalls.

Customer Service 418

Customer Service Customer Experience 418

AWS Machine Learning

APRIL 5, 2023

Amazon Rekognition makes it easy to add this capability to your applications without any machine learning (ML) expertise and comes with various APIs to fulfil use cases such as object detection, content moderation, face detection and analysis, and text and celebrity recognition, which we use in this example.

APIs 76

APIs Entertainment Personalization Accountability 76

AWS Machine Learning

DECEMBER 1, 2022

For example, you may want to parameterize the dataset location or the hyperparameters of your model so that you can reuse the same notebook for many distinct model trainings. Example use case. The full notebook for this example can be found in our SageMaker Examples GitHub repository. Parameterize cells. Conclusion.

Engineering 71

Engineering Telecommunications Scripts Best practices 71

CX Global Media

JUNE 25, 2018

It was launched originally in Europe back in 2012. Just give you one quick example here that I remember from my days in Europe. It’s time you share those amazing examples of heroic customer service. Share those amazing examples of heroic customer service Click to Tweet. Tell us a little about that.

Customer Service 209

Customer Service Coaching Call Center Contact Center 209

Call Center Weekly

JANUARY 24, 2018

For example, Dore Juvenile , winner of the ICMI Global Contact Center Award for Best Social Media Customer Care, uses Facebook live videos to teach their customers how to properly install car seats. Disjointed customer experiences are sooo 2012.) Make sure the post is easy to search and find, and make sure it’s in brand voice.

Education 149

Education Contact Center Customer Care Customer Experience 149

Beyond Philosophy

MAY 10, 2017

percent between 2012 and 2014. For example, the Nectar card is the largest loyalty card program in the UK, with hundreds of member companies. According to a recent report by the professional services company Accenture, over 90 percent of companies now have some sort of loyalty program, with membership rates growing 26.7

Airlines 344

Airlines Consulting Consulting Education 344

Beyond Philosophy

JULY 12, 2016

Here’s a summary which encapsulates the difference between satisfaction and loyalty as metrics, expressed by Susan Wyse of Snap Surveys in a June, 2012 post: “Customer Satisfaction is a measurement of customer attitudes regarding products, services, and brands. Coincidentally, this definition was also done in a June, 2012 article.

Employee engagement 170

Employee engagement Consulting Consulting Metrics 170

AWS Machine Learning

APRIL 4, 2023

13, 2012-03-25T12:30:10+01:00 How many free clinics are there in Mountain View Missouri?, 7, 2012-03-25T12:30:10+01:00 Deploy the solution The CloudFormation templates that create the resources used by this solution can found in the GitHub repository. For example, demo-desc-hello world.json. fileformat[json|csv].

Consulting 68

Consulting Consulting Accountability Enterprise 68

Call Center Weekly

NOVEMBER 9, 2017

For example, Agents can track what they previously reviewed to see if they missed any updates while on vacation. For example, if a customer searches your website for “extended warranty” information, they get a description of how it works and what it covers. This can all be done via the knowledge management platform.

Contact Center 149

Contact Center contact center associations Banking Education 149

Beyond Philosophy

APRIL 15, 2015

Take for example the fate of Michael Porter’s Monitor Group. And they filed for bankruptcy in 2012. In London, artisan cinemas create experiences that stimulate not only the visual and audio senses but also taste. Because the best experiences engage all the senses. Monitor couldn’t adapt the way they consulted their clients.

Journey mapping 310

Journey mapping Consulting Consulting Airlines 310

Beyond Philosophy

NOVEMBER 10, 2014

Whilst the above example is impressive and coming from HBR, this next example is bound to attract senior leadership’s attention as it links stock prices to customer satisfaction. According to the study, “the cumulative return of a $100 investment in the ACSI fund from April 2000 to April 2012 was $490, a gain of 390 percent.

Customer Experience 411

Customer Experience Customer retention Upselling Banking 411

Beyond Philosophy

NOVEMBER 11, 2014

In an article about habits for the New York Times in 2012, he writes, “ Over the past two decades, the science of habit formation has become a major field of research in neurology and psychology departments at hundreds of major medical centers and universities, as well as inside extremely well financed corporate labs.

Marketing 418

Marketing Customer emotions Employee engagement Customer centricity 418

AWS Machine Learning

AUGUST 9, 2022

All code used in this example can be found in the GitHub repository. Before you proceed, make sure that the IAM role that you’re using has a trust policy with CodeBuild: { "Version": "2012-10-17", "Statement": [ { "Effect": "Allow", "Principal": { "Service": [ "codebuild.amazonaws.com" ] }, "Action": "sts:AssumeRole" } ] }.

Transportation 70

Transportation Scripts outsourcing Enterprise 70

JivoChat

AUGUST 7, 2023

Brevo Overview In 2012, Sendinblue was launched as a newsletter service, along the years the company has expanded its service considerably, which led to the name change, as well, Brevo. It can be to acquire more information about your potential customers, nurture customer loyalty, and promote sales, for example.

APIs 75

APIs Sales Analytics CRM 75

Beyond Philosophy

DECEMBER 20, 2017

The film is full of bad management-staff relationship and motivation examples, and management’s myopic need for process execution for its own sake, not the enrichment or benefit of employees, and irrespective of the impact that they will, or won’t, have on customers.

Employee engagement 170

Employee engagement Customer advocacy Consulting Consulting 170

Nicereply

MARCH 14, 2023

The 4 Disciplines of Execution By Chris McChesney, Sean Covey, and Jim Huling Published: 2012 Length: 296 As a support manager, it’s your responsibility to build a strong team and create a fantastic customer experience. This highly entertaining book will help you to polish and perfect this crucial skill. Books on business acumen 3.

Management 98

Management Call Center Metrics Entertainment 98

AWS Machine Learning

DECEMBER 22, 2022

Specify the following trust relationship for the role: { "Version": "2012-10-17", "Statement": [ { "Effect": "Allow", "Principal": { "Service": "sagemaker-ground-truth-plus.amazonaws.com" }, "Action": "sts:AssumeRole" } ] }. Enter a name (for example, GTPlusExecutionRole ) and optionally a description of the role. Choose Next.

Engineering 71

Engineering Accountability Consulting Consulting 71

AWS Machine Learning

MAY 10, 2023

Examples of such use cases include scaling up a feature engineering job that was previously tested on a small sample dataset on a small notebook instance, running nightly reports to gain insights into business metrics, and retraining ML models on a schedule as new data becomes available.

Scripts 73

Scripts Automotive Engineering Enterprise 73

pindrop

SEPTEMBER 17, 2020

For example, how would a voice solution catch fraudsters who mined an account number and personal info from an IVR, and then used the information online. Pindrop has been stopping fraud for our customers since 2012 and has prevented hundreds of millions of dollars in fraud losses. Pindrop Uses Multiple Factors to Stop Fraud.

Interactive Voice Response 78

Interactive Voice Response Accountability Technology Personalization 78

AWS Machine Learning

APRIL 22, 2024

For Directory DNS name , enter your preferred directory DNS name (for example, hyperpod.abc123.com Configure an NLB with the following parameters: For Load balancer name , enter a name (for example, nlb-ds ). ssh/config using the following example. For Directory type , select AWS Managed Microsoft AD. Choose Next. Choose Next.

Scripts 84

Scripts Engineering Management Benchmark 84

AWS Machine Learning

JUNE 15, 2022

For custom visualizations and transforms, Data Wrangler now provides example code snippets for common types of visualizations and transforms. Using example Code Snippet for EDA in Data Wrangler. Expand Search example snippets and choose Drop all columns except several. Solution overview. We need to drop the other six columns.

Engineering 69

Engineering Enterprise Advertising Scripts 69

AWS Machine Learning

MARCH 12, 2024

In our example use case, an LLM service is designed to answer employee healthcare benefit questions or provide a personal retirement plan. Solution overview Let’s examine the architecture of the example service, now including Nitro Enclaves. Let’s look at an example. app and run it inside the Cloud9 environment.

Chatbots 88

Chatbots Healthcare Accountability Engineering 88

The Center for Client Retention

FEBRUARY 6, 2018

In January of 2012 almost every financial analyst was forecasting the demise of Best Buy. We all talk about getting back to the basics, but Best Buy’s Hubert Joly, who came on board in August 2012, knows what that means to the average consumer. Another example of good customer service and teamwork amongst the employees.

Customer Service 59

Customer Service Sales Customer Experience Technology 59

Satrix Solutions

APRIL 2, 2018

Read our interview: Evan Klein: How has the Customer Success industry changed since Natero was first founded in 2012? The title of “Customer Success Manager” wasn’t ubiquitous back in 2012, but today it’s the third most promising job of 2018 according to LinkedIn.

SaaS 60

SaaS B2B Metrics Accountability 60

Customer Interactions

AUGUST 16, 2012

For example, in a robbery investigation, you could build a chronological audio-visual incident timeline using multiple eyewitness 9-1-1 calls, various on-scene video surveillance clips, cell phone video, radio recordings, CAD screens, and in-car video of police officers pursuing a suspect.

Call Center 33

Call Center Management Technology Personalization 33

ShepHyken

MARCH 31, 2018

A great example of a positive customer service experience reaching a broad audience is the story of Joshie , a beloved stuffed animal that a young guest left at the Ritz-Carlton Amelia Island. One of the best examples of a complaint that went viral was Dave Carroll’s YouTube video about when United Airlines broke his guitar.

Marketing 218

Marketing Customer Service Airlines Self service 218

Certified Languages International

JUNE 3, 2021

In Chicago, for example, organizers said an estimated 1 million people attended the parade in 2019 (the total city population is 2.7 Even so, it wasn’t until 2012 when the first sitting president, Barack Obama, publicly supported gay marriage. Pride parades today are massive events.

Healthcare 52

Healthcare Education Surveys 52

Nexmo

FEBRUARY 14, 2020

In this example the following are needed: PHP installed locally (version 7.3+ For a completed code example go to [link]. We will assume an empty directory, and begin building the example callback app from there. In this example, we will run a PHP application locally with the PHP built-in webserver. Prerequisites.

Scripts 120

Scripts Accountability APIs Management 120

CX Journey

DECEMBER 11, 2018

The story takes you through several examples of how one CEO, who loves to lead and to manage, uncovered these three root causes and how he put them into practice at a couple different companies in different industries. In 2012, I wrote about his first book, Brand Integrity , and in 2013, I wrote about his second, Engaged!

Employee engagement 60

Employee engagement Management Personalization Customer Experience 60